Aptive Pest Control - Fort Lauderdale レビュー 78

Aptive Pest Control - Fort Lauderdale からの回答

3日前

Hi Sheetal,

We really appreciate you taking the time to share this! It’s great to hear your most recent Aptive service professional made such a strong impression and delivered a very good experience.

At Aptive, we know consistency matters, and while we can’t always guarantee the same service professional, we do make it a priority to ensure every visit is handled with the same level of care, professionalism, and attention to detail so you feel confident no matter who arrives. We truly appreciate your trust in Aptive and your kind feedback!

-Jasmine, Aptive Care Team

Aptive Pest Control - Fort Lauderdale からの回答

3日前

Thank you for taking the time to share this with us, Frank. It's disheartening to hear that the team missed the front porch area and that a return visit was needed to address it. We understand how important it is for the entire property to be treated thoroughly the first time around.

However, we’re glad to hear customer service has consistently been helpful, and we appreciate you recognizing that. If you’d like this formally reviewed, you’re welcome to contact socialmedia@goaptive.com with your service address and any relevant details so we can take a closer look at your service history and do what's needed to ensure this treatment is completed to your satisfaction. We're here for you!

-Alexis, Aptive Care Team

Aptive Pest Control - Fort Lauderdale からの回答

2026年4月29日

We’re really glad to hear our service professionals have been well-trained, professional, and courteous during your visits, David! It’s also good to know you’ve already seen a reduction in several pests, even though a few are still present. We appreciate your feedback and the opportunity to continue working toward improved results. We’re grateful for the opportunity to help handle your pest concerns here at Aptive!

-Alexis, Aptive Care Team

Aptive Pest Control - Fort Lauderdale からの回答

2026年4月28日

Hi Andrew,

I really appreciate you taking a moment to share this, it’s great to hear your experience has consistently been a positive one. At Aptive, I take a lot of pride in making sure every interaction feels respectful and dependable, because that’s what “we’ve got this handled” is all about in practice, not just words.

Thank you for choosing Aptive, I’m glad our service professionals continue to represent that standard well, and I look forward to keeping things handled for you moving forward.

-Jasmine, Aptive Care Team

Aptive Pest Control - Fort Lauderdale からの回答

2026年4月16日

Hi Michele,

Thank you for taking the time to share this feedback, and I’m really sorry for the frustration you’ve experienced. I understand how upsetting it would be to feel like service visits weren’t happening as expected, and then to run into confusion around your contract details and cancellation process.

At Aptive, we want every part of the experience, from scheduling to account information, to feel clear, accurate, and fully handled. What you described is not the experience we want for our customers, and it deserves a closer review.

Please reach out to us at socialmedia@goaptive.com so we can take a deeper look at your account, confirm your service history, and ensure everything has been properly addressed.

-Jasmine

Aptive Pest Control - Fort Lauderdale からの回答

2026年4月14日

We’re so glad to hear scheduling has been flexible and that the team takes the time to check in on any specific areas of concern, Wendy! It’s great to know you’ve had a positive experience and would recommend the service. Thanks for being the best part of Aptive!

-Alexis

Aptive Pest Control - Fort Lauderdale からの回答

2026年4月15日

Thank you so much for taking the time to share your wonderful feedback, Eva! We are thrilled to hear that you are satisfied with our service and that our team is meeting your expectations in all areas. It's great to know that our recent agreement is being followed through to your satisfaction as well! Your positive experience is what we strive for every day. If you ever need anything else, please don't hesitate to reach out. Our team at Aptive looks forward to handling your pest concerns with the reliable care you deserve!

-Alexis

Aptive Pest Control - Fort Lauderdale からの回答

2026年4月8日

Hi Stacey,

Thank you for sharing your feedback and being honest about your experience. We completely understand how unexpected price changes can be frustrating, and we appreciate you letting us know.

At Aptive, our goal is to make sure your pest concerns are fully handled, and that includes keeping our customers informed and confident in the service they receive. We’re glad to hear you’re happy with the results, and we’ll take your feedback to heart as we continue improving our communication and service.

We truly appreciate you choosing Aptive and being part of the neighborhood!

-Jasmine

Aptive Pest Control - Fort Lauderdale からの回答

2026年4月7日

Hi Jon,

Thank you for sharing your feedback. We understand how frustrating it must be when your expectations for service timing and specific treatments weren’t met. At Aptive, our goal is always to make sure every service and concern is properly handled, and it’s clear from your experience that we fell short.

We’d like the opportunity to review your account in detail and address the issues you mentioned, including scheduling and the missed treatments, to make sure they’re handled appropriately. Please reach out to us directly at socialmedia@goaptive.com so we can work with you to resolve this and ensure your concerns are properly addressed.

Your feedback is important, and we appreciate you bringing this to our attention.

-Jasmine

Aptive Pest Control - Fort Lauderdale からの回答

2026年4月6日

We really appreciate you taking the time to share this with us, Susan! It’s great to hear our service professionals are staying familiar with your ongoing concerns and taking care of them proactively, without you needing to repeat everything each visit. We’re also glad their friendly, polite, and professional approach has made each experience a positive one. Thank you for choosing Aptive to handle your pest concerns!

-Alexis

Aptive Pest Control - Fort Lauderdale からの回答

2026年4月6日

Hi Josefina,

Thank you for sharing your feedback. We’re glad to hear the outdoor service was done well, and we understand how frustrating it can be to reschedule indoor treatments. At Aptive, our goal is to make every service fully handled, from the treatments themselves to scheduling that works for you. Please reach out to us at socialmedia@goaptive.com so we can ensure your reschedules are handled smoothly and your home is fully cared for.

-Jasmine

Aptive Pest Control - Fort Lauderdale からの回答

2026年4月7日

It's wonderful to hear that you found our service to be punctual and thorough, and that our communication met your expectations, Jason! At Aptive, we strive to provide the best possible experience for our customers, and your feedback is incredibly valuable to us. Thanks for trusting Aptive to handle your pest control needs!

-Alexis

Aptive Pest Control - Fort Lauderdale からの回答

2026年4月2日

Hi Andrew,

We’re glad to hear our team was on time and took the time to check in with you about any concerns! At Aptive, we make it a priority to handle every detail with care and ensure you feel confident your home is protected. Thank you for trusting us, we’ve got this handled.

-Jasmine

Aptive Pest Control - Fort Lauderdale からの回答

2026年3月26日

We really appreciate you taking a moment to share this with us, Jennifer. We’re sorry to hear that your experience has been frustrating from the start, and we understand how disappointing that must feel. Please email socialmedia@goaptive.com with your service address and any details you’d like to share so our team can review your account and handle your concerns. We really hope to hear from you soon!

-Alexis

Aptive Pest Control - Fort Lauderdale からの回答

2026年3月25日

We truly appreciate you sharing your feedback with us! It’s wonderful to hear our service professionals provided attentive, thorough care while keeping your home well protected against those unwanted pests. Clear communication, following directions, and addressing every concern are what we aim for, and it’s rewarding to know it made a difference. Thank you for trusting Aptive and for being such an important part of our community!

-Alexis

Aptive Pest Control - Fort Lauderdale からの回答

2026年3月25日

Hi Connie and George,

Thank you for sharing your feedback, we really appreciate it. I’m glad to hear your Aptive service professional was courteous and polite, that’s always important to us.

At the same time, I understand how frustrating it can be to wait until late in the day for service and not see the results you were expecting. That’s not the experience we want for you. We’d be happy to take another look and make sure everything is properly handled so you can feel confident in the service moving forward.

Please don’t hesitate to reach out to us at socialmedia@goaptive.com if you’d like us to follow up, we’re here to help and make this right for you.

-Jasmine

Aptive Pest Control - Fort Lauderdale からの回答

2026年3月23日

Hi there,

We sincerely apologize for the experience you’ve described and completely understand your frustration. At Aptive, we take these concerns very seriously and are committed to making sure every service is handled accurately and fairly. We’d like the opportunity to review your account, address any overcharges, and ensure your yard receives the treatment it was promised so future pest issues are properly handled. Please reach out to us at socialmedia@goaptive.com at your earliest convenience so we can make this right.

-Jasmine

Aptive Pest Control - Fort Lauderdale からの回答

2026年3月17日

Hi Dennis,

Thank you so much for the kind words and for sharing your experience with Aptive. We’re glad to hear our team’s professionalism and respect for your home stood out, especially the care they take with details like wearing foot coverings while inside. It’s also great to know you’ve noticed the added value of services like treatments for fleas, ticks, and mosquitoes around the yard. Our goal is always to help protect both your home and outdoor spaces, and feedback like this means a lot. Thank you for trusting Aptive and for being part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Fort Lauderdale からの回答

2026年3月16日

Hi Jim,

Thank you for sharing your feedback! We’re glad to hear that our service professional provided respectful, efficient, and well-informed service. At Aptive, we take pride in delivering effective pest control while ensuring every customer feels valued and confident in the work being done, and we truly appreciate you being part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Fort Lauderdale からの回答

2026年3月10日

Hi Ann,

Thank you for sharing your detailed feedback. We completely understand how important it is to have a consistent service professional who knows your property, and we appreciate you letting us know how much having Charlie visit means to you. I’ll make sure your request is noted so we can prioritize scheduling Charlie for your future visits whenever possible.

We’re glad to hear that you appreciate the thoroughness of our inside and outside services, including wiping down exterior walls, and that our staff has been courteous and helpful. At Aptive, we take pride in providing attentive and professional service, and we truly value your loyalty. Thank you for choosing to stay with us. We look forward to continuing to protect your home with the care and attention you expect.

-Jasmine