Aptive Pest Control - Grand Rapids レビュー 147

Aptive Pest Control - Grand Rapids からの回答

2025年9月19日

Hi Don,

Thank you for taking the time to share this detailed feedback. We can see how upsetting and frustrating it’s been to deal with repeated scheduling issues and the time you’ve lost trying to get your service completed. At Aptive, we take pride in the dedication of our service professionals, but it’s clear our scheduling and support systems fell short of the standard you should expect.

We’d really like the chance to review your account in detail, correct any service gaps, and make this right for you. Please reach out to us directly at socialmedia@goaptive.com so we can prioritize your case and work toward a resolution that reflects the level of care Aptive is known for. Your time, trust, and peace of mind matter to us, and we’re committed to improving your experience moving forward.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年9月19日

Hi Laurel,

Thank you for sharing your experience! We’re thrilled to hear that Herb was helpful and attentive to your needs. At Aptive, we strive to provide knowledgeable service professionals who keep our customers informed and offer solutions that make sense for their homes. It’s wonderful to know Herb provided guidance on saving money and keeping you updated about your property. We appreciate you being part of the Aptive community and look forward to continuing to serve you!

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年9月18日

Hi Sara,

Thank you for sharing your feedback. We’re glad to hear that our team provided service that was quick, kind, and efficient. At Aptive, we strive to deliver effective and personable pest control, and it’s wonderful to know that your experience reflected that.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年9月15日

Hi Cynthia,

Thank you for sharing your feedback! We’re thrilled to hear that our team provides clear communication, asks about your specific needs, and delivers thorough and professional service. At Aptive, we take pride in keeping our customers informed and ensuring their homes are treated with care. We look forward to continuing to provide you with reliable, high-quality pest control.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年9月12日

Hi Dawn,

Thank you for sharing your experience with us. We’re sorry you weren’t able to get through to someone when you needed support and that your first impression with our door-to-door representative didn’t reflect the level of professionalism Aptive strives for. That’s not the kind of experience we want for our customers.

We’d love the chance to make this right. Please reach out to us directly at socialmedia@goaptive.com with your service address so we can pull up your account, review what happened, and ensure you receive the service that was promised. Your feedback helps us improve, and we want you to feel the value of being a part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年9月12日

Hi Roberta,

Thank you for sharing your experience. We’re very concerned to hear that your yard wasn’t fully treated and that your interaction with our service professional left you feeling disrespected. That is not the standard of service or communication we strive for at Aptive, and we completely understand your frustration.

We would like the opportunity to make this right. Please reach out to us directly at socialmedia@goaptive.com with your service address so we can review your account, address the situation, and ensure your property receives the full treatment it should. Your feedback is important and helps us continue improving the level of service and professionalism Aptive customers deserve.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年9月11日

Hi Janet,

Thank you for sharing your experience with Aptive! We’re thrilled to hear that you found our service informative and that our team was able to provide a clear understanding of the process for eliminating pests. Providing thorough, helpful, and professional service is exactly what we strive for in every Aptive neighborhood.

We truly appreciate having you as part of the Aptive family and look forward to continuing to protect your home with the same level of care and attention.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年9月5日

Hi Martin,

Thank you for sharing your experience with us. I’m glad to hear your visits have been timely and that you’ve noticed fewer bugs, especially during late summer and fall when activity increases. At Aptive, we know consistency is important, and while different service professionals may visit, each one follows the same detailed treatment plan tailored to your home. We also appreciate you reaching out with new concerns when they come up. Thank you for being part of the Aptive neighborhood. We look forward to keeping your home protected year-round.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年9月3日

Hi there,

Thank you for sharing your feedback! We’re thrilled to hear that our team was able to address your issue between services at no charge and that our service professionals are consistently on time and kind. At Aptive, we take pride in providing responsive, thorough, and customer-focused service, and it’s wonderful to know our efforts are appreciated.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年9月3日

Hi Ray,

Thank you for sharing your experience. We’re thrilled to hear that our team is focused on doing a thorough job while remaining polite and professional. At Aptive, we pride ourselves on delivering service that is both effective and respectful, and your feedback is a wonderful confirmation that our team is meeting those standards. We truly appreciate your kind words and your trust in us.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年8月28日

Hi Charmaine,

Thank you for sharing your feedback. We understand how frustrating a last-minute cancellation and rescheduling can be, and we appreciate your patience while we worked to address it. We also understand your concern about the focus of the treatment photos, and we want to ensure that our services target the areas that matter most to you. At Aptive, we strive to provide thorough and effective pest control while keeping our neighbors informed and confident in the work we do. If you’d like, we’d be happy to review your account and make sure future treatments are focused exactly where you need them. Please feel free to reach out to us at socialmedia@goaptive.com. We truly appreciate you being part of the Aptive neighborhood and look forward to keeping your home protected.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年8月25日

Hi Norma,

Thank you for taking the time to share your experience! We’re thrilled to hear that you’ve consistently had a great specialist. At Aptive, we strive to provide knowledgeable, friendly, and effective service every time to ensure your home stays protected.

We truly appreciate you choosing Aptive and look forward to continuing to provide exceptional service.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年8月25日

Hi Chris,

Thank you for sharing your feedback and giving Aptive the opportunity to service your lawn. I’m sorry to hear that your experience hasn’t met your expectations, especially regarding preventive treatments for ants and other pests. I completely understand how frustrating it must be to feel like you’re still handling ant hills and wasp nests on your own.

I would love the opportunity to personally review your account and ensure your service plan aligns with your goals for pest prevention. Our team can work with you to adjust treatment strategies to better protect your lawn and address problem areas before damage occurs. At Aptive, our goal is to provide proactive solutions that keep your lawn healthy and your home protected, and I want to make sure we get this right for you.

Please reach out to me directly at socialmedia@goaptive.com so we can discuss next steps and ensure your service meets your expectations. We truly appreciate your feedback and the chance to improve your experience.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年8月21日

Hi Lorrie,

Thank you so much for sharing your experience. We’re thrilled to hear that Herb provided courteous, professional, and knowledgeable service. At Aptive, we take pride in having team members who go above and beyond to ensure every customer understands the process and feels confident in the care of their home.

We truly appreciate you being part of the Aptive neighborhood and for recognizing Herb’s efforts. Your feedback motivates our entire team to continue delivering exceptional service.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年8月20日

Hi Joshua,

Thank you for sharing your experience. I’m very sorry to hear about the increase in ants and the missed services you were charged for. That’s not the level of care or reliability we aim to provide at Aptive, and I completely understand how frustrating this must be.

I’d like to review your account to ensure any missed services are corrected and to make sure your ant issue is addressed promptly. Please reach out to us at socialmedia@goaptive.com with your service address so we can take a closer look and work on a solution right away. We truly appreciate you being part of the Aptive neighborhood and giving us the opportunity to make this right.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年8月1日

Hi Karen,

Thank you so much for your kind words! We love hearing that you've consistently experienced great service, thorough care, and clear communication—that’s exactly what we aim for here at Aptive. It means a lot to know our team is making a difference and helping protect your home the right way. We truly appreciate you being a valued part of the Aptive family!

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年7月31日

Hi Lisa,

Thank you for your kind words! We’re proud to have a team that is both friendly and professional—qualities we believe are essential to delivering the best service at Aptive Environmental. We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with care.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年7月18日

Hi Anthony,

Thank you for sharing your feedback and for recognizing the fantastic service from our team. At Aptive, we’re proud to deliver thorough and professional care, and it’s great to hear that part of your experience has met those standards. We also understand your frustration regarding the ant and spider issues not being fully resolved by the third treatment as promised. Pest control can sometimes require ongoing attention depending on the situation, and we want to make sure you see the results you expect. Please reach out to us directly at socialmedia@goaptive.com so we can review your account and work with you to improve your experience. We’re committed to making this right and appreciate your patience as we do.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年7月18日

Hi Tom & Betsy,

Thank you for your thoughtful feedback! We’re glad to hear our team provided efficient, respectful service without interrupting your day. At Aptive, we take pride in delivering thorough pest control while making sure your comfort comes first. We appreciate you choosing us and look forward to continuing to protect your home.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年7月18日

Hi Dean,

We're really sorry to hear about your experience—it’s absolutely not the level of service we aim to provide at Aptive. Being left with confusion around your initial treatment, unclear service documentation, and multiple no-shows without communication is incredibly frustrating, and we understand how this could shake your confidence in us.

We want to make this right. Please reach out to us directly at socialmedia@goaptive.com so we can fully review your account, clarify what happened, and ensure any missed or incomplete service is promptly addressed. Your trust matters to us, and we appreciate the opportunity to earn it back.

-Jasmine