Aptive Pest Control - Grand Rapids レビュー 147

Aptive Pest Control - Grand Rapids からの回答

2025年10月20日

Hi there,

We’re glad to hear that our team is getting the job done! At Aptive, we take pride in providing reliable and thorough pest control so our customers can feel safe and comfortable in their homes. Thank you for being a valued part of the Aptive neighborhood!

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年10月20日

Hi Summer,

Thank you for sharing your experience. We are truly sorry to hear about the many challenges you faced while working with us. This is not the level of service we aim to provide, and we completely understand how frustrating and disappointing your experience must have been.

At Aptive, we take feedback like yours very seriously, and we are committed to learning from situations like this so we can improve our service, communication, and overall customer experience. We truly regret that your concerns regarding scheduling, billing, and treatment were not addressed in a timely and satisfactory manner, and we apologize for any inconvenience or damage caused during service.

While we’re disappointed to hear that your experience led you to end your contract, we want to thank you for being honest with us. Your feedback helps us hold ourselves accountable and ensure we are delivering the high-quality service our customers expect and deserve.

Thank you again for your time, and we sincerely wish you the best moving forward.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年10月17日

Hi Wendy,

Thank you for sharing your experience! We’re glad to hear that the detailed email report was helpful and kept you informed, even without direct contact during the visit. At Aptive, we aim to provide clear communication so our customers always know the care being provided to their homes.

We appreciate you being a part of the Aptive neighborhood and look forward to continuing to protect your home with the same attention and transparency.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年10月16日

Hi Terry,

Thank you for sharing your experience! We’re thrilled to hear that your most recent service professional was knowledgeable, personable, and helpful. It’s also wonderful to know that your past visits have been positive as well. At Aptive, we strive to provide service that is both effective and friendly, and your feedback lets us know we’re hitting the mark.

We truly appreciate you being a part of the Aptive neighborhood and trusting us to protect your home.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年10月16日

Hi Shane and Lisa,

We’re so glad to hear that Herb provided professional, knowledgeable, and thorough service! At Aptive, we aim to make every visit both effective and enjoyable, and it’s wonderful to know your experience reflected that. Thank you for being part of the Aptive neighborhood and for trusting us with your home.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年10月15日

Hi Diane,

Thank you for sharing your feedback. I completely understand your concern about treatments near open windows. Our service professionals are trained to take precautions during every visit, and I’ll be sure to share your comment with our local team to reinforce extra care around areas like windows.

We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home. If you ever have concerns during a visit, please don’t hesitate to reach out so we can address them promptly.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年10月9日

Hi Bob,

Thank you for taking the time to share your experience! At Aptive, we strive to provide clear communication, thorough service, and personalized attention to every home. We’re thrilled to hear that our team addressed your concerns, explained the process, and delivered the quality service you expected. We truly value having you as part of the Aptive neighborhood and look forward to keeping your home comfortable and protected.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年10月9日

Hi Karla,

Thank you for sharing your experience! We’re glad to hear our team has been friendly and flexible, and that our explanations help you feel informed about the work we do. At Aptive, we strive to provide attentive, personalized service that effectively keeps your home comfortable and protected. We truly value having you as part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年10月8日

Hi Dave,

Thank you for sharing your feedback! We’re glad to hear that our service professional was both professional and polite, and that you appreciate the photos showing the work being done. At Aptive, we aim to provide service that is thorough, transparent, and reliable, and it’s wonderful to know that reflected in your experience. We truly appreciate you being part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年10月1日

Hi Cindy,

Thank you for sharing your wonderful feedback! We’re thrilled to hear that you’ve had a positive experience with our team, from our sales and phone staff to how we handle any concerns. At Aptive, we strive to provide attentive, reliable service while delivering value and peace of mind to every customer. We truly appreciate you being a part of the Aptive neighborhood and for recommending us to others.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年9月29日

Hi Chris,

Thank you for sharing your feedback. We’re glad to hear that you’re satisfied with the quality of our spraying services, but we’re very sorry for the frustration caused by scheduling issues. At Aptive, we strive to provide reliable, timely service, and it’s clear we fell short in this area.

We understand how inconvenient it is when appointments are rescheduled with little notice or when our service professionals arrive late. Your feedback is taken seriously, and we’ll work to improve our scheduling communication so your future appointments are as smooth and predictable as possible. We truly appreciate your patience and the opportunity to continue serving you with the high standards you expect from Aptive.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年9月29日

Hi Steve,

Thank you for taking the time to share your feedback! We’re thrilled to hear that our service professional was polite and thorough. At Aptive, we take pride in providing knowledgeable, dedicated, and reliable service to every client.

We truly appreciate your trust in Aptive and look forward to continuing to provide high-quality pest control for your home.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年9月29日

Hi Lisa,

We’re very sorry to hear about your experience and appreciate you taking the time to share your concerns. At Aptive, we strive to provide clear, consistent, and reliable service, and it’s clear we fell short in communicating your plan and services.

We understand how frustrating it can be when different information is given at different times, and we take your feedback seriously. We would like the opportunity to review your account, clarify your current service plan, and ensure all of our team members are aligned so you have a clear understanding moving forward. Please reach out to us directly at socialmedia@goaptive.com so we can address this promptly.

Your satisfaction is very important to us, and we appreciate the opportunity to improve your experience with Aptive.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年9月29日

Hi there,

We’re very sorry to hear about your experience and truly appreciate you taking the time to share your concerns. At Aptive, we strive to provide reliable, comprehensive service, and it’s clear we did not meet those expectations in your case.

We understand how frustrating it is to have missed items and incomplete service, especially after multiple visits. This is not the experience we want for our clients, and we take your feedback seriously. Please reach out to us directly at socialmedia@goaptive.com so we can review your account, ensure your service instructions are being followed, and work to make this right. Your satisfaction is very important to us, and we appreciate the opportunity to address these issues and improve your experience with Aptive.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年9月29日

Hi Ellen,

Thank you for sharing your feedback! We’re thrilled to hear that you’re very happy with our services and that you haven’t seen any ants. At Aptive, we take pride in providing thorough, effective, and reliable pest control to keep every home protected.

We truly appreciate your trust in Aptive and look forward to continuing to provide high-quality service for your home.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年9月23日

Hi Jennifer,

Thank you for sharing your experience and for recognizing the friendliness of our staff. We’re glad to hear that your questions are always answered and issues addressed.

We’re sorry that your recent visit didn’t meet the high standard you’ve come to expect from Aptive. We completely understand your concern about areas being missed and the lack of proactive questions during the service. Your feedback is very valuable, and we’ve shared it with our operations team to ensure our service professionals consistently provide thorough treatments and check in with customers about any concerns, even when visits are rescheduled online.

At Aptive, we want every visit to feel comprehensive and worth the investment. Thank you for being part of the Aptive neighborhood and giving us the opportunity to continue improving your experience.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年9月23日

Hi Max,

Thank you for sharing your experience. We’re glad to hear that your service professional has made a positive impression, but we’re truly sorry for the frustration caused by our scheduling and communication. We understand how disruptive it can be when appointments need to be rescheduled multiple times, and it’s clear we fell short of providing the seamless experience you expected.

Your feedback is very important to us, and we’ve shared it with our operations team to review our processes and work toward improving scheduling and communication for our customers. At Aptive, we want every visit to be reliable and convenient, and we appreciate you giving us the opportunity to learn from your experience.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年9月22日 に更新

Hi Wendy,

Thank you for sharing this with us. We truly value your time and your past year with Aptive, and it’s frustrating to hear this visit didn’t go as promised. Our goal is always to make every service seamless and respectful of your schedule, so seeing that our service professional arrived but didn’t complete the treatment as expected is something we take seriously.

You’re absolutely right that customers typically don’t need to be home for a visit, especially for a complimentary service, and clear communication should have been provided to you. We’ve shared your feedback with our local team to review what happened and ensure our service professionals follow through properly moving forward.

Please reach out to us at socialmedia@goaptive.com so we can make this right and arrange another service at a time that works for you. Thank you for being part of the Aptive neighborhood and for giving us the chance to improve.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年9月22日

Hi there,

Thank you for sharing your feedback. We’re glad to hear that our service professional took the time to thoroughly address your yard and areas of concern. At Aptive, we take pride in providing attentive, detailed service to ensure your home and property are well protected.

We appreciate you being part of the Aptive neighborhood and for trusting us to help keep your home comfortable.

-Jasmine

Aptive Pest Control - Grand Rapids からの回答

2025年9月19日

Hi Scott,

Thank you for sharing your experience with us. We’re glad to hear our service professionals are focusing on the areas you’re most concerned about and that you’re seeing results where it matters. At Aptive, we design our services to target the most common household pests, but we also understand how frustrating it can be when a particular issue, like grubs, isn’t automatically included.

We’d love to review your account and talk through the options available for grub control so we can better support your needs. Please reach out to us directly at socialmedia@goaptive.com and we’ll make sure you get clear information on the best approach for your property. We appreciate you being part of the Aptive community and look forward to keeping your home comfortable and protected.

-Jasmine