Aptive Pest Control - Indianapolis レビュー 151

Aptive Pest Control - Indianapolis からの回答

2日前

Thank you so much for your glowing review and for taking the time to share your experience with us, Rita! We're so glad that our team continues to meet your expectations and that you found our service to be both conscientious and reliable. At Aptive, we pride ourselves on ensuring that every pest control need is thoroughly handled, and it’s wonderful to know that our efforts to accommodate your schedule and keep our promises have made a positive impact. We look forward to continue protecting your home from unwanted pests!

-Alexis, Aptive Care Team

Aptive Pest Control - Indianapolis からの回答

3日前

Thank you for sharing this, Bill. We’re sorry to hear that we weren’t able to complete the interior portion of your service and that you haven’t received a response about scheduling the return visit. We understand how important it is for follow-ups to be handled promptly and clearly, especially when access to the home is required.

We’d like the opportunity to help get this resolved for you. When convenient, please contact socialmedia@goaptive.com with your service address so we can review your service status and assist with scheduling the remaining work. We're here to help!

-Alexis, Aptive Care Team

Aptive Pest Control - Indianapolis からの回答

2026年5月7日

Hi Cam,

We’re sorry to hear about your experience and understand your frustration regarding the contract and renewal concerns. That’s not the type of interaction we want anyone to have with Aptive.

We take feedback like this seriously, and we’d like the opportunity to review your account and make sure everything is clearly explained and properly handled so there’s no confusion about your cancellation timeline or renewal status. Please reach out to us directly at socialmedia@goaptive.com so we can take a closer look and help you get this fully resolved. At Aptive, our goal is to make sure concerns like this are handled fairly and transparently, and we’ve got this handled for you.

-Jasmine, Aptive Care Team

Aptive Pest Control - Indianapolis からの回答

2026年5月4日

Hi Sam,

I really appreciate you taking the time to share this, especially since you’ve been with Aptive for a while and have had mostly positive experiences. I can also understand why this latest situation would be frustrating, not getting a response when you reached out and not receiving service photos when you rely on them for peace of mind.

Communication and follow-up are a big part of trust in our service, and I hear you on how important that is, especially given the past mix-up with a neighboring home. That’s not the consistency we want for you, and I’m sorry for the inconvenience and worry that caused.

I’d like to help make sure this is properly handled. If you’re open to it, please share your service address to socialmedia@goaptive.com so we can review your recent visit, confirm what was documented, and make sure your account preferences for service photos are fully set and followed going forward.

At Aptive, our goal is always “we’ve got this handled,” and that includes making sure you feel informed, supported, and heard after every visit.

-Jasmine, Aptive Care Team

Aptive Pest Control - Indianapolis からの回答

2026年5月4日

Thanks for taking a moment to share this, Deborah! It's wonderful to hear you had great service, professional team members, and good results. That combination is exactly what we aim to deliver every time we're at your home. We appreciate your feedback and are so grateful you've chosen Aptive to handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Indianapolis からの回答

2026年5月5日

Hi Rick,

We really appreciate you taking the time to share this, thank you for choosing Aptive. It’s great to hear your service professional did a good job during the visit, and we understand how important it is to have familiarity and consistency with your service professional over time.

We hear your feedback on the frequent changes, and we know that continuity can make a big difference in your overall experience. We’ll make sure this is shared with the team as we continue working to improve consistency wherever possible.

At Aptive, our goal is to make every visit feel reliable, personal, and fully handled no matter who’s on site, we’ve got this handled.

-Jasmine, Aptive Care Team

Aptive Pest Control - Indianapolis からの回答

2026年4月30日

We’re happy to hear you had such a positive experience and that our service professional was detailed, thoughtful, and solution-focused, PK! Professionalism like that is exactly what we strive for every time we're at your home. We appreciate your feedback and the opportunity to handle your pest control needs. Thanks for being a part of the Aptive neighborhood!

-Alexis, Aptive Care Team

Aptive Pest Control - Indianapolis からの回答

2026年4月24日

Hi there,

Thank you for sharing this, we really appreciate it. It’s great to hear having the same service professional has made a difference for you, that familiarity and attention to detail really do help when it comes to preventing recurring pest issues. We’re especially glad he’s been thorough, friendly, and even remembers your dog’s name, that personal touch is exactly what we aim for at Aptive.

We appreciate your continued trust in us, and we’re always here when you need us, we’ve got this handled.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年4月23日

Hi Evelyne,

We really appreciate you sharing this, it’s great to hear the communication felt clear and your service professional took the time to be patient with you. That kind of approach is exactly what we aim for at Aptive, making sure you feel informed, comfortable, and never rushed. Thanks again for choosing Aptive, we’ve got it handled, and we’re always here if you need anything moving forward.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年4月22日

Hi Christine,

Thanks so much for sharing this thoughtful feedback, we really appreciate it. We’re especially glad to hear Morgan, Eric, Joshua, and Noah made a strong impression and delivered excellent service while respecting your property, that’s exactly the standard we strive for at Aptive. We’ll be sure to pass your kind words along to them and the team, and we’re always here to make sure things are handled for your home whenever you need us.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年4月22日

Hi there,

Thanks so much for sharing this, we really appreciate the feedback and are glad to hear the service met your expectations. At Aptive, we’re always working to make sure every visit is handled with care and professionalism from start to finish, and we appreciate you choosing us and allowing us to keep things handled for your home whenever you need us.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年4月20日

Hi Diana,

Thank you for taking the time to share your experience with us. We are thrilled to hear that Kaylee provided you with such polite and professional service. At Aptive, we pride ourselves on ensuring that every situation is handled with care and precision, even when the weather doesn't cooperate. Rest assured, we've got this handled, and our team will be in touch to reschedule your yard service at a convenient time. Your satisfaction is our top priority, and we appreciate your understanding and patience.

Thank you for choosing Aptive. We look forward to continuing to serve you.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年4月13日

Hi Donna,

We really appreciate you taking the time to share this. It’s great to hear your Aptive service professional showed up with professionalism and courtesy, that consistency is exactly what we strive for on every visit. We’re also glad the documentation of the work gave you clear visibility into what was completed at your home. We’ll keep working to deliver that same reliable experience every time, because with Aptive, we’ve got this handled.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年4月10日

Thank you for taking the time to share your feedback with us, Pam. We're so delighted you had a positive experience with our service professional and found them to be personable and confident. Our team strives to provide excellent service, and it's wonderful to know we met your expectations in this regard.

However, we are sorry to hear about your experience with our phone support. We aim to ensure that all our team members are knowledgeable and helpful, and your feedback is invaluable in helping us improve. Please know that we are addressing this internally to enhance our customer service.

We truly appreciate your high rating and your insights. If there is anything further we can do to assist you, please feel free to reach out to us at socialmedia@goaptive.com. We're here to handle your concerns to the best of our ability!

-Alexis

Aptive Pest Control - Indianapolis からの回答

2026年4月8日

Hi Cheryl,

We’re glad to hear the voles have been treated and hope you start seeing results soon! At Aptive, we take pride in handling every detail carefully to protect your home and give you peace of mind. You can always count on us, we’ve got this handled, and we truly appreciate you being part of the Aptive family!

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年4月8日

Hi Colleen,

We’re genuinely sorry to hear about your frustration and understand how disappointing this experience has been. At Aptive, our goal is always to ensure every home is effectively protected, and we take feedback like yours seriously. We’d like the opportunity to review your account and see how we can make things right, so if you ever decide to give us another chance, I will personally make sure the proper expectations are set and that you get the service you were promised. At Aptive, you can count on us, we’ve got this handled.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年4月6日

Hi Anne,

Thank you for sharing your feedback! We’re thrilled to hear Richard provided a thorough, professional, and attentive service. At Aptive, our goal is to make every visit fully handled, from reviewing past notes to ensuring treatments are done carefully and clearly documented. We appreciate you choosing us and look forward to keeping your property handled and protected every time.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年4月6日

Hi there,

Thank you for sharing your experience. At Aptive, we want every service to be fully handled, and it sounds like we fell short during your recent visit. We understand how frustrating it must be when promised treatments aren’t completed. Please reach out to us at socialmedia@goaptive.com so we can review your account and make sure your inside treatment and all concerns are handled properly moving forward.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年4月1日

Hi David,

Thank you for sharing your experience! We’re glad to hear that your service was quick, efficient, and thorough. At Aptive, we take pride in making sure every visit is handled with care and professionalism, so our customers can feel confident their home is well protected. We truly appreciate you choosing Aptive and trusting us to get it handled right.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年4月1日

Hi Jennifer,

Thank you for sharing your experience! We’re thrilled to hear that our team’s service has been both friendly and efficient. At Aptive, we take pride in making sure every detail is handled with care, so it’s wonderful to know that commitment shows. We truly appreciate your trust and look forward to keeping your home protected.

-Jasmine