Aptive Pest Control - Indianapolis レビュー 154

Aptive Pest Control - Indianapolis からの回答

2026年2月25日

Hi Michele,

Thank you for sharing your experience! We’re glad to hear that our team was able to help address the mouse activity and that you’re seeing results from the additional traps. At Aptive, we take pride in providing thorough, professional service while keeping our customers informed and confident that their home is well protected. Your feedback means a lot, and we truly appreciate you choosing Aptive.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年2月23日

Hi Megan,

Thank you for taking the time to share this, especially after giving Aptive another chance. I can understand how frustrating it is to still see yellow jackets, carpenter bees, and heavy cobwebbing after service, and to feel like you had to handle things yourself. That’s not the level of care we aim to provide at Aptive Environmental.

A larger home should never mean a rushed or incomplete treatment. Our service professionals are expected to treat each home thoroughly based on its needs, and it’s concerning to hear that it felt otherwise.

I also hear your frustration regarding the contract and cancellation fee. When you’re unhappy with the service, the last thing you want is to feel stuck. While our service guarantee does allow for re-treatments if you’re not satisfied, the goal should be getting it right the first time, not requiring constant follow-up from you.

We would truly appreciate the opportunity to review your account, past service notes, and treatment history to understand exactly what’s happened and determine the best path forward. If you’re willing, please reach out to us at socialmedia@goaptive.com with your service address so we can take a closer look and work toward a meaningful resolution.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年2月19日

Hi Brett,

Thank you for sharing your feedback and for being part of the Aptive community. We’re so glad to hear your service professional did a great job, and we truly appreciate you taking a moment to recognize their work.

Thank you for choosing Aptive to care for your home, it means a lot to our team.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年2月18日

Hi there,

Thank you for sharing your feedback. We truly appreciate you taking the time to let us know.

We’re glad to hear everything else about your experience was great, and we completely understand your concern about the early text. Our goal is to keep you informed, but we also want to be mindful of your time and privacy. Your feedback helps us improve how we communicate with our customers.

Thank you for choosing Aptive. We appreciate having you as part of the Aptive neighborhood and look forward to continuing to provide reliable, respectful service.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年2月16日

Hi Trent,

Thank you for your feedback! We’re glad to hear that our team has been thorough in providing service. At Aptive, we take pride in delivering careful and reliable pest protection for every home in our neighborhood. We truly appreciate you choosing Aptive and look forward to continuing to keep your home and yard safe.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年2月16日

Hi Jay,

Thank you for sharing your experience! We’re glad to hear that our photos and email communication were helpful. At Aptive, we take pride in keeping our customers informed and providing clear, thorough service for every home and yard we protect.

We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to serve you.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年2月16日

Hi Vaughn,

Thank you for sharing your experience! We’re thrilled to hear that our team delivered thorough service, even in challenging winter conditions. At Aptive, we take pride in providing reliable, attentive care year-round to keep every home and yard protected, no matter the weather.

We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to serve you.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年2月11日

Hi Tom and Thelma,

Thank you for taking the time to share your experience. We’re so glad to hear that Mikkal delivered such thorough, professional service while still keeping things friendly and approachable, that balance is exactly what we strive for at Aptive.

We truly appreciate you choosing Aptive and being part of our community. Your kind words mean a lot to our team, and we look forward to continuing to provide service you can count on.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年2月9日

Hi Fred,

Thank you for sharing your feedback. I’m really sorry to hear how frustrating this experience has been, especially regarding the signup process, pricing, and communication. That’s not the standard we aim to provide at Aptive, and your concerns are taken very seriously.

We would appreciate the opportunity to review what happened and work toward a resolution. Please reach out to us at socialmedia@goaptive.com with your service address and any additional details so our team can look into this right away.

Your experience matters to us, and we want to do everything we can to address these concerns and make things right.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年1月26日

Hi Susan,

Thank you for sharing your feedback! We’re thrilled to hear that our services have helped keep ants at bay and that our service professionals have been polite and respectful. At Aptive, we take pride in providing effective pest protection while ensuring every home in our neighborhood feels safe and cared for.

We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home. Your kind words mean a lot to our team!

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年1月23日

Hi Mircela,

Thank you for taking the time to share this. I can understand why it would feel incredibly frustrating to pay for a service and feel like the work isn’t being done as expected. That’s not the experience we want anyone to have with Aptive.

Our service professionals are expected to be thorough and to address the concerns noted on the account, so hearing this tells us something may have been missed. We want the chance to review what’s been happening, make sure your service plan is being carried out properly, and get things back on track for you.

If you’re open to it, please reach out to us directly at socialmedia@goaptive.com so we can look into your account and work toward a better outcome. Your feedback matters, and we appreciate the opportunity to improve your experience as part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年1月19日

Hi Chris,

Thank you for taking the time to share your experience! We’re glad to hear that our team has been responsive and that our field service professionals have been courteous and attentive. At Aptive, we strive to provide knowledgeable, thorough service so our customers can feel confident their homes are well-protected.

We truly appreciate you being part of the Aptive neighborhood and for trusting us with your pest control needs.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年1月19日

Hi Jevon,

Thank you for sharing your experience! We’re glad to hear that our team keeps you informed about arrival times and provides updates with photos. At Aptive, clear communication and thorough service are key to helping our customers feel confident and informed every step of the way.

We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年1月12日

Hi Dawn,

Thank you for taking the time to share your experience. I completely understand how frustrating it must have been to feel like the initial service didn’t fully address the issues, especially after taking time out of your day and paying for service. That’s not the level of care we want anyone to experience with Aptive.

I’m glad your concerns were addressed when the service professional returned and that the bait traps were properly reloaded and the spider webs taken care of. Your feedback is important because it helps us ensure our team is thorough from the start, and we will use this to continue improving our service.

We truly appreciate your patience and for giving us the chance to make it right. If there’s ever anything more you need, please don’t hesitate to reach out so we can make sure your experience is consistently excellent.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年1月12日

Hi there,

We’re glad to hear that our proactive notifications and detailed explanations, including photos of treated areas, have made your experience with Aptive smooth and informative. At Aptive, we take pride in keeping our neighbors informed and providing thorough, reliable service that protects your home. Thank you for choosing Aptive and being part of our community.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年1月9日

Hi there,

Thank you for sharing your feedback! We’re glad to hear that our service professional was courteous and respectful of your home, especially considering the needs of someone inside.

At Aptive, we aim to provide effective pest control while being mindful of our customers’ comfort and unique situations. It’s wonderful to know that approach met your expectations. We truly appreciate you choosing Aptive and being part of our community.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年1月9日

Hi Ed,

Thank you for sharing your experience! We’re thrilled to hear that your home has remained free of pill bugs since working with Aptive.

At Aptive, our goal is to provide effective, long-lasting solutions that give our customers peace of mind, and it’s wonderful to know that our service has made such a noticeable difference for you. We truly appreciate you choosing Aptive and being part of our community.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2026年1月9日

Hi Candace,

Thank you for sharing your feedback! We’re thrilled to hear that Zach was polite, helpful, and communicated well during your service.

At Aptive, we take pride in providing service that is both professional and attentive, and it’s wonderful to know that commitment came through during your visit. We truly appreciate you choosing Aptive and being part of our community.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2025年12月29日

Hi Richard,

Thank you for taking the time to share your experience and for being part of the Aptive community. We’re glad to hear that our team provided professional and efficient service. At Aptive, we strive to deliver thorough, reliable, and attentive service at every visit, and it’s wonderful to know our efforts are reflected in your experience. We truly appreciate your trust and look forward to continuing to serve you.

-Jasmine

Aptive Pest Control - Indianapolis からの回答

2025年12月22日

Hi Brian,

Thank you for sharing your feedback. I’m thrilled to hear that our team provided great customer service and that your home is now comfortable and protected.

We truly appreciate that you came to us through a recommendation and that we were able to meet your expectations. At Aptive, we take pride in delivering effective service and keeping our customers’ homes safe. Thank you for being part of the Aptive neighborhood and trusting us to care for your home.

-Jasmine