Aptive Pest Control - Minneapolis レビュー 233

Aptive Pest Control - Minneapolis からの回答

5日前

Hi Alan,

Thank you for sharing your feedback, and we’re sorry to hear about the frustration you’ve experienced with both the service and the communication gaps.

What you described is not the experience we aim to deliver at Aptive, especially when it comes to responsiveness and addressing ongoing pest concerns. We’d like the opportunity to look into your situation more closely and ensure it’s properly handled by the right team. If you’re willing, please reach out to socialmedia@goaptive.com directly so we can review your account and work toward a resolution.

-Jasmine, Aptive Care Team

Aptive Pest Control - Minneapolis からの回答

2026年6月19日

Hi Marty,

Thank you for taking the time to share your experience! We're thrilled to hear that Jayce provided such attentive and personalized service. Taking the time to listen to your concerns and focus on the areas that matter most is exactly the level of care we strive to deliver at Aptive.

We'll be sure to share your kind words with Jayce and recognize him for a job well done. Thank you for trusting Aptive with your pest control needs. We're grateful for the opportunity to serve you, and we're glad Jayce helped show that when it comes to protecting your home, we've got it handled.

-Jasmine, Aptive Care Team

Aptive Pest Control - Minneapolis からの回答

2026年6月3日

Hi Alex,

Thank you for taking the time to share your experience. We’re sorry for the inconvenience you had with the previous appointment, especially the missed interaction and having to go through the rescheduling process. That’s not the level of communication or reliability we aim to provide at Aptive.

At Aptive, our goal is to make sure everything is handled with care and follow-through, so it’s good to hear Dolan was able to step in and take care of what was needed. We appreciate your feedback and thank you for choosing Aptive.

-Jasmine, Aptive Care Team

Aptive Pest Control - Minneapolis からの回答

2026年6月2日

Hi Ryan,

Thank you for taking the time to share this feedback. We’re glad to hear the service itself was generally solid, but we’re sorry about your experience with the sales process and the concern around the cancellation fee promise.

At Aptive, we want every part of the experience to be clear, honest, and fully handled from the start. What you described with communication and follow-through is not the standard we aim for. Please reach out to socialmedia@goaptive.com directly so we can review your account and get this properly handled for you.

-Jasmine, Aptive Care Team

Aptive Pest Control - Minneapolis からの回答

2026年6月2日

Hi there,

Thank you for sharing this! We’re so glad to hear Chris provided personable service, kept you well informed, and made sure everything was completed to your satisfaction.

At Aptive, we aim to make every visit feel smooth and reliable, with everything handled with care from communication to completion so you can feel confident the job is done right. We truly appreciate you choosing Aptive and are grateful to have you as part of the Aptive family.

-Jasmine, Aptive Care Team

Aptive Pest Control - Minneapolis からの回答

2026年6月2日

We're so pleased to hear that your services are completed regularly and on schedule, Mike and Patty! It's also great to know that our service professionals take the time to explain the treatments and services being provided in a clear and understandable way. That's exactly what we aim for every time we're at your home, and we're so glad you've been satisfied. Thanks for being the best part of Aptive! We look forward to handling your needs for years to come!

-Alexis, Aptive Care Team

Aptive Pest Control - Minneapolis からの回答

2026年6月1日

We're beyond thrilled to hear that our team did such a great job treating your home! Our number one goal is to provide the best service possible and ensure all of your concerns are handled with the care you deserve, and feedback like this really lets us know we're on the right track. It's always a pleasure to treat your home, and we are so grateful to have you as a part of the Aptive neighborhood!

-Alexis, Aptive Care Team

Aptive Pest Control - Minneapolis からの回答

2026年5月22日

Hi Chip,

Thank you for taking the time to share your feedback. I’m sorry to hear your experience did not meet expectations. That’s not the level of service we aim to provide at Aptive.

We want every customer to feel confident that their pest concerns are handled properly and with care, and it sounds like we missed that mark here.

If you’re open to it, please reach out to socialmedia@goaptive.com directly so we can learn more about your experience and work toward making this right.

-Jasmine, Aptive Care Team

Aptive Pest Control - Minneapolis からの回答

2026年5月20日

Thank you for bringing this to our attention, Ronald. I can understand why a shorter visit would leave you questioning the value of the service, especially if you haven’t noticed an improvement afterward.

We would love the chance to review the details of your recent appointment and better understand your concerns. Please feel free to reach out to socialmedia@goaptive.com with your service address and any additional information so the team can look into it further and ensure your concerns are handled with the care you deserve!

-Alexis, Aptive Care Team

Aptive Pest Control - Minneapolis からの回答

2026年5月18日

Hi Tracy and Mike,

Thank you for choosing Aptive and sharing such great feedback! We’re so glad to hear you’ve had strong results with no bugs in your home and that our team has been responsive and clear whenever you’ve had questions. That level of communication and consistency is exactly what we strive for every visit.

At Aptive, we want you to feel confident knowing your home is cared for and everything is handled with reliability and communication from start to finish, because that’s what we’ve got this handled is all about.

-Jasmine, Aptive Care Team

Aptive Pest Control - Minneapolis からの回答

2026年5月18日

Hi Jodi,

We really appreciate you sharing this. It’s great to hear your service professional communicated clearly, used a pet-friendly solution for your chickens, and stayed attentive to details like foundation cracks. At Aptive, we take pride in making sure every visit is handled with care and diligence, and we’re glad that came through. Thank you for trusting Aptive with your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - Minneapolis からの回答

2026年5月18日

Thanks for sharing your experience, L! We’re really glad to hear that our service professional was helpful and professional during your visit. Our team works hard to provide attentive, quality service, and it’s always great to know that effort is appreciated. We're grateful you've chosen Aptive to handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Minneapolis からの回答

2026年5月14日

Hi Cheryl,

Thank you for sharing this! We’re glad to hear our team has been friendly, professional, and effective in helping with your pest concerns.

At Aptive, we aim to make every visit feel simple and reliable so you can feel confident that your home is taken care of and everything has been properly handled. We truly appreciate you trusting Aptive and allowing us to help protect your home!

-Jasmine, Aptive Care Team

Aptive Pest Control - Minneapolis からの回答

2026年5月11日

Hi Donald,

Thank you for taking the time to share your experience! We’re glad to hear your Aptive service professional arrived as promised, worked efficiently, and provided a thorough service. Our goal is to make sure your pest concerns are handled with professionalism and care from start to finish. We truly appreciate your trust in Aptive and are grateful to have you as part of our family!

-Jasmine, Aptive Care Team

Aptive Pest Control - Minneapolis からの回答

2026年5月11日

Hi Robert,

We really appreciate you taking the time to share this! It’s great to hear that the service met your expectations with clear timing, communication, and quality work from start to finish.

At Aptive, we focus on making sure everything is handled smoothly and transparently, from scheduling and arrival updates to confirming the work completed, so you always know exactly what to expect. Thank you for choosing Aptive and trusting us with your home!

-Jasmine, Aptive Care Team

Aptive Pest Control - Minneapolis からの回答

2026年5月11日

It's absolutely wonderful to know that you've had such a great experience with our service so far! Your satisfaction means the world to us, and you can count on our team to continue doing what's needed to ensure your concerns are handled to the best of our ability. It's always a pleasure to treat your home, and we are so grateful to have you as a part of the Aptive neighborhood!

-Alexis, Aptive Care Team

Aptive Pest Control - Minneapolis からの回答

2026年5月8日

Hi Dyane,

Thank you for sharing such thoughtful feedback and for being a returning Aptive customer. I’m really glad to hear your experience has been consistently positive, from our phone team to our knowledgeable and friendly service professionals. It’s especially great to know you feel heard and that your specific needs and concerns are being taken seriously and addressed.

At Aptive, I focus on making sure every part of the experience feels attentive and reliable, because when your concerns are listened to and the right actions are taken, it all feels handled the way it should be. We truly appreciate you being part of the Aptive neighborhood and trusting us with your home year after year.

-Jasmine, Aptive Care Team

Aptive Pest Control - Minneapolis からの回答

2026年4月30日

Hi Robin,

We really appreciate you taking the time to share this, thank you for choosing Aptive. It’s great to hear you’ve been pleased with the effectiveness of your treatments over the years, and that you were able to connect with your service professionals and found them pleasant and professional during your most recent visit.

At Aptive, we aim to make sure every part of your experience is handled with consistency, care, and respect, from the results you see to the interactions you have with our team. We’re grateful to have you as part of the Aptive family and look forward to continuing to keep things handled for you.

-Jasmine, Aptive Care Team

Aptive Pest Control - Minneapolis からの回答

2026年4月27日

Hi Lynn,

Thank you for taking the time to share this, we really appreciate it! We’re glad to hear you had a great service experience with Aptive. That’s exactly what we strive for every visit.

We focus on making sure everything is handled with care, consistency, and attention to detail so your home stays protected and you feel confident in the results. Thank you for choosing Aptive, we’ve got this handled for you.

-Jasmine