Aptive Pest Control - Minneapolis レビュー 226

Aptive Pest Control - Minneapolis からの回答

2026年2月9日

Hi Kevin,

Thank you for bringing this to our attention. I can absolutely understand how frustrating it must feel to be charged for a service that was completed at the wrong residence, especially when you haven’t received the follow-up needed to correct the situation. That’s not the level of care or accountability we strive to provide at Aptive.

We would really like the opportunity to review your account and make this right. Please reach out to us at socialmedia@goaptive.com with your service address so our team can look into what happened, address the billing concern, and ensure your property receives the attention it should have from the start.

Your experience matters to us, and we appreciate you giving Aptive the chance to correct this.

-Jasmine

Aptive Pest Control - Minneapolis からの回答

2026年2月10日

Hi Scott,

Thank you for sharing your feedback! We’re glad to hear that your service professional was great and took the time to listen to your history and concerns. Providing attentive, personalized service is exactly what we strive for at Aptive, and it means a lot to know it made a positive difference for you. We truly appreciate you choosing Aptive to care for your home!

-Jasmine

Aptive Pest Control - Minneapolis からの回答

2026年1月28日

Hi Paul,

Thank you for sharing your experience with Aptive. We’re thrilled to hear that our communication and service have made your visits smooth and worry-free. Our team takes pride in keeping customers informed and checking in to address any concerns or extra needs, so it’s great to know that effort is noticed and appreciated. Thank you for choosing Aptive and for being part of the Aptive neighborhood, we truly value your trust in our team.

-Jasmine

Aptive Pest Control - Minneapolis からの回答

2026年1月26日

Hi Amy,

Thank you for sharing your feedback! We’re thrilled to hear that Taye provided thorough service and took the time to answer all of your questions. At Aptive, we take pride in delivering detailed and effective pest protection while ensuring every customer feels informed and confident in the care of their home.

We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home. Your kind words mean a lot to our team!

-Jasmine

Aptive Pest Control - Minneapolis からの回答

2026年1月23日

Hi Phyllis,

Thank you for taking the time to share your experience. We’re glad to hear that our team has been punctual, responsive, and willing to address concerns between services. It’s wonderful to know that you’re already noticing fewer spiders, that’s exactly the kind of effective, reliable service we aim to provide at Aptive.

We truly appreciate you being part of the Aptive neighborhood and for trusting us with your pest control needs.

-Jasmine

Aptive Pest Control - Minneapolis からの回答

2026年1月20日

Hi Joyce,

Thank you so much for sharing your experience and for choosing Aptive. We’re thrilled to hear that Anna has been so helpful and professional in addressing your pest control needs. Her friendly, attentive approach is exactly what we hope every service professional brings to each visit, and we’ll be sure to pass along your kind words to her. We truly appreciate you being part of the Aptive neighborhood and trusting us to care for your home.

-Jasmine

Aptive Pest Control - Minneapolis からの回答

2026年1月19日

Hi Scott,

Thank you for sharing your experience with us. We completely understand how frustrating it must have been to feel like service wasn’t fully completed while still being charged, and that is not the experience we want for our Aptive customers.

We take concerns like this very seriously and would like the opportunity to review your account and the details of your recent service. Our goal is to ensure you’re receiving the service you paid for and to make things right, whether that means adjusting billing or scheduling a follow-up visit to complete any missed work.

Please reach out to us at socialmedia@goaptive.com so we can review your account and work toward a resolution. Thank you for being part of the Aptive neighborhood and for giving us the chance to correct this.

-Jasmine

Aptive Pest Control - Minneapolis からの回答

2026年1月19日

Hi Holly,

Thank you for sharing your feedback! We’re glad to hear that our team provided great service and was helpful throughout your visit. At Aptive, we take pride in delivering reliable, professional pest control while making sure every customer feels supported and confident in the work being done.

We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home.

-Jasmine

Aptive Pest Control - Minneapolis からの回答

2026年1月16日

Hi Tom,

Thank you for sharing your experience! We’re glad to hear that our Aptive team responded promptly and addressed your concerns. Clear communication and ensuring our customers feel heard are very important to us, and it’s wonderful to know that this was reflected in your experience. Thank you for choosing Aptive and for being part of the Aptive neighborhood, we truly appreciate your trust and feedback.

-Jasmine

Aptive Pest Control - Minneapolis からの回答

2026年1月5日

Hi Bernadine,

Thank you for taking the time to share your feedback! We’re glad to hear that our team made a positive impression and were polite when they arrived. At Aptive, we believe that respectful, professional service is just as important as effective pest control, and it’s great to know that was reflected in your experience.

We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to care for your home.

-Jasmine

Aptive Pest Control - Minneapolis からの回答

2026年1月2日

Hi Nancy,

Thank you for sharing your experience and for recognizing the timeliness and effectiveness of the service. We appreciate you taking the time to explain your concerns as well.

Your question about winter service is a fair one. At Aptive, pest activity and treatment needs do change with the seasons, and colder weather does limit what can be treated safely and effectively. Winter visits are designed to focus on prevention, monitoring, and addressing areas where pests are most likely to overwinter, which is why those visits can be shorter and more targeted.

Our service pricing is structured around year-round protection rather than individual visits, meaning the cost reflects ongoing coverage, materials, and support across all seasons, not just the length of a single appointment. That said, we understand how the difference in time and scope during winter can feel confusing or frustrating, and we appreciate you calling that out.

We would be happy to review your service plan with you, walk through what is covered seasonally, and make sure expectations are clear moving forward. Please feel free to reach out to us directly at socialmedia@goaptive.com so we can discuss this further. Your feedback is valuable, and we’re glad to have you as part of the Aptive community.

-Jasmine

Aptive Pest Control - Minneapolis からの回答

2026年1月2日

Hi Scott,

Thank you for sharing your feedback! We’re glad to hear that you’ve consistently had positive experiences with Aptive. Our team takes pride in providing thorough, reliable pest control and making sure our customers feel confident in the care of their homes. We truly appreciate you choosing Aptive.

-Jasmine

Aptive Pest Control - Minneapolis からの回答

2025年12月31日

Hi Jim,

Thank you for taking the time to share this detailed feedback. We understand how frustrating it can be to feel unclear about what your treatments include and what results to expect, and that’s not the experience Aptive aims to provide. We appreciate you mentioning the mosquito coverage and are glad Martin was able to assist with adding that service, though we recognize this information should have been clearly communicated from the start.

It’s also concerning to hear about the lack of explanation around the exterior rodent stations, the effectiveness of the traps placed in your basement, and the absence of a thorough inspection around the foundation or siding. Aptive service professionals should be focused on explaining the treatment plan, identifying potential entry points, and helping reduce activity long term. If you need any further assistance or would like us to review your service in more detail, please don’t hesitate to reach out at socialmedia@goaptive.com. Your feedback is appreciated and helps us improve moving forward.

-Jasmine

Aptive Pest Control - Minneapolis からの回答

2025年12月31日

Hi Mike and Patty,

Thank you for sharing your experience! We’re thrilled to hear that all traps were serviced and that you’ve had no pest activity since signing up with Aptive. Providing thorough and effective service is our top priority, and it’s wonderful to know it’s making a difference for your home. We truly appreciate you being a valued part of the Aptive community!

-Jasmine

Aptive Pest Control - Minneapolis からの回答

2025年12月30日

Hi Ralph,

Thank you for taking the time to share this feedback. We understand how frustrating it is to schedule a service and feel like key parts of your pest control program were missed, especially when you followed up and didn’t receive a response. That’s not the experience we want for our Aptive customers.

Your concerns about the bait stations, exterior treatment around eaves, windows, and doors, and the missing mouse strips in the garage are important, and it’s clear this visit didn’t meet the standard we hold our service professionals to. We appreciate you bringing this to our attention so we can review what happened and make sure your home receives the thorough service you’re paying for.

We’d really like the opportunity to make this right and ensure the rest of your program is completed properly. Please reach out to us at socialmedia@goaptive.com so we can look into this and get a follow-up scheduled. Your trust means a lot to us, and we want you to feel confident choosing Aptive to protect your home.

-Jasmine

Aptive Pest Control - Minneapolis からの回答

2025年12月29日

Hi Bob,

Thank you for taking the time to share your experience and for being part of the Aptive community. We’re glad to hear that our services are making a noticeable difference and helping reduce pest issues around your home.

At Aptive, we strive to provide effective, thorough, and professional service at every visit, and it’s wonderful to know the results are reflecting our efforts. We truly appreciate your trust in us and look forward to continuing to keep your home protected.

-Jasmine

Aptive Pest Control - Minneapolis からの回答

2025年12月29日

Hi Armando,

Thank you for taking the time to share your experience and for being part of the Aptive community. We’re thrilled to hear that you’re pleased with the service you’ve received.

At Aptive, we strive to provide professional, reliable, and thorough service at every visit, and it’s wonderful to know our efforts are making a difference. We truly appreciate your trust and look forward to continuing to serve you.

-Jasmine

Aptive Pest Control - Minneapolis からの回答

2025年12月17日

Hi Barbara,

Thank you for sharing your experience! We’re glad to hear our service professional was helpful in answering your questions and concerns while completing the job. At Aptive, we strive to provide service that is both thorough and informative, so it’s wonderful to know our team delivered on both.

We truly appreciate you choosing Aptive and being part of our community. If you ever have questions or need anything, we’re always happy to help.

-Jasmine

Aptive Pest Control - Minneapolis からの回答

2025年12月15日

Hi Tamar,

Thank you for sharing your feedback! We’re thrilled to hear that our team was thorough and provided clear communication regarding their arrival and the services completed. At Aptive, we take pride in delivering reliable, transparent, and professional service to every home we visit.

We truly appreciate you being a part of the Aptive community and look forward to continuing to protect your home.

-Jasmine

Aptive Pest Control - Minneapolis からの回答

2025年12月10日

Hi there,

Thank you for sharing your thoughts. I understand why a December treatment in Minnesota might raise questions about what pests are being targeted. At Aptive, our service professionals tailor treatments to the season and local conditions to help prevent overwintering pests and keep your home protected year-round.

We appreciate your feedback, as it helps us make sure our approach is clear and effective. If you’d like, we’d be happy to review your recent treatment and explain exactly what was addressed and why. You can reach us at socialmedia@goaptive.com. Thank you for being part of the Aptive neighborhood.

-Jasmine