Aptive Pest Control - Orange County レビュー 186

Aptive Pest Control - Orange County からの回答

2026年6月18日

Hi Cassie,

Thank you for your feedback! We're glad to hear your Aptive service professional was attentive and a great listener during your service visit. We appreciate your trust and are happy your needs were handled with care. We've got this handled!

-Jasmine, Aptive Care Team

Aptive Pest Control - Orange County からの回答

2026年6月17日

Hi Anton,

Thank you for taking the time to share this feedback. I’m sorry to hear about your experience with the solicitation approach, especially after clearly having a “No Soliciting” sign displayed.

That is not the impression we want to leave, and I understand how frustrating it is when your request is not respected. Your feedback is important, and we will make sure it is shared with the appropriate leadership team for review and coaching.

We appreciate you bringing this to our attention, and if there’s anything further you’d like us to look into, please don’t hesitate to reach out to socialmedia@goaptive.com.

-Jasmine, Aptive Care Team

Aptive Pest Control - Orange County からの回答

2026年6月9日

Hi Rocio,

Thank you for taking the time to share this. We are glad to hear our team consistently addresses your concerns and keeps you updated with photos when you are not home.

At Aptive, we aim to make every service feel fully handled with clear communication, reliability, and care so you always know your home is being taken care of. We truly appreciate you choosing Aptive and sharing your experience.

-Jasmine, Aptive Care Team

Aptive Pest Control - Orange County からの回答

2026年6月8日

Thanks for sharing this with us, Sandra! We're glad to hear you had such a good experience with our service. We appreciate you choosing Aptive to help with your pest control needs and look forward to protecting your home for years to come!

-Alexis, Aptive Care Team

Aptive Pest Control - Orange County からの回答

2026年6月8日

Thank you for taking the time to share your experience with us, Happy! We're so glad that our service professionals consistently go the extra mile by addressing insect webs throughout your property and paying close attention to areas where pests may live or travel. It's wonderful to know that you've been so pleased with the thoroughness and quality of the service as well.

We truly appreciate your feedback and are so grateful you've chosen Aptive to handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Orange County からの回答

2026年6月3日

Hi Catherine,

Thank you for the wonderful feedback! We’re glad to hear you’ve had a smooth experience with our team, from easy communication and polite, professional service to the arrival notifications and pricing.

At Aptive, we aim to make every part of the process feel handled and hassle-free, so it’s great to know that came through in your experience. We truly appreciate you choosing Aptive and taking the time to share your support.

-Jasmine, Aptive Care Team

Aptive Pest Control - Orange County からの回答

2026年6月3日

Hi Meksavanh,

Thank you for taking the time to share this detailed feedback. We’re truly sorry to hear about your experience with the sales interaction, the information provided, and your frustration with how your concerns were handled afterward. That is not the level of clarity or respect we aim to provide at Aptive.

At Aptive, our goal is for every customer to feel confident that we’ve got everything handled from the start, including a clear understanding of what services we do and do not offer. We understand how upsetting it is to feel misinformed and then not feel supported when trying to resolve the issue.

We appreciate you bringing this to our attention. Please reach out to socialmedia@goaptive.com directly so we can review your account and interactions more thoroughly and make sure everything is properly handled moving forward.

-Jasmine, Aptive Care Team

Aptive Pest Control - Orange County からの回答

2026年6月1日

Hi Marie,

We really appreciate you taking a moment to share this. It’s great to hear you’ve found our service reliable and our team polite, that consistency is something we work hard to deliver at Aptive.

At Aptive, we aim to make every visit straightforward and respectful so you always feel taken care of without any added stress. Thanks for choosing Aptive, we’re glad to know you feel like we’ve got this handled for you.

-Jasmine, Aptive Care Team

Aptive Pest Control - Orange County からの回答

2026年6月1日

We're so glad our team did such a great job treating your home this time around, FRED VALDES! Your satisfaction means the world to us, and it's wonderful to know that service has been going well for you. It's always a pleasure to treat your home, and we really appreciate your trust in Aptive to handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Orange County からの回答

2026年6月1日

We appreciate you taking a moment to share this, Daniel. It's incredibly disheartening to hear that your experience left you feeling this way and that the service did not provide the results you expected.

We'd like the chance to learn more about your concerns and review your account history. Please email us at socialmedia@goaptive.com with your service address and any additional details you'd like to share so our team can take a closer look. We're here for you!

-Alexis, Aptive Care Team

Aptive Pest Control - Orange County からの回答

2026年5月29日

Hi Tom,

We really appreciate you taking the time to share this. At Aptive, it’s great to hear your service professional was communicative, knowledgeable, and presented themselves in a clean and professional manner.

That combination is exactly what we strive for, making sure every visit is clearly communicated and handled with care so you feel confident in the service from start to finish. Thank you for choosing Aptive, we’re glad to have you with us and we’ve got it handled moving forward as well.

-Jasmine, Aptive Care Team

Aptive Pest Control - Orange County からの回答

2026年5月29日

Hi Joseph,

We really appreciate you taking the time to share this. At Aptive, it’s great to hear you were satisfied with the quality of service provided.

Delivering consistent, reliable results is exactly what we strive for, making sure every visit is handled with care and attention to detail. Thank you for choosing Aptive, we’re glad to have you with us and we’ve got it handled moving forward as well.

-Jasmine, Aptive Care Team

Aptive Pest Control - Orange County からの回答

2026年5月28日

Hi Ted,

Thank you for taking the time to share this feedback, and I’m sorry your scheduling needs and expectations around service have not been met. I understand how frustrating it is to feel like you’re waiting without a clear time window that works for you.

At Aptive, we aim to make scheduling and service feel clear, respectful of your time, and fully handled from start to finish. What you described is not the experience we want for our customers.

Please reach out to socialmedia@goaptive.com directly so we can review your account and get this properly handled for you.

-Jasmine, Aptive Care Team

Aptive Pest Control - Orange County からの回答

2026年5月28日

Hi Michelle,

Thank you for taking the time to share this, and I’m sorry to hear about the frustration you’ve experienced with scheduling and missed expectations. That’s not the reliability you should expect from Aptive.

We want every visit to be handled with consistency and clear communication, so you always know when to expect us and can trust that service was completed as scheduled. What you described clearly fell short of that standard.

Please reach out to socialmedia@goaptive.com directly so we can review your account in detail and get this properly handled for you.

-Jasmine, Aptive Care Team

Aptive Pest Control - Orange County からの回答

2026年5月27日

Hi Virginia,

Thanks for taking the time to share your feedback, even though it’s disappointing to hear your experience hasn’t reflected value. I understand how frustrating that feels, especially when you’re investing in ongoing home protection through Aptive.

We’d appreciate the opportunity to review your account and better understand what’s been missing so we can address it directly. Please reach out to socialmedia@goaptive.com so we can take a closer look and work toward improving your experience. At Aptive, we’ve got this handled, and we want to make sure the service you receive actually delivers value for your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - Orange County からの回答

2026年5月27日

Hi Mark,

Thanks for taking the time to share this, and I’m sorry to hear this visit didn’t match your past experiences with our team. I understand how noticeable it is when the usual check-ins and communication aren’t there, especially when you’ve consistently had better visits before.

That level of communication is something we expect from every Aptive service professional, so we appreciate you flagging this change. Please reach out to socialmedia@goaptive.com directly so we can review what happened and make sure it’s properly handled moving forward. At Aptive, we’ve got this handled, and we want every visit to feel as consistent as your previous ones.

-Jasmine, Aptive Care Tema

Aptive Pest Control - Orange County からの回答

2026年6月2日

We really appreciate your feedback, L DB! It’s always encouraging to hear when a service experience goes well. Our team works hard to provide professional, thoughtful care at each treatment, and we appreciate the opportunity to continue helping handle your pest concerns with our service here at Aptive!

-Alexis, Aptive Care Team

Aptive Pest Control - Orange County からの回答

2026年5月27日

Hi Sue,

Thanks for taking the time to share this, we really appreciate it. It’s great to hear your Aptive service professionals keep you informed with arrival timing, check in when they get there, and provide detailed photo updates after the service. I’m also glad the billing process is working the way you prefer.

That kind of clear communication and follow-through is exactly what we aim for every visit. Thanks for choosing Aptive, we’ve got this handled and look forward to continuing to take care of your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - Orange County からの回答

2026年5月18日

Hi Roslyn,

We really appreciate you taking the time to share this. It’s great to hear you received great service and found your service professional informative during the visit. At Aptive, we take pride in making sure you feel confident in what’s being done and that your home is cared for with clear communication and attention to detail. We’re glad everything felt handled smoothly, and we appreciate you trusting Aptive to take care of your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - Orange County からの回答

2026年5月18日

It's fantastic to hear you feel the service is high quality and offered at a reasonable price, David. That combination really matters. Our team works hard to deliver dependable, effective care while keeping things straightforward and valuable for your home. We truly appreciate you being a part of Aptive and trusting us to handle your pest control needs!

-Alexis, Aptive Care Team