Aptive Pest Control - Orange County レビュー 186

Aptive Pest Control - Orange County からの回答

2025年11月5日

Hi Rick,

Thank you for sharing your feedback. We’re glad to hear that Scott covered the areas you requested and took the time to check the structure for wasps. We understand how important it is to feel confident that the service was thorough, and we appreciate your observations comparing it to past visits. At Aptive, we aim to provide consistent, reliable service no matter the location, and your feedback helps us continue improving. We truly appreciate you being part of the Aptive neighborhood and taking the time to share your experience.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年11月5日

Hi John,

Thank you for sharing your feedback. We’re glad to hear your service was completed as expected and that you appreciated the effort our service professional put in, even under challenging lighting conditions. We completely understand how the timing and logistics could have been better, and we take your comments seriously as we work to improve scheduling and service efficiency. We truly appreciate you being part of the Aptive neighborhood and for taking the time to recognize both the effort and the areas where we can do better.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年11月4日

Hi Robert,

Thank you for sharing your feedback. I’m sorry to hear about your frustration with the billing and cancellation process. At Aptive, we aim to provide reliable pest control solutions and transparent service, and it’s clear we fell short of your expectations.

I’d like to take a closer look at your account to better understand the situation and review the charges and service schedule. Please reach out to us directly at socialmedia@goaptive.com with your service address so we can work toward a solution that addresses your concerns. We appreciate you being part of the Aptive community and giving us the chance to make this right.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年11月3日

Hi John,

Thank you for sharing your experience and for being part of the Aptive neighborhood. We’re thrilled to hear that our service professional provided professional, thorough service while keeping you informed every step of the way. Asking questions about activity and performing a detailed inspection are important parts of our process, and it’s wonderful to know that reflected in your visit.

We truly appreciate your trust in Aptive and your feedback. It means a lot to our team and inspires us to continue delivering attentive, effective service for every home we protect.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年11月3日

Hi Dan,

Thank you for sharing your experience and for being part of the Aptive neighborhood. We’re thrilled to hear that Miguel provided thorough service and documented all the key areas with photos. Our team takes pride in delivering attentive, effective, and transparent care, and it’s wonderful to know that reflected in your visit.

We’ll be sure to pass along your kind words to Miguel. Your feedback inspires our team to continue going above and beyond for every home we protect, and we truly appreciate your trust in Aptive.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年10月30日

Hi Janet,

Thank you for sharing your experience! We’re so glad to hear that Jesus provided efficient, thorough service and took the time to explain everything he was doing. At Aptive, we pride ourselves on having service professionals who are knowledgeable, friendly, and attentive to your needs.

We appreciate you being a part of the Aptive neighborhood and look forward to continuing to keep your home and yard protected!

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年10月27日

Hi Vandna,

Thank you for sharing your feedback. We’re thrilled to hear that Issac was punctual, communicative, and thorough in addressing all the areas you requested. At Aptive, we take pride in our service professionals who are attentive, reliable, and committed to providing outstanding care for every home.

We’ll be sure to pass along your kind words to Issac. We truly appreciate you being part of the Aptive community and look forward to continuing to provide exceptional service.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年10月22日 に更新

Hi Sandy,

Thank you for sharing your feedback. We’re glad to hear that you found our service pleasant and efficient. At Aptive, we always strive to provide thorough and reliable pest control while making sure our customers feel supported and informed.

Regarding termite services, we’d be happy to connect you with our termite department to provide more information and options. Please give us a call at your convenience, and we’ll make sure you’re transferred to the right team.

Thank you for being a valued part of the Aptive neighborhood. We look forward to assisting you!

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年10月20日

Hi Eileen,

We’re so glad to hear that Dwayne provided a thorough and professional service while bringing his great personality to your home! At Aptive, we take pride in having service professionals who not only deliver effective pest control but also make the experience pleasant and personable. Thank you for being a valued part of the Aptive neighborhood, and we look forward to continuing to serve you.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年10月20日

Hi Kay,

We’re thrilled to hear about your positive experience with Louis and Juan! At Aptive, we take pride in having knowledgeable and respectful service professionals who take the time to explain treatments, answer questions, and provide helpful photos so you can see the work being done. We completely agree that this level of communication is important, and your feedback helps us continue providing thorough, consistent service for all our customers.

Thank you for being a valued part of the Aptive neighborhood, and we look forward to continuing to protect your home.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年10月13日

Hi Phil,

Thank you for sharing your feedback! We’re glad to hear that our service professional was helpful, friendly, and thorough in completing the work while making sure you understood the process. At Aptive, we take pride in providing professional, attentive service that leaves our customers confident and well taken care of.

We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年10月10日

Hi Christina,

Thank you for sharing your feedback! We’re so glad to hear that you’re happy with both the quality of service and the value provided. At Aptive, we strive to deliver professional, thorough, and reliable pest control solutions that are fair and effective. We truly appreciate you choosing Aptive and look forward to continuing to keep your home comfortable!

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年10月9日

Hi Robert,

Thank you for sharing your experience! We’re glad to hear our service professional was both helpful and prompt. At Aptive, we strive to provide attentive, reliable service for every home, and it’s rewarding to know our efforts made a positive impression. We truly value having you as part of the Aptive neighborhood and look forward to keeping your home comfortable and protected.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年10月9日

Hi Sherri,

Thank you for sharing your experience! We’re thrilled to hear that Kevin took the time to listen, address your concerns, and provide the attentive service you deserve. At Aptive, we strive to make every visit a positive experience and to go the extra mile to restore confidence when past experiences have fallen short. We truly value having you as part of the Aptive neighborhood and look forward to keeping your home comfortable and protected.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年10月8日

Hi Jan,

Thank you for sharing your experience. I can understand how frustrating it must have been to reach out to reschedule and not receive a call back, especially when you wanted to be home for your service. That’s not the seamless experience we aim to provide at Aptive.

We’d like the opportunity to make this right and ensure your service is scheduled at a time that works for you. Please reach out to us at socialmedia@goaptive.com so we can review your account and get your appointment set up promptly. We appreciate you being part of the Aptive neighborhood and giving us the chance to improve your experience.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年10月8日

Hi Michelle,

Thank you for sharing your feedback! We’re glad to hear that our email reminders and post-service photos make your experience with Aptive more convenient and transparent. We strive to keep our customers informed every step of the way, and it’s wonderful to know these tools are helpful for you. We truly appreciate you being part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年9月22日

Hi Tiffany,

Thank you for sharing your feedback. We’re glad to hear our team provided prompt service and delivered on what was promised. At Aptive, we strive to provide reliable, effective treatments while ensuring our customers feel valued and supported.

We appreciate you being part of the Aptive neighborhood and for trusting us to help keep your home comfortable.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年9月22日

Hi Lark,

Thank you for sharing your feedback. We’re glad to hear that your interactions with our service professionals have been positive, and we appreciate you taking the time to let us know about your concerns with our billing procedures. At Aptive, we strive to make our processes clear and convenient, and it’s clear that we didn’t meet your expectations regarding receipts and billing transparency.

We’d like the chance to address this and ensure you have the documentation you need. Please reach out to us at socialmedia@goaptive.com so we can provide a clear receipt and answer any questions about your account. Thank you for being part of the Aptive neighborhood and for giving us the opportunity to improve.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年9月19日

Hi Cathryn,

Thank you for sharing your feedback! We’re glad to hear our team has been personable, helpful, and knowledgeable. At Aptive, we strive to provide service that is both professional and attentive, ensuring your home is comfortable and well cared for. We appreciate you being part of the Aptive community!

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年9月19日

Hi Gary,

Thank you for taking the time to share your experience. We completely understand your frustration with the repeated visits and the missing plug-in bug traps. At Aptive, we aim to provide reliable service and make sure every customer receives the products and treatments they are expecting, and it’s clear we fell short here.

We also understand the concerns regarding your billing and service plan adjustments. We’d like the opportunity to review your account in detail, ensure the correct items are delivered, and address any outstanding questions regarding your plan or billing. Please reach out to us directly at socialmedia@goaptive.com so we can work toward a resolution that meets your expectations. Your satisfaction and peace of mind are important to us, and we’re committed to making this right.

-Jasmine