Aptive Pest Control - Orange County レビュー 186

Aptive Pest Control - Orange County からの回答

2025年9月19日

Hi Margaret,

Thank you for sharing your experience! We’re glad to hear that our service representatives communicate with you before each visit and follow through on your specific requests, in addition to providing thorough treatment of the regular areas. At Aptive, we strive to deliver personalized, attentive service that gives our customers peace of mind. We appreciate you being part of the Aptive community and look forward to continuing to protect your home.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年9月15日

Hi Regina,

Thank you for sharing your experience! We’re thrilled to hear that our customer service team is responsive and that our Aptive service professionals communicate clearly, even when you’re not home. It’s wonderful to know that our approach to treating wasp nests has provided a longer-lasting solution compared to other companies. Delivering effective, thorough, and reliable pest control is exactly what we strive for, and it’s great to hear that it made a real difference for your home. We truly appreciate you trusting Aptive to protect your property and look forward to continuing to provide the same high level of care on every visit.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年9月12日

Hi Ryan,

Thank you for sharing your experience! We’re thrilled to hear that Derek provided such thorough and communicative service. At Aptive, we take pride in keeping our homeowners informed and confident in the care we provide, and it’s wonderful to hear that Derek delivered an A+ experience. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年9月12日

Hi Isabelle,

Thank you for sharing your feedback! We’re thrilled to hear that our service professionals provided attentive service and made sure you were satisfied with the work. At Aptive, we take pride in delivering thorough, reliable service that keeps our homeowners’ homes protected. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to care for your home.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年9月10日

Hi Dennis,

Thank you for sharing your feedback! We’re thrilled to hear that Aptive has been keeping your home protected over the past several years and that you’ve experienced long-term results. It’s wonderful to know our service professionals’ knowledge, training, and thorough approach have made a positive impact. We truly appreciate you being part of the Aptive community and look forward to continuing to provide attentive, reliable service for years to come.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年9月8日

Hi Cathy,

Thank you for sharing your feedback! We’re thrilled to hear that you found our service thorough and that our team took the time to address the specific concerns in your home. At Aptive, we take pride in providing reliable and effective pest control, and it’s wonderful to know you consider us the best company you’ve used. If you ever have questions or need additional assistance, please reach out. We’re always happy to help.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年9月3日

Hi Lisa,

Thank you for sharing your feedback! We’re glad to hear that our service team has been both friendly and knowledgeable. At Aptive, we believe in keeping our customers informed, and it’s wonderful to know that the photos highlighting your service visit were helpful. Your kind words are greatly appreciated and encourage us to continue providing clear, thorough, and attentive service.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年9月2日

Hi Mary Ellen,

Thank you for sharing your feedback. I’m glad to hear that our service professional did a great job, but I’m sorry that part of your home wasn’t fully treated. At Aptive, we strive to provide thorough and effective pest control at every visit, and it’s important to us that your entire property is properly addressed. If you’re open to it, we can schedule a no-charge reservice to treat the far side of your home and target the micro ants. Please reach out at socialmedia@goaptive.com so we can get this scheduled and ensure your home is fully protected.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年8月27日

Hi Mary Beth,

Thank you for taking the time to share your feedback. I’m glad to hear that most of our service professionals have earned your 5-star rating, but I’m very sorry that your most recent experience did not meet those expectations. At Aptive, we aim for every visit to provide thorough and effective service, and it’s clear we fell short this time.

I also want to apologize for the confusion around your appointment. I understand how frustrating it is to be charged for a service you couldn’t fully utilize and for the lack of follow-through on your request to reschedule. We take situations like this seriously, and I’d like to review your account to correct any charges and ensure future services are handled properly.

Please reach out to us at socialmedia@goaptive.com so we can address this directly and work to restore your confidence in Aptive. We truly value having you in the Aptive neighborhood and appreciate your patience as we make this right.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年8月25日

Hi there,

Thank you for sharing your feedback! We’re glad to hear that our team was on time, knowledgeable, and friendly. At Aptive, we strive to provide effective pest protection along with a professional and positive experience for our customers.

We truly appreciate you choosing Aptive and look forward to continuing to help keep your home protected.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年8月12日

Hi Robbie,

Thank you for bringing this to our attention. I’m sorry to hear that the spider webs on your eaves were missed during your service, and I understand how disappointing it can be to have to handle that yourself. At Aptive, we aim to deliver thorough, detailed treatments, and I’d like to make sure this is corrected for you. Please reach out to us at socialmedia@goaptive.com so we can review your account and arrange for a service professional to address this promptly. We appreciate you as part of the Aptive neighborhood and want to ensure your home is cared for completely.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年8月8日

Hi Bill,

Thank you for sharing such thoughtful feedback about your experience with Aptive. It’s great to hear that our team’s communication, attention to your needs, and follow-through with photos of completed areas have made a positive impact. We believe listening to our customers is key to providing the best service possible, and we’re grateful to have you as part of the Aptive neighborhood. We’ll keep working hard to make sure every visit meets your expectations.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年8月7日

Hi Alexa,

Thank you so much for your fantastic feedback! We’re thrilled to hear that Miguel’s communication, attentiveness, and care have made such a positive impact, especially in a high pest area. It’s wonderful to know he’s not only solving your pest concerns but also taking extra care with your dog and property.

At Aptive, we pride ourselves on having service professionals who truly listen and tailor their approach to each home’s unique needs. We’ll be sure to pass along your kind words to Miguel!

Thanks for being a valued member of the Aptive family and for your high recommendation. We look forward to continuing to protect your home with the same dedication.

-Jasmine

Aptive Pest Control - Orange County からの回答

2026年4月15日

It's disheartening to learn you had this experience, Mary. The well-being of your loved ones, including your pets, is of utmost importance to us. We take these matters very seriously, and while a thorough investigation regarding the matter was handled quite some time ago, we appreciate you sharing your story and helping us improve our services.

Sincerely,
The Aptive Pest Control Team

Aptive Pest Control - Orange County からの回答

2025年8月4日

Hi Keith,

Thank you for sharing your feedback with us. We understand how important clear billing and scheduling information are to your day-to-day planning. At Aptive, we aim to make the service process as smooth and transparent as possible. While we primarily handle billing electronically, we’d be happy to discuss alternative payment options like check to accommodate your preference.

Regarding service appointments, we appreciate your desire for more specific arrival windows. We are continually working to improve communication and hope to provide more precise timeframes in the near future.

Please feel free to reach out directly at socialmedia@goaptive.com so we can assist you further and ensure your experience with Aptive meets your expectations.

Thank you for choosing Aptive!

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年8月4日

Hi Briana,

Thank you for sharing your experience. We’re truly sorry to hear that the communication around your service and pricing didn’t meet your expectations. At Aptive Environmental, transparency and clear communication are cornerstones of the service we strive to provide, so it’s disappointing to learn we missed the mark in your case.

We understand how frustrating it can be when what’s promised doesn’t align with what’s delivered, and we regret that this led to your decision to cancel after just one month. Your feedback is important—it helps us identify where we need to improve and ensures future customers receive the clarity and consistency they deserve.

If you’d be open to discussing this further, please reach out to us at socialmedia@goaptive.com. We’d appreciate the chance to better understand your experience and explore how we might make things right.

Thank you again for your candid feedback and for considering Aptive.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年8月4日

Hi Kathy,

Thank you for the kind words! We’re thrilled to hear you’ve been happy with the service you’re receiving. At Aptive Environmental, we take pride in delivering reliable, high-quality pest control with a personal touch, and it means a lot to know we’re meeting that mark for you.

We appreciate you being part of the Aptive family and look forward to continuing to protect your home with care and consistency!

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年7月31日

Hi Kathy,

Thank you so much for your wonderful feedback! We’re thrilled to hear that our team’s promptness, friendliness, and attention to your concerns have made such a positive impact. At Aptive Environmental, keeping our customers informed and delivering exceptional service is a top priority.

We truly appreciate your continued trust and being part of the Aptive family. We look forward to many more great experiences ahead!

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年7月29日

Hi there,

Thank you for your thoughtful review! We’re delighted to hear that our service professionals’ communication and attention to your concerns have made a positive impact. Providing clear updates and photos is an important part of how we build trust and deliver top-tier service at Aptive.

We truly appreciate your loyalty as a premium customer and look forward to continuing to protect your home with the care and transparency you deserve.

-Jasmine

Aptive Pest Control - Orange County からの回答

2025年7月21日

Hi Miriam,

Thank you for sharing your honest feedback. We’re truly sorry to hear that your first two services did not meet the high standards we aim to deliver, especially regarding the missed treatments and the damage caused—that’s certainly not the experience we want for our customers. We’re glad the most recent service professional provided a thorough job and hope that sets the tone for all future visits. We appreciate you giving us the opportunity to make things right and will share your comments with our team to ensure consistent, careful service moving forward. Thank you for being part of the Aptive family; we’re committed to keeping your home protected with care and professionalism.

-Jasmine