Aptive Pest Control - Pittsburgh レビュー 198

Aptive Pest Control - Pittsburgh からの回答

2025年7月3日

Hi Angelo,

Thank you for sharing your experience! At Aptive, we’re proud of our service professionals who take the time to thoroughly explain each step, ensuring you feel informed and confident about your treatment. We appreciate you trusting Aptive to protect your home, and we look forward to continuing to provide you with top-notch service.

-Jasmine

Aptive Pest Control - Pittsburgh からの回答

2025年7月3日

Hi there,

Thank you so much for sharing your experience! We’re thrilled to hear our Aptive service professional was able to provide you with clear communication and efficient care while treating your home. Your feedback truly motivates us to keep delivering the kind of service you deserve. We appreciate you choosing Aptive and look forward to continuing to protect your home with professionalism and respect!

-Jasmine

Aptive Pest Control - Pittsburgh からの回答

2025年6月25日

Hi Deborah,

Thanks for sharing your concerns! Spotted lanternflies are definitely something we keep an eye on at Aptive. The device on your fence is likely a monitoring trap to help us track and control pests more effectively. If you’re not seeing your service professional often or have questions about treatments, please reach out anytime at socialmedia@goaptive.com. We’re here to keep your yard healthy and comfortable. Thanks for choosing Aptive!

-Jasmine

Aptive Pest Control - Pittsburgh からの回答

2025年6月25日

Hi Chris,

Thank you for your honest feedback and for choosing Aptive! We’re glad to hear you appreciate our competitive service and the convenience of online scheduling. We understand how consistency with service professionals can make a big difference, and we’re actively working to improve that continuity so your specific needs are better recognized each visit. We also hear your concerns about door-to-door sales and will continue to refine our approach to ensure it’s respectful and clear. Your experience truly matters to us, and we’re committed to delivering the dependable, personalized service Aptive is known for. Please don’t hesitate to reach out at socialmedia@goaptive.com if you have any questions or need assistance!

-Jasmine

Aptive Pest Control - Pittsburgh からの回答

2025年6月25日

Hi Susan,

Thank you for bringing this to our attention. We’re truly sorry to hear about your recent experience—it’s not reflective of the standard we hold ourselves to at Aptive. Our service professionals are expected to be attentive, respectful of your property, and fully focused on delivering high-quality care. We appreciate you taking the time to share this, and we’ll be following up internally to ensure it’s addressed. Thank you for being part of the Aptive neighborhood—we’re committed to making this right and earning back your confidence.

-Jasmine

Aptive Pest Control - Pittsburgh からの回答

2025年6月25日

Hi Amy,

Thank you so much for your thoughtful review! We’re thrilled to hear that our service professionals have consistently delivered knowledgeable and professional care, and that the treatments have exceeded your expectations. At Aptive, we’re committed to providing effective, safe solutions that you can rely on. We truly appreciate your recommendation and are grateful to have you as part of the Aptive neighborhood!

-Jasmine

Aptive Pest Control - Pittsburgh からの回答

2025年6月25日

Hi George,

Thank you for sharing your experience! We’re so glad to hear that our treatment made such a quick difference with the yellow jackets around your porch. At Aptive, we understand how disruptive pests can be, and we’re committed to providing fast, effective solutions that let you enjoy your home worry-free. We appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your space.

-Jasmine

Aptive Pest Control - Pittsburgh からの回答

2025年6月24日

Hi John,

Thank you so much for sharing your experience! We’re thrilled to hear that Jason and his trainer took great care of you—being on time, professional, and helpful is exactly what we strive for at Aptive. It's great to know they were able to answer your questions and offer useful tips for keeping pests at bay.

We’re grateful to have you as part of the Aptive family and look forward to continuing to protect your home with top-quality service!

-Jasmine

Aptive Pest Control - Pittsburgh からの回答

2025年6月19日

Hi Pam,

Thank you for recognizing the care and attention our team brings to every visit. At Aptive, listening to your concerns and providing thoughtful service is at the heart of what we do. We’re grateful to have you as part of the Aptive neighborhood and look forward to continuing to protect your home.

-Jasmine

Aptive Pest Control - Pittsburgh からの回答

2025年6月17日

Hi Sharon,

Thank you so much for being a valued part of the Aptive family for these past years! We’re glad to hear our service professionals have consistently been pleasant and efficient, and that our environmentally conscious approach meets your expectations. We truly appreciate your trust and look forward to continuing to provide you with effective, fair-priced pest control that works.

-Jasmine

Aptive Pest Control - Pittsburgh からの回答

2025年6月17日

Hi Ray,

Thank you so much for the great feedback! We’re thrilled to hear that your service professional delivered a thorough experience and left a positive impression. At Aptive, professionalism and attention to detail are at the heart of what we do, and it means a lot to know that came through during your visit. We appreciate you being a valued part of the Aptive family!

-Jasmine

Aptive Pest Control - Pittsburgh からの回答

2025年6月19日

Hi there,

Thank you for your feedback! We’re glad to hear our team consistently arrives on time, works efficiently, and takes the time to explain everything clearly. That’s exactly the kind of service we aim to provide at Aptive. We appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.

-Jasmine

Aptive Pest Control - Pittsburgh からの回答

2025年6月19日

Hi Janet,

Thank you for your feedback! We’re glad to hear you’re not experiencing any insect issues and that our service professional consistently provides professional service while checking in on your concerns. At Aptive, keeping your home comfortable with attentive care is our priority. We appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.

-Jasmine

Aptive Pest Control - Pittsburgh からの回答

2025年6月24日

Hi Sam,

Thank you for sharing your experience! We're so glad to hear that your service professional was knowledgeable and took the time to listen to your concerns. At Aptive, we believe great service starts with understanding each customer's unique needs and providing expert solutions.

We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with care and attention.

-Jasmine

Aptive Pest Control - Pittsburgh からの回答

2025年5月30日

Hi Douglas,

Thank you for sharing your experience with us. We’re glad to hear that the most recent service professional was friendly, helpful, and thorough—that’s exactly the kind of care we want every customer to receive. We sincerely apologize that your earlier visit didn’t reflect the level of customer service Aptive stands for. Your feedback is important, and we’ll make sure it’s shared to help improve our team’s approach.

We appreciate your trust in choosing Aptive to handle your ant situation and look forward to continuing to provide the respectful, effective service you deserve.

-Jasmine

Aptive Pest Control - Pittsburgh からの回答

2025年5月22日

Hi Kevin,

Thank you for taking the time to share your feedback with Aptive. I’m really sorry the scheduling and communication didn’t meet your expectations — we know how important clear, timely updates are, especially when you’re planning your day or traveling. I appreciate you recognizing the hard work and professionalism of our service professionals; they truly care about doing a great job.

I’m also sorry to hear about the frustrations with the contract terms and customer service experience. Your concerns are important, and I want to assure you we’re listening and continuously working to improve how we communicate and support our customers.

If you’d be open to it, I’d love to connect with you and review your account and help clarify any questions or options available. Please don't hesitate to reach out directly at socialmedia@goaptive.com. Thanks again for being candid — it helps us grow and serve you better.

-Jasmine

Aptive Pest Control - Pittsburgh からの回答

2025年5月27日

Hi Edward,

Thanks so much for sharing your experience! At Aptive, we believe friendly service goes hand in hand with effective pest control. We're glad to hear our team made a positive impression, and we're here anytime you need us. It’s a pleasure having you as part of the Aptive family!

-Jasmine

Aptive Pest Control - Pittsburgh からの回答

2025年5月13日

Hi there,

The email you received was intended as an invitation to share feedback on your overall experience with Aptive. We apologize for any confusion it may have caused and understand how it might have seemed like a service was scheduled. If you'd like to share your thoughts on your service as a whole, we’d truly appreciate it—your feedback helps us continue providing the world-class care you deserve.

-Jasmine

Aptive Pest Control - Pittsburgh からの回答

2025年5月8日

Hi there,

Thanks so much for your kind words! We're thrilled to hear your service professional went above and beyond—especially with bug season creeping in. It's awesome to know she took the time to be extra thorough and ensure both the inside and outside of your home are ready. At Aptive, that level of care and attention is exactly what we strive for. We’re grateful to have you as part of the Aptive family and look forward to keeping your home protected year-round!

-Jasmine

Aptive Pest Control - Pittsburgh からの回答

2025年5月7日

Hi there,

Thank you for sharing your feedback, and we truly understand the frustration that comes with a busy schedule and having to reschedule a service. We’re very sorry that we weren’t able to meet your expectations on the scheduled day, especially after your appointment had been planned in advance. We take full responsibility for the overbooking issue and will be reviewing our scheduling process to prevent this from happening again in the future.

We truly value your time and business, and we’re committed to making this right for you. If there’s a more convenient time or specific window that works best for your schedule, please don’t hesitate to let us know. We’ll do everything we can to ensure your next service goes smoothly and efficiently. Thank you for your understanding, and we hope to earn back your trust with your next appointment.

-Jasmine