Aptive Pest Control - Richmond レビュー 58

Aptive Pest Control - Richmond からの回答

1日前

Hi Pat,

Thank you for your kind review! We're so glad to hear your Aptive service professional provided a thorough treatment and delivered such polite, high-quality service. It's wonderful to know you had a positive experience.

We truly appreciate you choosing Aptive and taking the time to share your feedback. Your support means a great deal to us, and we look forward to continuing to provide you with exceptional service. We've got it handled!

-Jasmine, Aptive Care Team

Aptive Pest Control - Richmond からの回答

2026年6月17日

Hi Hubert,

Thank you for taking the time to share your feedback. I’m really sorry to hear that you’re still dealing with ants and mosquito activity, especially when you’re trying to enjoy your porch.

That’s not the experience we want for you with Aptive, and we’d really like the opportunity to take a closer look and make this right. Please reach out to socialmedia@goaptive.com so we can review your account and schedule a follow-up treatment if needed. We appreciate the chance to get this handled for you.

-Jasmine, Aptive Care Team

Aptive Pest Control - Richmond からの回答

2026年6月11日

Hi William,

Thank you for taking the time to share your experience. We’re sorry to hear that the service and pricing did not meet your expectations and that your interactions during the sales process and follow-up scheduling left you feeling frustrated.

At Aptive, we aim for clear communication, reliable service, and a respectful, pressure-free experience from the very beginning. It’s concerning to hear that you felt otherwise, and we take that feedback seriously so it can be reviewed and properly handled with our team.

We appreciate you sharing this and would welcome the opportunity to look into your experience further if you’re open to it.

-Jasmine, Aptive Care Team

Aptive Pest Control - Richmond からの回答

2026年6月4日

Hi Steve,

We really appreciate you taking the time to share this! It’s great to hear you’ve had a positive experience and that our team has been considerate of your property.

At Aptive, we’re committed to providing thoughtful, respectful service, and it means a lot to know that came through. We’ll make sure your feedback is shared with the team, and as always, we’ve got this handled when it comes to keeping your home and experience a priority.

-Jasmine, Aptive Care Team

Aptive Pest Control - Richmond からの回答

2026年6月2日

Hi Thomas,

Thank you for sharing this! We’re glad to hear your service professional has been attentive and responsive to your requests.

At Aptive, we aim to make every visit feel easy and reliable, with your needs fully heard and handled with care from start to finish. We appreciate you choosing Aptive and are grateful to have you as part of the Aptive family.

-Jasmine, Aptive Care Team

Aptive Pest Control - Richmond からの回答

2026年6月1日

Hi Fran,

We really appreciate you taking a moment to share this. It’s great to hear your service professional has been reliable in listening to your concerns and offering thoughtful solutions, that kind of communication is a big part of feeling confident in your service.

We’re glad to know you’re pleased with your experience with Aptive. At Aptive, we aim to make sure every visit feels responsive and effective, so you can feel like you’ve got a team that’s truly got this handled.

-Jasmine, Aptive Care Team

Aptive Pest Control - Richmond からの回答

2026年6月2日

Hi Becky,

Thank you for taking the time to share this. We’re very sorry to hear about your experience and the discomfort it caused. What you’ve described regarding door-to-door interactions and respect for personal boundaries is not the standard we expect from anyone representing Aptive.

At Aptive, we take concerns about professionalism and respectful conduct very seriously. Every interaction should feel appropriate, transparent, and fully handled with respect for the homeowner’s space and preferences. We would like the opportunity to look into this further and address it directly with our local leadership. If you’re open to it, please reach out to socialmedia@goaptive.com so we can review the details and make sure this is properly handled.

-Jasmine, Aptive Care Team

Aptive Pest Control - Richmond からの回答

2026年6月4日

Hi Dawn,

We really appreciate you taking the time to share this, and we’re glad to hear you’ve seen a significant reduction in pests since starting service with Aptive.

We also hear your feedback on scheduling flexibility. That’s a helpful insight, and we’ll be sure to share it with our team as we continue looking for ways to improve the customer experience. As always, we’ve got this handled when it comes to listening closely and working to make our service as convenient and effective as possible for our customers.

-Jasmine, Aptive Care Team

Aptive Pest Control - Richmond からの回答

2026年5月22日

Hi Edgar,

Thank you for taking the time to share your experience. I’m sorry for the missed appointment and the inconvenience of having to reschedule, as well as any confusion around the lawn treatment. That’s not the reliability or clarity we aim for at Aptive.

We want everything to feel simple and handled, and I’m glad to hear Devon was personable and attentive during your visit.

If you’d like, please reach out to socialmedia@goaptive.com so we can set up a reservice and make sure everything is fully taken care of for you.

-Jasmine, Aptive Care Team

Aptive Pest Control - Richmond からの回答

2026年5月18日

Hi Daniel,

We really appreciate you sharing this feedback. It’s great to hear your service professional was attentive and took the time needed to do the job the right way without rushing, that level of care is exactly what we strive for at Aptive. We take pride in making sure every visit is handled with patience, thoroughness, and attention to detail so your home gets the care it deserves. We’re grateful for your trust in Aptive and happy to be taking care of your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - Richmond からの回答

2026年5月7日

Thank you so much for sharing your wonderful experience with us, Vickie! It's great to hear that Dylan's communication and attention to detail exceeded your expectations. We pride ourselves on ensuring every aspect of your service is thoroughly handled, and it's fantastic to know that he went the extra mile to remove cobwebs and provide helpful pictures. It's always a pleasure to treat your home, and we really appreciate having you as a part of the Aptive neighborhood!

-Alexis, Aptive Care Team

Aptive Pest Control - Richmond からの回答

2026年4月29日

Hi Tommy,

It means a lot to hear this, thank you for taking the time to share your experience. We’re glad you’ve found our service reliable and that our team follows through, especially when it comes to making things right between visits if needed.

At Aptive, we stand behind what we do and want you to feel confident that any concerns are handled without hesitation. Thanks again for choosing Aptive and for being part of our community.

-Jasmine, Aptive Care Team

Aptive Pest Control - Richmond からの回答

2026年4月21日

Hi Megan,

Thank you for sharing this, we really appreciate it. We’re glad to hear Dylan consistently delivers a professional experience and is excellent to work with, that kind of reliability is exactly what we strive for at Aptive. We’ve got this handled, and we’ll be sure to pass along your kind words to Dylan, we’re grateful to have him on the team and to have you as a customer.

-Jasmine

Aptive Pest Control - Richmond からの回答

2026年4月14日

Hi Janice,

Thank you for taking the time to share this, and I’m truly sorry for the frustration this experience has caused. What you described is not the level of service or integrity we expect from anyone representing Aptive.

We take concerns like this very seriously, especially when it involves questions about whether service was properly performed. Your feedback will be thoroughly reviewed and escalated to ensure it is properly handled by the appropriate leadership team.

If you’re willing, please share any additional details or documentation you have with us at socialmedia@goaptive.com so we can fully investigate what happened and address it directly. We appreciate you bringing this to our attention so we can work toward the right resolution.

-Jasmine

Aptive Pest Control - Richmond からの回答

2026年4月6日

We're so glad you appreciate our notification system and the communication from our team, Mary! It's wonderful to know that you find our service reliable and consistently superior. Your feedback is incredibly valuable to us, and we're delighted to have met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. Thanks for being the best part of Aptive!

-Alexis

Aptive Pest Control - Richmond からの回答

2026年3月20日

Hi Janet,

Thank you for sharing your experience! We’re thrilled to hear that your service was completed professionally and met your expectations.

At Aptive, we take pride in making sure every visit is handled with skill and care, so it’s great to know you’re highly satisfied. We appreciate you trusting us to keep your home protected and comfortable!

-Jasmine

Aptive Pest Control - Richmond からの回答

2026年3月16日

Hi Bob,

Thank you for sharing your detailed feedback! We’re glad to hear that the issue with the plan switch was resolved to your satisfaction and that the resolution process left a positive impression. It’s wonderful to know that our team, including the local Aptive Manager, provided attentive follow-up and clear communication. At Aptive, we strive to provide both effective pest control and a seamless customer experience, and we truly appreciate you being part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Richmond からの回答

2026年3月6日

Hi there,

Thank you for your feedback! We’re glad to hear that your Aptive service was both friendly and communicative. Our team works hard to make every visit helpful and straightforward, and it’s always rewarding to hear when that effort stands out. We truly appreciate you choosing Aptive and being part of the Aptive neighborhood!

-Jasmine

Aptive Pest Control - Richmond からの回答

2026年3月6日

Hi Shari and Marlin,

Thank you for taking the time to share this feedback. Hearing that your experience with Aptive has left you feeling this dissatisfied is truly concerning, especially when you trusted us to help resolve the vole and mole activity around your home. It’s understandable to feel frustrated when the results you were hoping for haven’t been achieved and when the customer service you received didn’t meet expectations.

At Aptive, we work hard to provide both effective pest management and supportive service, so when either of those falls short, it’s something we want to address. Burrowing pests like voles and moles can sometimes require adjustments to the treatment approach or additional follow-up visits to get activity under control, and your concerns deserve a closer look.

We’d appreciate the chance to review your account and the services that have been performed so we can determine the best next steps and work toward a better outcome for your property. Please reach out to us directly at socialmedia@goaptive.com so we can assist further. Your feedback is important to us, and we appreciate you giving Aptive the opportunity to make things right.

-Jasmine

Aptive Pest Control - Richmond からの回答

2026年3月4日

Hi Larry,

We’re thrilled to hear that your Aptive service professional was punctual, courteous, and knowledgeable.

Providing reliable service with professionalism and expertise is something we take pride in, and it’s great to know that was reflected during your visit. We truly appreciate you trusting Aptive to protect your home and look forward to continuing to keep your space safe from pests.

-Jasmine