Aptive Pest Control - Richmond レビュー 48

Aptive Pest Control - Richmond からの回答

7日前

Thank you so much for sharing your wonderful experience with us, Vickie! It's great to hear that Dylan's communication and attention to detail exceeded your expectations. We pride ourselves on ensuring every aspect of your service is thoroughly handled, and it's fantastic to know that he went the extra mile to remove cobwebs and provide helpful pictures. It's always a pleasure to treat your home, and we really appreciate having you as a part of the Aptive neighborhood!

-Alexis, Aptive Care Team

Aptive Pest Control - Richmond からの回答

2026年4月29日

Hi Tommy,

It means a lot to hear this, thank you for taking the time to share your experience. We’re glad you’ve found our service reliable and that our team follows through, especially when it comes to making things right between visits if needed.

At Aptive, we stand behind what we do and want you to feel confident that any concerns are handled without hesitation. Thanks again for choosing Aptive and for being part of our community.

-Jasmine, Aptive Care Team

Aptive Pest Control - Richmond からの回答

2026年4月21日

Hi Megan,

Thank you for sharing this, we really appreciate it. We’re glad to hear Dylan consistently delivers a professional experience and is excellent to work with, that kind of reliability is exactly what we strive for at Aptive. We’ve got this handled, and we’ll be sure to pass along your kind words to Dylan, we’re grateful to have him on the team and to have you as a customer.

-Jasmine

Aptive Pest Control - Richmond からの回答

2026年4月14日

Hi Janice,

Thank you for taking the time to share this, and I’m truly sorry for the frustration this experience has caused. What you described is not the level of service or integrity we expect from anyone representing Aptive.

We take concerns like this very seriously, especially when it involves questions about whether service was properly performed. Your feedback will be thoroughly reviewed and escalated to ensure it is properly handled by the appropriate leadership team.

If you’re willing, please share any additional details or documentation you have with us at socialmedia@goaptive.com so we can fully investigate what happened and address it directly. We appreciate you bringing this to our attention so we can work toward the right resolution.

-Jasmine

Aptive Pest Control - Richmond からの回答

2026年4月6日

We're so glad you appreciate our notification system and the communication from our team, Mary! It's wonderful to know that you find our service reliable and consistently superior. Your feedback is incredibly valuable to us, and we're delighted to have met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. Thanks for being the best part of Aptive!

-Alexis

Aptive Pest Control - Richmond からの回答

2026年3月20日

Hi Janet,

Thank you for sharing your experience! We’re thrilled to hear that your service was completed professionally and met your expectations.

At Aptive, we take pride in making sure every visit is handled with skill and care, so it’s great to know you’re highly satisfied. We appreciate you trusting us to keep your home protected and comfortable!

-Jasmine

Aptive Pest Control - Richmond からの回答

2026年3月16日

Hi Bob,

Thank you for sharing your detailed feedback! We’re glad to hear that the issue with the plan switch was resolved to your satisfaction and that the resolution process left a positive impression. It’s wonderful to know that our team, including the local Aptive Manager, provided attentive follow-up and clear communication. At Aptive, we strive to provide both effective pest control and a seamless customer experience, and we truly appreciate you being part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - Richmond からの回答

2026年3月6日

Hi there,

Thank you for your feedback! We’re glad to hear that your Aptive service was both friendly and communicative. Our team works hard to make every visit helpful and straightforward, and it’s always rewarding to hear when that effort stands out. We truly appreciate you choosing Aptive and being part of the Aptive neighborhood!

-Jasmine

Aptive Pest Control - Richmond からの回答

2026年3月6日

Hi Shari and Marlin,

Thank you for taking the time to share this feedback. Hearing that your experience with Aptive has left you feeling this dissatisfied is truly concerning, especially when you trusted us to help resolve the vole and mole activity around your home. It’s understandable to feel frustrated when the results you were hoping for haven’t been achieved and when the customer service you received didn’t meet expectations.

At Aptive, we work hard to provide both effective pest management and supportive service, so when either of those falls short, it’s something we want to address. Burrowing pests like voles and moles can sometimes require adjustments to the treatment approach or additional follow-up visits to get activity under control, and your concerns deserve a closer look.

We’d appreciate the chance to review your account and the services that have been performed so we can determine the best next steps and work toward a better outcome for your property. Please reach out to us directly at socialmedia@goaptive.com so we can assist further. Your feedback is important to us, and we appreciate you giving Aptive the opportunity to make things right.

-Jasmine

Aptive Pest Control - Richmond からの回答

2026年3月4日

Hi Larry,

We’re thrilled to hear that your Aptive service professional was punctual, courteous, and knowledgeable.

Providing reliable service with professionalism and expertise is something we take pride in, and it’s great to know that was reflected during your visit. We truly appreciate you trusting Aptive to protect your home and look forward to continuing to keep your space safe from pests.

-Jasmine

Aptive Pest Control - Richmond からの回答

2026年3月3日

Hi Krystle,

Thank you for sharing your experience! We’re thrilled to hear that Dylan provided attentive, thorough, and professional service while keeping you informed every step of the way. At Aptive, we take pride in ensuring our customers understand their treatment plans and feel confident in the care we provide.

It’s wonderful to know that Dylan’s attention to detail made a positive difference for your home. We truly appreciate your trust in Aptive and look forward to continuing to provide reliable, high-quality pest control.

-Jasmine

Aptive Pest Control - Richmond からの回答

2026年2月26日

Hi Jeff,

Thank you for sharing your experience! We’re so glad to hear that your home has remained comfortable and protected and that our Aptive service professionals are consistently friendly and attentive to your concerns.

Providing thorough service while keeping your home and comfort in mind is exactly what we aim for. We truly appreciate you choosing Aptive and being part of our community.

-Jasmine

Aptive Pest Control - Richmond からの回答

2026年2月25日

Hi Sherman,

Thank you for sharing your experience! We’re so glad to hear that Roger has been taking care of your home over the years and keeping you well informed. At Aptive, we pride ourselves on building lasting relationships with our customers and providing reliable, proactive service that gives peace of mind. Your continued trust means a lot to us, and we truly appreciate you choosing Aptive to protect your home.

-Jasmine

Aptive Pest Control - Richmond からの回答

2026年2月23日

Hi there,

Thank you for sharing your experience! We’re so glad to hear that our communication and updates make a difference for you. At Aptive Environmental, we strive to keep our customers informed every step of the way, from letting you know when a service professional is on the way to providing pictures of what’s been treated and how.

It’s also wonderful to hear that our team’s professionalism and friendliness are appreciated. Feedback like yours motivates our team to continue delivering thoughtful, reliable service for every home we treat.

We truly appreciate you choosing Aptive and trusting us to protect your home!

-Jasmine

Aptive Pest Control - Richmond からの回答

2026年2月23日

Hi Joseph,

Thank you for sharing your feedback! We’re glad to hear that your service professional performed the proper work and that you were pleased with the service. At Aptive Environmental, we take pride in providing thorough, effective treatments and ensuring our customers feel confident in the care their home receives.

Your feedback encourages our team to continue delivering the high-quality, reliable service our customers deserve. We truly appreciate you choosing Aptive!

-Jasmine

Aptive Pest Control - Richmond からの回答

2026年2月18日

Hi Tiffany,

Thank you so much for sharing this! We’re thrilled to hear that Dylan went above and beyond to keep you informed, even when you weren’t home. At Aptive, we take pride in our team providing thorough, professional service with clear communication, and it’s wonderful to see that reflected in your experience.

We truly appreciate you choosing Aptive and for taking the time to recognize Dylan’s efforts. Your feedback helps us continue to deliver the high level of service our neighborhood expects and deserves.

-Jasmine

Aptive Pest Control - Richmond からの回答

2026年2月12日

Hi Max,

We really appreciate you taking the time to share your experience! It’s wonderful to hear that our team has been able to handle your requests and scheduling quickly and smoothly. At Aptive, we pride ourselves on providing service that’s both effective and courteous, so it’s great to know that reflected in your experience.

Thank you for choosing Aptive, we look forward to continuing to make pest control easy and worry-free for you.

-Jasmine

Aptive Pest Control - Richmond からの回答

2026年2月2日

Hi Geena,

Thank you for sharing this and for bringing it to our attention. I can understand how unexpected monthly charges would be frustrating, especially if your understanding was that the service was set up for a year. That’s not the experience Aptive wants for our customers.

We’d really like the opportunity to review your account, clarify the billing and service terms, and talk through what options are available moving forward. Our goal is always to make sure expectations are clear and that you feel confident in the service you’re receiving.

If you’re open to it, please reach out to us at socialmedia@goaptive.com so we can take a closer look and help get this sorted out with you. We truly appreciate you being part of the Aptive neighborhood and giving us the chance to address your concerns.

-Jasmine

Aptive Pest Control - Richmond からの回答

2026年1月26日

Hi there,

Thank you for sharing your feedback! We’re glad to hear that the scheduling issue has been resolved and that our service professionals have consistently provided courteous and professional service. At Aptive, we take pride in delivering reliable, thorough pest protection while ensuring every customer feels respected and well cared for.

We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home. Your kind words mean a lot to our team!

-Jasmine

Aptive Pest Control - Richmond からの回答

2026年1月15日

Hi Patricia,

Thank you for sharing your experience! We’re thrilled to hear that you received excellent service. At Aptive, our goal is always to provide thorough, reliable, and caring pest control, and it’s great to know our team delivered on that for you.

We truly appreciate you choosing Aptive and being part of our community. Your feedback motivates us to keep providing the best service possible.

-Jasmine