Aptive Pest Control - Richmond レビュー 49

Aptive Pest Control - Richmond からの回答

2026年1月15日

Hi Patricia,

Thank you for sharing your experience! We’re thrilled to hear that you received excellent service. At Aptive, our goal is always to provide thorough, reliable, and caring pest control, and it’s great to know our team delivered on that for you.

We truly appreciate you choosing Aptive and being part of our community. Your feedback motivates us to keep providing the best service possible.

-Jasmine

Aptive Pest Control - Richmond からの回答

2025年12月24日

Hi Latoya,

Thank you for sharing this. We’re happy to hear that Derrick Jr. provided friendly, efficient, and professional service, he takes a lot of pride in his work and feedback like this means a great deal to him and to all of us at Aptive.

We truly appreciate you choosing Aptive and being part of the Aptive neighborhood. We’ll be sure to pass along your kind words to Derrick Jr. and the rest of the team.

-Jasmine

Aptive Pest Control - Richmond からの回答

2025年12月22日

Hi there,

Thank you for sharing your feedback and letting us know about your situation. I’m so sorry to hear about your dog’s diagnosis, that must be incredibly difficult, and our thoughts are with you during this time.

We completely understand your concerns about treatments around your home, and we want you to feel confident that our services are safe when used as directed. Your caution is completely understandable, and we appreciate you sharing this with us.

If you’d like, we’d be happy to discuss safe options for ongoing pest control and address any questions you may have. Please feel free to reach out to us directly at socialmedia@goaptive.com so we can ensure your home is treated in the safest and most effective way possible.

-Jasmine

Aptive Pest Control - Richmond からの回答

2025年12月19日

Hi Susan,

Thank you for sharing your feedback. We’re glad to hear that your Aptive service professional was cordial and took the time to ask about any problem areas in your home. Paying attention to the details and making sure your concerns are addressed is exactly what we strive for.

We truly appreciate you trusting Aptive to protect your home, and we’ll be sure to share your kind words with the service professional. It means a lot to our team to know our efforts are making a positive impact.

-Jasmine

Aptive Pest Control - Richmond からの回答

2025年12月19日

Hi Dave,

Thank you for sharing your feedback. We’re glad to hear that your Aptive service professional is doing a great job and taking the time to explain everything clearly. Providing clear communication and ensuring our customers understand the service is exactly what we strive for.

We truly appreciate you trusting Aptive to protect your home, and we’ll be sure to pass your kind words along to the service professional. It means a lot to our team to know our efforts are making a positive impact.

-Jasmine

Aptive Pest Control - Richmond からの回答

2025年12月11日

Hi Carlos,

Thank you for sharing your experience. I can understand how upsetting it is to feel like the information you were given kept shifting, and that’s not the kind of experience we ever want for anyone in the Aptive community. Clear communication matters, and I appreciate you calling this out.

I’d really like the chance to review what happened and make sure we get you accurate, consistent answers moving forward. If something wasn’t handled the right way, we’ll work to make it right.

We value every customer who chooses Aptive, and your feedback helps us improve. Whenever you’re ready, please reach out to us at socialmedia@goaptive.com so we can take a closer look and get things straightened out for you.

-Jasmine

Aptive Pest Control - Richmond からの回答

2025年11月24日

Hi Phil,

Thank you for taking the time to share your feedback! We’re glad to hear that you found our team to be professional. At Aptive, we take pride in delivering effective pest control with a focus on providing a reliable and positive experience for our customers.

We truly appreciate your trust in us and look forward to continuing to serve your home.

-Jasmine

Aptive Pest Control - Richmond からの回答

2025年11月17日

Hi Pearson,

Thank you for sharing your feedback! We’re glad to hear that you had a great experience and found our team professional. At Aptive, we take pride in delivering reliable, thorough, and attentive pest control, and it’s wonderful to know that your visit reflected these values.

We truly appreciate you being part of the Aptive neighborhood and for trusting us with your pest control needs. Feedback like yours motivates our team to continue providing the high standard of service our neighbors deserve.

-Jasmine

Aptive Pest Control - Richmond からの回答

2025年11月3日

Hi Gwen,

Thank you for sharing your experience and for being part of the Aptive neighborhood. We’re thrilled to hear that Devon provided courteous and thorough service, and that he was able to take care of the cobwebs for you. Our team takes pride in delivering attentive, effective, and professional care, and it’s wonderful to know that reflected in your visit.

We’ll be sure to pass along your kind words to Devon. Your feedback inspires our team to continue providing reliable, personalized service, and we truly appreciate your trust in Aptive.

-Jasmine

Aptive Pest Control - Richmond からの回答

2025年10月27日

Hi Linda,

Thank you for sharing your feedback. We’re glad to hear that our team demonstrated professionalism, politeness, and pride in their work. At Aptive, we take pride in delivering reliable, thorough, and customer-focused service for every home.

We truly appreciate you being part of the Aptive community and look forward to continuing to provide a positive experience.

-Jasmine

Aptive Pest Control - Richmond からの回答

2025年10月23日

Hi Greg,

Thank you for sharing your experience! We’re delighted to hear that our service professional was knowledgeable, communicated clearly, and ensured you received all the services you needed. At Aptive, we take pride in delivering effective pest control while providing guidance and support our customers can trust. We truly appreciate you being part of the Aptive neighborhood and for allowing us to care for your home.

-Jasmine

Aptive Pest Control - Richmond からの回答

2025年10月17日

Hi Jess,

Thank you so much for sharing your experience! We’re thrilled to hear that our team provides timely, attentive, and flexible service that fits your schedule. It’s wonderful to know that our efforts help keep your home and yard comfortable and protected.

We truly appreciate you being a part of the Aptive neighborhood and look forward to continuing to protect your home with the same level of care and attention.

-Jasmine

Aptive Pest Control - Richmond からの回答

2025年10月16日

Hi Billy,

Thank you for highlighting the communication you received before and after your treatment! At Aptive, we believe keeping our customers informed every step of the way is just as important as providing effective pest solutions. We’re glad to know our team kept you updated and felt supported throughout the process. We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home.

-Jasmine

Aptive Pest Control - Richmond からの回答

2025年9月22日

Hi Jane,

Thank you for sharing your feedback. We’re thrilled to hear you had an excellent experience with our service. At Aptive, we take pride in providing professional, reliable care that keeps our customers’ homes comfortable and protected.

We appreciate you being part of the Aptive neighborhood and for trusting us with your home.

-Jasmine

Aptive Pest Control - Richmond からの回答

2025年9月18日

Hi Charles,

Thank you for sharing your feedback. We’re sorry to hear that you experienced difficulties trying to reschedule your appointment online. At Aptive, we strive to make scheduling as easy and convenient as possible, and your feedback helps us identify areas for improvement. Please reach out to us at socialmedia@goaptive.com so we can assist with rescheduling and ensure your experience is seamless moving forward.

-Jasmine

Aptive Pest Control - Richmond からの回答

2025年9月18日

Hi James,

Thank you for sharing your feedback. We’re glad to hear that our service professional took the time to thoroughly cover all areas and did a great job. At Aptive, we strive to provide detailed, effective, and attentive service, and it’s wonderful to know that your experience reflected that.

-Jasmine

Aptive Pest Control - Richmond からの回答

2025年8月27日

Hi Carol,

Thank you for sharing your feedback! We’re glad to hear that our service professional has been attentive to your needs and communicates well, even when scheduling challenges arise. It’s wonderful to know that the treatments have been effective in keeping pests away. At Aptive, we take pride in providing thorough, reliable service and making sure our customers feel cared for and supported. We truly appreciate having you in the Aptive neighborhood and look forward to continuing to protect your home.

-Jasmine

Aptive Pest Control - Richmond からの回答

2025年8月18日

Hi Carol,

Thank you for bringing this to our attention. I’m very sorry for the lack of communication and for the inconvenience of having the bottle left at your home. At Aptive, we aim to provide timely and professional service, and it’s clear we fell short in this instance.

I’d like to get this resolved for you as quickly as possible. Please reach out to us at socialmedia@goaptive.com with your service address so we can arrange for the bottle to be picked up and ensure this does not happen again in the future.

-Jasmine

Aptive Pest Control - Richmond からの回答

2025年7月14日

Hi Kevin,

Thank you for letting us know. We’re sorry to hear ants are still a problem—that’s not the experience we want for our Aptive customers. Please reach out to us at socialmedia@goaptive.com with your service address so we can review your treatments and work toward a solution. We appreciate your feedback and the chance to make this right.

-Jasmine

Aptive Pest Control - Richmond からの回答

2025年7月14日

Hi Wendy,

Thank you for sharing your experience and for being part of the Aptive community. We’re sorry to hear the spider web removal during your recent service didn’t fully meet your expectations. We agree — you shouldn’t have to point out areas that need attention, and we want to make this right. Please email us at socialmedia@goaptive.com with your service address so we can review your account and ensure a thorough follow-up to properly address all those webs. We appreciate your patience and the opportunity to improve your experience with Aptive.

-Jasmine