Aptive Pest Control - Saint Louis レビュー 140

Aptive Pest Control - Saint Louis からの回答

6時間前

Hi Charles,

Thank you for sharing this! We’re glad to hear your Aptive service professional was polite, efficient, and took the time to keep you informed about the work performed. Clear communication and quality service are exactly what we aim to deliver on every visit.

At Aptive, we believe peace of mind comes from knowing your home is in good hands and everything has been properly handled from start to finish. We truly appreciate you choosing Aptive and trusting us with your home care needs!

-Jasmine, Aptive Care Team

Aptive Pest Control - Saint Louis からの回答

2日前

Hi Sandra,

Thank you for sharing your honest feedback. We’re very glad to hear that our service professionals have delivered A+ service and taken great care of your home, but it’s disappointing to hear that your experience with customer service did not meet the same standard. At Aptive, we want every part of your experience to feel professional, responsive, and well handled, and it’s clear we missed the mark there. We truly appreciate you bringing this to our attention and for continuing to trust our team with your pest control needs.

-Jasmine, Aptive Care Team

Aptive Pest Control - Saint Louis からの回答

2日前

Hi Robin,

Thank you for sharing such thoughtful feedback and for choosing Aptive! We’re really glad to hear the appointment reminders, arrival calls, and pre-service communication have made the process smooth and clear for you. It’s also great to know the photos and updates provide a helpful record of the work completed, and that your service professional was polite throughout the visit.

At Aptive, we aim to keep everything handled from start to finish so you always feel informed, comfortable, and confident in the service you’re receiving. We truly appreciate your trust and are grateful to have you with us!

-Jasmine, Aptive Care Team

Aptive Pest Control - Saint Louis からの回答

7日前

Thank you so much for taking the time to share your wonderful experience with us, Kelsey! We're really happy that Rodrick provided you with such exceptional service. We strive to ensure that every aspect of our service is handled with the utmost professionalism and care, and it’s gratifying to know that Rodrick exemplified this during his visit.

Your feedback highlights the core values we hold dear. Communication, thoroughness, and respect. We are delighted that his attention to detail and dedication made the process seamless for you. Your recommendation means the world to us and reinforces our commitment to delivering top-notch service.

Should you need any further assistance, rest assured, we've got this handled. Thank you once again for choosing Aptive!

-Alexis, Aptive Care Team

Aptive Pest Control - Saint Louis からの回答

2026年5月6日

Hi Bryan,

We really appreciate you taking the time to share this. At Aptive, we know how important it is to feel confident that every key area is being addressed, so it’s great to hear your service professional was thorough in treating multiple spots and took care of the mouse traps as well. That level of attention to detail is exactly what we strive for.

Thanks for choosing Aptive, we’ve got this handled and we’re glad to be taking care of your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - Saint Louis からの回答

2026年5月6日

Hi there,

Thank you for taking the time to share this. We’re really glad to hear you’ve consistently had great service from Aptive and that our service professionals have been courteous during each visit. That kind of ongoing trust means a lot to us, and it’s exactly what we strive to deliver every time we’re at your home. It also reflects what we mean when we say we’ve got this handled, making sure you can count on respectful, reliable service visit after visit.

-Jasmine, Aptive Care Team

Aptive Pest Control - Saint Louis からの回答

2026年5月1日

Hi Tom,

It’s great to hear that the timely notice, attention to your special requests, and overall service helped leave you with a positive experience. We also appreciate your honesty, and we hear you on the frustrations you’ve had in the past.

At Aptive, our goal is to make sure things are handled in a way that feels clear, respectful, and consistent, especially when it comes to the details that matter most to you. Thank you for choosing Aptive and giving us the opportunity to improve your experience, we truly appreciate you being part of our community.

-Jasmine, Aptive Care Team

Aptive Pest Control - Saint Louis からの回答

2026年4月29日

It's wonderful to hear that you've been happy with the service and that everything was completed promptly, Willebrodus. It’s great to know the work met your expectations. We appreciate you taking a moment to share your feedback, and we’re grateful you've chosen Aptive to handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Saint Louis からの回答

2026年4月27日

Hi Hope,

Thank you for taking the time to share this, and for being a long-time 5-star supporter of Aptive, we really appreciate it. I’m glad to hear our team has consistently done a good job, but I’m sorry this recent visit felt different, especially with multiple reps and not getting clear feedback on your carpenter bee concerns.

That’s not the experience we aim for. At Aptive, we want every visit to be handled with clarity and consistency so you feel fully informed and taken care of.

We appreciate you choosing Aptive, and we’ve got this handled as we work to make sure your concerns are properly addressed moving forward.

-Jasmine

Aptive Pest Control - Saint Louis からの回答

2026年4月23日

Hi Mary,

We really appreciate you taking the time to share this, it’s great to hear your experience has been consistently positive. It sounds like your service professionals are doing exactly what we aim for at Aptive, showing up on time, being courteous, and making sure your concerns are taken care of when they come up. That kind of reliability and communication is what we’re all about. Thanks for trusting Aptive to keep things protected for you, we’ve got it handled, and we’re always here if you need anything.

-Jasmine

Aptive Pest Control - Saint Louis からの回答

2026年4月16日

We really appreciate you taking a moment to share this with us, Joseph. If you're open to it, we’d like the opportunity to take a closer look at your service history and what’s been happening. Please contact socialmedia@goaptive.com with your service address so we can review this directly and help handle these concerns. We're here to help in any way we can!

-Alexis

Aptive Pest Control - Saint Louis からの回答

2026年4月16日

Hi John,

Thank you for sharing this feedback. I’m really glad to hear you’ve been happy with the service and results, but I’m sorry for the frustration caused by the scheduling mistakes and especially the issue with the wrong home being treated.

At Aptive, we want every part of the experience to be accurate and properly handled, so what you’ve described is taken seriously. We appreciate you bringing it to our attention so we can continue improving.

-Jasmine

Aptive Pest Control - Saint Louis からの回答

2026年4月16日

Hi Jill,

We really appreciate you taking the time to share such a thoughtful review and for being with Aptive over the years. It’s great to hear that the combination of your regular service and the added spring deer tick treatments has been effective in keeping your property protected.

We’re especially glad you’ve experienced consistency, professionalism, and value throughout your time with us. That long-term trust is something we don’t take lightly at Aptive, and it’s exactly why we work hard to make sure every detail is handled so you can feel confident knowing we’ve got this handled season after season.

-Jasmine

Aptive Pest Control - Saint Louis からの回答

2026年4月15日

Hi Debbie,

Thank you for the great feedback. We’re glad to hear the treatment has helped keep the bugs and critters away and that our team has been friendly and knowledgeable throughout your service. That’s exactly the experience we strive to deliver at Aptive.

We truly appreciate you trusting us with your home, and we’re happy to know everything has been well handled for you. If you ever need anything in the future, we’re always here and ready to help keep things handled moving forward.

-Jasmine

Aptive Pest Control - Saint Louis からの回答

2026年4月13日

Hi Christina,

Thank you for taking the time to share this wonderful feedback and for being part of the Aptive family. We’re so glad Tasheena was able to take the time to answer your questions and walk you through everything clearly. Providing thorough communication and follow-through is exactly how we aim to make sure our customers feel confident their pest concerns are truly handled.

It’s great to hear that Tasheena’s care and attention made such a positive difference in your experience. We’ll be sure to share your kind words with her. Thank you again for giving Aptive the opportunity to keep things handled at your home.

-Jasmine

Aptive Pest Control - Saint Louis からの回答

2026年4月14日

Hi Mary Jane,

Thank you for taking the time to share your feedback. We’re glad to hear the exterior rodent station was serviced and filled as expected.

At Aptive, we aim to stay on top of details like this so your home stays protected and you don’t have to worry about it. It’s good to know things felt handled, and we appreciate you trusting us with your pest control needs.

-Jasmine

Aptive Pest Control - Saint Louis からの回答

2026年4月9日

Thank you for taking the time to share this feedback with us, Mike and Yolanda! We’re glad to hear Marvin was thorough and took the initiative to service the areas needed without having to be asked. It's always a pleasure to treat your home, and we're grateful to have you as a part of Aptive!

-Alexis

Aptive Pest Control - Saint Louis からの回答

2026年4月6日

Thank you for taking the time to share this experience with us, Kathleen. We’re very sorry for the frustration caused by the missed appointments, the inconvenience of waiting, and the confusion surrounding the expected adjustment.

We’d like the opportunity to review your account and the details of what was communicated regarding compensation and billing. When you have a moment, please reach out to us at socialmedia@goaptive.com with your service address so we can handle this for you. We hope to hear from you soon!

-Alexis

Aptive Pest Control - Saint Louis からの回答

2026年4月1日

Hi there,

Thank you for sharing your experience! We’re glad to hear that our service professionals consistently provide friendly service. At Aptive, we take pride in making sure every visit is handled with professionalism, care, and attention to detail, so our customers can feel confident their home is well protected. We truly appreciate you choosing Aptive and trusting us to get it handled right.

-Jasmine

Aptive Pest Control - Saint Louis からの回答

2026年3月30日

We're so glad to hear this, Angie! It's great to know your treatment reflected the kind, reliable, and informative service we consistently strive for. Your satisfaction means a lot to us, and we're grateful to have you as a part of Aptive!

-Alexis