Aptive Pest Control - Saint Louis レビュー 

Aptive Pest Control - Saint Louis からの回答

2025年6月24日

Hi Karen,

Thank you for sharing your experience! We’re so glad to hear that your service professional was professional and took the time to fully address your concerns. At Aptive, we believe every visit should leave you feeling confident and cared for, and it's great to know we delivered on that promise.

We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same care and attention.

-Jasmine

Aptive Pest Control - Saint Louis からの回答

2025年6月24日

Hi Laura,

Thank you for sharing your experience! We’re glad to hear that Mike communicated clearly and took the time to listen to your concerns. Sharing pictures is a great way to help us understand and address issues thoroughly, and it’s wonderful to know that collaboration made a difference.

We truly appreciate you being part of the Aptive family and look forward to continuing to provide attentive, personalized service for your home.

-Jasmine

Aptive Pest Control - Saint Louis からの回答

2025年6月4日

Hi Evelyn,

Thank you so much for the kind words and for being part of the Aptive family! It means a lot to hear that our service professionals continue to show up with the care, professionalism, and attention to detail you deserve. We're especially glad to know that any concerns are met with extra focus -- that's exactly the kind of service we strive to provide. We're grateful to be your pest control partner and look forward to continuing to keep your home protected and comfortable!

-Jasmine

Aptive Pest Control - Saint Louis からの回答

2025年5月29日

Hi Jean,

Thank you for your honest feedback—we really appreciate you taking the time to share both the positives and the frustrations. We're glad to hear our service professionals made a great impression, but we completely understand how the scheduling experience left you feeling overlooked. That’s not the kind of service we want anyone to walk away with.

You should always have plenty of notice and flexibility with your appointments, especially once your contract has ended. We're sorry this wasn’t the case and would love the opportunity to look into your account and clear things up. If you’re open to it, please reach out to us at socialmedia@goaptive.com so we can make sure everything moving forward is aligned with your preferences. You’re a valued part of the Aptive family, and we’re here to make sure your experience reflects that.

-Jasmine

Aptive Pest Control - Saint Louis からの回答

2025年5月27日

Hi Paige,

Thank you for your thoughtful feedback! We’re glad to hear that our team was knowledgeable and considerate in addressing your pest concerns. At Aptive, we truly believe understanding your unique situation is key to providing effective and caring service.

We appreciate having you as part of the Aptive family and look forward to continuing to support you. If you ever have any questions or need assistance, don’t hesitate to reach out — we’re here for you.

-Jasmine

Aptive Pest Control - Saint Louis からの回答

2025年5月27日

Hi Christy,

Thank you so much for your thoughtful review! We’re thrilled to hear that our team at Aptive has been able to keep your home comfortable for two years while using environmentally friendly products—that’s exactly the balance we strive for. Knowing we’ve helped create a comfortable, safe space for you means the world to us. We truly appreciate your recommendation and look forward to continuing to support you and your home!

-Jasmine

Aptive Pest Control - Saint Louis からの回答

2025年5月22日

Hi Barbra,

Thanks for the great feedback! We're so glad to hear the information we provided around our procedures and billing was helpful. At Aptive, we know that feeling informed is just as important as the service itself, and we're always here to make things as clear and straightforward as possible.

We appreciate you being part of the Aptive family and are always just a message away if you ever have more questions!

-Jasmine

Aptive Pest Control - Saint Louis からの回答

2025年5月20日

Hi Laura,

Thanks for sharing your experience with us. We’re glad things were going well initially, but we completely understand how frustrating it must be to have to call us back multiple times recently. That’s definitely not the level of service we aim to provide. We’re committed to making this right and ensuring your home gets the protection it needs. If you’re open to it, we’d love to connect directly to address what’s going on and get things back on track for you. Please reach out to us at socialmedia@goaptive.com. Thanks for being part of the Aptive family—we truly appreciate your patience.

-Jasmine

Aptive Pest Control - Saint Louis からの回答

2025年5月20日

Hi Rob,

Thank you for bringing this to our attention. Safety on and off the road is something we take seriously at Aptive, and your experience is definitely not in line with the standards we hold for our team. We sincerely regret that this left such a negative impression.

We’ve already shared this feedback with the appropriate team to ensure the matter is addressed swiftly — from the vehicle’s registration status to the driving behavior you witnessed. That’s not the kind of representation we strive for, and we truly appreciate you taking the time to make us aware of it.

If you’d be willing to share any additional details (like the time or vehicle number), feel free to reach out directly at socialmedia@goaptive.com — it would really help us follow up thoroughly.

-Jasmine

Aptive Pest Control - Saint Louis からの回答

2025年5月7日

Hi Jada,

Thank you so much for sharing this! It’s amazing to hear that DaQuan has continued the standard you’ve come to expect since 2020—his dedication to communication and quality truly reflects what we value at Aptive. We’re lucky to have him on the team, and even luckier to have you as a part of the Aptive family!

-Jasmine

Aptive Pest Control - Saint Louis からの回答

2025年5月6日

Hi Jack,

Thank you for sharing your feedback. We sincerely appreciate you bringing this to our attention and apologize for any confusion regarding the frequency of applications. At Aptive, we always aim to provide services that align with your specific needs, and we strive for transparency in our communication. We’d love the opportunity to review your account and make sure we’re following the correct schedule moving forward. Please feel free to reach out to us at socialmedia@goaptive.com so we can address any concerns and ensure you’re completely satisfied with our service. Thank you again for your feedback and for choosing Aptive—we’re here to help!

-Jasmine

-Jasmine

Aptive Pest Control - Saint Louis からの回答

2025年5月1日

Hi Dan,

We sincerely apologize for the inconvenience you've experienced. It's frustrating when our service doesn't meet expectations, and we understand how important it is to receive timely and reliable service. Please know that we take your feedback seriously, and we'd love the opportunity to make things right. Could you please reach out to us directly at socialmedia@goaptive.com so we can look into this matter and ensure we reschedule your service promptly? Thank you for your patience and understanding. We are committed to providing the best experience possible moving forward.

-Jasmine

Aptive Pest Control - Saint Louis からの回答

2025年5月1日

Hi Shalom,

Thank you for sharing your feedback, and I truly understand your frustration. It's clear we let you down, and we sincerely apologize for the confusion and miscommunication surrounding your services. We take your concerns seriously, especially regarding the termite bait and the pest control issues you mentioned. This is certainly not the experience we strive to provide, and we regret that we did not meet your expectations.

I’m glad to hear that we’ve taken care of the contract, but I understand there’s still an unresolved issue with the refund. I would like to personally ensure that this is addressed. Could you please reach out to us directly at socialmedia@goaptive.com, or let me know the best way to contact you so we can resolve this matter to your satisfaction?

We value your feedback and are committed to making things right. Thank you for your patience, and I apologize again for the inconvenience.

-Jasmine

Aptive Pest Control - Saint Louis からの回答

2025年4月30日

Hi Carl,

Thank you for sharing your experience with us! We’re so glad to hear that our team was punctual, efficient, and able to complete the service in a timely manner. At Aptive, we strive to make sure our customers receive top-notch service with minimal disruption. We truly appreciate your feedback and look forward to continuing to serve you!

-Jasmine

Aptive Pest Control - Saint Louis からの回答

2025年4月28日

Hi Bob,

Thanks so much for sharing your feedback! We're happy to hear everything went smoothly, even while you were away. At Aptive, we work hard to make every service seamless and stress-free, and we're grateful to have you as part of the Aptive family.

If you ever have any questions or need anything, we're always here to help!

-Jasmine

Aptive Pest Control - Saint Louis からの回答

2025年4月16日

Hi Jenny,

Thank you so much for the kind words! We're thrilled to hear that you've found Aptive's service to be informative, punctual, and efficient. Clear and consistent communication is something we really value, so it's great to know that's been your experience. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home with care!

-Jasmine

Aptive Pest Control - Saint Louis からの回答

2025年4月16日

Hi Mark,

According to your account, your next service is scheduled for May 2nd. The email you received was intended as an invitation to share feedback on your overall experience with Aptive. We apologize for any confusion it may have caused and understand how it might have seemed like a service was scheduled. If you'd like to share your thoughts on your service as a whole, we’d truly appreciate it—your feedback helps us continue providing the world-class care you deserve.

-Jasmine

Aptive Pest Control - Saint Louis からの回答

2025年4月15日

Hi Lisa,

Thank you so much for the thoughtful review! We're thrilled to hear that your home's entryways are staying comfortable -- that's exactly the kind of peace of mind we aim to deliver. It's great knowing our treatments have made such a difference, especially in the Midwest where bugs love to sneak in. We're grateful to have you as part of the Aptive family and are always here to help keep things protected and comfortable year-round!

-Jasmine

Aptive Pest Control - Saint Louis からの回答

2025年4月10日

Hi Debra,

Thank you so much for your kind words! We're thrilled to hear that our service professional's communication and the service itself have met your expectations. At Aptive, we're committed to providing excellent service and clear communication every step of the way. We truly appreciate having you as part of the Aptive neighborhood!

-Jasmine

Aptive Pest Control - Saint Louis からの回答

2025年4月3日

Hi Mark,

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our service professional was able to listen to your concerns and take the time to address your trouble spots thoroughly. At Aptive, we aim to provide not only efficient service but also clear communication every step of the way, and it is great to hear that our team delivered on that for you.

We truly appreciate your feedback and look forward to continuing to support your pest control needs. If there is anything else we can for you, do not hesitate to reach out!