Aptive Pest Control - San Diego レビュー 

Aptive Pest Control - San Diego からの回答

2025年8月27日

Hi Desiree,

Thank you for sharing your feedback. We’re glad to hear that our service professionals are providing knowledgeable and effective service, and we truly appreciate your recognition of their efforts. I’m very sorry that the scheduling process has not met your expectations. At Aptive, we take all feedback seriously and will review ways to improve our scheduling process to better support our customers.

We value having you in the Aptive neighborhood and would love the opportunity to ensure that both your service and scheduling experience meet the high standards you expect. Please reach out to us at socialmedia@goaptive.com so we can assist and make this right.

-Jasmine

Aptive Pest Control - San Diego からの回答

2025年8月26日

Hi Phyllis,

Thank you for sharing your experience! We’re glad to hear that our team communicated clearly, arrived on time, and worked efficiently. At Aptive, we take pride in providing thorough pest protection while keeping our customers informed every step of the way. Your feedback is appreciated, and we look forward to continuing to keep your home safe and comfortable.

-Jasmine

Aptive Pest Control - San Diego からの回答

2025年8月25日

Hi Nazy,

Thank you for sharing such detailed feedback about your experience with Aptive. I’m truly sorry we didn’t deliver the knowledgeable and consistent service you expected, especially when dealing with an ant infestation that requires a thorough, targeted approach. You should never have to deal with miscommunication, incomplete treatments, or multiple visits that only make the problem worse.

I would love the opportunity to personally review your account and make sure these issues are addressed right away. Our service professionals are trained to use a combination of treatments, including baiting and colony identification, rather than relying solely on exterior sprays. It’s clear from your experience that we missed the mark, and I want to ensure the next visit is handled correctly.

Please reach out to me directly at socialmedia@goaptive.com so I can confirm the details of your service, add the correct notes to your account, and coordinate with the right team to provide a comprehensive treatment plan. At Aptive, our goal is to protect your home and provide peace of mind, and I appreciate you holding us accountable to that standard. We’re committed to making this right.

-Jasmine

Aptive Pest Control - San Diego からの回答

2025年8月25日

Hi there,

Thank you for taking the time to share your experience! We’re thrilled to hear that our team was able to respond quickly and adjust their approach to effectively tackle your ant invasion. At Aptive, we strive to provide thorough, persistent, and effective pest control while keeping our customers informed and supported every step of the way.

We truly appreciate your trust and loyalty, and we look forward to continuing to protect your home.

-Jasmine

Aptive Pest Control - San Diego からの回答

2025年8月21日

Hi Ed,

Thank you for taking the time to share your experience. We’re thrilled to hear that most of our service professionals have provided thorough and attentive care, and we’re especially glad that Amaro has made such a positive impression. We agree, he is a standout member of our team, and we’re proud of his dedication to making sure every area of your home is properly treated.

We also appreciate your understanding regarding the situation with the other service professional. At Aptive, we take feedback seriously and are committed to addressing any issues promptly to ensure the high standard of service our customers expect.

Thank you for being part of the Aptive neighborhood and for trusting us to care for your home. Your feedback helps us continue improving and providing the best service possible.

-Jasmine

Aptive Pest Control - San Diego からの回答

2025年8月20日

Hi Gary,

Thank you for letting us know about this experience. We’re sorry you haven’t received the callback you were promised. That’s not the level of follow-through we aim to provide at Aptive. Your time is valuable, and it’s important to us that any billing concerns are addressed promptly.

Please reach out to us at socialmedia@goaptive.com with your service address so we can review the details and make sure this gets resolved quickly. We truly appreciate you being a part of the Aptive neighborhood and giving us the opportunity to make this right.

-Jasmine

Aptive Pest Control - San Diego からの回答

2025年8月18日

Hi Denise,

Thank you for bringing this to our attention. At Aptive, the safety of your family and pets is our top priority, and I’m deeply concerned to hear about this incident. Your service professional should have ensured the rodent bait box was securely locked, and I’m grateful you were able to intervene before anything harmful happened.

I’d like to review your account immediately and make sure this is addressed with the service professional who visited your property. We’ll also confirm that all bait boxes are secured properly moving forward. Please reach out to us at socialmedia@goaptive.com with your service address so we can follow up directly and ensure this is resolved to your satisfaction.

-Jasmine

Aptive Pest Control - San Diego からの回答

2025年8月12日

Hi Christine,

Thank you for sharing such wonderful feedback! We’re thrilled to hear that Tasha was able to accurately identify the pest issue and provide effective solutions. Her professionalism and dedication are exactly what we strive for at Aptive. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to support you.

-Jasmine

Aptive Pest Control - San Diego からの回答

2025年8月7日

Hi Gregory,

We're so sorry to hear about your recent experience. It’s incredibly frustrating to wait without any communication or follow-through, and that’s not the level of service we promise at Aptive. You deserve reliability and transparency, and we clearly missed the mark here.

We’d really appreciate the opportunity to make this right. If you're open to it, please reach out to us at socialmedia@goaptive.com with your service address so we can look into what happened and work toward a resolution that respects your time and expectations.

Thank you for bringing this to our attention—your feedback helps us improve, and we’re committed to doing better.

-Jasmine

Aptive Pest Control - San Diego からの回答

2025年8月4日

Hi Gloria,

Thank you so much for your thoughtful feedback! We’re thrilled to hear that your service professional has been punctual, respectful, and attentive to your garden concerns. At Aptive Environmental, we believe great pest control goes beyond just the treatment—it’s about building trust, listening to your needs, and treating your property with care.

We’re grateful to have you as part of the Aptive family and look forward to continuing to deliver the professional, personalized service you deserve. Thanks again for sharing your experience!

-Jasmine

Aptive Pest Control - San Diego からの回答

2025年8月4日

Hi there,

Thank you so much for your kind words and for being with us for over a year—we truly appreciate your continued trust in Aptive Environmental! We're thrilled to hear that our team has consistently done a great job and that you've been happy with the service overall.

We also understand your concern about the two-year agreement. Our goal with this model is to provide long-term protection and proactive care that adapts with each season, but we know it’s not always ideal for everyone. Your feedback is valuable and helps us continue refining our service offerings to better meet our customers’ needs.

We’re grateful to have you as part of the Aptive family and look forward to continuing to protect your home with the same high standard you’ve come to expect!

-Jasmine

Aptive Pest Control - San Diego からの回答

2025年8月4日

Hi there,

Thank you so much for sharing your experience! We’re thrilled to hear that Rudy’s patient and thorough approach made your first interior treatment with Aptive a comfortable and successful one. Our service professionals strive to listen carefully and provide clear answers so you can feel confident in the care your home receives.

We’re grateful to have you as part of the Aptive family and look forward to continuing to deliver that same level of attentive, personalized service with every visit. Thanks again for trusting us!

-Jasmine

Aptive Pest Control - San Diego からの回答

2025年8月1日

Hi Marie,

Thank you so much for your kind words! We’re thrilled to hear that our team’s communication and professionalism have stood out to you, and that Michael has consistently delivered great service. We’re proud to have him on the Aptive team, providing the personalized care our customers deserve.

We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same dedication.

-Jasmine

Aptive Pest Control - San Diego からの回答

2025年7月31日

Hi Joe,

Thank you for sharing that! We're so glad to hear that your service professional takes the time to understand your specific needs. At Aptive Environmental, personalized care is a core part of how we deliver effective, long-lasting results—and it’s great to know that’s been your experience.

We appreciate you being part of the Aptive family and look forward to continuing to protect your home!

-Jasmine

Aptive Pest Control - San Diego からの回答

2025年7月30日

Hi Judith,

Thank you for sharing your experience! We’re happy to hear that your service professional was both courteous and efficient—that’s exactly the level of service we aim to provide at Aptive. We appreciate you being part of the Aptive family and look forward to continuing to serve you!

-Jasmine

Aptive Pest Control - San Diego からの回答

2025年7月31日

Hi Greg,

Thank you so much for sharing your experience! We’re thrilled to hear that Michael and the rest of our team are asking the right questions to provide targeted treatments without overdoing it. Protecting your home while being mindful of your box turtle shows the kind of care and attention to detail we strive for at Aptive Environmental.

We truly appreciate you being part of the Aptive family and look forward to continuing to provide pest control that respects both your home and the little ones roaming your backyard!

-Jasmine

Aptive Pest Control - San Diego からの回答

2025年7月29日

Hi Vangie,

Thank you for your feedback—we really appreciate you taking the time to share your thoughts. At Aptive, we’re always looking for ways to improve both our customer service and the reliability of the solutions we provide.

If there’s anything specific you'd like us to address or if there’s an area where you feel we could do better, we’d love to hear from you. Please feel free to reach out to us directly at socialmedia@goaptive.com with your service address so we can look into it and make sure your experience meets the standards you expect and deserve.

Thank you again for being part of the Aptive family!

-Jasmine

Aptive Pest Control - San Diego からの回答

2025年7月29日

Hi Yamile,

Thank you for your kind words! We’re glad to hear you’ve experienced timely and attentive customer service—that’s a top priority for us at Aptive. We appreciate you being part of the Aptive family and look forward to continuing to provide you with exceptional care.

-Jasmine

Aptive Pest Control - San Diego からの回答

2025年7月28日

Hi Ko,

Thank you for bringing this to our attention. We're truly sorry you were charged for an incomplete service—especially more than once. That’s not the experience we want to provide at Aptive Environmental, and we understand your frustration.

Please reach out to us at socialmedia@goaptive.com so we can review your account and make things right. We appreciate your feedback and the opportunity to improve your experience as part of the Aptive neighborhood.

-Jasmine

Aptive Pest Control - San Diego からの回答

2025年7月31日

Hi Jon,

Thank you for taking the time to share your experience! We’re delighted to hear that our communication meets your expectations and that our team takes the extra care to focus on your specific trouble areas. At Aptive Environmental, we believe personalized service and attention to detail make all the difference in protecting your home.

We truly appreciate you being part of the Aptive family and look forward to continuing to provide thoughtful, thorough service you can count on.

-Jasmine