Aptive Pest Control - San Jose レビュー 

Aptive Pest Control - San Jose からの回答

2025年8月18日

Hi Brent,

Thank you for sharing your experience! We’re thrilled to hear that our scheduling, service professionals, and follow-up have met your expectations. At Aptive, we take pride in providing reliable, thorough service and it’s wonderful to know our efforts have earned your trust, especially after past challenges with other companies.

We truly appreciate you choosing Aptive to protect your home, and we’re always here if you need any assistance or have questions about your pest control services.

-Jasmine

Aptive Pest Control - San Jose からの回答

2025年8月14日

Hi Cher,

Thank you for sharing your experience with Aptive! We’re thrilled to hear our team has been punctual, friendly, and thorough while documenting their work. Providing reliable service with attention to detail is exactly what we strive for. We truly appreciate you being part of the Aptive neighborhood!

-Jasmine

Aptive Pest Control - San Jose からの回答

2025年8月4日

Hi there,

Thank you for sharing your experience! We’re so glad to hear that our team has been punctual and thorough—that’s exactly the kind of service we aim to provide at Aptive Environmental.

Your trust means a lot to us, and we’re grateful to have you as part of the Aptive family. We look forward to continuing to deliver dependable, high-quality care for your home.

Thanks again for your kind words!

-Jasmine

Aptive Pest Control - San Jose からの回答

2025年8月4日

Hi Scott,

Thank you for your kind words! We’re thrilled to hear that your service was quick and effective—that’s exactly the kind of experience we aim to deliver at Aptive Environmental.

We appreciate you choosing Aptive and look forward to continuing to protect your home with care and efficiency.

Thanks again for trusting us!

-Jasmine

Aptive Pest Control - San Jose からの回答

2025年7月31日

Hi Frank,

Thank you so much for the kind words! We’re thrilled to hear that your service professional took the time to listen, provide helpful insight, and deliver a great experience with professionalism and care. That’s exactly the kind of service we strive for at Aptive Environmental.

We truly appreciate you being a part of the Aptive family and look forward to continuing to protect your home!

-Jasmine

Aptive Pest Control - San Jose からの回答

2025年7月29日

Hi Barbara,

Thank you so much for your incredible review! We're thrilled to hear that our team’s professionalism, punctuality, and clear communication have helped build that level of trust—whether you're home or away. At Aptive, that’s exactly the experience we strive to deliver every visit.

Knowing your home is comfortable and that you feel confident in our care means the world to us. We truly appreciate your recommendation and are grateful to have you as part of the Aptive family!

-Jasmine

Aptive Pest Control - San Jose からの回答

2025年7月28日

Hi Mike,

Thank you for sharing your experience with us. We're truly sorry to hear that the results you've seen over the past few months haven’t met your expectations, especially in the areas where you’ve continued to see recurring spider activity. At Aptive Environmental, our goal is always to provide consistent, reliable service that brings real results—and it’s clear we’ve fallen short in your case.

We understand how frustrating it must be to continue seeing webs reappear so quickly, and even more so when you feel stuck in a service agreement that isn’t delivering the peace of mind you signed up for. That’s never the experience we want any of our customers to have.

We’d really appreciate the opportunity to take another look at your account and see how we can make this right. If you're open to it, please reach out to us at socialmedia@goaptive.com so we can review your service history and discuss possible solutions, including a closer look at the cancellation fee and whether there’s something more we can do to resolve your concerns.

We truly value every member of the Aptive neighborhood, and your feedback is important in helping us improve. Thank you again for bringing this to our attention.

-Jasmine

Aptive Pest Control - San Jose からの回答

2025年7月29日

Hi Mary,

Thanks for sharing your experience! We’re so glad to hear our service professional arrived as promised and addressed the pest issues with care and attention. At Aptive, we believe in clear communication and thorough service, so we're happy the photos and follow-up text added value to your visit.

We truly appreciate having you as part of the Aptive family!

-Jasmine

Aptive Pest Control - San Jose からの回答

2025年7月28日

Hi Jill,

Thank you for sharing your feedback. We’re truly sorry to hear that your pest issue hasn’t been resolved yet—that’s definitely not the experience we want for any of our customers.

At Aptive Environmental, we’re committed to providing effective, lasting solutions. We’d appreciate the opportunity to review your account and work with you to find a treatment plan that fully addresses your concerns.

Please reach out to us at socialmedia@goaptive.com so we can assist you directly and get this resolved. We value you as part of the Aptive neighborhood and want to make this right.

-Jasmine

Aptive Pest Control - San Jose からの回答

2025年8月1日

Hi Kimiko,

Thank you for your kind words! We’re proud of our team for being both professional and knowledgeable—that’s exactly the experience we aim to provide at Aptive. We appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same level of care.

-Jasmine

Aptive Pest Control - San Jose からの回答

2025年7月21日

Hi Georgia,

Thank you so much for sharing your experience! We’re thrilled to hear that Brandon delivered the attentive, communicative, and thorough service we strive for at Aptive. It means a lot to know he took great care of your home and addressed your specific needs—he truly represents the level of care we want every customer to feel. We're grateful to have you as part of the Aptive family!

-Jasmine

Aptive Pest Control - San Jose からの回答

2025年7月18日

Hi there,

We’re grateful for your kind words about our service professional’s personable approach and thorough work! At Aptive, we take pride in providing service that’s not only effective but also respectful and attentive to your needs. Thanks for trusting us to protect your home!

-Jasmine

Aptive Pest Control - San Jose からの回答

2025年7月8日

Hi Kathy,

Thank you so much for the wonderful compliment! We’re honored to be considered the best pest control company in the Bay Area. At Aptive, we’re passionate about providing effective, reliable service with care and professionalism. It means a lot to have your trust and support, and we look forward to continuing to protect your home and community.

-Jasmine

Aptive Pest Control - San Jose からの回答

2025年7月3日

Hi Charles,

Thank you for sharing your feedback. We're sorry to hear that you're still noticing spider webs after your recent service — we know how frustrating that can be. At Aptive, we’re committed to providing thorough, effective treatments, and it’s clear we may have missed the mark this time.

We’d love the opportunity to make this right and ensure your home feels fully protected. Please reach out to us at socialmedia@goaptive.com so we can schedule a complimentary follow-up service to address any remaining concerns. Your satisfaction is incredibly important to us, and we’re here to help however we can.

Thanks for being part of the Aptive family — we’re committed to earning your trust at every visit.

-Jasmine

Aptive Pest Control - San Jose からの回答

2025年6月23日

Hi there,

Thank you so much for recognizing our technicians’ efforts—we’re glad they’ve been great! We also appreciate your patience regarding the scheduling mix-up.

I’ve reviewed your account and I can confirm the $20 was applied to your account last month.

Thank you for being part of the Aptive family—we’re committed to providing the best experience possible and appreciate the opportunity to make this right!

-Jasmine

Aptive Pest Control - San Jose からの回答

2025年6月17日

Hi Jenny,

Thank you for your kind words! We’re thrilled to hear that our Aptive team has been prompt, effective, and pleasant during your visits—that’s exactly the experience we aim to provide every time. We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with care and professionalism.

-Jasmine

Aptive Pest Control - San Jose からの回答

2025年6月16日

Hi Rick,

Thank you for taking the time to share your experience with us. We really appreciate your candor, and we completely understand your frustration with receiving multiple messages and email reminders. Our aim at Aptive is to make service convenient and stress-free for our customers, and we’re sorry this fell short for you.

We’re currently looking into our notification settings to make sure we’re striking the right balance — keeping you adequately updated without adding unwanted distractions. Your feedback directly helps us improve, and we’ll do our best to make sure your preferences are honored moving forward.

Thank you for choosing Aptive — we truly value your business and appreciate your continued loyalty.

-Jasmine

Aptive Pest Control - San Jose からの回答

2025年6月16日

Hi Raina and Dave,

Thank you for taking the time to share your experience. We really appreciate your honesty and your continued loyalty to Aptive — and we’re sorry you’re feeling discouraged by your service.

We completely understand your concerns about the value you’re receiving and the time our team spends at your home. Our aim is always to provide a thorough, effective service that leaves you feeling comfortable and well cared for — not rushed or incomplete — and we’re disappointed that this hasn’t been your experience.

Your feedback helps us identify where we can improve, and we’re currently evaluating our schedules and training to make sure our service professionals have the time they need to do their best work. We want you to feel that you’re getting the full value for your investment, and we’re here to make things right.

If you’d be willing, we’d appreciate the opportunity to connect directly and learn more. Please reach out at socialmedia@goaptive.com, and we’ll do everything we can to address your concerns. Thank you again for choosing Aptive — we truly value your business.

-Jasmine

Aptive Pest Control - San Jose からの回答

2025年6月25日

Hi Pamela,

Thank you for sharing your experience! We’re so glad to hear that our team member was friendly, knowledgeable, and truly committed to identifying the source of the issue. At Aptive, we believe in going the extra mile to deliver real results, and we appreciate you being part of the Aptive neighborhood!

-Jasmine

Aptive Pest Control - San Jose からの回答

2025年5月27日

Hi Kerri,

Thank you so much for sharing your experience! At Aptive, clear communication and keeping you informed every step of the way is something we truly care about. We’re glad to hear our team’s pictures and updates help you feel confident in the service we provide. We appreciate having you as part of the Aptive family and look forward to continuing to protect your home!

-Jasmine