Aptive Pest Control - Tacoma レビュー 105

Aptive Pest Control - Tacoma からの回答

1日前

Hi David,

Thank you for taking the time to share such a detailed review! We're thrilled to hear your Aptive service professional kept you informed every step of the way, from the arrival notification to walking the property with you, addressing your specific concerns, explaining the treatment, and even providing photos after the service was completed. That level of communication and attention to detail is exactly the experience we strive to provide.

We truly appreciate you choosing Aptive and trusting us with your home. Your feedback means a great deal to our team, and we look forward to continuing to provide you with thorough, transparent service. We've got it handled!

-Jasmine, Aptive Care Team

Aptive Pest Control - Tacoma からの回答

2026年6月17日

We appreciate your kind words, Rachael! We're delighted to hear that you've consistently received timely service and that the visit photos have been a valuable part of your experience. We know how important it is to feel informed about the work being completed, and we're glad those updates provide added confidence and transparency.

We're grateful for the opportunity to help with your pest control needs. Thank you for choosing Aptive and for taking the time to share your experience!

-Alexis, Aptive Care Team

Aptive Pest Control - Tacoma からの回答

2026年6月17日

Hi Sue,

Thank you for sharing your feedback! We’re so glad to hear you had a great customer service experience with our team.

We truly appreciate you choosing Aptive and look forward to continuing to keep your pest concerns handled moving forward.

-Jasmine, Aptive Care Team

Aptive Pest Control - Tacoma からの回答

2026年6月11日

Hi Randy,

Thank you for sharing your experience with Aptive. We’re glad to hear our team was polite, asked thoughtful questions, and provided helpful feedback at the end of your service visit.

We appreciate your trust in us and are happy to keep things handled so you always feel heard, informed, and confident in the care your home is receiving.

-Jasmine, Aptive Care Team

Aptive Pest Control - Tacoma からの回答

2026年6月2日

Hi Cindy,

Thank you for reaching out and sharing this. We’d be happy to connect with you and go over options that may better fit your needs.

At Aptive, we want to make sure your service is both effective and feels like everything is handled in a way that works for your home and your budget. Please reach out to socialmedia@goaptive.com so this can be properly handled and reviewed together.

-Jasmine, Aptive Care Team

Aptive Pest Control - Tacoma からの回答

2026年6月2日

Hi Robert,

Thank you for sharing this! We’re glad to hear you’ve had great service and a positive experience with our service professionals.

At Aptive, we aim to keep things simple and reliable, with everything handled with care from start to finish so you can feel confident in the people taking care of your home. We truly appreciate you choosing Aptive and are grateful to have you as part of the Aptive family.

-Jasmine, Aptive Care Team

Aptive Pest Control - Tacoma からの回答

2026年5月29日

Hi Nancy,

We really appreciate you taking the time to share this! At Aptive, it’s great to hear your service professional brought a personable experience while also keeping those critters under control.

That balance of friendly service and effective results is exactly what we aim for, making sure your home feels comfortable and protected with everything handled the right way. Thank you for choosing Aptive, we’re glad to have you with us and we’ve got it handled moving forward too!

-Jasmine, Aptive Care Team

Aptive Pest Control - Tacoma からの回答

2026年5月29日

Hi Dionne,

We’re very sorry to hear about your experience and how frustrating this has been, especially regarding billing changes, cancellation concerns, and your overall confidence in the service. That’s not the experience we want for anyone at Aptive.

We also understand your concerns about pricing consistency and the cancellation process. Feedback like this is important, and we take it seriously so it can be reviewed and properly handled internally. Your experience should never feel unclear or difficult to resolve.

If you’re open to it, please reach out to socialmedia@goaptive.com directly so we can review your account in detail and better understand everything that happened. We appreciate you taking the time to share this, even though we clearly missed the mark here.

-Jasmine, Aptive Care Team

Aptive Pest Control - Tacoma からの回答

2026年5月27日

Hi there,

Thanks for taking the time to share this, and I’m truly sorry for the experience you described. What you’ve outlined regarding after-hours contact, entering a gated community with posted no solicitation signage, and the way information was communicated is not aligned with how Aptive expects our representatives to engage in communities.

We also understand how uncomfortable it would feel to have personal references mentioned during a doorstep interaction, and we take this seriously. Please reach out to socialmedia@goaptive.com directly so we can review this in detail with our local leadership and make sure it is properly handled. At Aptive, we’ve got this handled, and we appreciate you bringing it to our attention so we can address it quickly and appropriately.

-Jasmine, Aptive Care Team

Aptive Pest Control - Tacoma からの回答

2026年5月28日

Thank you for sharing your experience with us, Norman. We’re so glad to hear that Daulten was thoughtful in the way he treated your home and took care to avoid harming pollinators during the service. That kind of attention and consideration really matters, and we’re happy it stood out to you. We truly appreciate you choosing Aptive to handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Tacoma からの回答

2026年5月22日

Hi Carol,

Thank you for taking the time to share this. I’m very sorry for the repeated visits and especially for the rude interaction you experienced. That’s not the level of professionalism or respect we expect from anyone representing Aptive, and I understand why that left a negative impression.

At Aptive, we aim to make every interaction respectful and handled the right way, and it’s clear we fell short here.

If you’re willing, please reach out to socialemedia@goaptive.com directly with any additional details so we can locate the sales representative involved and fully review what happened.

-Jasmine, Aptive Care Team

Aptive Pest Control - Tacoma からの回答

2026年5月22日

Hi Joe,

We really appreciate you taking the time to share this. It is great to hear your service professional was attentive to your concerns during the visit, because listening closely and responding to what matters most to you is a big part of the experience we aim to provide at Aptive. We are glad you felt heard and taken care of, and we have got this handled when it comes to continuing to support your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - Tacoma からの回答

2026年5月21日

Thank you for sharing this with us, Ron! We’re so glad to hear the communication from the team has been helpful, from the text updates and arrival notices to the photos showing the completed work. It’s also wonderful to know that when problem areas come up, the team responds quickly to take care of them instead of making you wait until the next scheduled visit. Providing responsive, dependable service is something we truly strive for. We appreciate your kind words and are grateful to have you as part of the Aptive neighborhood!

-Alexis, Aptive Care Team

Aptive Pest Control - Tacoma からの回答

2026年5月7日

Hi Kathy,

Thank you for sharing your experience and for choosing Aptive. We’re really glad to hear the team communicated well during the visit and made sure you felt informed while they were on site.

Taking the time to check in about any concern areas and sending photos afterward is all part of making sure your service is fully handled with transparency and care. We appreciate you trusting Aptive with your home, and we’re always here when you need us, we’ve got it handled.

-Jasmine, Aptive Care Team

Aptive Pest Control - Tacoma からの回答

2026年4月30日

Thank you for taking the time to share this with us, Gwheil. I’m sorry to hear the visit didn’t include communication before starting the service, and that the treatment didn’t align with where you’re seeing the ant activity. I can understand how frustrating that would feel.

If you’re willing, I’d like to take a closer look at the service notes and what was identified during the visit so this can be properly reviewed against your concerns and expectations. Please email socialmedia@goaptive.com with your service address and any details about what you’re observing inside the home. I’ll make sure it gets handled to your satisfaction!

-Alexis, Aptive Care Team

Aptive Pest Control - Tacoma からの回答

2026年4月29日

Hi Mike,

We really appreciate you sharing this, thank you. It’s always encouraging to hear that you’re noticing real results around your home, that’s exactly what we aim for with every visit at Aptive.

At Aptive, we want you to feel confident that your pest concerns are handled and that the results speak for themselves over time. Thanks for choosing Aptive and trusting us with your home, we truly appreciate you.

-Jasmine, Aptive Care Team

Aptive Pest Control - Tacoma からの回答

2026年4月21日

Hi William,

Thank you for sharing this, we really appreciate it. We’re glad to hear your service professional was knowledgeable and professional, and took the time to ensure you were satisfied before wrapping up, that kind of accountability is exactly what we strive for at Aptive. We’ve got this handled, and we’ll keep working to make sure every visit delivers that same level of confidence, care, and follow-through.

-Jasmine

Aptive Pest Control - Tacoma からの回答

2026年4月15日

Hi Araceli,

Thank you for the kind feedback. We’re really glad to hear we were able to take care of everything you needed. That’s exactly what we aim for at Aptive.

Our goal is always to make sure your concerns are fully handled and your home feels protected and supported throughout the process. We truly appreciate you choosing Aptive and are always here if you need anything in the future to keep things handled for you.

-Jasmine

Aptive Pest Control - Tacoma からの回答

2026年4月13日

Hi Lori,

Thanks so much for the kind words, we really appreciate it. We’re glad to hear you were happy with the service and that everything was well done.

At Aptive, we take pride in making sure every visit is smooth and effective, so you can feel confident it’s all handled without any hassle. We appreciate you choosing Aptive and trusting us with your home.

-Jasmine

Aptive Pest Control - Tacoma からの回答

2026年4月10日

Thank you for taking the time to share this feedback, Jackson and Randi! We understand your perspective and appreciate your comparison to other products you’ve used.

We’d like the opportunity to review your account and service details to better understand your experience and work towards improving it. Please reach out to us at socialmedia@goaptive.com with your service address and any additional information so we can handle this for you!

-Alexis