Aptive Pest Control - Wilmington (Sales) レビュー 

Aptive Pest Control - Wilmington (Sales) からの回答

2026年6月8日

Thanks for sharing this, Bill! We are thrilled to hear that you found our service thorough and deserving of a 5-star rating. At Aptive, we pride ourselves on ensuring that every pest control need is handled with precision and care. Your satisfaction is our top priority, and your feedback reaffirms the hard work we put into every service. If you ever need assistance in the future, remember, we've got them handled!

-Alexis, Aptive Care Team

Aptive Pest Control - Wilmington (Sales) からの回答

2026年6月5日

Hi Bertha,

We really appreciate you taking the time to share this and for the 5-star rating. It’s great to hear your service professional did a solid job and that you’re happy with the service.

At Aptive, we’re committed to keeping things handled the right way by sending out professionals who care about doing quality work and earning your trust. We’ll be sure to pass your feedback along, and we truly appreciate you choosing Aptive to take care of your home.

-Jasmine, Aptive Care Team

Aptive Pest Control - Wilmington (Sales) からの回答

2026年6月5日

Hi Robert,

We hear your frustration, and I’m really sorry the timing of our visits hasn’t aligned with your schedule. At Aptive, we aim to make service as convenient as possible, and it’s clear we’ve missed the mark on that for you.

We want you to feel confident that this is handled the right way moving forward. I’d like to make sure your preferences are properly noted so our service team can better align arrival communication and scheduling options with your availability after 1 PM. Please reach out to socialmedia@goaptive.com so we can take a closer look and get this corrected with you directly.

-Jasmine, Aptive Care Team

Aptive Pest Control - Wilmington (Sales) からの回答

2026年6月5日

Hi Roger and Ashley,

We really appreciate you taking the time to share this, especially so early in your service with us. It’s great to hear things are going well and that your service professional has been friendly and professional during your visits.

At Aptive, our goal is to make sure everything feels fully handled from the very beginning, so you can feel confident your home is being taken care of the right way. Thank you for choosing Aptive, we truly appreciate your trust in us as you continue your service.

-Jasmine, Aptive Care Team

Aptive Pest Control - Wilmington (Sales) からの回答

2026年6月5日

Hi Pamela,

We really appreciate you taking the time to share this, and I’m sorry to hear there’s been confusion around what’s being treated and how to request additional help. That’s not the clear, confident experience we want you to have with Aptive.

At Aptive, we want to make sure everything is fully handled and easy to communicate, whether it’s moles, interior service, or specific concerns like wasps. Please reach out to socialmedia@goaptive.com so we can review your account, clarify what’s included in your plan, and make sure your service team is aware of your priorities moving forward. We appreciate the opportunity to get this properly handled for you.

-Jasmine, Aptive Care Team

Aptive Pest Control - Wilmington (Sales) からの回答

2026年6月4日

Hi Betty,

We really appreciate you taking a moment to share this! It’s great to hear your Aptive service professionals followed your requests and delivered the service exactly how you wanted.

That kind of clear communication is what we aim for on every visit, and we’re glad it came through here. As always, we’ve got this handled when it comes to making sure your preferences are respected and your home is taken care of.

-Jasmine, Aptive Care Team

Aptive Pest Control - Wilmington (Sales) からの回答

2026年6月3日

Hi there,

Thank you for the great feedback! We’re glad to hear you received excellent service with Aptive.

At Aptive, our goal is to make sure everything is handled with care, consistency, and professionalism from start to finish. We truly appreciate you choosing Aptive and taking the time to share your experience.

-Jasmine, Aptive Care Team

Aptive Pest Control - Wilmington (Sales) からの回答

2026年6月1日

Hi Bart,

We really appreciate you taking the time to share this, and I’m sorry to hear you feel the backyard treatment wasn’t completed properly and that you’ve had repeated concerns about your service. I understand how frustrating it is when the specific areas you care most about don’t feel like they’ve been fully addressed.

At Aptive, we want every visit to feel thorough and aligned with your requests, so feedback like this is important for us to review closely. If you’re open to it, please reach out to socialmedia@goaptive.com so we can look into your service details and make sure your concerns are properly addressed. Our goal is always to make sure things are handled correctly and completely, and we’d like the opportunity to work toward a better experience for you.

-Jasmine, Aptive Care Team

Aptive Pest Control - Wilmington (Sales) からの回答

2026年6月2日

Hi there,

Thank you for taking the time to share this detailed feedback. We’re very glad to hear Josh provided such attentive, thoughtful service, from communicating ahead of time and listening carefully to your concerns, to addressing the bait stations and showing care for your pet. We’ll be sure to share your kind words with him.

That said, we’re very sorry to hear that your overall experience with Aptive has not met expectations, especially with the ongoing ant concerns you mentioned. That’s not the level of results we aim to deliver. At Aptive, we want every part of your service to feel clearly handled and effective, and it’s clear we’ve fallen short here.

We’d really appreciate the opportunity to look into your account and work with our local team to better understand what’s going on and how we can improve your results. Please reach out to socialmedia@goaptive.com so we can take a closer look and get this properly handled for you.

-Jasmine, Aptive Care Team

Aptive Pest Control - Wilmington (Sales) からの回答

2026年6月2日

We love hearing that you had such a great experience with Leo treating your home, Cheryl! Our goal is to provide the best possible service every time we're at your home, and it's wonderful to know that you've been satisfied. Thanks for trusting Aptive to handle your pest control needs!

-Alexis, Aptive Care Team

Aptive Pest Control - Wilmington (Sales) からの回答

2026年6月1日

We're beyond thrilled to hear that our team did such a great job treating your home! Our number one goal is to provide the best service possible and ensure all of your concerns are handled with the care you deserve, and feedback like this really lets us know we're on the right track. It's always a pleasure to treat your home, and we are so grateful to have you as a part of the Aptive neighborhood!

-Alexis, Aptive Care Team

Aptive Pest Control - Wilmington (Sales) からの回答

2026年5月29日

Hi Lescha,

We really appreciate you taking the time to share such thoughtful feedback. At Aptive, it means a lot to hear that our team has been professional and respectful to both you and your property, and that the communication from advance scheduling to day-of arrival updates has stood out in a positive way.

That level of consistency and care is exactly what we strive for, making sure everything is clearly communicated and properly handled so you always know what to expect. Thank you for choosing Aptive, we’re truly glad to have you with us and we’ve got it handled moving forward as well.

-Jasmine, Aptive Care Team

Aptive Pest Control - Wilmington (Sales) からの回答

2026年5月28日

Hi Bobbie,

Thank you for sharing this and for choosing Aptive. I’m glad to hear you’ve had a positive experience with our service professionals, but I’m sorry to hear your experience with pricing and communication from our office team left you feeling misled.

At Aptive, we want every part of the experience, from service in the field to conversations with our office team, to feel transparent and fully handled with clarity and trust. What you described is not the experience we want for our customers.

Please reach out to socialmedia@goaptive.com directly so we can review your account, look into what was communicated, and work toward getting this properly handled for you.

-Jasmine, Aptive Care Team

Aptive Pest Control - Wilmington (Sales) からの回答

2026年5月28日

Hi Richard,

Thank you for sharing this and for choosing Aptive. We’re glad to hear Dylan did a good and thorough job during your service visit.

That’s exactly what we aim for at Aptive, making sure every service is handled with care and attention to detail so you can feel confident in the work being done at your home. We appreciate your feedback!

-Jasmine, Aptive Care Team

Aptive Pest Control - Wilmington (Sales) からの回答

2026年5月28日

Hi there,

Thank you for sharing this and for choosing Aptive. We’re sorry to hear you’re considering canceling your service.

We’d appreciate the chance to understand your experience and see if there’s anything we can do to help. At Aptive, our goal is to make sure concerns are handled clearly and respectfully, and we want to ensure nothing was missed on our end.

Please reach out to socialmedia@goaptive.com directly so we can review your account and get this properly handled for you.

-Jasmine, Aptive Care Team

Aptive Pest Control - Wilmington (Sales) からの回答

2026年5月26日

We really appreciate you taking a moment to share this with us, Rich Ruch! It's absolutely wonderful to know that you've been so satisfied with the service our team has been providing. Our goal is to provide reliable treatments with a smile, and we look forward to continue protecting your home from pests for years to come. Thanks for being the best part of Aptive!

-Alexis, Aptive Care Team

Aptive Pest Control - Wilmington (Sales) からの回答

2026年5月27日

Hi Daniel,

Thanks for taking the time to share this, and I’m sorry for the frustration with the missed and rescheduled appointments. I understand how disruptive that is, especially after already dealing with weather-related changes.

I’m glad to hear the service itself was thorough once our service professionals arrived and that everything was clearly explained. Please reach out to socialmedia@goaptive.com directly so we can review what happened and make sure the scheduling issues are properly handled. At Aptive, we’ve got this handled, and we want your experience to be consistent from start to finish.

-Jasmine, Aptive Care Team

Aptive Pest Control - Wilmington (Sales) からの回答

2026年5月27日

Thank you for sharing this with us, C! We’re thrilled to hear the communication, professionalism, and attention to detail from your service professional have made such a positive impact throughout your experience. From the advance arrival updates and discussions about areas of concern to the detailed follow-up reports and photos, it’s wonderful knowing those efforts have helped set us apart for both your primary residence and vacation property. We truly appreciate your continued trust and support. Thank you for being the best part of Aptive!

-Alexis, Aptive Care Team

Aptive Pest Control - Wilmington (Sales) からの回答

2026年6月2日

We really appreciate your feedback, Darrin Watkins! It’s always encouraging to hear when a service experience goes well. Our team works hard to provide professional, thoughtful care at each treatment, and we appreciate the opportunity to continue helping handle your pest concerns with our service here at Aptive!

-Alexis, Aptive Care Team

Aptive Pest Control - Wilmington (Sales) からの回答

2026年5月27日

Hi Luis,

Thanks for taking the time to share this, and I’m really sorry to hear you were dissatisfied with the service. I understand your concern about the visit feeling rushed and that key areas around the home weren’t properly addressed, especially with ongoing spider web issues.

That’s not the standard we aim for at Aptive. We’d like the chance to review your service details and make sure this is properly handled and corrected. Please reach out to socialmedia@goaptive.com directly so we can take a closer look and help make this right. At Aptive, we’ve got this handled, and we want your home to receive the thorough service you expect from us.

-Jasmine, Aptive Care Team