Everything, under Aquability's control, went according to plan. Workmanship was good. We are pleased with the result. The only hassle was with the contractor ('Clearabee') they use, to clear up t... ãã£ãšèŠã
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Everything about the experience was full marks. From the first meeting to explore the possibilities to the fitting of the shower. Parts delivery was quick and efficient and fitting the shower took l... ãã£ãšèŠã
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Both the man who came to see us originally was very pleasant and âdefinitely knew everything about the productâ that we purchased. The man who did the fitting was also very pleasant and very hardworki... ãã£ãšèŠã
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We were very impressed with every member of staff including the sales representative, delivery team and installer. They were courteous, helpful and extremely conscientious. All work was carried out... ãã£ãšèŠã
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4.7
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Excellent service and goodâŠ
Excellent service and good result.Fitter very polite and professional.
2025幎12æ23æ¥
Aquability ããã®åç
Dear Mrs Bailey,
Thank you for this lovely review. We're so pleased to hear that you are happy with the service your received from Aquability and that our installer, Mike was polite and professional.
Thank you for choosing Aquability and for sharing your experience.
Warm regards,
The Aquability Customer Service Team
Excellent Company
Customer services worked with us to meet our timetable for installation. The fitter did an excellent job finishing in half a day leaving a clean and tidy job. All rubbish cleared away without any fuss. Shower is great and looks very stylish.
We would recommend Aquability without hesitation.
2025幎12æ10æ¥
Aquability ããã®åç
Dear JC,
Thank you so much for this wonderful review. It's fantastic to hear that you are delighted with the installation and enjoying your new shower. We really appreciate your recommendation and support.
Kind regards,
The Aquability Customer Service Team
I like the new shower and accessories
I like the new shower and accessories, the fitter was excellent very professional and done an amazing job, the rubbish was collected the next day so all good, however I felt the sales person was abrupt and came across like a market trader he needs to slow down and give the customer a chance to talk and ask questions, I also thought the cost of £10,500 a little expensive for what was supplied, plus the shower was fitted 4 weeks later than expected. I would like to point out that the fitter and aquability were able do what other bathroom companies and fitters said couldn't be done so thank you.
2025幎12æ17æ¥
Aquability ããã®åç
Dear Valued Customer,
Thank you so much for the useful feedback which we have passed on to our sales and installation teams. We understand that the shower was required urgently and we are sorry that the installation took longer to arrange than you had hoped, in spite of our best efforts. We're please to hear that you are happy with the product and with our installer and thank you again for your custom, your patience and for taking the time to share your experience.
Warm regards,
The Aquability Customer Service Team
I strongly recommnd Aquability .âŠ
I strongly recommnd Aquability to anyone considering a new Bath or Shower. They offer a range of products, advice and first class service without pressure of any kind. The entire process from enquiring to completion was undertaken in a highly professional manner. It was a pleasure doing business with them.
2025幎12æ9æ¥
Aquability ããã®åç
Dear Mr Garton,
Thank you so much for this lovely review and your kind words. We're delighted to hear that you were happy with the service you received from Aquability and really appreciate your recommendation and support. Thank you again.
Warm regards,
The Aquability Customer Service Team
From 1st contact io completion of ourâŠ
From 1st contacto completion of our walk in shower everyone from Aquability was very helpful and pleasant to deal with, your engineer was pleasant and personable, worked hard to
complete the installation in one day. We are very pleased with our new unit and will highly recommend Aquability to our family and friends. Thank you for an excellent service. Kind regards John Henson.
2025幎12æ16æ¥
Aquability ããã®åç
Dear John,
Thank you so much for this wonderful review. We really appreciate you taking the time to share your experience and are delighted to hear how pleased you are with the new facilities and the work carried out by our installer, Mike.
Thank you again for choosing Aquability and for recommending us.
Warm regards,
The Aquability Customer Service Team
Aquability ããã®åç
Dear Edward,
Thank you very much for the five star rating! We're so pleased to hear that you received a helpful and efficient service from our company.
Please let us know if there is anything else we can do to help.
Warm regards,
The Aquability Customer Service Team
Everything was done as they said andâŠ
Everything was done as they said and all concerned from salesman to installer did their job efficiently and in a pleasant manner
2025幎12æ2æ¥
Aquability ããã®åç
Dear Patricia,
Thank you so much for this lovely review! We're so glad that the installation of your shower module went smoothly and trust you are enjoying all the benefits of the new facilities.
Thank you also for your kind comments regarding our sales advisor, Paul and installer, Simon. We really appreciate your feedback and support.
Kind regards,
The Aquability Customer Service Team
1st class service
Easy to deal with. Good home visit/survey. Excellent fitter and fitting. Lovely shower unit
2025幎12æ2æ¥
Aquability ããã®åç
Dear Tucker,
Thank you so much for this wonderful review. It's fantastic to know that the fitter was excellent and that you love your shower module. Thank you so much for sharing your experience.
Warm regards,
The Aquability Customer Service Team
Hard Working Fitter
We had a bit longer delay before fitting but it was well worth it. Good delivery and excellent fitting. The fitter worked so hard to overcome all our problems. The rubbish was collected as promised within 48 hours.
2025幎12æ2æ¥
Aquability ããã®åç
Dear Customer,
Thank you so much for taking the time to review our company and for the positive feedback which we will pass on to your installer, Mike. We really appreciate the recommendation.
Kind regards,
The Aquability Customer Service Team
Pleased with the work but spoiled by communication
Very pleased with the work done by the fitter. Very clean & tidy & the shower works beautifully
It would have been nice, if the company got the correct name for the buyer, not the name of the person who made the initial enquiry on letters & emails.
2025幎11æ17æ¥
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Aquability ããã®åç
Dear Yvonne,
Thank you so much for taking the time to review our company. It's great to hear that you are pleased with the work carried out and with our product. However, we sincerely apologise for addressing your letters incorrectly and for failing to pick up on this error. Please do contact us on 01252 451587 with your agreement number and the correct customer details, in order that we can issue you with a new closing pack and warranty certificate.
We look forward to hearing from you and to putting things right.
Warm regards,
The Aquability Customer Service Team
Really knowledgeable and helpful and thorough and speedy!
Aquability sell and install level access showers for people who cannot use a shower over a bath.
Things were getting more and more painful as well as tricky (I frequently felt dizzy and had to grip the tail so tightly my knuckles would bleed) to have a shower. The pleasure of keeping nice and clean gradually, almost imperceptibly, evaporated.
Aquability came to my home, talked me through their product, explained the installation would probably be finished in a day. I got a quote for a new bathroom for comparison purposes - they would take 2-3 weeks to install it. Been there before - OMG all that dust and mess, and not being able to use the facilities exactly when you want to. So I signed on Aquabilityâs âdotted lineâ.
Well, they make the âtiled wallsâ from fibre glass and itâs all done to size. So they have to manufacture it and there was around 8 weeks wait. But Iâd waited well over a year whilst making my mind up, so a few weeks longer didnât matter!
On âinstallation dayâ, the goods arrived at the same time as the installers, Danny and his assistant Ethan.
Danny was very experienced, explained exactly what would happen - and it did. They worked hard, involved me in particular when they were putting in my lovely âSâ shaped grab rails, for example.
The job they did is lovelyâŠ
That means it looks brilliant to show off to people but, more importantly, I can open the sliding glass door of my level access shower cubicle, hold onto the perfect height stylish grab rail and have a magnificent (and safe) shower - lots of wonderfully warm (well quite hot) water. Absolute bliss. Yes, I still hold the grab rails but I donât have to grip them like my life depends on it, and I donât feel dizzy.
Danny and his assistant Ethan were amazing. I wish I could employ them to do lots of other jobs, they were trustworthy and personable and industrious and professional and knowledgeable and good at their jobs - thank you ð
2025幎11æ25æ¥
Aquability ããã®åç
Dear Rosemarie,
Thank you very much for this wonderful review! We're so happy to hear that you are enjoying the ability to shower with confidence again and that our installers did a fantastic job. We've passed on your comments to Danny and Ethan and they were absolutely delighted to hear them.
We understand that bathroom renovations can be stressful and messy and we're so pleased that you chose to have an Aquability module instead and that we installed it in one day, as promised.
Please let us know if there is anything else you need, we are always happy to help.
Kind regards,
The Aquability Customer Service Team
Installation problems
Installation was delayed by 1 week and confusion around delivery. Once installation commenced the fitter did a very good job. Only issue was electrical sign off was not completed another 6 days. All sorted now and happy overall ð
2025幎11æ28æ¥
Aquability ããã®åç
Dear Mrs Bragg,
Thank you so much for taking the time to review our company and for the helpful feedback. It's lovely to hear that George completed the installation to a high standard and that you are a happy overall. However, we accept that we had failed to check you had adequate storage for the new bath before attempting to book delivery - which led to a delay whilst we co-ordinated a new delivery and installation date.
We understand that our products are needed urgently and apologise for this error and the inconvenience caused to you as a result. We also thank you for your patience and understanding and assure you that we are determined to do better in the future.
We hope you are now enjoying the new Simplicity walk-in bath, however if there is anything else we can do for you, please get in touch.
Warm regards,
The Aquability Customer Service Team
Great service from start to finish
We aave been using our new shower facilitis installed by Aquability for a week or mor now and can honestly say that the whole experience has been brilliant.
The initial visit where we were presented with the available options and advised on the best layout and product for us was very friendly and considered.
We were advised about a week before the planned installation date and also the sequence events. The whole setup was delivered a couple of days prior to installation. On the install date the fitter arrived promptly and spent the day fitting the shower assembly and associated plumbing and trim. He made sure that we were happy with the install an explained everything
2025幎11æ25æ¥
Aquability ããã®åç
Dear Colin,
Thank you so much for this wonderful review and the five star rating! It's fantastic to hear that you are enjoying the new shower facilities and were happy with the service provided. Thank you again for your custom and for taking the time to share your experience.
Warm regards,
The Aquability Customer Service Team
I wanted to than you all for the brand new shower room.
I wanted to than you all for the excellent service given when fitting our new shower in our bathroom. As advertised the removal of our bath and installation of the shower unit took just a day. The work carried out by the fitter was excellent and we are so pleased with the end product. I will certainly recommend your firm to one and all.
2025幎11æ27æ¥
Aquability ããã®åç
Dear Mike,
Thank you so much for these kind comments which we have passed on to our installer, Mark. It's great to hear that you're happy with the new shower module and that everything was installed in just one day. We really appreciate your feedback and support. Thank you for recommending us.
Kind regards,
The Aquability Customer Service Team
A very efficient process from start toâŠ
A very efficient process from start to finish,well pleased
2025幎11æ18æ¥
Aquability ããã®åç
Dear Mrs Quinton,
Thank you so much for this lovely review and five star rating! We're so pleased to hear that you are happy with the service provided and trust that you are now enjoying all the benefits of your new shower module. Please let us know if there is anything more we can do to help.
Warm regards,
The Aquability Customer Service Team
They came on time and it took less thanâŠ
They came on time and it took less than a day's work and they tidied up and left everything beautifully neat
2025幎11æ18æ¥
Aquability ããã®åç
Dear Janet,
Thank you very much for taking the time to share your experience. We really appreciate your feedback and support and it's great to hear that the work was carried out with a minimum of disruption. We hope you are enjoying all the benefits of your new shower. If there is anything else we can help you with, please get in touch.
Warm regards,
The Aquability Customer Service Team
Ideal for us
Very pleased with the whole experience from my initial contact/ enquiry to using the completed installation. All those involved were a pleasure to deal with & our fitter did a splendid job arrived at 8 done by 3. Have now been showering for over 3 weeks & only positives to report. Fully recommended on the strength of our walk in shower product. ðð»
2025幎10æ27æ¥
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Aquability ããã®åç
Dear George,
Thank you so much for this fantastic five star review! We're delighted to hear that you had a pleasant experience from start to finish and that you love the new shower installation. Please do get in touch again if there is anything else you need.
Thank you again for choosing Aquability and for recommending us.
Warm regards,
The Aquability Customer Service Team
Outstanding, start to finish.
The ordering, delivery and install was very simple from start to finish.
The finishing product is outstanding workmanship.
It also only took one day (7.30 - 16.00) to install.
2025幎11æ13æ¥
Aquability ããã®åç
Dear Mr Lawrence,
Thank you so much for taking the time to review our company. We're delighted to hear that the entire process and installation went smoothly and that the workmanship by our installer, Paul was outstanding. Thank you so much for choosing Aquability and for recommending us. We really appreciate your support.
Warm regards,
The Aquability Customer Service Team
Arrived on the day it was to comeâŠ
Arrived on the day it was to come fitted the week after all done in the day all rubbish removed good clean tidy job love it
2025幎11æ13æ¥
Aquability ããã®åç
Dear Mr Nettleton,
Thank you very much for this lovely review and the five star rating! We're so pleased to hear that you love the new shower module and that our installer, Danny completed the work in one day and left your property clean and tidy. Your satisfaction is vitally important to us and we really appreciate the positive feedback.
Kind regards,
The Aquability Customer Service Team
New Shower
Our bath was replaced by a Shower cubicle due to its walk-in advantage. Our experience has been excellent, from the lead-in time to the installation by Stacey in a single day as advertised. We are very pleased with Aquability's service and the shower.
2025幎10æ27æ¥
Aquability ããã®åç
Dear Nicolas,
Thank you for taking the time to provide this wonderful feedback. It's fantastic to hear that you are very pleased with the your new Low Access Shower Module and with the service your received from Aquability and your installer, Stacy. Your satisfaction is so important to us and we're delighted to know that you are happy. Thank you so much for sharing your experience. We really appreciate your kind words.
Warm regards,
The Aquability Customer Service Team
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