Everything, under Aquability's control, went according to plan. Workmanship was good. We are pleased with the result. The only hassle was with the contractor ('Clearabee') they use, to clear up t... ãã£ãšèŠã
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Everything about the experience was full marks. From the first meeting to explore the possibilities to the fitting of the shower. Parts delivery was quick and efficient and fitting the shower took l... ãã£ãšèŠã
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Both the man who came to see us originally was very pleasant and âdefinitely knew everything about the productâ that we purchased. The man who did the fitting was also very pleasant and very hardworki... ãã£ãšèŠã
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We were very impressed with every member of staff including the sales representative, delivery team and installer. They were courteous, helpful and extremely conscientious. All work was carried out... ãã£ãšèŠã
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4.7
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Job well done
2025幎11æ4æ¥
Aquability ããã®åç
Dear Mr Watkins,
Thank you very much for your positive review of Aquability. We're very pleased to hear that the installation of your new walk-in bath was completed to a good standard and hope that you are enjoying the new facilities. If there is anything more we could have done to improve your experience, please do get in contact with us on 01252 451587 to let us know. We would be delighted to assist you in any way we can.
Warm regards,
The Aquability Customer Service Team
Far too expensive for what it is
The salesman and fitter were excellent. It only took a day to put in and by only one person.
Sadly the actual product itself is far too overpriced, but then we agreed to it, so that says something.
Some parts are flimsy and with hindsight it is not worth the amazing amount paid for it
2025幎10æ14æ¥
Aquability ããã®åç
Dear Mr and Mrs Jehan,
Thank you so much for the helpful feedback and for generously providing Aquability with a positive rating, in spite of the reservations you have expressed regarding the quality of the shower module supplied and our pricing.
We really appreciate you sharing your concerns and would like to arrange for an inspection of the installation to investigate the issue you have raised and organise remedial works, if necessary. To this end, a colleague will be in touch with you in the very near future to arrange for a visit from our Regional Field Installations Manager at a mutually convenient time.
We do hope that, following his visit, we are able to improve your satisfaction with the new shower. We are determined to do all that we can to meet your expectations!
Kind regards,
The Aquability Customer Service Team
A brilliant decision!
Marvellous fitter, everything completed on time and left clean and tidy. Absolutely thrilled with my new bath, did not expect it to look so stunning. Wish I had done this long ago but thought these baths were a little ugly. How wrong I was!
Can highly recommend this company for excellent service and quality items.
2025幎11æ3æ¥
Aquability ããã®åç
Dear Valued Customer,
Thank you so much for this fantastic review! We're over the moon to hear that you're delighted with your new walk-in, lay-down bath with lifting mechanism.
We were particularly pleased to receive your feedback regarding the aesthetics and styling of the bath as we understand that appearance and discretion is just as important as functionality for many of our potential customers.
Thank you again for choosing Aquability for your bathing needs and for recommending us.
Kind regards,
The Aquability Customer Service Team
Very badly misrepresented
They said it would take four weeks. They lied - it took ten weeks between the initial consultation and the fitting.
They said the fitting would take one day. They lied - it took the best part of two.
They said the shower would take up no more room than our then bath. They lied - it has taken up so much room that there is barely space to stand at the basin to clean one's teeth.
Having said that, I have given them 2 stars rather than the 1 they deserve, because the actual shower is actually very nice, even though it has taken over the bathroom.
2025幎10æ17æ¥
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Aquability ããã®åç
Dear Mrs Smyth,
We're so sorry for the delay installing the shower module and regret that it was not possible to complete this particular installation in one day. This was due to us fitting a new suite with new supplies, in addition to the module, and replacing the floorboards under your old bath.
It is our understanding that this was communicated to you at the point-of-sale and again prior to the installation, though our fitter, George, worked solidly to complete the works as quickly as possible and left everything workable and clean and tidy in order that you were able to access the facilities overnight.
Unfortunately, our records show that an appointment to send a Field Installations Manager to site to check over the installation was cancelled due to sickness and has yet to be re-arranged. We're extremely sorry for the inconvenience caused and the added delay. Please await a call from us in the very near future to organise another visit and we will do all that we can to address any outstanding issues to your satisfaction.
Warm regards,
The Aquability Customer Service Team
Brilliant service. 5*****
From first enquiry to post installation we were kept informed without being pestered or feeling pressured. We were guided through the whole process and the pros and cons (almost non-existent) were clearly explained, as was the breakdown of costs. We felt included and confident that we had made the right decisions for our needs, both now and in the foreseeable future. Installation was easy, caused minimum inconvenience and was swiftly and professionally carried out.
in short, we are delighted with our new bathroom, wish we had done it years ago and are recommending you to all and sundry.
THANK YOU1
2025幎10æ23æ¥
Aquability ããã®åç
Dear Mrs Watson,
Thank you so much for this wonderful review. It's fantastic to know that you are delighted with the new shower room and suite and that you received good service from Aquability from start to finish. Thank you again for your kind words and for recommending us to others. We really appreciate your support.
Warm regards,
The Aquability Customer Service Team
Shower Out--Bath In
From the initial survey to the installation the work was done in a very professional manor. No hard selling on the survey just a comprenisive assesment of the work involved.
The fitters arrived on the agreed date and finished the installation in one day.
We were surprised at how much interest there was in the new shower. More than one visitor commented on how neat the fitting was and the high standard of workmanship.
2025幎10æ14æ¥
Aquability ããã®åç
Dear Robert,
Thank you so much for the positive feedback regarding our sales advisor, Paul and your installer, Danny. We're delighted to hear that you're happy with the workmanship and service and really appreciate your comments. Thank you so much for choosing Aquability and for recommending us.
Warm regards,
The Aquability Customer Service Team
A great walk-in bath from a customer-friendly company.
The rep was very informative and helpful, the walk-in bath components were delivered without any problems, and then beautifully installed in one day, and the old shower base etc. subsequently collected. The bath works perfectly, and the company are a pleasure to deal with. They were able to provide a tub with the door positioned to avoid our toilet bowl.
2025幎10æ7æ¥
Aquability ããã®åç
Dear Ernest,
Thank you very much for this wonderful feedback. We really appreciate you taking the time to review Aquability and we're so pleased to hear that the installation by George went smoothly and that our sales advisor, David was helpful and informative. It was a pleasure to serve you and we hope that are really enjoying the benefits of your new walk-in bath. Thank you again for your custom and support.
Kind regards,
The Aquability Customer Service Team
Good quality and good installation
Right from receiving the brochure to making an appointment to installation it went smoothly and at a good speed. Our fitter, Stacy was quick and cleaned up after himself and kept us informed as to what he was doing. Would highly recommend AquAbility to family and friends. Well done !
Valerie Perrett KENT
2025幎10æ9æ¥
Aquability ããã®åç
Hi Valerie,
Thank you so much for this lovely review! We're absolutely delighted to hear that you are happy with the new shower and with the service you received from Aquability.
Thank you also for the kind words about our installer, Stacy, which we will be sure to pass on.
We really appreciate your feedback and the recommendation.
Warm regards,
The Aquability Customer Service Team
New shower installation. fitter who worked nonstopâŠ
Very pleasant fitter who worked nonstop to fit the shower. Everywhere was clean and tidy when he left, and the following day all rubbish was removed. Sliding door squeals a little, but hopefully this will cease as the unit is used more.
2025幎10æ14æ¥
Aquability ããã®åç
Dear Mr Dawson,
Thank you so much for this wonderful review. We will pass on your kind comments to our installer, Mark and will also arrange for our
Regional Field Installations Manager, Jamie to visit you again to check over the installation and address the issue with the sliding door "squealing" if this has not since eased.
Please expect a call from us to arrange an appointment in the near future. We do not want anything to detract from your enjoyment of the new shower!
Kind regards,
The Aquability Customer Service Team
Totally professional
Totally professional, totally reliable. I would recommend your company to anybody. I am completely delighted with the service you gave me. Thank you.
2025幎10æ14æ¥
Aquability ããã®åç
Dear Valued Customer,
Thank you so much for this wonderful feedback! It's lovely to hear that you are happy with you new simplicity bath and with the service you received.
We really appreciate your kind words.
Thank you for choosing Aquability and recommending us.
Warm regards,
The Aquability Customer Service Team
I was kept informed every step of theâŠ
I was kept informed every step of the process and I am delighted with my new bath.
2025幎10æ9æ¥
Aquability ããã®åç
Dear Margaret,
Thank you for this fantastic feedback! It's great to hear that you were kept informed throughout the order process and that you are delighted with your new walk-in, lie-down spa bath.
Thank you for choosing Aquability for your bathing needs and for taking the time to share your experience. We really appreciate your custom and recommendation.
Warm regards,
The Aquability Customer Service Team
Good workers
Good workers
Just didn't fill holes in where previous shower door fitted
2025幎10æ1æ¥
Aquability ããã®åç
Dear Dorothy,
Thank you so much for your positive review. It's great to hear that you were happy with our installers overall, though it was unfortunate that they neglected to make-good the screw holes left by your previous shower screen on the day of installation.
We apologise for this oversight and appreciate you recommending us in the circumstances. We trust that you are even happier now that we have returned to address the issue and thank you for your patience and understanding.
Warm regards,
The Aquability Customer Service Team
Quality goods and quality tradesmen
Quality goods and quality tradesmen. The goods were delivered on time. every thing was done in a day. All the packaging and old stuff was cleared away. It all works well and looks brilliant. Can not be faulted.
2025幎10æ7æ¥
Aquability ããã®åç
Hi Kevin,
Thank you so much for this wonderful feedback! We're delighted to hear that that you are both pleased with the quality of your new shower module and with the workmanship of our installer, Danny. We really appreciate you taking the time to share your experience.
Warm regards,
The Aquability Customer Service Team
Very good customer service and installation âŠ
Very good customer service and installation well executed by Alex, exactly as I expected when I placed my order. Would recommend the company.
2025幎9æ25æ¥
Aquability ããã®åç
Dear Patricia,
Thank you so much for this wonderful feedback and 5 star rating! It's fantastic to hear that you are happy with the new shower installation and with the service you received from the team and our installer, Alex.
Thank you again for choosing Aquability and for recommending us to others. We really appreciate it!
Warm regards,
The Aquability Customer Service Team
Arrived as discussed and fitted withoutâŠ
Arrived as discussed and fitted without fuss by Gary. Friendly and courteous.
2025幎9æ16æ¥
Aquability ããã®åç
Dear Heather,
Thank you very much for your kind words and the five star rating! We're delighted to hear that the installation by Gary went smoothly and you were happy with the service provided. We really appreciate your feedback and support.
Kind regards,
The Aquability Customer Service Team
One of their representatives came toâŠ
One of their representatives came to measure up my small bathroom.
When I questioned him on aquabilies pricing structure he became very defensive and said the price was the price.
I pointed out to him that the materiel cost and installation could be obtained at less than half of his quote.
So why would I make an order with his company.
He then became very rude and left.
He was obnoxious and had a serious attitude problem.
I would be very careful before placing any order before shopping around.
2025幎9æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Aquability ããã®åç
Dear Michael,
Thank you for taking the time to review our company and provide us with helpful feedback. We deeply regret that we were unable to find a solution to your bathing needs within your price range and that you did not receive good service from our representative during his recent visit.
At Aquability, we pride ourselves on our friendly personnel and were shocked and saddened to read your comments. We would like to take this opportunity to assure you that we take your complaint very seriously and have opened an investigation accordingly.
In the meantime, if you require any further information about our products and/or pricing structure, please do get in contact with us again, as we would be very happy to go through everything with you over the phone.
Warm regards,
The Aquability Customer Service Team
Happy customer.
The company were good at each stage from enquiry to completion. At no time were we short of information about progress and the fitting was timely and well executed.
2025幎9æ9æ¥
Aquability ããã®åç
Dear James,
Thank you so much for this wonderful feedback. It's fantastic to know that you received good service throughout and that the installation of your shower module went smoothly. We trust you are now enjoying using the new facilities.
Thank you again for your kind comments. We really appreciate your support.
Warm regards,
The Aquability Customer Service Team
Great service
Excellent installation by Sott and Ben,kept fully informed from start to finish.
Well worth the wait for a good quality product
2025幎9æ2æ¥
Aquability ããã®åç
Dear Customer,
Thank you for this lovely review. It's wonderful to hear that the installers were excellent and that the walk-in bath was worth the wait.
We hope you are really enjoying being able to bathe in safety once more.
Thank you for choosing Aquability and for recommending us to others.
Kind regards,
The Aquability Customer Service Team
Aquability ããã®åç
Dear David,
Thank you so much for taking the time to share your experience. We're so pleased to hear that the installers took care around your property whilst completing the works and trust that you are happy with the final finish.
Thank you again for choosing Aquability and for recommending us.
Warm regards,
The Aquability Customer Service Team
The two workmen who fitted our walk inâŠ
The two workmen who fitted our walk in shower were fabulous took just over half a day no mess very pleasant would recommend them
2025幎9æ9æ¥
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