Arma Karma レビュヌ 

352
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TrustScore 5段階評䟡の4

4.1

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5぀星のうち1の評䟡

Absolute criminals avoid like the plague. Insured my i phone 17 pro max and my wifes z fold asked at start of policy if i can have just one policy daid all good. Wife lost her phone went to make claim... もっず芋る

5぀星のうち5の評䟡

I needed to insure my phone before my group holiday later this year. My friend mentioned Arma Karma because of the great prices and what is included in the cover. It is hard finding insurance that is... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I discovered Arma Karma through Instagram and a helpful post about Festivals. Insurance for such an event had never occurred to us. It was very easy and straightforward to get cheap reasonably price... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Amazing service and price! After reading the last few reviews I was somewhat sceptical when looking to get cover for my sunglasses as they are very important to me. After speaking with the lovely cust... もっず芋る

䌁業が回答したした

䌁業情報

  1. 保険䌚瀟
  2. モバむル保険
  3. 個人保険䌚瀟

圓該䌁業による蚘述

Hello. We're Arma Karma an insurtech (insurance + tech) set on doing things differently. Our mission is to bring some 'Good' to the dull and unethical world of insurance. We have designed our possession-based insurance, and the company, to stand out from the crowd, so how are we different? The answer is simple; YOU get to choose what's protected. Your items are protected anywhere at home and even abroad! Our insurance is on a subscription basis, amend and cancel anytime with no hidden fees. What's even better is that with every subscription we donate 25% of our revenue and YOU can choose which charity it goes to! To find out more head to our website: http://armakarma.insure


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4.1

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TrustScore 5段階評䟡の4

352件のレビュヌ

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4.1

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(352)

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5぀星のうち1の評䟡

Davies Group: Insurance Claim: 2825309

So on 31/07/24 I started a claim for my iPhone and I have been push around , numerous emails, not to mention a few rude phone calls, today 22/8/24 I am still no further forward with getting my phone fixed, with each email response I send, I seem to have to wait a week for another contact and again it is to ask something else, website states they should respond within 48 hours, It is just stall after stall with another email, I have paid my insurance on time since Jan 2023 and I am getting such poor service now I need to make a claim, I would avoid this company at all costs if you are looking for phone insurance, I have another phone insured via my bank and at least they provide great customer service , will take my custom elsewhere if I do ever get my phone sorted via this insurance policy.
So this saga continues, after being contacted on Friday 23/8 by a very assertive male who gave no apology for all this hassle, I was assured all was in hand with my phone repair after paying £100 for the privilege. ( I have been with this insurance company since January 2023 and paid monthly insurance by direct debit trustingly) since this phone call I have received several texts from their repair company OLogic, advising me to download their app for further instructions and tracking, this app does not work , the screen is blank and when using my repair reference number via their OLogic website, it shows me nothing, I have emailed again, this time asking for a refund of my insurance payments and the £100 as I feel this company has not fulfilled their contract and with the refund I can then take my phone to Apple Genius Bar and pay the £350 I was quoted on 31/07/2024 to repair my phone, but oh no wait I have insurance with Arma Karma

.4 weeks later still with a broken phone and £100 out of pocket and another monthly direct debit paid
.it would be laughable if I was not so upset and angry and phone-less!!!

It’s now the evening of 10/09/2024 and guess what? Still no phone and no update from company after receiving an email saying they we were chasing up my repair on 05/09/24, I have sent several emails to both Armakarma and Ologic, who are supposed to be the company carrying out my phone repair, they revived my phone on 02/09/2024, I have given up hope of ever getting my phone back now, I have asked for all my money to be refunded too but I doubt that will have either, AVOID AVOID AVOID THIS COMPANY IS MY ADVICE

2024幎8月22日
自発的なレビュヌ
Arma Karma ロゎ

Arma Karma からの回答

Hi Neil,

We’re very sorry to read your review about your recent claims experience with us. We are investigating to find out what has happened, and apologise that the level of service you appear to have received from the claims team on this occasion has fallen below the extremely high standards we expect for our customers.

Following this, we have immediately escalated your case with our Claims Manager to be resolved as the highest priority. Please expect to be contacted by a member of our claims team shortly by phone with a follow up email with further details regarding the next steps for your claim. If you have any questions or need any further assistance please contact our customer service team by emailing hello@armakarma.insure or via out website live chat Mon-Fri, 10-4.

Kind regards,
The Arma Karma Team

5぀星のうち1の評䟡

It is terrible company they are trying


It is terrible company they are trying to get money out of our pocket and when we need to submit claim they turn into scam company I recommend everyone not to waste money by dealing with them

2024幎7月10日
自発的なレビュヌ
Arma Karma ロゎ

Arma Karma からの回答

Hi Ahmad,

We’re very sad to read your review of your claims experience with us. After reviewing your case, unfortunately, there were pieces of evidence that were not provided during the claims process which meant that our team were not able to progress your claim further. Our claims team have already been in contact with you to explain the information that is needed for us to be able to help. If you have any other questions about this, please contact our customer service team by emailing hello@armakarma.insure.

Kind regards,
The Arma Karma Team

5぀星のうち5の評䟡

I purchased stand alone insurance for


I purchased stand alone insurance for my prescription Ray Ban sunglasses. The website is exceptionally user friendly, the price was very reasonable and the whole process tock around 3 minutes.

2024幎7月2日
Arma Karma ロゎ

Arma Karma からの回答

Hi there, thank you for taking the time to leave us your amazing review! It's fantastic to hear your positive feedback on our sign-up process and we'll be feeding your comments back to the team.

As an extra thank you for becoming a new subscriber we've planted some trees just for you check out their location and watch them grow here: https://ecologi.com/armakarma

5぀星のうち1の評䟡

awful service

awful service, slow responses. I have been waiting 9 days since making a claim and am no closer to getting my phone fixed. The communication is poor and this is my second time making a claim, due to what I believe is further damage after they did not repair my phone adequately last time.
ArmaKarma outsource their insurance claims to Davies Group who do not respond. I feel really angry with the lack of support received so far and I would not recommend the company to anybody.

2024幎7月1日
自発的なレビュヌ
Arma Karma ロゎ

Arma Karma からの回答

Hi Rachel,

Thank you for sharing your feedback on your recent claims experience. We have extremely high standards for the levels of service that our customers receive during the claims process, and on this occasion, it appears to have fallen below the level we would usually expect. After your review was posted, we immediately contacted our claims manager to make sure your case was treated as a priority so it could be resolved as quickly as possible. Based on communication from our claims team, your phone has been repaired and returned to you. We are very sorry about the delays you faced while completing your claim, and we hope that we've now been able to put everything right for you. We are also working with our claims team to ensure that this does not occur again in the future.

If you have any questions or need any further assistance please don’t hesitate to get in touch with us at any time via email at hello@armakarma.insure or via our customer live chat.

Kind regards,
The Arma Karma Team

5぀星のうち5の評䟡

Just got some new AirPods

Just got some new AirPods. Heard of Arma karma and was impressed with the speed and ease of getting them insured.
Very reasonable price!
Thank you!

2024幎6月29日
自発的なレビュヌ
Arma Karma ロゎ

Arma Karma からの回答

Hi Neo, thank you for taking the time to leave us your excellent feedback! It's great to hear that you were able to find the right cover for your AirPods at the right price with us.

As an extra thank you for becoming a new subscriber we've planted some trees just for you check out their location and watch them grow here: https://ecologi.com/armakarma

5぀星のうち1の評䟡

APPAULING

These guys are absolutely useless! Despite me having my phone stolen & waiting 3 hours in a police station to get the official police report + providing proof of purchase + all other evidence required- Arma Karma refused to pay my claim because I could not provide 'proof of usage.' This is just a loop hole for them to get out of paying their customers!!! My phone was my own & purchased by me hence I wanted to ensure the PHONE not the SIM CARD. The sim card within it was my company's & therefore a business sim card which was not under my name nor did I have access to the network provider. They refused to pay without a letter from my network provider even though I got an official letter from my employer to explain why I could not provide this. THEY ARE CROOKS and will make any excuse not to pay you!

2024幎5月24日
自発的なレビュヌ
Arma Karma ロゎ

Arma Karma からの回答

Hi Sally,

We’re very sad read your review of your recent claims experience with us. In the event of a claim we may require evidence such as proof of purchase, proof of usage, police reports, and other necessary documentation listed in your policy wording.

After reviewing your case, unfortunately, there were pieces of evidence that were not provided during the claims process which meant that we were not able to validate the circumstances of your loss or approve your claim. Our claims team have already been in contact with you to explain the information which is needed for us to be able to assist further. If you have any other questions about this, please contact our customer service team by emailing hello@armakarma.insure.

Regards,
The Arma Karma Team

5぀星のうち5の評䟡

So pleased with Arma Karma so far!

So pleased with Arma Karma so far!

I was trying to find a policy to cover a secondhand device and not having much luck. Arma Karma’s policy covered exactly what I needed, and it strikes me as a really fair system and a really ethically conscious company (as far as any company could be).

Also, they were really clear about which secondhand devices are covered! I’ve been finding that other companies hide exactly what they’ll cover or have really confusing policy wording, but Arma Karma couldn’t have been clearer when I signed up and I really appreciated that, given my specific requirements.

I really love that they’re a B Corp and donate 25% of what they make from each subscription to a charity (either you choose or they select for you). That was definitely a selling point even without them being one of the few companies that met my needs.

As soon as it’s viable for me, I’d definitely consider switching all my devices to their insurance. Even aside from the clear process and reasonable rates and excesses, I really support what they’re doing to give a little back, and the fact that they have B Corp status is a really good sign to me. Super happy customer so far!

2024幎5月12日
自発的なレビュヌ
Arma Karma ロゎ

Arma Karma からの回答

Hi Al,

Thank you for taking the time to leave us such a fantastic and thorough review!

It's wonderful to hear that our story and charity partnerships means so much when looking to find the right cover for your most valued possessions. As part of our mission to provide better insurance and, as a certified B-Corp, we felt being able to cover second-hand or refurbished gadgets was important when trying to reduce our impact on the planet so if we can help our subscribers at the same time then it's a win-win.

Don't forget you can add new items on to your subscription at any time so if you have any questions about this, or you would like to get a quote then please contact our friendly customer service team.

As an extra thank you for becoming a new subscriber we've planted some trees just for you check out their location and watch them grow here: https://ecologi.com/armakarma

Kind regards,
The Arma Karma Team

5぀星のうち5の評䟡

5 star customer service

5 star customer service, the policy offers more than other gadget cover policies around the same price 💷

Thank you very much 👍🏜

2024幎4月25日
Arma Karma ロゎ

Arma Karma からの回答

Hi Lisa, you're very welcome and thank you for taking the time to leave us your fabulous review! We're so glad our customer service team were able to assist and we'll pass your comments on to the team; they'll be thrilled. If you need any further assistance we'll be right here to help.

As an extra thank you for becoming a new subscriber we've planted some trees just for you check out their location and watch them grow here: https://ecologi.com/armakarma

5぀星のうち1の評䟡

Terrible have emailed and do not let me


Terrible have emailed and do not let me cancel all it is, is a second tax

2024幎3月31日
自発的なレビュヌ
Arma Karma ロゎ

Arma Karma からの回答

Hi Adam,

We were sorry to see your review. Like many businesses, our customer service team closes for the weekend and deal with requests on the next working day. As such a member of our team has reached out to progress your cancellation as requested.
If you have any other questions, please contact our customer service team by emailing hello@armakarma.insure.

Kind regards,
The Arma Karma Team

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