Arrow Cars レビュー 

I am an 87 year old lady, booked a car for a hospital appointment with Baildon Arrow. Agreed pick up outside the property as we are difficult to access. Car arrived 20 mins late after 2 phone calls, leaving me standing cold and stressed. Unreliable.

We took a taxi from the airport to home. It was very quick to book and arrive. The driver (number 1027) was really friendly and helpful.

Having spent a month searching the internet for contact details I have at last received a refund which should have been automatic

Great service from Tariq, highly recommended.

I recently used Arrowcars Taxi at Bristol airport for the first time and last time, It was absolutely ripped off. I was told the journey would take 35 minutes, but when I checked Google before trip and at the taxi office, it said it would only take 15 minutes. I felt like I had no choice but to take the taxi as I didn’t see a taxi rank at the airport. Once I got in the taxi, the meter said it would take 30 minutes, but as the driver started driving, it recalculated to just 15 minutes. The driver went on to tell me that the office put in a different location. I definitely wouldn't recommend this taxi company. It cost me £45 for a 13 minute taxi ride. The taxi driver was a nice gentleman though who told me to use UBER when going back to airport. I would recommend downloading UBER app or taking a short walk to the Airport Tavern pub to get a taxi. This crowd will rip you off. Oh my UBER taxi back to airport cost £12

Taxi driver refused to let me pay via card link made me go to a cash point and get cash before he would even set off even though I said I would pay via
Card before hand

Awful. They don't even allocate a driver until 25 minutes after the time of your booking. I've missed appointments because they were half an hour late, and they don't seem to care.

I was knocked off my bike by one of their cars. Driver left without giving any details and I didn't get their number plate before they left. Contacted their customer services to be told apparently they have no information about which cars/drivers are working at any given time!

Emails were rude, dismissive, no interest to look into it all - as I didn't have photo evidence of the car to prove it was them they didn't want to know.

No evidence of any duty of care by the driver or the company, would not get in one of their cars

On 2 occasions I have been forced to use Arrow cars at LBA .
Both occasions I was asked to walk over the car park to the taxi which had gone to the wrong pickup area, the second time I refused and chose to wait for another vehicle, I did this because I have walking difficulties hence getting a cab. This company are rubbish when it comes to service also the price is so high £6 more than my local.
I will never use again.

Price for a 7 minute journey from mine to the airport and back from my flight- £16-18! Daylight robbery! Not impressed.

I would like to thank Arrow cars for their impeccable service....I would like to thank todays chauffeurs Mijad for his patience and who drove me to the airport safe and sound...
Thanks

Shocking. Booked a taxi to take me from my home to coach station. Took care to book a larger car for the two large suitcases I’d be taking with me. The car didn’t turn up. I called Arrow Cars to be told they were busy and that a car hadn’t been arranged. They offered to send one out but I had no idea when it might arrive. So I walked. I missed my onward connection. I’ve spoken with Arrow Cars since. Took ages through a very convoluted process to get a refund. And longer still to get an apology. I’m considerably out of pocket. They will, unsurprisingly not meet these costs. Absolute cowboys. Please, please avoid this company.

Taxi from Bristol Airport. One star because you can’t leave zero. It’s time the airport monopoly ended. Arrow cars treat customers like dirt and charge more than any other firm for the privilege of having them mess up. Atrocious service by the office, not the driver.

Fast car service, seamus the driver was very polite, and got us directly home without issues.

Dreadful "service". Pre-booked and paid £65.85 for journey Bristol airport to home. On arrival the room was full of people who hadn't booked, nowhere to sit and told to wait. After half-an-hour I asked how long it would be and was told I was second in queue for pre-booked. Waited as loads of people who hadn't pre-booked went out to their taxis. Taxi arrived nearly an hour late. I checked the Uber website and there were 5 available at prices between £35 and £40 who could be there in 5 minutes. Wish I'd read these reviews beforehand - never again. Excuses about late planes! If they can't allocate taxis to people who've pre-booked, they shouldn't take bookings from walk ins.

Not impressed. Just phoned twice to arrange a taxi to take me to the station & they hung up on me both times.
My son spends in the region of £100 a month using this company. A quick ‘can you hold the line please?’ would have been nice!

There is more chance of getting your grandmother to fetch you in her wheel chair, than this lot. The booking system is faulty. They won’t send a cab until the bank clears the transaction, which on a weekend, may be Monday morning. And when the transaction clears on Monday morning, they keep your money and promise to refund it, but don’t. Be warned.

Absolutely disgusting service. Pre booked a taxi for a family holiday. Returned to the airport and told we'd have to wait. Then when driver arrived he clearly had an issue and went to have a conversation with the operator. After 5 minutes I went over as it was 2am and had started to rain. Driver was rude and aggressive. Clearly had been underpaid by the company and took that out on us. He pulled up at my home removed my cases as I was putting the cases inside he took my 2yr old child out of my mum's arms and left her in the middle of the street at 2.30am and drove off.
Have complained to Arrow but heard absolutely nothing back. Please avoid this company.

Both Allan and Said were brilliant drivers, courteous and good company too. It was a pleasure to be with them.

The receptionists are really helpful and friendly
I wouldn’t use anyone else.

Pre booked a taxi on their website a week in advance. On the day, I rang them up to let them know we were ready for the taxi an hour early, which they said they may not be able to deliver which I understood. Then after waiting for the taxi past the time it was booked for, I got a call from a taxi driver in a completely different area (1h away)saying he was waiting for us, and then confessed there must’ve been a mix up with numbers. At this point I called the company to check our taxi would still be arriving, at which point they told me they never dispatched a taxi, as they needed prepayment, which they hadn’t told me on the booking, or when I rang them an hour earlier, and that I would need to prepay and then they could dispatch the taxi to arrive in 30 minutes. The staff were extremely rude, the first one hung up on me, absolutely would not use again,