Zoomcar レビュー 156

Worst app ,very irresponsible person I lost my car I never recommend to attach your own car to zoom cars .support team is also not giving proper information . Don't trust zoom cars this is my personal experience

Zero stars if I could give them that.

My experience with Zoom was extremely disappointing and stressful, especially while traveling with two children. My flight was delayed, and when I arrived at the airport, there was nobody available to answer calls or provide assistance. I tried multiple times to contact the company to inform them about my late arrival and ask if they could still accommodate my booking, but nobody answered the phone before or after my arrival.

I also attempted to cancel the reservation because I could not reach anyone. While at the airport, I even contacted customer support through chat and was told to call back during working hours, which was completely unhelpful given the situation.

Because Zoom was unreachable, I had no choice but to go from one rental company to another trying to find an available car for my family. Despite all of this, they still refused to provide a refund.

Very poor customer service, no support when needed, and no accountability. I would strongly discourage others from booking with this company.

Worst customer service ever.
Sue this company 🖕🏻

They advertise the cheap price but when they get there, they add charges that are mandatory they said. So I went from $150 car rental to $400 car rental. I told them to take a hike and I went to Alamo and rented a car. This place is a total rip off.

Worst rental car experience by far. My pick up was at 7am when they opened. The lady that was opening didn't show up until 7:30. I purchased the insurance online and was told that's 3rd party insurance so it doesn't work. I have insurance with my own car that covers rental vehicle's so I told her I didn't want insurance. She asked to see my coverages. I carry $100k on my policy. When she gave me the total it was much more then quoted online and when I asked why she said my policy doesn't meet the requirements of $300k. I work in insurance so liability doesn't cover the car, so that's just a scam for them to get more money. Then they charged a $450 cleaning fee for vaping in the car, but the times they said their vape detector went off we were on excursions, so i had to dispute with my credit card company. They are a scam and I would avoid renting from them.

Worst services ever, my car met with accident and there is no response from the zoomcar customer support or if I raise a ticket it automatically closes the ticket in 30 mins and closing comments are that the issue has been resolved. When you cannot serve then why do you provide services when you cannot manage. My car met accident and there was next trip booked and in cancellation they have charged with with 10000/- for no reason apart from that I did not receive the payments for the trip that was done using my car

This certainly was the worst rental car experience I have to go through. So after waiting an extremely long line at the counter for my reserved vehicle, I was informed first that I have to get a different vehicle than the one I reserved, then I was asked if I agreed with a mileage policy which wasnt on the website when I reserved it. I said no, they said they cannot rent me the vehicle, and that the reservation needed to be cancelled, and since it was through a 3rd party vender, It needed to cancel through them. Then I was charged and I disputed the charge and was told that I was the one that cancelled. I was told by them to cancel because I did not agree with their change of terms that I signed up for. I am not surprised actually because literally 3 people from of me while I was in line ALL were told to cancel their reservations due to somethings that they didnt agree with. I dont know if that is some why to scam us or what, but they charged me as so far got away with it. TERRIBLE experience.

The car was booked for Tuesday at 9:00 PM with the facility of pickup and drop. However, I received the car only at 11:00 PM, as the driver arrived late for the drop. This delay was not from my end.

Now, I have reached the drop location and am trying to end the trip, but I am unable to do so because neither the customer support team nor the vehicle owner is providing the required OTP to close the trip.

I paid Rs 6297, when i got the invoice it was of Rs 1000 less. Chatbots have fixed questions and doesn't address this, email are followed by calls to only say that its not their issue and close the ticket. I would never go with them again

Refund not initiated from past 3 days neither customer support is getting connected waste don't suggest this to customers

Run. Don’t walk away from this company. They are absolutely the worst.

I have books ertiga car number is KL37F5544 and host name is akshayjith AK contact details(+91 79-69099769 )I didnt get any car host denied to deliver the car i didnt get any option for complaint host is misbehaving and abusing not picking my calls denied multiple times i have call more than 20 times but he always denied we waited for so long but he always cut my calls and i have no options for any complaints host told me i am in function i cant give u the car i want my money back 3104 asapy

BEWARE! They wouldn't accept my insurance and I own 3 cars insured by a major carrier. They also claim to have smoke sensors in the cars ... considering the very low budget facilty and staff, I seriously doubt it! I don't smoke and had the convertible down the whole trip but $450 was the smoking fee!! I took an Uber back to the airport because I saw several people waiting for the shuttle for a LONG time. There were also several customers complaining about fees at the counter. I saw at least four different rental car names being used as well... shady for sure!
The one star is for the car, which was very nice.

Extremely poor support from Zoomcar. They promised insurance claim support and repair coordination after an accident, but even after 10+ days there was no action, no response, and no responsibility taken. I had to manage everything myself and release the vehicle from the garage at my own risk. Very bad customer service and no accountability when real problems happen. Not reliable for car owners.

I hate to say this (genuinely) but one star is being generous. The rental pickup is not grouped with the others (such as Enterprise, Alamo, etc) but is accessed via a hotel shuttle. Not a huge deal but definitely not convenient. Upon arriving to the rental site, I found that there were three booths which were connected to webcams. The customer service was remote.

There were three different credit card machines in that single kiosk, which I found to be notable, though not necessarily problematic.

First, they requested more information than I have ever been asked to provide for a car rental. They asked me to scan the front and back of my license, the front and back of my credit card, and provide all of the details of my insurance policy. The biggest surprise was the insurance. The rep examined the details of my policy and then told me an additional $200 would be charged because my insurance policy did not have adequate “loss of use” coverage. I was renting a basic Toyota Corolla for $95 (that would probably not even be available at one of the major renters due to its age and lack of features). It is worth nothing that my monthly premium for my comprehensive car insurance policy is around $100, so this charge would have made my total triple the original price.

I told him I was going to cancel and rent from another company (I could see on Expedia that a much nicer car could be rented for the same price after this extra charge). Of course, the rep said “let me talk to my manager” after which he told me the charge would be only $50. I reluctantly accepted, because the process had taken me about 30 minutes at this point.

I was then told that there would be a $250 deposit. With all of these additional charges, my credit card would have been over its limit, so I used my debit card. He then told me I had to use the card that he was expecting. So, he had to refund the original charge, charge that to my debit, then charge the deposit to my credit card.

By this time, the man who was in the adjacent kiosk had cancelled his rental due to the surprise fees and excessive personal information requests.

Please do not, under any circumstances, rent from this company.

When returning my rental, a family of four was there renting a car. The woman who was finalizing her rental began to complain (everyone in the room could hear what was happening). Apparently, they were going to charge her an additional (non-refundable) $700, because her insurance deductible was “too high”. One by one, people in the room began to explain their own situations, which were not identical but similar in one way: we were each charged sizable surprise fees.

This seems to be the business model. A business like this cannot last long. Every person in the room was a dissatisfied customer prepared to give a 1-star review.

STOP CHARGING HIDDEN FEES. STOP RIPPING PEOPLE OFF.

Absolutely fuming with Zoom cars I had to stop the journey and get out with my children. The driver kept staring in the rearview mirror at my young daughter, so I informed the police.

Noom car vvv worst not good
Payment not received 25 days
Ple don't attached car
Noom not profit time west

Third class app and third class service , zero support dont trust on this aap they will betray at last time when you need the car and ask for more money and cancelled your booking with the reason of unsuspecious activity at your account, no options for minus ratings

Was not expecting literally a "zoom" call in a phone booth with someone who barely spoke English in Orlando, FL off site of the airport. Was also told that they would not accept my insurance as they did not participate (Allstate really????). Advised if we pass any tolls that they are $25 for each toll. They roped me into spending $325 for insurance and $15/day for 7 days for basic tolls. I knew better but was exhausted and fell into their "TRAP." The process also took 45 minutes with a line out the door waiting to pick up a car. Then you have to wait in another line to pick up keys. They advertise $2/day for a car. When it seems too good to be true, it probably is. Key fav battery was low, tire pressure was low and the passenger window would not roll all the way up for two days. No inspection of vehicle before handing off to guest. DONT RENT FROM THIS COMPANY!

Thank you for the service,Amazing customer service from Sharmila and Karan very helpful and professional pleasant service.I definitely recommend you to contact them.