Art Ofレビュー 

662
TrustScore 5段階評価の4

4.2

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

All the AOF items are top quality, and arrive swiftly. Customer service especially Bailley has always been a spot on with queries or the odd time something has needed to be resolved. The AOF team trul... もっと見る

5つ星のうち1の評価

Ordered t-shirts in size XXL after referring to their size guide (which states pit to pit measurement of 24.6inch). Items arrived much much larger at 26inch. The company confirmed a manufacturing faul... もっと見る

企業が回答しました

5つ星のうち4の評価

Great products of high quality. Issue with delivery that was promptly resolved by the AoF team and I was very pleased with all my interactions with AoF However, after looking at all the negative... もっと見る

5つ星のうち5の評価

Lovely customer service when I had a query, Couldn't help me enough. Product was a perfect fit and very good quality. Very satisfied. Thank you😊


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4.2

ほぼ満足

TrustScore 5段階評価の4

662件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 90%に回答しています

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.2

すべてのレビュー

(662)

過去12か月のレビュー数: 45

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Top Quality All Round

All the AOF items are top quality, and arrive swiftly. Customer service especially Bailley has always been a spot on with queries or the odd time something has needed to be resolved. The AOF team truly care about their customers and I’m looking forward to many more purchases with them.

2026年6月29日
自発的なレビュー
5つ星のうち4の評価

Great products of high quality.

Great products of high quality.

Issue with delivery that was promptly resolved by the AoF team and I was very pleased with all my interactions with AoF

However, after looking at all the negative review I would suggest looking for a new courier as Yodel couldn't organise a piss up in a brewery and that's hurting your reputation.

2026年6月25日
自発的なレビュー
5つ星のうち1の評価

Ordered t-shirts in size XXL after…

Ordered t-shirts in size XXL after referring to their size guide (which states pit to pit measurement of 24.6inch). Items arrived much much larger at 26inch. The company confirmed a manufacturing fault and agreed to refund but only on return of the goods. No compensation/discount code or money off offered despite my time wasted arranging return and inconvenience. Very disappointed.

2026年6月22日
自発的なレビュー
Art Of ロゴ

Art Of からの回答

Hi James

We're so sorry to hear about your experience and the frustration it has caused

Although our size guide is based on body measurements rather than garment measurements, the tee you received did have a manufacturing issue and was bigger in the chest than expected.

As confirmed over emails, we were happy to arrange a free return for a full refund. However, our policy is to process refunds for faulty items once they have been posted. Unfortunately, this is required as in the past we've refunded items and never received the faulty/ incorrect garments back.

That said, we appreciate that inconvenience that this has caused. As a gesture of goodwill, we've set up a £10 gift card and it'll arrive in your inbox shortly

We sincerely apologise for the disappointment caused

5つ星のうち5の評価

Excellent Service and Fast Customer Support

Excellent Service and Fast Customer Support

I ordered a gift for my father from Art Of, but accidentally selected a size L instead of XL. I contacted customer service, and the issue was resolved quickly and efficiently.

I ordered the item to Denmark, and all shipping information was clearly communicated throughout the process. Most importantly, my father was very happy with his new sweater.

A big thank you to Bailey and the rest of the team for the great service and smooth shopping experience.

2026年6月2日
自発的なレビュー
5つ星のうち5の評価

Products are of consistently high…

Products are of consistently high quality and on trend. Great customer service

2026年6月6日
自発的なレビュー
Art Of ロゴ

Art Of からの回答

Thank you for your amazing review. We're delighted to hear that our products continuously meet your expectations and that you're really happy with our customer service

5つ星のうち4の評価

Great product

Great product, they could just do a better job of clarifying the delivery dates. E.g website says despatch in 2 working days but I ordered on a Sunday and it arrived on a Friday.

2026年5月31日
自発的なレビュー
Art Of ロゴ

Art Of からの回答

Hi James, thank you for the review and your feedback regarding delivery times. During busy periods it can take up to 7 working days for your items to complete production and be shipped. This information can be found on our website but could have been missed
https://art-of-football.com/pages/postage-and-delivery

We appreciate your feedback that delivery times could be clearer and I have shared this to the rest of the team!

5つ星のうち5の評価

I ordered a t shirt for my husbands…

I ordered a t shirt for my husbands 60th unfortunately received an incorrect tshirt.Bailey immediately organised a free return & correct shirt arrived a few days later.No quibbling just very good customer service.thank you

2026年5月23日
自発的なレビュー
Art Of ロゴ

Art Of からの回答

Hi Louise, thank you for your review. Despite the error, we're glad that we were able to sort this really quickly for you!

5つ星のうち5の評価

When I first ordered from Art Of I was…

When I first ordered from Art Of I was nervous about ordering from a brand that was new to me. After my first order I was hooked! Great quality, designs, and options. I am located in the United States and the shipping experience from the UK has been great each time. Could not recommend Art Of enough.

2026年6月2日
自発的なレビュー
Art Of ロゴ

Art Of からの回答

Hi Dylon, thank you for your kind review! We're delighted that your experience with us has been great every time!

5つ星のうち1の評価

Bad Customer Service

I ordered from them a week and a half ago now. It's a birthday gift for my brother. Yodel have had my parcel for over a week. I have been chasing Yodel for five days. They opened an investigation on the 16th. The investigation is supposed to take 48 hours. It's been over 72 hours and there's still no update. I have brought this up with the retailer and they won't do anything else about it. They say I have to keep waiting which is disgraceful. My brother's birthday has now passed and I have no gift. They have taken my money and I have nothing to show for it. They're not willing to help me. Yodel have had more than enough time to fix this and investigate this.

Edit: your investigation was only prompted after I had managed to get Yodel to investigate. After waiting 72 hours, I was told to wait and when I mentioned being unhappy, that was when you finally offered a replacement item. The delivery fee was refunded but I feel that was more of a moral obligation, as opposed to a gesture of goodwill as Yodel tracked delivery is 2-5 business days and it's now well over that. It was the lack of empathy and urgency shown by your customer service team that have really let me down.

2026年5月19日
自発的なレビュー
Art Of ロゴ

Art Of からの回答

Hi Erin

We're very sorry to hear about your experience and completely understand your frustration, especially given this was intended as a birthday present for your brother.

After being made aware of the issue, we immediately raised an investigation with the courier and kept in regular contact with you. Once the parcel was confirmed as lost in transit, we arranged a replacement order and also refunded the original delivery fee as a gesture of goodwill

We appreciate that the delay caused by the courier meant the gift unfortunately didn't arrive in time, and we sincerely apologise for the disappointment caused

Thank you again for your patience whilst we worked to resolve this for you.

5つ星のうち5の評価

My t-shirt arrived within 3 working…

My t-shirt arrived within 3 working days, meaning I can wear it in Istanbul for the final! Massive thanks to Bailey for their amazing customer service.

2026年5月14日
自発的なレビュー
Art Of ロゴ

Art Of からの回答

Hi Matthew

Thank you so much for the review. We're glad the tee arrived in time for the final and that you were really happy with the customer service!

5つ星のうち5の評価

2 purchases, 2 excellent experiences!

I've purchased from AoF twice now and on each occasion I've been really impressed. The quality of the clothing is excellent, the cotton T-Shirts are durable, wash well and look great, what more could you want?! On my 2nd purchase, I had an issue with the delivery nothing to do with AoF, it was a Yodel problem. However, the way it was handled was brilliant, great communication and excellent customer service. Shout out to Bailley who handled my enquiry and supported with the resolution of the problem, what a rockstar! If you're sitting on the fence with regards to making a purchase from AoF to quote another clothing brand 'Just do it' i assure you, you won't regret it.

2026年5月7日
自発的なレビュー
Art Of ロゴ

Art Of からの回答

Thank you so much for the amazing review for your continued support! It means a lot to the whole team!

5つ星のうち5の評価

Great Customer Service

Item I bought was too small , no issues with returning it and reordering. Customer Service was great . Would definitely recommend and will be buying in the future from this company.

2026年4月28日
自発的なレビュー
Art Of ロゴ

Art Of からの回答

Hi Maggie. Thank you for your review. We're glad the return and reorder process was smooth and that we were able to help. We really appreciate your recommendation and look forward to your next order!

5つ星のうち5の評価

Absolutely fantastic customer service

Absolutely fantastic customer service, they were so quick to come back to any questions I had about my order, and the hoodie is brilliant quality, really heavy fabric and the stitching is perfect. Definitely a 5 star company.

2026年4月22日
自発的なレビュー
Art Of ロゴ

Art Of からの回答

Thank you so much for leaving a review. We're really pleased that you're happy with our customer service and the hoodie!

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