Sürecin en başından sonuna kadar, konuya hakim ve deneyimli bir ekiple birlikte ilerledik. Baskılarım benim için çok kıymetli birine hediyeydi, kendisi de çok beğendi. Malzeme çok kaliteli, kargo süre... もっと見る
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We recently had artdesigna make one of their Olive Wood and Moss pieces. They were great at communicating throughout the entire process and allowed us to approve the raw wood pieces and basic layout b... もっと見る
企業が回答しました
On receiving our glass wall art we noticed a slight fault with one . Contacted company straight away and they went above and beyond and we received a replacement within a week . And they kept us upto... もっと見る
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Absolutely Delighted....not only does my glass art look superb and a focal point of my kitchen but the back up support has been amazing. The team at artdesigna assisted me with a particular delivery s... もっと見る
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企業情報
当該企業による記述
ArtDesigna was formed by a group of artists committed to replacing outdated art concepts with something sleeker, cleaner, and able to survive longer. Today, our ultra-clear glass prints turn ordinary art into high-quality statement pieces that are easy to clean and will survive in your home for longer.
連絡先
Favoritenstraße, 184/2/24, 1100, Vienna, オーストリア
- +436601581665
- support@artdesigna.com
- artdesigna.com
4.4
優良
433件のレビュー
ネガティブなレビューの 55％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Definitely be back!
The whole experience was fantastic and end product looks so good!!
Customer service was some of the best I have had :)
Thanks!!
2025年6月16日
自発的なレビュー
artdesigna.com からの回答
Dear Andrew,
We’re so glad you had a fantastic experience and are happy with how everything turned out! It’s especially great to hear our customer service left a strong impression — thank you for sharing!
We are looking forward to your next purchase!
Perfect.
Purchased the giraffe art as a splashback for my kitchen. Delighted with it.
Well made, kept informed on progress through the whole thing and delivery on time. Couldn’t be happier.
2025年6月13日
自発的なレビュー
artdesigna.com からの回答
Dear Margaret,
Thank you so much for your kind feedback!
We're thrilled to hear the giraffe art looks great in your kitchen and that the entire process—from updates to timely delivery—met your expectations.
It’s fantastic to know you’re so pleased with the result!
We are looking forward to creating more artwork for you!
Great product
Great product. Very good communication with customers I.e. company is quick to respond to customers concerns.
Would buy again from this company.
2025年5月30日
自発的なレビュー
artdesigna.com からの回答
Dear Paul,
Thank you for your wonderful review!
We're so glad to hear you're happy with the product and our customer service. It's great to know you'd shop with us again — we truly appreciate your support and are looking forward to your next purchase!
The product itself is a 5 star rating…
The product itself is a 5 star rating but the delivery is a joke. This is on the other hand a issue with FedEx and I got the most excellent support from the Artdesigna team.
2025年5月29日
自発的なレビュー
artdesigna.com からの回答
Dear Erik,
Thank you so much for your kind words about the product and our support team! We're truly sorry to hear about the trouble with the delivery — unfortunately, we do not have control over the shipping operations but are working closely with our shipping partners to resolve any issues! We're glad we could assist you with the problem.
Your feedback means a lot and helps us keep improving.
My wife ordered a picture from Italy…
My wife ordered a picture from Italy and was hit with extra charges by customs. Safe to say we won't be using them again. They didn't even warn us Artdesigna not only are professionals but have a great selection of products. I can not recommend them enough. Thumbs up from me.
2025年5月27日
自発的なレビュー
artdesigna.com からの回答
Dear Jeffie,
Thank you so much for your review!
We are sorry to hear you had a bad experience with another firm, and glad to hear we could give you a smooth purchasing experience!
We are looking forward to creating more artwork for you!
Excellent
On time, fast and most of all great art work im saving for an 80×80 . Well happy 😊 and great support. Peace out
2025年5月27日
自発的なレビュー
artdesigna.com からの回答
Dear Bradley,
Thank you so much for your kind review!
We cannot wait to create more artwork for you.
If you need any further assistance with your purchase, please feel free to reach out to us at support@artdesigna.com any time!
I was very pleased with my wall art
I was very pleased with my wall art. It looked even better than it did on line. The glass wall art was well packaged. It was easy to fit to the wall and we are very pleased with it. Communication was excellent in terms of queries before we made the purchase. The only reason I have give 4 stars rather than 5 is the the wall art arrived a few days later than expected. This was not really a problem but, we received an email to say it would be delivered on 16/05/2025, so one of us had to wait at home. It did not arrive until 20/05/2025.
2025年5月20日
自発的なレビュー
artdesigna.com からの回答
Dear Lynne,
Thank you so much for your thoughtful feedback! We’re delighted to hear that you’re pleased with your glass wall art and that it exceeded your expectations. We’re also glad our team could assist you with your queries before your purchase.
We sincerely apologize for the delivery delay and the inconvenience it caused—we understand how frustrating that can be. We'll continue working closely with our delivery partners to improve accuracy and avoid this in the future. Currently, they can provide an estimated date, but this date can change within the express delivery timeframe.
We truly appreciate your support and hope you enjoy your new artwork for years to come!
artdesigna.com からの回答
Dear C,
We're very sorry to hear about this experience. We did reach out requesting your information to resolve the issue, but unfortunately, we haven’t received a response yet. Please contact us directly at support@artdesigna.com, and our support team will be happy to assist you further and make things right.
DHL delivery Partner
Good evening,
I’d like to make a complaint regarding the attached order due to your shipping partner DHL under waybill reference number 3751460775.
This was purchased for a birthday gift and I’ve now had to purchase another gift as the order was dispatched from Istanbul to Sydney and the shipping company has sent it to Germany, Ohio, Honolulu, and now Being sent to Sydney.
I also took the day off work to receive the order and had to call the shipping company to be told it’s been sent and somehow ended up in a container to the United States. I’ve had to open a complaint with the shipping company and have been now told it’s en route to sydney.
please advise what can be done about this situation as it’s very disappointing.
I’ll also add this to your review site for action.
thank you,
Steve
All Shipment Updates
Friday
2 May 2025
9:40 pm (UTC +10:00)
Processed at SYDNEY - AUSTRALIA
SYDNEY - AUSTRALIA
1 Piece ID:
JD014600012099206625
Friday
2 May 2025
9:34 pm (UTC +10:00)
Clearance processing complete at SYDNEY - AUSTRALIA
SYDNEY - AUSTRALIA
1 Piece ID:
JD014600012099206625
8:23 pm (UTC +10:00)
Arrived at DHL Sort Facility SYDNEY - AUSTRALIA
SYDNEY - AUSTRALIA
1 Piece ID:
JD014600012099206625
10:58 am (UTC +10:00)
Customs clearance status updated. Note - The Customs clearance process may start while the shipment is in transit to the destination.
SYDNEY - AUSTRALIA
6:03 am (UTC +10:00)
Customs clearance status updated. Note - The Customs clearance process may start while the shipment is in transit to the destination.
SYDNEY - AUSTRALIA
Thursday
1 May 2025
12:24 pm (UTC -10:00)
Shipment has departed from a DHL facility HONOLULU - USA
HONOLULU - Hawaii - USA
1 Piece ID:
JD014600012099206625
8:22 am (UTC -10:00)
Shipment is in transit to destination
HONOLULU - Hawaii - USA
1 Piece ID:
JD014600012099206625
6:20 am (UTC -04:00)
Shipment has departed from a DHL facility CINCINNATI HUB - USA
CINCINNATI HUB - Ohio - USA
1 Piece ID:
JD014600012099206625
Wednesday
30 April 2025
10:08 pm (UTC -04:00)
Processed at CINCINNATI HUB - USA
CINCINNATI HUB - Ohio - USA
1 Piece ID:
JD014600012099206625
3:53 pm (UTC -04:00)
Shipment is in transit to destination
CINCINNATI HUB - Ohio - USA
1 Piece ID:
JD014600012099206625
Monday
28 April 2025
9:14 pm (UTC -04:00)
Shipment is in transit to destination
CINCINNATI HUB - Ohio - USA
1 Piece ID:
JD014600012099206625
Sunday
27 April 2025
2:57 pm (UTC +02:00)
Arrived at DHL Sort Facility LEIPZIG - GERMANY
LEIPZIG - GERMANY
1 Piece ID:
JD014600012099206625
Saturday
26 April 2025
10:43 pm (UTC +03:00)
Shipment has departed from a DHL facility ISTANBUL - TURKEY
ISTANBUL - TURKEY
1 Piece ID:
JD014600012099206625
9:23 pm (UTC +03:00)
Processed at ISTANBUL - TURKEY
ISTANBUL - TURKEY
1 Piece ID:
JD014600012099206625
10:09 am (UTC +03:00)
Arrived at DHL Sort Facility ISTANBUL - TURKEY
ISTANBUL - TURKEY
1 Piece ID:
JD014600012099206625
8:31 am (UTC +03:00)
Shipment has departed from a DHL facility ISTANBUL EAST - TURKEY
ISTANBUL EAST - TURKEY
1 Piece ID:
JD014600012099206625
Processed at ISTANBUL EAST - TURKEY
ISTANBUL EAST - TURKEY
1 Piece ID:
JD014600012099206625
Friday
25 April 2025
6:28 pm (UTC +03:00)
Processed at ISTANBUL EAST - TURKEY
ISTANBUL EAST - TURKEY
1 Piece ID:
JD014600012099206625
4:35 pm (UTC +03:00)
Shipment picked up
ISTANBUL EAST - TURKEY
1 Piece ID:
JD014600012099206625
2025年5月1日
自発的なレビュー
Great piece
Great piece. Love it. Communication was great. The 10 percent off code wasn't working and they were quick to create a new one for me so that I can purchase smoothly. Will definitely be buying more in the future.
2025年4月30日
自発的なレビュー
artdesigna.com からの回答
Dear Jay,
We truly appreciate your kind words and are so glad you’re happy with your purchase. Thank you for your patience with the discount code—we're always here to help. Looking forward to serving you again in the future!
Outstanding
Just had my fourth custom picture delivered by Artdesigna and they are all fantastic. Quality of product, service, and delivery is excellent.
2025年4月29日
自発的なレビュー
artdesigna.com からの回答
Dear Mr Mac,
Thank you so much for your continued support and kind words! We're thrilled to hear that you're happy with all four of your custom pieces. It means a lot to us that you appreciate the quality, service, and delivery—we truly strive to give our best every time. We look forward to creating more beautiful art for you in the future!
Caroline was the absolute best
Caroline was the absolute best. I needed guidance with my photo and she was on top of everything ! Received order and we just love it!
2025年4月24日
自発的なレビュー
artdesigna.com からの回答
Dear Margie,
Thank you for taking the time to share your experience! We’re delighted to hear our support team could help make the process smooth and enjoyable for you.
We truly appreciate your trust in us and are looking forward to creating more Wall Art for you!
Beautiful piece of art
Beautiful piece of art, well packaged and looks stunning on my wall. I have already from family had some lovely feed back on how beautiful it is.
2025年4月4日
自発的なレビュー
artdesigna.com からの回答
Dear Kelly,
Thank you so much for your lovely review and feedback!
We're really happy to hear the piece has made such a great impression.
It’s always wonderful to know our Wall Art is being enjoyed and appreciated!
Great choice of products on the website…
Great choice of products on the website at very competitive prices. Our chosen item arrived very quickly, but only 2 of the 3 parcels were delivered. ArtDesigna customer service was fantastic and responded immediately to my query about the third parcel and it was delivered the next day. Well packaged and the Lava Trio looks fab on our wall. So pleased with it. Quality is fantastic.
2025年4月3日
自発的なレビュー
artdesigna.com からの回答
Dear Sharon,
Thank you for taking the time to leave a review!
We're glad to hear you're happy with the Lava TRIO and that it was a suitable addition for your space.
We are always here to help and really appreciate your kind words and support!
Company you can trust 100%
Great company to deal with. Response time to email is pretty much straight away. Quality of product is outstanding. Delivery is fast even though the product arrived from abroad. A company you can trust 100%. Absolutely love the picture and I am ordering another 2 in April. Thank you
2025年3月31日
自発的なレビュー
artdesigna.com からの回答
Thank you for your kind review!
We're so pleased to hear that everything from the product quality to the service met your expectations. It’s great to know the product found a happy home, and we’re excited to create more Wall Art for you.
Thanks again for putting your trust in us!
Excellent Conpany
Excellent customer service a thoroughly professional business who value their customers. A beautiful item which was delivered quickly.
I’m delighted with my purchase I would thoroughly recommend this business if you’re looking for a quirky quality different gift.
2025年3月8日
自発的なレビュー
artdesigna.com からの回答
Hi Deborah,
Thank you so much for your kind words!
We're really happy to hear that you loved your item and had a great experience with us. It means a lot to know that our effort to offer something a little different really came through.
Thanks again for your support and recommendation!
Beautiful piece of glass art was bought…
Beautiful piece of glass art was bought from this company great communication from them at every step the art work it’s self is stunning fast delivery would defo recommend
2025年2月24日
自発的なレビュー
artdesigna.com からの回答
Hi Pammy,
We’re so glad to hear that you love your Glass Wall Art!
It’s great to know that our communication and fast delivery made your experience even better.
Thank you for your kind words and recommendation—we truly appreciate it!
Absolutely love our new wall art
Absolutely love our new wall art. The colours are so vibrant and was so easy to hang on the wall. Great purchase and no long annoying delivery times. Very impressed
2025年2月15日
自発的なレビュー
artdesigna.com からの回答
Hi William,
Thank you for your wonderful feedback! We’re so pleased that the colors, ease of hanging, and fast delivery made your experience a great one.
Enjoy your new wall art!
Spiritual hands
I opened my wall art & all I could say was wow! I don’t often leave reviews but this was just so beautiful I had to. I absolutely love it and I can’t wait to hang it on my wall.
2025年2月14日
自発的なレビュー
artdesigna.com からの回答
Hi Diva,
Thank you for your review.
We are delighted to hear that your wall art exceeded your expectations. It truly means a lot that you took the time to share your experience.
We hope the artwork brings joy to your space!
Exactly as described
Exactly as described . Wonderful packaging. Speedy delivery. Highly recommend.
Fantastic Quality products.
2024年12月13日
自発的なレビュー
artdesigna.com からの回答
Hi Natalie,
Thank you so much for your kind words!
We're thrilled to hear you are satisfied with our products and services.
Your recommendation means the world to us and we are looking forward to creating more artwork for you!
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