If i was reviewing the product itself this would be a 5 but customer service has totally destroyed it bought external wall cladding and happy with the quality and standard even after they sent th... ãã£ãšèŠã
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The service we received from day one from the Artificial Living team was first class. They provided numerous samples to assist us in making our selection. Once we had made our choice, delivery was wit... ãã£ãšèŠã
Fantastic product, very well packaged and delivered on time when we ordered in September. All the builders who've worked on our garden room love the acoustic wood panels and want to replicate our desi... ãã£ãšèŠã
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Ordered some decking trim . My husband has worked in the caravan leisure industry and stated this is the best he has seen in comparison. So was very pleased as you cannot order samples of the trim j... ãã£ãšèŠã
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Artificial Living is committed to offering the very best in Artificial Grass, Composite Decking, Composite Wall Cladding and Artificial Plant Wall products the market has to offer...We won't be beaten of Quality of Price!
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- artificial-living.com
4.4
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Artificial grass drains well and stillâŠ
Artificial grass drains well and still looks fresh after rain.
2026幎2æ24æ¥
Really happy with the cladding
Really happy with the cladding. Makes the house look far more expensive than it is.
2026幎2æ19æ¥
Grass looks surprisingly real
Grass looks surprisingly real. Neighbours thought it was turf.
2026幎2æ17æ¥
Delivery took an extra day butâŠ
Delivery took an extra day but everything arrived well packed. Cladding looks great.
2026幎2æ14æ¥
Decking quality is bang on
Decking quality is bang on. Straight boards, no warping, easy to fit.
2025幎8æ22æ¥
Grass feels great underfoot and doesn'tâŠ
Grass feels great underfoot and doesn't look fake like some others we saw.
2026幎2æ4æ¥
Delivery was a bit late but customerâŠ
Delivery was a bit late but customer service kept us updated and sorted it quickly. happy with the cladding.
2026幎2æ3æ¥
Decking boards are solid and lookâŠ
Decking boards are solid and look really smart once laid. Garden feels completely different now.
2026幎1æ25æ¥
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Artificial grass is quality
Artificial grass is quality. Soft, looks natural and the dog hasn't ruined it yet.
2026幎1æ25æ¥
Happy with the acoustic panels
Happy with the acoustic panels. Simple to fit and they've improved the sound in the room without being over the top.
2026幎1æ22æ¥
Pergola was easy enough to install withâŠ
Pergola was easy enough to install with two people. Everything lined up properly and the quality is better than expected.
2026幎1æ18æ¥
The artificial grass feels durable butâŠ
The artificial grass feels durable but still soft. No issues with drainage after rain and it still looks fresh weeks later.
2026幎1æ16æ¥
Slatted cladding is great quality andâŠ
Slatted cladding is great quality and gives really premium finish. Delivery was smooth and well packaged.
2026幎1æ14æ¥
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Customer service was helpful when weâŠ
Customer service was helpful when we weren't sure which grass to go far. End result looks brilliant and has held up well so far.
2026幎1æ13æ¥
Very pleased with the compositeâŠ
Very pleased with the composite decking. Easy to work with and looks smart now it's down. Would use again.
2026幎1æ11æ¥
Installed the pergola over our patioâŠ
Installed the pergola over our patio and it's made a massive difference. Solid, well made and looks very clean and modern.
2026幎1æ9æ¥
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Artificial grass arrived exactly asâŠ
Artificial grass arrived exactly as described. No harsh smell and feels much nicer than others we looked at. Ideal for children and pets.
2026幎1æ8æ¥
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Good experience overall
Good experience overall. The slatted cladding looks great once fitted and has completely changed the look of the house.
2026幎1æ7æ¥
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Great products
Really happy with the artificial grass. Looks natural and feels soft underfoot. The kids are on it constantly and the dog loves it too.
2026幎1æ5æ¥
Ordered slatted cladding on Dec 5
Ordered slatted cladding on Dec 5. Received confirmation of the order. Delivery was 1 - 5 days. I expected a longer time as I live in a remote area.
It is now Dec 19 and nothing has arrived and I have received no communication despite sending an enquiry via email with o response.
Order No. 23777
As per your response I received no email regarding the alternative address for shipping. I regularly check both my inbox and spam and received no email.
I also received no response to my email enquiry.
2025幎12æ19æ¥
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Artificial Living ããã®åç
Dear Sam,
I hope this message finds you well.
I wanted to follow up regarding your order with us. On the 8th of December, we sent an email informing you that, unfortunately, we are unable to fulfill deliveries to the Shetland Islands. We had requested an alternative mainland address where we could arrange delivery, but as we didnât receive a response, we have gone ahead and processed a full refund for your order.
We sincerely apologize for any inconvenience this may have caused.
Wishing you and your loved ones a very merry Christmas and a happy New Year.
Warm regards,
The Artificial Living Team
Update:
Hey Sam,
The email will have come from hello@artificial-living.com.
I can see that you have now placed another order through the online store #23868, as a gesture of goodwill Iâll get this upgraded to express shipping for you, weâre hoping you should have it delivered before Christmas.
Please do feel free to give us a call on 0161 509 8637 if you need anything further at all.
Kind regard,
AL
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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