Ashby Aromatherapy ロゴ
ウェブサイトにアクセス

Ashby Aromatherapy レビュー 

161
•
TrustScore 5段階評価の2

1.8

アロマセラピー用品店
レビューを書くウェブサイトにアクセス
レビューを書く

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I have previously brought items from this shop directly and they were great so tried online this time as not due trip into lincoln and wanted to get present for someone I knew would love the products.... もっと見る

5つ星のうち1の評価

Placed an order online in the 18th Oct, not received. Tried to contact via webchat with no reply, emailed with no reply, rang a mobile number given on their Facebook page, no answer (this number was... もっと見る

5つ星のうち1の評価

I would love to review the products but as I never received them I can't. Despite several emails to the company I have heard nothing. I even attempted to phone them, but the number on the web site is... もっと見る

5つ星のうち1の評価

Do not buy online from this company. They take your money and do not send the purchases. They do not respond to emails and their telephone number is disconnected. I spoke to somebody from the neighbou... もっと見る

企業情報

  1. アロマセラピー用品店
  2. 美容製品卸業者
  3. 毛髪製品店
  4. トイレタリー店

さまざまな外部ソースから提供された情報

Ashby Aromatherapy products are all carefully blended by hand in the UK, infused with the highest quality essential oils and plenty of indulgence.

連絡先

1.8

期待以下

TrustScore 5段階評価の2

161件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューに回答していません

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

1.8

すべてのレビュー

(161)

過去12か月のレビュー数: 7件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら
5つ星のうち5の評価

Excellent

Excellent! Ordered online, found a couple of teething problems which were dealt with by Ash promptly and courteously. Super fast delivery and excellent item. I'm a very pleased customer and i highly recommend this lovely shop. Many thanks again.

2021年8月1日
5つ星のうち1の評価

I have previously placed orders with…

I have previously placed orders with Ashby and although a few initial problems with postage cost accumulated this was sorted and products received were lovely .however this time I placed an order on the 26th of june which i didnt recieve I have contacted ashby aromatherapy twice this week regarding this and although messages were seen ,I did not receive a reply and still no order .Disappointing and I think it will refrain from ordering again..

2021年7月9日
自発的なレビュー
Ashby Aromatherapy ロゴ

Ashby Aromatherapy からの回答

I don’t even now where to start with this one review. The customer made contact via Instagram messenger, to which a automatic message is sent out. Whilst it looks like the message have been read, it is not always the case. To be honest the only time this came to light was when a 1 star review was left, and a email came through from Trust pilot. I will be honest I was cross and left a abrupt message, as I had no communication from the customer, until we discovered the method of contact was via Instagram. I not wishing to be rude, but the order confirmation that we send out has our telephone numbers and email address to contact us regarding missing orders.
I explained to the customer about not receiving the messages, and also that I was off work due to Food poisoning hence the delay in dispatch, and that this information was posted on our social media sites that we was closed. I also explained that the fact Facebook, Instagram and Instant message chat, don’t work together anymore with our website due to changes made by these platforms, and that is why the messages was not answered, and I also apologised for my abrupt message after exchanging messages.

Sadly the order arrived and one essential oil was missing. The annoying thing is, when I placed this international order, it was the only one I had to do. I remember clearly what was packed. my response was short as I found it very strange, but again what I believe to be correct could be wrong as I was not 100% better when returning to
Work. Furthermore I also go the customer mixed up with someone else that was in the habit of saying items was missing from every order. I have refund for the missing item, and managed to separate the customers details from a similar account.

At the end of the day I don’t think we could ever agree to disagree on this matter, and no matter what I say or do, it will nor rectify this matters We was both to blame here, more so myself, my automatic response to a 1 star review when I had no emails or calls, to discover the customer had been messaging through social media platforms to which was not seen. I only found the messages by typing in the customers name into Instagram search, to which it was waiting for a accept invite on Instagram. Personally if I was waiting for a order i would pick up the phone and make contact or use the email address provided. But we are only human, and I do see my mistake and how I handled this matter. But after establishing several facts the customer was still not happy with it the overall outcome, and whilst I can see why, there is 2 sides to the story - hence my response to this message.



5つ星のうち5の評価

Brilliant product, great ethics and smells amazing!

Brilliant product that leaves you with that spa feeling for a value for money price

I just purchased the feel warm lotion and it’s given my dry mum hands a new lease of life. You can tell that it absorbs right into your skin. I put it on in the night and leaves me feeling all relaxed for bed.

Meena

2021年5月2日
自発的なレビュー
5つ星のうち5の評価

Customer service excellent

I was very impressed with the customer service and so delighted with the Himalayan Salt Lamp when it arrived, that I ordered a further two!

I would strongly recommend.

2021年4月29日
5つ星のうち5の評価

Himalayan salt lamp - great service!

Ordered a Himalayan salt lamp. Within a couple of hours of placing my order I was contacted to ask if I’d like to choose my own lamp and was sent a video and photos of different lamps available which was great as they’re all so different. It was delivered well-packaged and with clear instructions. I’m delighted with the product and service. Big thank you!

2021年2月6日
自発的なレビュー
5つ星のうち5の評価

Fantastic smelling natural products

I am so impressed with the lemongrass, geranium and lavender soap and hand lotion. These products are natural with a wonderful uplifting smell. I would definitely recommend purchasing these products with everybody washing their hands so much more due to Covid 19. I would also recommend the face mask mist which is so refreshing and cooling when you have to wear a face mask all day.
A great local company with quality products, excellent customer service and speedy delivery.

2021年1月24日
自発的なレビュー

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。

詳細情報