async.com レビュー 220

async.com からの回答

2026年2月6日

Hi Matt,

Thank you so much for taking the time to share this - it truly means a lot to our team!

We’re really glad we could help get you logged back in and that the experience felt smooth and stress-free. Hearing that Async has supported you in creating Lead with Impact and helped you feel confident as a newer podcaster is exactly why we do what we do. I’ll be sure to pass along your kind words to Lisa as well - she’ll really appreciate it.

Thank you for trusting Async and for the thoughtful recommendation.

-The Async Team

async.com からの回答

2026年2月5日

Hi Cherie,

Thank you so much for the kind words! We’re really happy to hear that you loved the platform and had a positive experience with our technical support team. Your feedback means a lot to our team, and we’re always here if you need anything moving forward.

-The Async Team

async.com からの回答

2026年2月5日

Hi Larry,

Thank you so much for sharing this - it truly means a lot to us. We’re honored that Async has been a core part of your workflow for the past three years and across 143 episodes of Welcome Home.

Hearing that our intuitive design and AI-powered tools have helped you move from raw recordings to polished episodes with less friction, while keeping the focus on honoring your guests’ stories, is exactly what we strive for. Thank you for trusting Async and for the important work you do amplifying Veterans’ voices.

-The Async Team

async.com からの回答

2026年2月5日

Hi Amy,

Thanks for sharing your feedback. We’re really sorry to hear this was your experience.

That definitely doesn’t sound right, and we’d genuinely like to help investigate what happened with the AI output. We’ve checked our records but can’t seem to locate a support conversation tied to your account about this issue yet. If you’re open to it, please reach out to us directly via in-app chat or email so we can take a closer look at your specific project and assist properly. Please mention the Trustpilot review.

We’re always happy to review examples, troubleshoot, and make sure the product works as intended for you.

-The Async Team

async.com からの回答

2026年1月26日

Hi there,

Thanks for taking the time to share your feedback - we’re genuinely sorry this has been your experience.

To clarify a few points: our support team is available Monday through Friday from 6:00 AM to 10:00 PM GMT, specifically to cover as many global time zones as possible. We do support customers worldwide, and we’re sorry if our response time or communication felt unsatisfactory in your case.

Regarding AI Clips, the feature has not been removed from the Pro plan. After reviewing your account, we can see that you’ve used 90.6 minutes of the 120-minute AI Clips allowance included with Pro. The clip you attempted to generate was longer than the remaining ~30 minutes, which is why the system prompted an upgrade to the next tier. This was due to reaching the usage limit, not a sudden removal of the feature.

We also understand how frustrating it is to lose time or momentum due to bugs or unclear limits. Your feedback about product reliability, clarity conveyance, and support experience is taken seriously, and we’re actively working on improvements in these areas. We’re happy to review any specific issues you encountered and help however we can.

-The Async Team

async.com からの回答

2026年1月16日

Hi Tom,

Thanks for taking the time to share your experience. We’re sorry to hear how frustrated this has been.

We’d like to clarify a few important points for transparency. After reviewing your account, we can see that you signed up for a monthly subscription back in October. We don’t offer free trials on monthly plans - trials are available only on annual subscriptions. This is shown at checkout before completing sign-up. Monthly plans renew automatically each billing cycle, as is standard for subscription services.

You reached out to us in January, after a subsequent monthly renewal had already been processed. While refunds are available within 7 days of the initial charge, we’re unfortunately unable to issue refunds for later renewals, which is why your request couldn’t be approved.

We understand that this wasn’t the outcome you were hoping for, and we’re sorry for the disappointment. Our goal is always to be clear about billing and help users make informed choices, not to catch anyone off guard. If there’s anything about the platform, billing, or plans that you’d like us to clarify further, we’re always happy to help. Please reach out to support@podcastle.ai.

Thank you!

-The Podcastle Team

async.com からの回答

2026年1月15日

Hi Doland,

Thank you so much for your kind words! We’re thrilled to hear that Podcastle has become your go-to tool for podcasting and content creation. It’s amazing to see how you’ve used our platform to create so many episodes and clips. Our team is always working hard to bring new features that make your creative process easier and more efficient.

We truly appreciate your continued support and look forward to helping you produce even more great content in the future! 😊

-The Podcastle Team

async.com からの回答

2026年1月14日

Hi Nick,

Thank you so much for your amazing feedback! We’re thrilled to hear that our AI voice enhancement has made such a difference in your work. We know how challenging audio can be, especially in noisy environments, and it’s great to know that Podcastle is helping you achieve studio-quality sound. Your 5-star review means a lot to us, and we’re glad to be a part of your community.

-The Podcastle Team

async.com からの回答

2026年1月14日

Hi Amanda,

Thank you so much for your feedback! We’re really glad to hear that overall, you’ve had a positive experience with Podcastle and that our customer service has been helpful when you needed it.

We understand how frustrating connection issues can be, and we’ll make sure to keep working on improving the stability of the recording studio. If you ever run into any more issues or need assistance, please don’t hesitate to reach out. We’re here to help!

-The Podcastle Team

async.com からの回答

2026年1月8日

Hi CheyAnn,

Thank you for taking the time to share your feedback. We’re sorry to hear this was your experience.

We do want to clarify that, based on our system logs, the trial reminder email was successfully delivered and opened on December 16th, more than 48 hours before the charge took place. That said, we understand how frustrating unexpected charges can feel, and we genuinely regret that this left a negative impression.

We’re always working to improve both our communication and our feature set, and feedback like yours helps us identify where we need to do better.

Thank you again for your honesty.

-The Podcastle Team

async.com からの回答

2026年1月8日

Hi there,

Thank you for sharing your experience.

We understand how upsetting an unexpected charge can be, especially when you believed you had taken steps to cancel. Our intention is never to make the cancellation process difficult, and we regret that it felt unclear or frustrating in your case.

For transparency, our records show that the subscription converted after the trial period ended, and the charge was processed accordingly. While we do our best to review each case carefully, we also have to apply the same billing and refund policies consistently to remain fair to all users. That said, we truly acknowledge how disappointing this experience felt and that it did not meet your expectations.

We respect your decision to pursue a resolution through your bank and will fully cooperate if they reach out for additional information. Your feedback has been shared internally, as it helps us identify where our communication and user experience can improve.

Thank you for taking the time to leave this review. We’re sorry it ended this way and appreciate you raising your concerns.

-The Podcastle Team

async.com からの回答

2025年12月29日

Hi Nick,

Thank you so much for being with us for the past year and for sharing this kind feedback!

We’re really happy to hear that you’ve found the platform easy to use and that our team has been there when you needed support. That combination - simple tools with reliable human help - is exactly what we aim for.

We truly appreciate your trust and support, and we’re glad to be part of your podcasting journey.

-The Podcastle Team

async.com からの回答

2025年12月29日

Hi Chandramohan,

Thank you so much for this thoughtful and detailed review!

We’re incredibly happy to hear that Podcastle has had such a positive impact on your workflow and helped turn editing into a faster, more seamless experience. Knowing that our audio enhancement and text-based editing are saving you time and elevating the quality of your content is exactly why we build what we do.

Your kind words about the team truly mean a lot to us. We care deeply about creators and their process, and feedback like this reassures us that we’re moving in the right direction.

-The Podcastle Team

async.com からの回答

2025年12月23日

Hi there,

Thank you so much for taking the time to share this review! We’re really glad to hear that our team was able to resolve the billing issue quickly and make the experience a positive one for you.

It also means a lot to know that the platform felt intuitive and helped you create something you’re proud of - especially for your first podcast.

We truly appreciate your kind words and your trust in us!

-The Podcastle Team

async.com からの回答

2025年12月15日

Hi Bill,

We’re sorry to hear Podcastle has felt unreliable for you - that’s not the experience we want you to have. We can see your ticket and confirm our team has been actively working on this with you. The good news is that we’ve identified the underlying bug causing Magic Dust to fail on short clips and affecting actions like merging segments, and it’s now with our team to resolve.

Please know we are committed to fixing this for you.

-The Podcastle Team

async.com からの回答

2025年12月15日

Hi there,

Thanks so much for sharing this, and for your patience while we helped troubleshoot. We’re really glad Helen and George were able to get your recordings back and guide you through steps to prevent it from happening again. If anything ever comes up in the future, please don’t hesitate to reach out --we’re here to help.

-The Podcastle Team

async.com からの回答

2025年12月10日

Hi Joey,

Thank you for sharing this -- we’re really sorry this has been your experience.

Our 7-day free trial is set up to automatically convert into a paid annual plan unless it’s cancelled before the trial ends, and we always send a reminder email 48 hours before the charge so users have time to cancel or reach out if they’re having trouble. Once a trial converts and the payment is processed, our current policy doesn’t allow us to refund those charges, which is why the support team explained they couldn’t make an exception in your case.

That said, we never want anyone to feel misled or unheard. Your frustration is completely understandable, and we’re genuinely sorry this felt stressful and disappointing.

-The Podcastle Team

async.com からの回答

2025年12月10日

Hi there,

Thank you so much for the review! We’re thrilled to hear that Podcastle has made your workflow smoother and helped you save time each week - that’s exactly what we aim for.

-The Podcastle Team

async.com からの回答

2025年12月5日

Hi Nancy,

We’re really sorry to hear about your frustration, and we understand how disappointing this situation must be. We’ve checked our records and can confirm that our team has already reached out to process a refund for your charge. Please allow some time for the refund to be completed. If you need any further assistance, don’t hesitate to reach out, and we’ll be happy to help.

Thank you for your understanding.

-The Podcastle Team

async.com からの回答

2025年12月5日

Hi Lucy,

We’re really sorry to hear about your frustration, and we completely understand how this situation can feel unfair. We can see that our team has reached out to offer a resolution and we’re committed to resolving this for you as quickly as possible.

Please know that the storage limits were adjusted to improve the overall performance of our platform, and we understand how this change may have been disappointing. We appreciate your feedback, and we’ll continue working to improve our services. If you need further assistance, we’re here to help.

-The Podcastle Team