Atolio Vegas レビュー 

Atolio Vegas からの回答

2025年12月25日

Hey Georgina,

Thank you very much for your kind words and for taking the time to share your experience.

We’re delighted to hear that your partner is happy with his watch. While we’re sorry that an issue occurred, we truly appreciate your understanding and are glad our customer service team was able to resolve the matter to your satisfaction. Standing behind our products and taking care of our customers is something we take very seriously.

Your recommendation means a great deal to us. Thank you for choosing Atolio Vegas and for your trust.

Atolio Vegas Support Team

Atolio Vegas からの回答

2025年12月25日

Hey Diana,

We’re very sorry to hear that you’re disappointed, and we truly understand how concerning it can be when an order has not yet arrived.

Your order was placed on December 13 and was handed over to DHL shortly after. According to the tracking information, the shipment has already left Germany and is currently in transit to the United States, where it will be transferred to the local delivery network for final delivery.

While our usual delivery time to the U.S. is 5–6 business days, the high volume of international shipments during December has unfortunately caused delays across multiple carriers. This seasonal congestion is affecting many shipments, even after they have been dispatched on time.

Please be assured that your order is moving through the network and has not been lost. Our team is actively monitoring the shipment, and we have also contacted DHL to ensure there are no outstanding issues causing unnecessary delays. We have sent you an update via email as well, and we remain available to assist you until your order is successfully delivered.

We appreciate your patience and sincerely thank you for your understanding.

Atolio Vegas Support Team

Atolio Vegas からの回答

2025年12月25日

Hey Marilyn,

Thank you for your review, and we sincerely apologize for the inconvenience caused by the delivery delay.

We understand your frustration, and we want to clarify that your order has been successfully shipped and has already arrived in the United States. According to the latest tracking updates, the shipment is currently at the local package center after completing the customs clearance process. All customs fees were prepaid by us prior to shipment, so no action is required on your end.

Under normal circumstances, delivery to the United States takes 5–6 business days. However, due to the exceptionally high shipping volume during November and December, carriers such as DHL and USPS are experiencing seasonal delays that are unfortunately outside of our direct control.

That said, we have already contacted DHL to request a priority review of your shipment to ensure it moves through the final delivery stage as quickly as possible. Our support team has also reached out to you via email to provide updates and assistance.

To further improve our service, we are opening an additional U.S. warehouse in early January, which will allow for significantly faster delivery times for our U.S. customers going forward.

We truly appreciate your patience and thank you for your understanding.

Atolio Vegas Support Team

Atolio Vegas からの回答

2025年12月25日

Hey Liz Daniela,

Thank you for your feedback, and we are truly sorry to hear about the delay with your order.

We understand how frustrating it is to wait longer than expected, especially when you are looking forward to your purchase. Unfortunately, this delay is related to the exceptionally high shipping volume during November and December, which has caused congestion within DHL and U.S. import processing. While our standard delivery time to the United States is typically 5–6 business days, peak-season demand can sometimes result in delays beyond our control.

Your order was shipped directly from our warehouse in Germany, with all customs fees prepaid by us, meaning there are no additional charges or actions required from your side. According to the latest tracking update, your package has already arrived in the United States and is currently progressing through the final stages of the delivery network.

To ensure this is resolved as quickly as possible, we have proactively submitted an inquiry with DHL to review the shipment and identify any remaining bottlenecks. Additionally, our support team has reached out to you via email with further details and assistance.

We would also like to share that, starting in early January, we are opening an additional warehouse in the United States. This will significantly reduce delivery times for our U.S. customers going forward and help prevent similar delays in the future.

Thank you for your patience and understanding. If you have any further questions, our support team is always here to help.

Atolio Vegas Support Team

Atolio Vegas からの回答

2025年9月17日

Hi Mirjamol,

Thank you for your feedback, and we’re truly sorry for the frustration caused. We completely understand how important it is for you to receive your order on time.

After checking the tracking information, we can confirm that DHL has since updated the status of your parcel. The delay happened because DHL needed to confirm some address details. As soon as you reached out to our support team, we verified this information, and DHL then proceeded with the shipment.

While such delays with DHL are rare, they can occasionally happen, and unfortunately, this was outside of our direct control. That said, we take responsibility for keeping you better informed and will work on improving our communication so you’re never left without updates in the future.

We truly appreciate your patience and understanding, and we’ll continue to monitor your delivery until it reaches you.

Kind regards,
Atolio Vegas Team

Atolio Vegas からの回答

2025年9月8日

Hi Gautam,

thank you very much for your feedback. We sincerely apologize for the inconvenience caused. The shipment has not yet been dispatched as we were waiting for confirmation of your address and, unfortunately, did not receive a response to our email.

To ensure you receive your order without any further delay, we will proceed with the shipment right away. You will receive the tracking number by email within the next 1–2 hours, allowing you to follow your package’s journey at any time.

We truly appreciate your patience and understanding, and we are committed to getting your order to you as quickly as possible.

Best regards,
Atolio Vegas Team

Atolio Vegas からの回答

2025年8月23日

Hello Chukwudalu,

Thank you so much for your kind words about the quality of our jewelry — we truly appreciate it! We’re sorry to hear that putting on the bracelet took longer than expected.

We are constantly working to improve our designs and take every piece of feedback very seriously. With our most recent updates, we haven’t had reports of this issue, so it may be that the bracelet you received has a problem with the buckle. Please contact us directly and we’ll be happy to fix or replace it for you.

Your feedback helps us keep refining our products to ensure they are not only of the highest quality, but also easy and comfortable to wear.

Thank you again for sharing your experience with us!

Best regards,
Atolio Vegas Team

Atolio Vegas からの回答

2025年8月23日

Hello Damani,

Thank you for your feedback and for your order with us! We truly understand how important tracking updates are, and we’re sorry for the delay in receiving yours. Your package has already been shipped and is currently on its way — it should be delivered to you today.

Normally, our DHL deliveries to the U.S. arrive within 3–6 business days, and in more than 90% of cases, they arrive right on time. This delay is not typical, and we’re working to make sure situations like this don’t happen again.

To improve the experience for our U.S. customers, we’re already planning to open a warehouse in the U.S. — this will make shipping much faster and more reliable in the future.

If this kind of issue ever happens again, or if you need any further assistance, please don’t hesitate to contact us directly — we’re always happy to help.

Thank you again for your patience and trust in our brand. We hope you’ll enjoy your new piece!

Best regards,
Atolio Vegas Team

Atolio Vegas からの回答

2025年7月30日

Hi Even,

We’re very sorry to hear about your experience and truly understand how frustrating it can be when you're expecting a delivery.

After checking your order placed on July 18th, we can confirm that it was processed and shipped promptly. According to the USPS tracking updates, delivery was attempted twice, but unfortunately, no one was available to receive the package. USPS is scheduled to attempt delivery again today or tomorrow.

We sincerely apologize for the inconvenience this may have caused and would love to help ensure you receive your package smoothly. If the delivery is unsuccessful again, please reach out to us at support@atoliovegas.de or via live chat on our website—we’re here to help.

Thank you for your patience and for giving us the opportunity to make this right. We appreciate your support and look forward to resolving this quickly.

The Atolio Vegas Team