Atolio Vegas レビュー 

65
•
TrustScore 5段階評価の3.5

3.7

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち2の評価

Received a nice gift. Was hoping to exchange it for a slightly different color, same model. Emailed the company 3 separate times over 2 weeks. Waited another 3 weeks...Crickets. Nada, Zilch, Nuttin'.... もっと見る

5つ星のうち5の評価

I bought the Silver Zolten watch for my husband and it’s absolutely stunning! Heavy materials, stainless steel, beautiful design, it’s giving Audemars Piguet vibes. So worth it! My husband will defini... もっと見る

5つ星のうち1の評価

I ordered two necklaces from Atolio Vegas. after waiting the promised 2-5 working days delivery it still didn't arive. my track and trace gives me zero updates for 10 days now. i tried contacting Atol... もっと見る

企業が回答しました

5つ星のうち5の評価

Honestly I was expecting better service from the reviews that I have read. I have still not received my order which I have placed on the 3rd of September and no updates either. When i reached out to... もっと見る

企業が回答しました

企業情報

  1. 時計店

当該企業による記述

🇩🇪 Elegant and Sporty Watches, revolutionary prices. ⚡️Worldwide shipping, 24 month warranty.


連絡先

3.7

まあまあ

TrustScore 5段階評価の3.5

65件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 87%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.7

すべてのレビュー

(65)

過去12か月のレビュー数: 26件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Quality and Care

After a rocky start, I have to give credit to Atolio Vegas. I did not initially receive my order, and why that is the case will remain a mystery, I am happy to say the issue has been solved. While the customer service response time may not have been the quickest, they did eventually get back with replacement items for what was lost. For that, and the fact these are very high quality items especially considering the cost, I happily update this review to be a well earned 5 stars.

2025年3月11日
自発的なレビュー
Atolio Vegas ロゴ

Atolio Vegas からの回答

Hi TJ,

We're truly sorry to hear about the issues with your order and the frustration it has caused. At Atolio Vegas, we prioritize customer satisfaction and transparency, and it's important to us that we address any concerns promptly and thoroughly.

We've reviewed your case and have taken immediate steps to investigate the matter, as detailed in our previous email to you. We assure you that it is never our intention to deliver anything less than what our customers expect, and we are committed to resolving any discrepancies.

Please review the latest communication from us for a complete outline of the steps we've taken. We're here to restore your trust and ensure your satisfaction. Should you need further assistance or wish to discuss this matter more, do not hesitate to reach out.

Thank you for your understanding and patience.

Atolio Vegas Team

5つ星のうち4の評価

Good customer service!

I recently ordered my son a valor cerulean for Christmas, and on Christmas morning we figured out quickly that the watch in the box was not the one I had ordered. We then contacted the support team at atolio vegas and they told us that they would happily exchange the watch for the one we had ordered. They were very professional during this process and they also included a rope bracelet free of charge that was worth 40€. The watch we originally ordered arrived last week and the quality of the watch is great.

2025年2月4日
自発的なレビュー
5つ星のうち1の評価

Mai più con questi incompetenti

Ho ordinato un orologio e una collanina per mio figlio come regalo di Natale, ordinati il 14/12 sul sito che mi specificava chiaramente " consegna il 18/12" non ho avuto più nessuna notizia,oggi è il 23/12 e ancora niente anche se ho scritto due mail con richiesta di chiarimenti. Mio figlio non avrà il regalo per Natale e questi non si sono nemmeno degnati di inventarsi una scusa, comincio a pensare che sia una truffa. Consiglio vivamente di evitarli una ditta seria non agisce in questo modo! Aggiungo che non intendo usare il buono di 40€ su un ulteriore acquisto di 100€ che mi hanno inviato come se fosse una sorta di risarcimento per il danno subito perché rimane la mia totale sfiducia in questo brand.

2024年12月23日
自発的なレビュー
Atolio Vegas ロゴ

Atolio Vegas からの回答

Hey Cristina,

thank you for your review, and we sincerely apologize for the inconvenience this situation has caused. We understand the importance of timely delivery, especially during the holiday season, and we strive to avoid such issues despite the high volume of orders in December. Please note that shipping from Germany to Italy typically takes 2-5 business days, and orders may take a bit longer during the busy holiday period.

We dispatched your order within 24 hours of receipt. However, according to our records with DHL, the package was returned to us as it was not claimed. DHL indicated that no one was at home to receive the delivery and it was not picked up within the storage period. We have since resent your order, but it appears the same issue has occurred.

We urge you to check the notice left in your mailbox for the pickup location. Rest assured, we are actively monitoring the situation to ensure your package is delivered as soon as possible. Again, we apologize for this situation and appreciate your understanding.

Atolio Vegas Team

5つ星のうち5の評価

I bought the Silver Zolten watch for my…

I bought the Silver Zolten watch for my husband and it’s absolutely stunning! Heavy materials, stainless steel, beautiful design, it’s giving Audemars Piguet vibes. So worth it! My husband will definitely buy one more. Regarding customer service , since I bought the watch they failed to send me track nr nor did they email me back when I asked them where the watch is. They emailed me when the watch was delivered to me. Furthermore, the package was not sent through DHL but through a local Greek courier (1 week delivery)

2024年8月2日
自発的なレビュー
5つ星のうち5の評価

I've recently made my third purchase…

I've recently made my third purchase from Atolio Vegas, and it has truly become my favorite jewelry brand. Each time, I've been impressed by the impeccable quality of their pieces. This time, I decided to surprise my boyfriend with a Valor watch from their new collection, and he absolutely loved it. The craftsmanship is outstanding, and the attention to detail is evident in every product.
Additionally, the delivery was incredibly fast, and the customer service team was both friendly and helpful, making the entire shopping experience smooth and enjoyable. I couldn't be happier with my purchases and will definitely be ordering more in the future. Atolio Vegas has earned a loyal customer in me. Highly recommended!

2024年7月30日
自発的なレビュー
5つ星のうち1の評価

Horrible Customer Service

First let me start by saying I have ordered here last year and everything was fine. This time has been a horrible experience. I placed my order June 14th, then I get a email June 15th saying that the chain I wanted was sold out, and they will replace it with any other chain I want. I replied June 16th with my replacement item… but I already had a tracking number for my package somehow? After getting no reply about my replacement chain, I email them again June 18th, still no reply. I email them again June 19th and finally get a reply saying that my package has shipped already, but they still never confirmed whether or not the chain was replaced. After replying to that email, 2 more times, I still have not received a reply confirming my order. The customer service is HORRIBLE! Keep that in mind if you order from here. It may not be worth the headache if anything goes wrong with your package. Be prepared to wait days without a reply. They only communicate through email.

2024年6月14日
自発的なレビュー
Atolio Vegas ロゴ

Atolio Vegas からの回答

Hey Justin,

Thank you for taking the time to share your feedback. First, let me apologize for the inconvenience and frustration you experienced with your recent order. We truly appreciate your continued support as a returning customer, and it means a lot to us.

We understand how important timely and clear communication is, and we are sorry that we fell short in this instance. The delay in our responses was due to our recent move of our workshops and offices to a new city, which has caused some temporary disruptions. This information was noted on our “Contact Us” page, but we understand that this does not excuse the lack of communication you faced.

Please know that your satisfaction is our priority, and we are committed to resolving this for you. We appreciate your patience during this transition period and are happy to confirm that we have successfully completed the move, so our response times should now return to normal.

If there are any remaining issues with your order or if you need further assistance, please let us know, and we will address it immediately. Once again, we apologize for the inconvenience and thank you for your understanding and support.

Atolio Vegas Team

5つ星のうち1の評価

Not delivered

I ordered two necklaces from Atolio Vegas. after waiting the promised 2-5 working days delivery it still didn't arive. my track and trace gives me zero updates for 10 days now. i tried contacting Atolio Vegas multiple times but no answer at all. I absolutely wouldn't recommend ordering here if this is how they handle client contact and missing shipments.

2024年1月9日
自発的なレビュー
Atolio Vegas ロゴ

Atolio Vegas からの回答

Hey SF!

We're so sorry for the inconvenience you've faced, and we want to assist you promptly. Unfortunately, we couldn't locate any Instagram DMs or emails under the name „SF“ or with the attached order number.

Of course, we want to solve the problem as soon as possible, but we waited a while until Trust Pilot shared your order information, because in the beginning we did not have any information.
I see that the parcel has been already delivered.
We hope you are happy with them and contact with us please if you have any further quotations please use the live chat on our online store to get faster replay from our Team.



Thank you for your understanding and patience during this challenging time. We appreciate your trust in us and will do everything in our power to make things right for you.

Atolio Vegas Team

5つ星のうち5の評価

I love it

I love it. Never seen a better price quality ratio.
Feels heavy on the wrist, like a quality watch should. Perfectly fits into your desired style and has many slick details that separate it from its rivals.
You‘re missing out if you don't get one now.

2023年8月29日
自発的なレビュー
5つ星のうち3の評価

Lets start with shipping

Lets start with shipping. If you pre-order the watch it can take several several months. I had to contact to get my watch, so it was pretty weird. When i got the mail that the watch was shipped i was stoked. The watch came and i investigated it. It is a bulk design i believe that you can buy at alibaba, and print your own logo, so i knew it wasnt a high end watch. They promised a free bracelet sizing tool, but it didnt come so i had to get it adjusted it on a clock shop. Also they say it has a seiko self winding motor, but it really doesnt have one. Its a lie. So 3/5 for this company, the watch came in a same looks that they advertised, but it lacked some important notes that they advertized on their website.

2023年8月23日

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