our order got delivered to a wrong address. package was found but product is missing. Contacted Kave and immediately they arranged for a replacement shipment free of charged. 10/10 impressed of how sm... もっと見る
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I love my Kave purchases they look great and are high quality. I would highly recommend them. Delivery fee was high at $80 for 2 chairs would be my only negative. Otherwise very happy.
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Delivery was prompt and smooth. Unfortunately the office chair was bought with the intention of being reupholstered with lux designer fabric I had purchased that aligned with my colour scheme. I liked... もっと見る
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Stunning products, great design and good service. I have purchased lamps, chopping boards and swivel chairs. They seem to curate the most beautiful products so that keeps me coming back even though th... もっと見る
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企業情報
当該企業による記述
Kave Home is the premier furniture and decor design brand tailored for your home. We specialise in designing, manufacturing, and distributing a wide variety of quality pieces, culminating in an extensive collection of on-trend, functional, and durable designs that effortlessly elevate our customers’ homes. At the heart of our company lie the values of innovation, commitment, non-conformity, and respect for the environment, which serve as guiding principles for all our endeavours. Our dedicated design team passionately explores new processes and materials to craft lasting pieces that align seamlessly with the latest trends.
連絡先
18 Precision Drive, 3810, Pakenham, オーストラリア
- 1300 528 300
- customer@kavehome.com.au
- au.kavehome.com
4.4
優良
264件のレビュー
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Kave Home Australia からの回答
We are so happy to hear your delivery was fast and easy and that you are enjoying your new Kave Home chairs! We hope they provide you years of comfort.
Kind regards,
Kave Customer Care
Jenna swivel dining chairs
I originally purchased two Jenna mustard swivel dining chairs. Chairs were packaged well and easy to assemble. Sometimes buying online can be hit or miss. In this case I was so happy with look and comfort that I immediately bought two more. Great experience overall.
2026年4月17日
Kave Home Australia からの回答
We're happy to hear that you are loving your new Kave Home chairs, they were a beautiful choice! We appreciate you sharing that the chairs were packaged well and easy to assemble and we hope they bring you years of joy.
Thanks for your positive feedback,
Kave Customer Care
Beautifully balcony chairs
Beautifully made chairs, gorgeous quality and everyone comments on them. They were delivered quickly and packaged sustainably.
2026年3月20日
Kave Home Australia からの回答
We're happy to hear that you find the chairs beautifully made, they are clearly looking perfect in your space! Thanks for noticing our sustainable packaging, we work hard on our sustainability values to reduce our impact on the world around us.
We hope to help you again soon,
Kave Customer Care
Great company to work with.
Great company to work with.
Orders arrived quickly and in good order.
Will use them again.
2026年3月20日
Kave Home Australia からの回答
We're so happy to hear that your experience purchasing with us was so positive and your orders arrived quickly. Thanks for sharing the great feedback on your experience and we hope to see you again soon!
Kind regards,
Kave Customer Care
“Change of mind” return when buying online must be better!
I wanted to try out a chair before I buy it, and seeing that there’s Kave show room not far from me, I made my way there. The chair I wanted to try was not in the room, so I did not actually try it before buying, felt since the effort was already made I might as well order. They said they do take back “change of mind” returns, but hitch I thought was fair.
The chair arrived and it was so uncomfortable, I got sore neck after sitting in it for 20 minutes! So it had to go back. That’s when the nightmare started. I expected return experience to be like Temple & Webster, they just send you a label for the package and then the courier to pick it up. I couldn’t be more wrong! These guys were no help at all in finding a courier, which was very difficult, and the price of the courier for me as a random person was so much higher than for a corporate account.
Then the courier had to make like 7 attempts at delivery as they couldn’t catch someone on site.
Anyways, very long tedious story short, if you want to sell stuff online, please adjust your policies accordingly to make the experience bearable.
2026年3月20日
Kave Home Australia からの回答
We appreciate you sharing your experience. We're sorry the chair wasn't available to try in person and that it proved uncomfortable. We also regret the return process was difficult and unlike what you expected. We are always striving to improve our offering and appreciate you sharing your experience so we can review our policies to improve our customer experience.
We do hope you find the perfect armchair for your space, and that we will have another chance to impress you instore.
Kind regards,
Kave Customer Care
Kave customer service pre and post…
Kave customer service pre and post purchase have been remarkable.! They have won me over as a long term customer
2026年3月20日
Kave Home Australia からの回答
We're happy to hear that our customer service made such a positive impression before and after your purchase. Thank you for your feedback; we appreciate your long-term support!
Kind regards,
Kave Customer Care
Kave Home Australia からの回答
We appreciate your feedback and are happy to hear that you had a great experience with our service. We hope to see you shopping with us again soon.
Kind regards,
Kave Customer Care
Beautiful value for money set of chairs and table
Beautiful chairs value for money with discounted price and table very functional and elegant. Highly recommend Kave products and Service. Thank you.
2026年3月20日
Kave Home Australia からの回答
We're happy to hear that you find your new dining setting both beautiful and comfortable. It's great to know you consider our products value for money. Thank you for recommending our products and service!
Kind regards,
Kave Customer Care
Kave Home Australia からの回答
We're happy you received your table promptly and that you are pleased with it. Thanks for your feedback!
Kind regards,
Kave Customer Care
Great service.
2026年3月20日
Kave Home Australia からの回答
We are so happy to hear that our team provided such great service. We hope you enjoy your new Kave Home items for many years to come.
Kind regards,
Kave Customer Care
Not the best experience
Delivery not as promised, some items arrived faulty, difficult to replace on line. Not all bad as some pieces were of furniture were good.
2026年3月20日
Kave Home Australia からの回答
We regret that you experienced issues with our delivery partner and some items didn't meet expectations. Our team are always available to assist with issues, or facilitate returns when an item simply doesn't suit. in this case we are happy to see all was resolved speedily for you and do hope you're enjoying your new Kave pieces. We appreciate you sharing your feedback to help us improve our offering in future.
Kind Regards,
Kave Customer Care
Poor experience
Ordered 2 sofas - one was faulty. Replacement parts were ordered. It was dropped off and not assembled even though assembly was paid for in addition to the regular delivery fee. Then the parts were in correct. The sofa was unable to be delivered. Nick from customer service was lovely and attentive however these sofas were meant to be picked up 2 weeks ago, the pick up team came and then advised the clients that their truck wasn’t big enough for the 2 sofas. And now they still have the sofas and it hasn’t been resolved yet.
2026年3月20日
Kave Home Australia からの回答
We are sincerely sorry for the series of frustrations you’ve experienced with your order. These issues are far below the high standard of service we pride ourselves on delivering. While I am glad Nick provided fast and attentive support, we recognise that his efforts cannot replace a seamless delivery. This experience is not reflective of our usual quality, but I see that we prioritised an agreeable resolution for you, and hope you are now enjoying your new setting. We truly value your patience and hope we get a second chance to restore your confidence in our service.
Kind regards,
Kave Customer Care
Stylish Pieces & Outstanding Service
I recently purchased two armchairs and a coffee table from Kave, and I couldn’t be happier with the overall experience. They offer many unique pieces, and the Sydney showroom team were incredibly knowledgeable and patient, guiding me through options without any pressure.
They really understood what I was looking for and made the decision process easy. Delivery was well-coordinated, and although there was a small damage, it was resolved promptly, which I really appreciated.
2026年3月20日
Kave Home Australia からの回答
We're happy to hear that you enjoyed your experience with us! It's great to hear you enjoyed your time instore in Sydney; our team work hard to provide exceptional service. We appreciate your feedback regarding the delivery and are glad the unexpected damage was resolved quickly.
We hope you will join us in store again in the near future!
Kind regards,
Kave Customer Care
Purchased the walnut Beyla bedside…
Purchased the walnut Beyla bedside tables, well-built, easy to put together and look great.
The delivery was really fast; tracking had the item out for delivery the next day.
2026年3月20日
Kave Home Australia からの回答
We're happy to hear that the walnut Beyla bedside tables are what you were looking for and look great in your home! Thank you for your positive feedback on our collections and delivery services. We hope to see you shop with us again soon.
Kind regards,
Kave Customer Care
Friendly & informative service
Friendly & informative service
Quality product & prompt delivery
2026年3月20日
Kave Home Australia からの回答
We're happy to hear that you had a positive experience with our team and the service they provided, we work hard to be exceptional. We appreciate your feedback on our product quality and prompt delivery, and hope to see you shop with us again soon.
Kind regards,
Kave Customer Care
Beware of returns
The furniture we bought is gorgeous. The quality and design is great. It’s the customer service I have a problem with.
When purchasing the furniture there was a problem processing the payment. As it was a Saturday we were told we would have to contact the accounts department on Monday to sort it out. I would have thought that was something they would do if the problem was at their end, which it was. Fortunately, it got sorted before we left the Sydney showroom. The young woman who served us was attentive and helpful. The rest of the staff, not so.
Delivery process was smooth and easy. Exchanging furniture not so easy. We were unsure about the colour of 2 outdoor chairs we bought. I asked if we could exchange or return them if they didn’t suit. I was told this wouldn’t be a problem. What I wasn’t told was how difficult and costly this would be.
As the warehouse is in Victoria I had to arrange to get the chairs there at my own cost. They don’t offer an exchange. You have to return the existing items then buy your new products. Everything must be returned in its original packaging. Due to the size of box I couldn’t send it through Australia Post. I had to arrange a private courier as Kave don’t offer a flat fee return. The cheapest I could find was around $200. The two chairs cost about $400.
By the time I returned the chairs and bought 2 new ones I was about $200 out of pocket. I then had to pay a courier fee of $25, through their delivery company, to have the new chairs delivered to Sydney.
Like I said the furniture is good quality and well designed. The lack of interest/customer service in assisting with the return was frustrating. I did not expect to return the items for free. Nor did I expect it to be that expensive. Just choose carefully as it’s costly if you change your mind!
2025年10月18日
Kave Home Australia からの回答
Thank you for sharing your experience with us. We are delighted that the quality and design of your furniture met your expectations, and it’s wonderful to hear that our showroom team provided such attentive and helpful service during your visit.
We truly appreciate your candid feedback regarding the payment hurdles and the complexities of the return process; we aim for our service to be seamless at every touchpoint, and your insights are invaluable as we work to improve our policies and offering. We're committed to refining these procedures to ensure our support is as high-quality as our products.
Kind regards,
Kave Customer Care
Good quality and quick delivery
We're very happy with what we've reviewed and really suits our office.
2026年3月20日
Kave Home Australia からの回答
We're happy to hear that our product suits your office needs so well. Thank you for sharing your positive experience with us; we appreciate it and hope your team enjoy their working space.
Kind regards,
Kave Customer Care
A great business, better than many on the market!
Quick delivery, excellent product, and very good customer service.
2026年3月20日
Kave Home Australia からの回答
We're happy to hear that you had such a positive experience with Kave, we work hard to be exceptional. Thanks for sharing such positive feedback.
Kind regards,
Kave Customer Care
Kave Home Australia からの回答
Thanks for taking the time to review your recent order. We are so pleased to hear our team provided exceptional service, but are sorry to hear the chair sat differently than expected. While we do try and include as much detail on our online listings as possible, including details on dimensions and in-situ images, we understand it can be hard buying online. That's why we offer 30 day change of mind returns; if you don't love your new item, we welcome you to return for a refund. You can reach out to us via customer@kavehome.com.au if our team can assist with this.
Kind regards,
Kave Customer Care
Great customer service
Great customer service. Product exceeded expectations- very good quality
2026年3月20日
Kave Home Australia からの回答
We're happy to hear that you had a great experience with our team, we work hard to provide excellent service. We're so happy that you love your new Kave Home pieces and we look forward to helping you again in the future.
Kind regards,
Kave Customer Care
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