BEON レビュー 

Like others, we experienced a few items being out of stock. However, Atal quickly identified great alternative options that we are very happy with. He was friendly, professional, and always prompt in his communication.

Great Product and great customer service.

I ordered something from this website, ten days later I still had no notification to say the order had been sent. I had to contact them about it, and when I did they said the item is out of stock so they would refund me. I got the refund, and the item is still showing for sale on the website. What is the point of a website selling items that they don't have and making their customers be the ones to reach out to follow up on their purchases weeks later? I wouldn't be surprised if the positive reviews here are fake - why would you leave a five star review on a company that doesn't even fulfil your order LOL.

Very responsive and helpful service. The product was unavailable but they explained our options and kept me up to date as to when it was coming. Thanks BEON!

My lighters were not in stock, communication was great letting me know this as soon as they knew allowing us to work on alternatives. The lighters are gifts for my groomsmen and I am working on a tight schedule. Every effort was made to get these too me with plenty of time to spare until my wedding day.

Really happy with our purchases - quality of the bowls we received were great, and lots of variety

Purchased a lighter from BEON which ultimately didnt suit as a gift so I initiated the returns process. BEON customer service was really impressive, I was contacted via email straight away, provided easy return instructions and received confirmation of a full refund including shipping (and return shipping!) costs today. The correspondence with BEON customer service was quick, professional and friendly.
Sometimes purchases dont always work out, but when something needs to be returned, customer service like that leaves a really good impression.
Will be shopping BEON in the future because of this. Thank you to the team.

I recently purchased two pairs of sunglasses, not realising the lenses had a 1.5 index.
Beon was very helpful and kindly agreed to exchange them. Excellent customer service! Thanks

I came across BEON while searching for a Sydney stockist of one of my favourite brands, and I'm so happy I found them.

From the moment I reached out with a few questions, Atal was incredibly helpful, informative, and genuinely cared about making sure I had a great experience. Nothing felt like too much trouble, and Atal went above and beyond to ensure my order arrived quickly and with no issues.

The store itself is such a gem. It's filled with beautiful brands and thoughtfully curated pieces I genuinely love. You can tell a lot of care has gone into both the products they stock and the service they provide.

Exceptional customer service, a seamless shopping experience, and I'll definitely be returning. Highly recommend!

….just a short message to say thank you to BEON. Although I didn’t end up receiving the goods I purchased (overly well subscribed) I did receive a phone call from the company offering a choice of other products or a refund…on this occasion I chose a refund…paid in full including the postage amount.
Thank you, BEON

There are two parts to our story with Beon.

Some of the original items we ordered were out of stock, with an indefinite window as to when they would be back in stock. Atal from customer support rang and worked through options with us with patience and care to identify some alternatives that actually enhanced our dinner setting.

Then when the products arrived, a number of items were damaged in transport, and again Atal was prompt, caring and responsive in ensuring replacements were secured and shipped within days.

Truly wonderful support that made all the difference (and the products we purchased are equally excellent).

Very good communication from staff who genuinely cared when my original choice of mirror was no longer available. They quickly refunded my money and followed up. Of course, I ordered another mirror and it was great. They even threw in a free gift for my inconvenience!

Love this beautiful lamp. Order Process was really smooth , fast delivery and super helpful kind customer service . Thabks!

Great product and wonderful owner who went out of his way to help us. Highly recommend!!

Ordered item as a gift. Heard nothing after initial payment confirmation. Messaged BEON after waiting 10 days to find out item hadn’t even been shipped as they had no stock and were waiting on their supplier. Customer service non existent and unable to be apologetic with any self awareness of the route issue and instead passing blame onto supply chain. Won’t be shopping here again. Not forthcoming with updates after posting initial concerns over delivery. Was told item had arrived and they would ship on Tuesday (14 days post order). Had no update on Tuesday so chased up again myself to find it hadn’t been shipped at all. Asked for refund at this point. Terrible service. Still awaiting any sort of email confirmation of refund now and customer service gone radio silent and not responding. Never again.

Nice to deal with a genuinely local business. And I know it is, because I had to get help several times before and after. I ordered some hand made Japanese pottery because they had by far the best pricing. We did discover that most things I ordered were on back order because they come from Japan (they even arrive still wrapped in Japanese newspaper which I loved!). They shipped what was in stock and I chose to wait for the others. It was taking a while, naturally, but once I decided I didn't want to wait more, the seller got on face time with me to help me pick out some others I could get right now and they were here two days later even being interstate. My order definitely turned out to be a tricky one with some fiddling needed, but given the customer service I felt I could just get the help I needed instead of writing angry reviews in my drafts over snd over, which has happened too many times, and I'm really happy with the end result. Given how many online purchases have left me furious over the years this was really nice, so I thought I should lay it out for others. Yes, if you order one of a kind things from overseas artisans, either don't be in a hurry or just ask what's already on site, but don't feel like there's any risk to it because they will definitely take care of you.

Order was ignored and after following up I was told the item I had paid for was actually not in stock and with an unknown ETA for backorder. Paying for goods that are not even in stock is terrible business practice.

I ordered a gorgeous sling chair from Beon and am a new customer. Their communication and personal attention was incredible. Increasingly now it is really difficult to find an online retailer. That’s super attentive but my experience with Beon was really different. It felt super personal and like my purchase was appreciated. I highly highly highly recommend them and the product is fantastic. ❤️

I recently ordered the Litter Robot-4 after much deliberation with the high cost of this equipment but after searching through the Internet, this is the only site that has a discount. Not only that, during the ordering stage, Atal from Customer Service (via Online Chat) are so amazing helpful, taking the time to answer my questions and share the understanding that this is a very high cost equipment, not just trying to make a sale. After ordering, Atal even provided a mobile number to contact (where do you get that these days!!! WOW! that is what I can a real customer service. To cut the story short, when it arrives yesterday and I tried to get it to work and couldn't and sent her a desparate text for help. I thought, well, it is almost 7pm on a Friday, I won't be getting a response back now till Monday, I have to moved the LR4 out and put back the old litter box.... sigh! BUT winthin seconds, I got a text back for the helpline and after browsing through the information, I manage to get it work and now my cats are using it! What a win again, what a SERVICE again from Atal. Thank you, you have no idea how much I appreciated that help there. Thank you again! Highly recommended this site to anyone!