our order got delivered to a wrong address. package was found but product is missing. Contacted Kave and immediately they arranged for a replacement shipment free of charged. 10/10 impressed of how sm... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I love my Kave purchases they look great and are high quality. I would highly recommend them. Delivery fee was high at $80 for 2 chairs would be my only negative. Otherwise very happy.
企業が回答しました
Delivery was prompt and smooth. Unfortunately the office chair was bought with the intention of being reupholstered with lux designer fabric I had purchased that aligned with my colour scheme. I liked... もっと見る
企業が回答しました
Stunning products, great design and good service. I have purchased lamps, chopping boards and swivel chairs. They seem to curate the most beautiful products so that keeps me coming back even though th... もっと見る
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企業情報
当該企業による記述
Kave Home is the premier furniture and decor design brand tailored for your home. We specialise in designing, manufacturing, and distributing a wide variety of quality pieces, culminating in an extensive collection of on-trend, functional, and durable designs that effortlessly elevate our customers’ homes. At the heart of our company lie the values of innovation, commitment, non-conformity, and respect for the environment, which serve as guiding principles for all our endeavours. Our dedicated design team passionately explores new processes and materials to craft lasting pieces that align seamlessly with the latest trends.
連絡先
18 Precision Drive, 3810, Pakenham, オーストラリア
- 1300 528 300
- customer@kavehome.com.au
- au.kavehome.com
4.4
優良
264件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Kave Home Australia からの回答
We're so happy to hear that you love your table! Thank you so much for your wonderful feedback; we appreciate it and look forward to your next order.
Kind regards,
Kave Customer Care
Prompt helpful service
2026年2月4日
Kave Home Australia からの回答
We're glad you enjoyed your experience with our team and we thank you taking the time to provide feedback; we appreciate it.
Kind regards,
Kave Customer Care
The service is outstanding from start to finish
The service is outstanding from the showroom order through to the delivery team. We are always happy to support Kave Home. The products are also fantastic.
2026年2月4日
Kave Home Australia からの回答
We're happy to hear that you had an outstanding experience, from placing your order in the showroom right through to the delivery. Our team work hard to be exceptional and we appreciate your support!
Kind regards,
Kave Customer Care
Great product
Great product. Communication was great with the company. We love that you can put the lounge together in all different ways.
2026年2月4日
Kave Home Australia からの回答
We're happy to hear that you are enjoying the sofa and the flexibility of it's modular design. We appreciate your positive feedback regarding the communication and our team and hope we can help again soon!
Kind regards,
Kave Customer Care
Kave Home Australia からの回答
Thanks so much for your feedback, we work hard to provide great service and are happy to hear you you had a fantastic experience. We hope to have you shop again with us soon.
Kind regards,
Kave Customer Care
Thrilled with my table, well worth the wait!
I order a pre order item so knew I’d be waiting months for it to arrive. The correspondence with Kave re my order was amazing. They sent emails multiple times keeping me up to date. My table arrived today and I am thrilled with it!
2026年2月4日
Kave Home Australia からの回答
We're happy to hear that you are thrilled with your table! We appreciate your patience regarding the pre-order and are glad our updates were helpful. Thanks for your positive feedback, and we hope to see you shop with us again soon.
Kind regards,
Kave Customer Care
Nice products, but some issues
First, the positive - the products are generally good quality and stylish. Unfortunately, for the two orders we placed, shipping was quite slow, so be prepared for that. Also, we ordered the Maurina table and paid extra for installation. We're grateful we did this, because during the installation process, the delivery people identified that the table was faulty (one of the legs wouldn't screw in, resulting in the table being unstable). They took over the process of notifying Kave of the fault, and arranging a replacement. It was great to have them do this for us, rather than us having to navigate the process ourselves. Unfortunately we were left with an unfinished table on our balcony for a couple of weeks, but it has now been replaced with a functional table. Moral of the story - pay extra for help with assembly in case something goes wrong. The delivery company are excellent, extremely professional, and were so helpful with navigating the replacement process.
2025年11月27日
Kave Home Australia からの回答
Thank you for taking the time to share such a detailed and honest review. We’re so glad to hear you’re enjoying the style and quality of your new furniture, but we sincerely apologise for the shipping delays and the initial issue with your table.
We truly appreciate your patience while we replaced your table and understanding sometimes small things go wrong. It’s wonderful to hear that our delivery and assembly team took the lead in resolving the fault—we’ll be sure to pass your kind words along to them for their professionalism.
Thank you for choosing us, and we hope you enjoy your Kave Home table for years to come.
Kind regards,
kave Customer Care
the process was easy, even when things went wrong
it was easy to order. when the product wasn't quite right ( damaged on delivery) it was rectified quickly and easily.
2026年2月4日
Kave Home Australia からの回答
We're happy to hear that ordering was easy. We appreciate your feedback on our delivery and we were so sorry it arrived damaged but glad that we could resolve the delivery issue quickly and efficiently. We hope you enjoy your Kave items for many years to come!
Kind regards,
Kave Customer Care
Small order of a high bar style outdoor…
Small order of a high bar style outdoor table..
Delivery didn't call 40 mins prior as per my delivery Instructions. The box was obviously damaged but they still loaded it and brought it up to the deck and were off as fast as possible. The box looked like a forklift fork had gone through it and the base ended up looking the same. Big waste of everyone's time when someone obviously knew they'd caused the damage at the depot and then delivery could also see the damage. Designer transport could do better. Kave have been in touch and another base is on its way. I hope it arrives this week.
2026年2月4日
Kave Home Australia からの回答
Thank you for your feedback. We sincerely apologise for the poor experience you had with your recent delivery.
It is clear that our standards for communication and care were not met. A damaged shipment should never have been delivered, and we regret the inconvenience caused, and thank you for your candor so we can continue to improve the service provided by us and our transport partners. We are pleased to here we were able to resolve this quickly for you and hope you enjoy your beautiful Kave Home furniture for years to come!
Kind regards,
Kave Customer Care
Kave Home Australia からの回答
Thanks for your feedback. We're happy to hear that you find our table beautiful and we hope you enjoy it for many years to come! We're also glad the process was easy for you and hope to see you shopping with us again soon.
Kind regards,
Kave Customer Care
Timmings and not having information…
Timmings and not having information between purchase and delivery.
Also, once the tables arrive I had to set them up.
2026年2月4日
Kave Home Australia からの回答
Thank you for taking the time to review your experience. We strive to provide excellent customer service and communication, and we appreciate the feedback to help us improve.
We are sorry to hear that you were disappointed with our delivery offering. To better suit our customers' needs, we offer two distinct options: delivery only or full assembly services.
Thank you again for your feedback.
Kave Customer Care.
Kave Home has been outstanding from start to finish
Kave Home has been outstanding from start to finish. The quality of their furniture is exceptional. The team were great to work with and provided professional and knowledgeable advice throughout the entire process. We have created a WOW factor in our Lobbies with the Granite Armchairs and the team at Cedar Woods couldn't be happier. We would highly recommend Kave Home to anyone looking for premium furniture.
2025年10月13日
Kave Home Australia からの回答
We're happy to hear that you had an outstanding experience! It's great to know our team's advice and the furniture's quality met your expectations and created that wow factor for your clients! Thank you for recommending us and we hope to work with you again soon.
Kind regards,
Kave Customer Care
Kave Home Australia からの回答
We're glad you enjoyed your experience. It's great to hear our team provided excellent and friendly service during your collection as well and we hope you are enjoying your new Kave products. Thank you for your feedback!
Kind regards,
Kave Customer Care
Staff were informative with product…
Staff were informative with product knowledge, colours available, different sizes etc.
Organised and paid for delivery and set up.
Well organised and constantly updated with delivery day and time.
2025年11月13日
Kave Home Australia からの回答
We appreciate you taking the time to share your positive experience. We're happy to hear that our staff's product knowledge and our organized delivery and setup exceeded your expectations we work hard to make shopping with us as easy as possible! We hope to see you in store again soon.
Kind regards,
Kave Customer Care
Good at communicating
Good at making clear delivery arrangements.
Happy to discuss any concerns we had.
2025年11月13日
Kave Home Australia からの回答
We're happy to hear that our delivery arrangements were clear and we could work with you on your needs, we work hard to exceed expectations. Thank you for your positive feedback!
Kind regards,
Kave Customer Care
Kave Home Australia からの回答
Thanks so much for the feedback, we are happy to hear that you are loving your new Kave Home products and hope to see you shopping with us again soon!
Kind regards,
Kave customer Care
Kave Home Australia からの回答
We are happy to hear that you had such a good experience with our service and delivery. Thank you for your positive feedback and we hope you enjoy your new Kave items for years to come.
Kind regards,
Kave Customer Care
GREAT CUSTOMER SERVICE!!
What an amazing company to deal with. Their customer service is second to none.
Wouldn’t hesitate to recommend.
Made an online purchase which unfortunately was damaged in transit. Not a problem, it was collected and replaced in no time at all.
2025年9月16日
Kave Home Australia からの回答
We appreciate you taking the time to share your experience. We are so happy to hear that even though you had an issue our team was able to resolve quickly. Thank you for your recommendation, and we hope you love your Kave items for years to come.
Kind regards,
Kave Customer Care
unsolved problem
Hi,
I purchased an outdoor sofa that arrived faulty, and I requested a return. Kave replied very quickly at the time and offered a 30% discount instead, which I declined. Kave then informed me that a third-party company would contact me to arrange the pickup and process my refund.
It has now been almost three weeks, and nobody has contacted me to collect the sofa. It is taking up space in my home, and I urgently need to buy another one — but I cannot do that until I receive my refund.
Could you please update me on the status of the pickup and let me know when I can expect it to be collected? I would really appreciate a quick resolution.
Thank you.
2025年11月1日
Kave Home Australia からの回答
Thank you for reaching out with your feedback on your recent experience. We were sorry to hear that the sofa you received was not perfect and were happy to offer you a selection of options to ensure you the best outcome.
We do use trusted delivery partners to manage all of our delivery and collection services and and we regret that contact with you was not completed promptly as per our expectations.
Upon learning of the delay via your review, our team immediately contacted the transport partner to ensure your collection was prioritised and expedited so we could refund you as soon as possible.
We greatly appreciate you taking the time to provide feedback so we can work with our transport partners to continue to improve our service and offering.
Kind regards,
Kave Customer Care.
Warranty support was poor when the…
Warranty support was poor when the quality of the product was not satisfactory.
2025年11月13日
Kave Home Australia からの回答
Thanks for your feedback on our warranty support, we are sorry to hear you were not satisfied with the outcome of your request. All of our products are covered by a 2 year manufacturing guarantee that we fully stand behind. I understand in your situation your indoor timber items had water damage caused by consistent condensation sitting on them over time. While we were unable to replace under warranty on this occasion, our team did offer expert advice on repair for you. Should you feel we can further support, please feel free to reach out to our team directly.
Kind regards,
Kave Customer Care
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