Just make sure you read the return instructions ! I had to pay $30 to return jeans that were the wrong size and then 4 months later ( yes 4 months ) i had to chase actually getting the refund ! I re... ãã£ãšèŠã
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Delivery was pretty quick, took a week and jeans fit like a glove. Great quality and definitely recommend at least having one pair of motel rocks jeans in your wardrobe!
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Quality was better than I was expecting and delivery only took a few days!! Love my new clothes, definitely will be buying from motel again in the future ð«¶
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It is absolutely insane that you do not help with covering the cost for returns! I had to pay nearly $50 to send my jacket back to your UK address from Australia. I was recommended this brand and was... ãã£ãšèŠã
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2.8
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Motelrocks ããã®åç
Hi Molly, thank you for your review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Easy to order and fast delivery makingâŠ
Easy to order and fast delivery making my daughter very happy on her birthday!
2026幎6æ25æ¥
Motelrocks ããã®åç
Hi Helen, thank you for your review. I am so pleased to hear that you and your daughter have been happy with the order and hope to see you shopping with us again!
Motel x
Thee staff were beautiful but the roomâŠ
Thee staff were beautiful but the room stank!
2026幎6æ15æ¥
Motelrocks ããã®åç
Hey Daniella, unfortunately it looks like you have left a review for the wrong company on our page - please leave a review for your Motel order if you have any feedback for us!
Motel x
Clothing is really cute but
Clothing is really cute. The price versus the quality of the items is a little disappointing.
2026幎6æ16æ¥
Motelrocks ããã®åç
Hi Tracy, thank you for your review. I am glad to hear that you have been happy with your order and your feedback regarding the quality and price of the items will be passed on to the relevant departments.
Motel x
Prompt easy delivery..
2026幎6æ25æ¥
Motelrocks ããã®åç
Hi Kerrie, thank you for leaving a review. I am so pleased to hear that you have been happy with the delivery service provided and I hope to see you shopping with us again soon!
Motel x
Motelrocks ããã®åç
Hi Sally, I am very sorry that you have not been happy with the returns service available for your order.
I can advise that we have recently updated our returns policy for our AU customers so that we are able to offer cheaper and more efficient returns - I hope that you will continue to shop with us in the future. I apologise for the inconvenience caused.
Motel x
Motelrocks ããã®åç
Hi Lucy, I am very sorry to hear that you have been unhappy with your item and this feedback will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel
My package was supposed to arriveâŠ
My package was supposed to arrive friday 26 June, it is the 1st of July and it still has not arrived and i have no news about the shipping or delivery.
2026幎6æ23æ¥
Motelrocks ããã®åç
Hi Maddi, I am sorry to hear that you are experiencing an issue with delivery - please be aware that the standard shipping you have chosen can take around 2-6 working days to arrive and if you have any problems please make sure to reach out to the customer service team who will be happy to help out.
Motel x
Motelrocks ããã®åç
Hi Olivia, thank you so much for your lovely review! ð We're so happy to hear you loved the quality and the colour of your jeans. We hope you enjoy wearing them, and we can't wait to see you shopping with us again soon! âš
Motel x
Completely different jeans than lastâŠ
Completely different jeans than last time I ordered
2026幎6æ15æ¥
Motelrocks ããã®åç
Hi Jemima, we're sorry to hear your latest pair wasn't what you were expecting. We understand how disappointing it is when a repeat purchase doesn't match your previous experience. We'd love for our Customer Service team to take a look, so please get in touch with us and we'll be happy to help. ð
Motel x
Arrived very quickly
Arrived very quickly, in perfect condition and a lovely pair of jeans
2026幎6æ21æ¥
Motelrocks ããã®åç
Hi Tyler, thank you so much for your lovely review! ð We're so happy to hear your jeans arrived quickly, in perfect condition, and that you love them. We can't wait to see you shopping with us again soon! âš
Motel x
Returns are insanely expensive
It is absolutely insane that you do not help with covering the cost for returns! I had to pay nearly $50 to send my jacket back to your UK address from Australia. I was recommended this brand and was super excited to try but very disappointed will not be coming back.
2026幎6æ12æ¥
Motelrocks ããã®åç
Hello, I am very sorry to hear that you have not been happy with the returns service available for your order. We have recently launched a new AU warehouse and we are now able to offer a cheaper and more efficient returns service for our Australian customers. I apologise for the inconvenience caused.
Motel x
It was good service when trying to find my lost package
It was good service when trying to find my lost packages and quick answer although the package does take a bit long to arrive while the sizing of the jeans are a bit hard to figure out the jeans are good quality
2026幎6æ15æ¥
Motelrocks ããã®åç
Hi Beth, thank you for leaving a review. I am glad to hear that you have been happy with the service provided - if you ever need any help with sizing please make sure to reach out to the customer service team who will be happy to help with any questions. I hope to see you shopping with us again!
Motel x
quality is not worth the money
quality is not worth the money i paid could literally get better quality on shein
2026幎6æ12æ¥
Motelrocks ããã®åç
Hi Alyssa, I am very sorry to hear that you have not been happy with your items and your feedback regarding the quality will be passed on to the relevant teams. I apologise for any inconvenience caused.
Motel x
Motelrocks ããã®åç
Hu Amy, we're so glad you love the quality and fit! Thank you for your wonderful feedback.
Motel x
Quality of my top is appauling!
2026幎6æ8æ¥
Motelrocks ããã®åç
Hello, thank you for taking the time to leave your feedback.
We're so sorry to hear you're disappointed with the quality of your top. This certainly isn't the experience we want for our customers. Please get in touch with our Customer Care team, who will be happy to look into this for you and find a suitable resolution.
Motel x
Motelrocks ããã®åç
Hi Lucy, thank you for taking the time to leave us a review!
We're so pleased to hear your order arrived quickly. We hope you're loving your new pieces, and we can't wait to see you shop with us again soon!
Motel x
Motel changed their jeans
Motel changed their jeans. I ordered the indigo jeans last year and loved them beside them being super long! So when I went to re order I did and the colour is completely different and the lengths have been adjusted. Annoying had to return.
2026幎6æ17æ¥
Motelrocks ããã®åç
Hi Ella, thank you for your feedback. We're sorry to hear the jeans weren't what you were expecting this time around.
We understand how disappointing it is when a style you previously loved feels different. We appreciate you taking the time to share your experience, and we'll be sure to pass your comments regarding the colour and length on to our buying team for review.
We're sorry they weren't the right fit this time and hope you'll find another pair you love in the future.
Motel x
Online purchase and delivery wereâŠ
Online purchase and delivery were great. However 10 minutes after I made the purchase I email you guys to correct my apartment number which was wrong in the order and I had absolutely no response until Iâm almost awake later.
2026幎6æ12æ¥
Motelrocks ããã®åç
Hi Paula, thank you for taking the time to leave your feedback.
I can see that an amendment request was submitted on your behalf. Unfortunately, we were unable to make the requested change, and we responded within the next working day to let you know.
I can also see that your parcel has since been successfully delivered. If there is anything further we can help you with, please don't hesitate to get in touch with our Customer Care team.
Motel x
Shien quality
The top I got cost me $65 is so cheaply made you would think itâs from SHEIN
2026幎6æ12æ¥
Motelrocks ããã®åç
Hello Danni, we appreciate you sharing your concerns about the top's quality. We are will pass your feedback on to the relevent team.
Motel x
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