NinthAvenue Australia ロゎ
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NinthAvenue Australia レビュヌ 152

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TrustScore 5段階評䟡の3.5

3.7

金融・保険
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5぀星のうち5の評䟡

I Have been using your Ginger Oil for approx 2 years & always order through you I've started to recommend to my work colleagues & family thus ordering double quality The Ginger really works for m... もっず芋る

5぀星のうち3の評䟡

Purchased a machine on 14/11, I believed was coming from Australia. No tracking provided as stated in initial email. So I sent emails with no response. Did an online chat 3 weeks later on the website.... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I had difficulty finding the unit I wanted either in store or on line so was happy to find it available through Ninth Avenue. The price was reasonable considering it was shipped from the US and they k... もっず芋る

5぀星のうち4の評䟡

Happy with product. Delivered sooner than advised which was important and appreciate it. My only criticism is product does not come from Australia and website calls themselves Australian. This impac... もっず芋る

䌁業情報

  1. 金融・保険

圓該䌁業による蚘述

Online shopping from a huge selection of Beauty Products - from Brands like L'Oreal, Maybelline, Revlon, Mac, Sally Hansen, Victoria's Secret and Many Others

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3.7

たあたあ

TrustScore 5段階評䟡の3.5

152件のレビュヌ

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5぀星のうち1の評䟡

They are horrible to deal with

They are horrible to deal with , we purchased hot stones and they sent the wrong ones and then made us pay through the roof for postage, had informed them we needed the refund back into a different account because we were undergoing a fraud situation and they went ahead knowing this and put it back into the fraud account giving it to the wrong person. We now have lost money and their legal team is shutting us down. Never buy from this company they are negligent and bad to communicate with, happy to send further pictures of emails to prove it but please be warned !!!

2025幎8月8日
自発的なレビュヌ
NinthAvenue Australia ロゎ

NinthAvenue Australia からの回答

Hi Bianca,

We’re sorry to hear that you weren’t satisfied with your product. Thank you for your feedback, and we’ll ensure this is addressed

Regards,
NinthAvenue

5぀星のうち2の評䟡

Ordered on 29th of July still waiting

Ordered on 29th of July
Ordered from Ninth ave as they advertised as an Australian company as Iknew the product i was purchasing is a US product.
Order has still not been delivered. They take longer than Temu.
If i had known it would take this long i would have Ordered directly from the US company as they have better and cheaper deals.

My order number is Order AU-NA#P778663282

Very poor customer experience

2025幎8月14日
自発的なレビュヌ
NinthAvenue Australia ロゎ

NinthAvenue Australia からの回答

Hi Brett,

We’re truly sorry for the delay and the inconvenience caused—this isn’t the experience we strive to deliver. We’re currently reviewing the situation and appreciate your patience.

I’ve sent an email to your registered email address and kindly request that we continue our correspondence via the same thread for a seamless resolution.

We truly value your patience and understanding during this time and hope to have the opportunity to serve you better in the future.

Thank you for your understanding.

Regards
NinthAvenue

5぀星のうち1の評䟡

DONT PURCHASE FROM THIS SITE

DONT PURCHASE FROM THIS SITE. ONCE THEY TAKE YOUR PAYMENT THEY SAY THE PRODUCT YOU ORDERED IS NOT AVAILABLE AND NO MATTER HOW MANY TIMES YOU TELL THEM TO REFUND YOUR MONEY THEY WILL HARASS YOU TO BUY AN ALTERNATIVE ITEM YOU ARE NOT INTERESTED IN. I WILL BE REPORTING THEM TO ACCC IF THEY WONT REFUND MY MONEY. 😡😡😡

2025幎8月10日
自発的なレビュヌ
NinthAvenue Australia ロゎ

NinthAvenue Australia からの回答

Dear Customer,

We sincerely apologize for the inconvenience caused.

We understand that you are not happy with the service provided to you, and assure you that this will be checked thoroughly and corrective measures will be taken.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NinthAvenue

5぀星のうち2の評䟡

It took them 1 weeks to ship the item


It took them 1 weeks to ship the item which turns out to be from USA , and they say it will take another 15days to delivered. Outrageous. Who wait 1 month for an item anymore these days ? Are they still living in 2000?

2025幎4月9日
自発的なレビュヌ
NinthAvenue Australia ロゎ

NinthAvenue Australia からの回答

Hi Thanh Ly,

Thank you for your feedback! However, we are unable to trace an order that corresponds to your review. Could you please provide the order ID? This will help us resolve the matter quickly.

Thank you!
NinthAvenue

5぀星のうち5の評䟡

Keranique Shampoo

It was very easy to order with you on line, I am an ex cancer survivor and the Product was recommended by my Chemo nurse and it truly works on recovery from Chemo. It is expensive but worth its weight in gold

2025幎4月5日
自発的なレビュヌ
5぀星のうち3の評䟡

The time for the delivery

The time for the delivery to actually arrive--it was unreasonably long.

2025幎2月26日
自発的なレビュヌ
NinthAvenue Australia ロゎ

NinthAvenue Australia からの回答

Hi John,

We are unable to trace an order corresponding to this review. We also searched by the username here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest?

Regards,
NinthAvenue

5぀星のうち3の評䟡

I could not get an answer on how long


I could not get an answer on how long the product was going to take with shipping prior to ordering it, it turned out to be far longer than expected

2025幎1月24日
自発的なレビュヌ
NinthAvenue Australia ロゎ

NinthAvenue Australia からの回答

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
NinthAvenue

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