NinthAvenue Australia レビュー 153

It is supper good and interesting to be part of.

After ordering and receiving my item they sent the wrong item they get one star because when I try to email them a few times and not getting a response I decided to call and follow it up. They said they could not help me because it’s over the 13 days of refund, even though I’ve tried emailing them multiple times with no response so they expect me to keep the item I did not want and to blame me because they didn’t receive the email, which is a lie because I forwarded the emails of the original purchase as proof of what I ordered and what they actually sent me. Shocking disgusting and this is why they’re getting a bad review

Fast postage and extremely happy with product. A++ seller

Fast service and quickly expedited. Product as described.

Purchased a machine on 14/11, I believed was coming from Australia. No tracking provided as stated in initial email. So I sent emails with no response. Did an online chat 3 weeks later on the website. Ended up being told machine was lost and another will be dispatched. It was, with tracking. All I can say is communication with the Australia branch is extremely poor if at all.

i ordered the all in one makeup kit 3 weeks ago and i havent got any tracking details.
ive sent numerous emails and havent gotten any information whatsoever. the only email i got was that its being processed but that was the day after i brought it and i got nothing since.

Received a defective toiletries bag (rip on the seam on one side).
Multiple attempts, emails and phone calls, to organise a refund with the company resulting in excuses and evasive manoeuvres to get out of organising a refund.

Finally received contact from the company after posting a 1 star review - refund not directly offered until I specifically requested this but has now finally come through after much hassle so I have amended my rating to 2 stars.

Reference 1900661 - Overall experience.
The courier company used was not good - said they had tried to deliver the package (and it was undeliverable) on the tracking info - we were home and our security camera proved likewise. NinthAvenue were very good keeping in touch and trying to sort out the delivery dilemma. Have now received the parcel in good condition.

Prompt delivery and well packaged.

So disappointed. Ordered a copper mask. Had to follow up on order. 2 months later I receive it. No packaging, no information, looks nothing like what I purchased, not even a swing that. Straight off the shelf of a $2 dollar shop and I paid $87 AUD for it. Totally rip!

I received the product eventually but the delivery time was long. It will be great if it can be improved.

I am thrilled with this mirror

Absolutely dreadful service. Will be going to Fair Trading or equivalent. I spent $270 on two sets of beard oil and conditioner. Received one parcel which was supposed to contain an oil and a conditioner, but it had been ripped open and only the beard oil was still there. I contacted Ninth Avenue by phone and was told they would call me back. They have not! I called again and got no answer. I sent an email and a follow-up email, which have not been responded to. Ninth Avenue Australia then sent their automated feedback survey, which I filled out. Still no contact from them.

Great selection easy ordering and fast service.

Excellent service and great service for and information about the product 👏 👍 👌 I really enjoyed 😉

Great quality and selection of products. Found the tweezers hard to find in Australia. Very good customer service communicated well. Fast dispatch and packed securely.

I ordered Dr Groot shampoo and conditioner bundle and after a month only received the conditioner. I emailed them in regards to the incomplete order and never received a reply. I have just spoken to someone in India and so the saga continues, 6 weeks on.

Extremely good customer service, very happy with the product