Arrived, worked, quick delivery etc. The only one thing I would say is that the website didn't describe the condition of the item outside of "working" - I wasn't sure if I was getting BNIB or a cosm... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
asked for photo's of the actual item i wanted to purchase. Within 24 hours they were in my inbox. They sent it quickly after purchase. The only issue I had was with Aus post which is out of... もっと見る
Drop and go at Chermside store was Easy to deal with. Young girl who assisted was awesome and answered all my questions confidently. Quick turn around from drop off to assessment and money paid into... もっと見る
Fast shipping good return policy, bought a keyboard which was faulty - returned it bought another keyboard and arrived with incorrect dongle.. daughter bought a second hand iPhone and case which had a... もっと見る
企業が回答しました
企業情報
当該企業による記述
CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
連絡先
4.1
ほぼ満足
3万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I purchased a 3DS unboxed
I purchased a 3DS unboxed, so I am fine with the scratches and dints. The console also works perfectly well. My main issue was the state of it. There was dust, hair and all sorts of general debris in the empty stylus port and game slot. I didn't expect to have to thoroughly clean the console as soon as I received it
2026年6月29日
CeX/Webuy - Australia からの回答
Hi Mathew,
Thank you for your review.
We have quality standards in place where items are checked before dispatch to ensure they are in a clean and presentable condition. However, it appears that these checks were missed, and we extend our apologies for this experience.
Be assured, I will be forwarding this review as feedback to the store management so that their measures can be reassessed.
I will be sending an email to your registered ID requesting some details and suggesting a solution. Do check your junk/spam folders in case my email isn't located in your mailbox.
Regards,
Ramson.
My review
Mate nothing wrong with the customer service at all only the fact I didn’t get a ac power cord for it then I was asked where it was when I returned it but I didn’t even receive it in the first place
Other then that it was pretty good
2026年6月14日
Faulty item
2026年6月15日
CeX/Webuy - Australia からの回答
Dear Jessica,
Thank you for your review.
Please accept my apologies if the product received by you is faulty. Be assured, that feedback has been shared with the store's management for corrective measures so such instances can be avoided going forward.
For us to look into this further for you & sort it out, please return the item in question to us for a refund/replacement in line with our online return policies - https://tinyurl.com/3vt22ekw.
In case you need any additional help, please write to us via our support page & we'll certainly help.
Regards,
Rahul
Paid and received all good
2026年6月11日
EVERTHING smoothly with no issues.
2026年6月22日
Works fine, arrived quickly, was unsure of condition until delivery
Arrived, worked, quick delivery etc. The only one thing I would say is that the website didn't describe the condition of the item outside of "working" - I wasn't sure if I was getting BNIB or a cosmetically trashed product.
It was somewhere in between which, in this case, was not an issue, but could be for other products.
2026年6月25日
I got what i wanted without any fuss…
I got what i wanted without any fuss ..delivery didn't take long
2026年6月26日
Purchasing my game was easy and fast
Purchasing my game was easy and fast. The sales assistant was very polite and friendly.
2026年6月28日
Great customer service
I contacted customer service while researching a product. They gave quick and helpful advice.
2026年6月26日
The staff at CEX Shellharbour were…
The staff at CEX Shellharbour were wonderful. Service was prompt and helpful. I asked about another product and time was taken to show me and answer my questions.
2026年6月27日
Simple hassle-free transaction
Simple hassle-free transaction and very prompt ordering, service, and pick-up
2026年6月27日
Sold me a mobile phone that clearly…
Sold me a mobile phone that clearly states on the back ( does not connect to any network.
So.
2026年6月14日
CeX/Webuy - Australia からの回答
Hi Eugenio
Thank you for your review, and kindly accept my apologies as the phone was faulty.
Your feedback will be shared with the sending store's management so they can take necessary steps to avoid a similar situation in the future.
Having checked our records, I see you availed a full refund in line with our policy.
If you need any assistance or wish to explore other items in stock, please feel free to write back on the same email thread, and we will be happy to help you.
Regards,
Saanchi
They got everything i was looking for…
They got everything i was looking for and they even got the plenty of options for the payment aswell.. Delivery was on time aswell..
2026年6月14日
Dang! That was fast.
Super fast, cheap, and efficient delivery service.
Great prices and a large range of products.
2026年6月28日
Happy with the service.
2026年6月28日
Product did not work
2026年6月13日
CeX/Webuy - Australia からの回答
Dear Shalvin,
Thank you for your review.
I'm sorry to learn about the unfavourable experience with your recent purchase & please accept my apologies.
Because we deal in second-hand goods, as a standard process, each product brought to us for sale is thoroughly tested on set parameters to ensure it is in a fully working & saleable condition in line with our grading and testing guidlines as we sell these further with a 5 year warranty. Considering the nature of electronics, faults may occur even after they are bought-in or sold further.
To work towards a resolution, please return the item in question in line with our online return policies - https://tinyurl.com/3vt22ekw.
In case you need any additional help, please write to us via our support page & we'll certainly help.
Regards,
Rahul
Item received non working
Ordered an item online. It was shipped quickly, but unfortunately it was defective and unable to use it upon arrival. It wasn’t checked as working before it was sent. Return and refund was quick, but I won’t waste my time again.
2026年6月14日
CeX/Webuy - Australia からの回答
Hi Charlotte,
Thank you for your review.
Whilst it is good to know that the delivery was quick, it is unfortunate that the product didn't function as expected.
As a retailer of pre-owned goods, we ensure that all items undergo thorough testing before they are offered for sale. I apologise that this standard was not met on this occasion and your feedback has been shared with the relevant store so they can review the matter and take the appropriate measures to help prevent similar instances in the future.
It is good to know that a refund was promptly issued once it was returned.
Since you were in touch with us via email, feel free to reply to the same thread if you require further assistance.
Regards,
Ashwin
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