CeX/Webuy - Australia レビュー 

26,843
TrustScore 5段階評価の4

4.1

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち4の評価

Arrived, worked, quick delivery etc. The only one thing I would say is that the website didn't describe the condition of the item outside of "working" - I wasn't sure if I was getting BNIB or a cosm... もっと見る

5つ星のうち5の評価

asked for photo's of the actual item i wanted to purchase. Within 24 hours they were in my inbox. They sent it quickly after purchase. The only issue I had was with Aus post which is out of... もっと見る

5つ星のうち5の評価

Drop and go at Chermside store was Easy to deal with. Young girl who assisted was awesome and answered all my questions confidently. Quick turn around from drop off to assessment and money paid into... もっと見る

5つ星のうち3の評価

Fast shipping good return policy, bought a keyboard which was faulty - returned it bought another keyboard and arrived with incorrect dongle.. daughter bought a second hand iPhone and case which had a... もっと見る

企業が回答しました

企業情報

  1. 電子機器・テクノロジー

当該企業による記述

CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support


連絡先

4.1

ほぼ満足

TrustScore 5段階評価の4

3万件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.1

すべてのレビュー

(26,843)

過去12か月のレビュー数: 4,732

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

First purchase from Webuy

This was my first purchase from Webuy and I actually ended up returning the item because I realised I had bought the wrong thing. It was my first time getting into Camera’s and I mistakenly chose a setup that wouldn’t work for what I was trying to do. Webuy were very understanding and processed the return in no time at all. I will definitely be shopping with Webuy again

2026年6月10日
5つ星のうち5の評価

Beautiful Customer service

As much as I did come across a problem with ordering some items. the customer service was the best I had ever experienced. They were so helpful, so kind, made sure to help me and verify everything at every step of the way, and allow me to order the stuff I wanted. Thank you so much guys. The order was packed and delivered quite quickly. The products look almost brand new and I am very happy with them.

2026年6月11日
5つ星のうち4の評価

Review for online order of "Legendary Pit Boss" and "Mystical Tae Kwon Crow"

The product arrived a day earlier than expected and the packaging was satisfactory, with both figures being in a good condition. Unfortunately, one of the figures sent was incorrect (it was the original instead of "mystical" version) but the return process for it was very simple and I received a full refund for both the returned figure and postage costs.

2026年6月12日
5つ星のうち1の評価

The item had a lot of adhesive on the…

The item had a lot of adhesive on the case, i could not even charge the device until i spent 30mins Cleaning the grubby state. This is my first disappointment with cex. Second hand means not new but also sending a item in a grubby state shows a disregard for customer satisfaction, even the employee who sent this in this condition would be annoyed if sent to them, all my other purchases i have been happy with, if not i would not continue ongoing purchases, just the reality of this one purchase

2026年6月26日
CeX/Webuy - Australia ロゴ

CeX/Webuy - Australia からの回答

Hi Leslie,

Thank you for your review. I am sorry to hear that the item you received was not in the condition you expected. I understand your disappointment, especially as you had to spend time cleaning the device before you were able to charge and use it.

I have passed your feedback on to the relevant store management so this can be reviewed internally and appropriate improvements can be made.

To take this forward, I will need a few details from your side so I can liaise with the store. I have requested these via email, so please kindly check your inbox and your spam or junk folder if you are unable to locate it.

I would appreciate your response at your earliest convenience so we can assist you further.

Regards,
Nikita

5つ星のうち1の評価

The product I received is faulty and…

The product I received is faulty and does not work

2026年6月27日
CeX/Webuy - Australia ロゴ

CeX/Webuy - Australia からの回答

Hi Alex,

Thank you for your review, and I apologise for the fault.

While all products are thoroughly tested at the point of purchase, electronic devices can unfortunately, develop faults at any stage due to their inherent complexity.

We would be more than happy to assist by offering either a refund or a replacement. You may return the item by visiting any of our stores with the product and your invoice, or alternatively, you can send it back to our warehouse. Full details of our returns process can be found here: https://bit.ly/3hhqLBF

If you need any assistance during the return process or would like further clarification, please contact us via the support form on our website, and our team will be glad to help.

Kind regards,
Nikita

5つ星のうち1の評価

In box item

In box item, box was torn, product was missing the charge cable and the unit was still logged into another persons account with all their details.

2026年6月26日
CeX/Webuy - Australia ロゴ

CeX/Webuy - Australia からの回答

Hi Ben,

Thank you for your review. I am sorry to hear that the item you received did not meet your expectations. I understand your disappointment, particularly as the box was damaged, the charging cable was missing, and the device was still logged into a previous user's account.

I have passed your feedback on to the relevant store management so this can be reviewed internally.

Please also note that, as we sell preowned products, we ensure that our Boxed graded items are in good overall condition. However, the original retail box may show signs of previous use or wear, as it is also preowned. That said, the issues you have described regarding the missing charging cable and the device still being linked to a previous user are not in line with the standard we aim to provide and will be investigated.

To take this forward, I will need a few details from your side so I can liaise with the store. I have requested these via email, so please kindly check your inbox and your spam or junk folder if you are unable to locate it.

I would appreciate your response at your earliest convenience so we can assist you further.

Regards,
Nikita

5つ星のうち4の評価

Delivery good, Service could be better.

The Delivery was amazing and the service in store when I visited in Brisbane was great, however I wished to speak to someone about what the specific reason for "B" and "C" rating was for a tablet and tried calling, its strange to have a phone service available just for it to say go online to a FAQ. I understand not wanting to speak to customers or set up a phone service, but it would be nice if people could just call the stores its from so they can speak to staff there. Because I was far too busy to physically go to the correct store, plus it was in Sydney. So I was ready to refund if I didn't like it when it arrived probably causing you guys more problems.

2026年6月27日
5つ星のうち3の評価

I liked that efficiency and great…

I liked that efficiency and great communication. I was a bit disappointed that the object showed in the image was completely different than the one I received. I have to say that the refund process was quick and easy.

2026年6月24日
CeX/Webuy - Australia ロゴ

CeX/Webuy - Australia からの回答

Hey Eugenio,

Thank you for your review. I understand that you were expecting a different version of the Earbuds.

In regard to the display image and the listing for the item, I am getting this reviewed with the relevant team and necessary changes will be made based on the findings.

I note you have returned the item, and good to see that a full refund was issued as per our online returns policy and the returns process was seamless.

I have also sent you an email addressing this further, and if you have any questions, feel free to write back there.

Regards,
Jessica

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。

他の種類のレビューについての詳細はこちらをご一読ください。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報