Arrived, worked, quick delivery etc. The only one thing I would say is that the website didn't describe the condition of the item outside of "working" - I wasn't sure if I was getting BNIB or a cosm... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
asked for photo's of the actual item i wanted to purchase. Within 24 hours they were in my inbox. They sent it quickly after purchase. The only issue I had was with Aus post which is out of... もっと見る
Drop and go at Chermside store was Easy to deal with. Young girl who assisted was awesome and answered all my questions confidently. Quick turn around from drop off to assessment and money paid into... もっと見る
Fast shipping good return policy, bought a keyboard which was faulty - returned it bought another keyboard and arrived with incorrect dongle.. daughter bought a second hand iPhone and case which had a... もっと見る
企業が回答しました
企業情報
当該企業による記述
CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
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顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
First purchase from Webuy
This was my first purchase from Webuy and I actually ended up returning the item because I realised I had bought the wrong thing. It was my first time getting into Camera’s and I mistakenly chose a setup that wouldn’t work for what I was trying to do. Webuy were very understanding and processed the return in no time at all. I will definitely be shopping with Webuy again
Beautiful Customer service
As much as I did come across a problem with ordering some items. the customer service was the best I had ever experienced. They were so helpful, so kind, made sure to help me and verify everything at every step of the way, and allow me to order the stuff I wanted. Thank you so much guys. The order was packed and delivered quite quickly. The products look almost brand new and I am very happy with them.
Purchase regularly from CEX and also do…
Purchase regularly from CEX and also do webuy orders, never had an issue once and have experienced top notch customer service from the online team.
Another Suc-Cex-full Transaction
Another successful online transaction with CEX. The item was dispatched promptly, with updates, & arrived well packaged, & in good condition. Thank you very much!
Review for online order of "Legendary Pit Boss" and "Mystical Tae Kwon Crow"
The product arrived a day earlier than expected and the packaging was satisfactory, with both figures being in a good condition. Unfortunately, one of the figures sent was incorrect (it was the original instead of "mystical" version) but the return process for it was very simple and I received a full refund for both the returned figure and postage costs.
Traded in 2 phones, polite staff and quick payment
Traded in 2 phones, easy to navigate the website, clear pricing upfront, staff at Rouse Hill was professional and quick, and received payment quickly via bank account transfer. All in a smooth and easy process.
回答に AI 支援を利用する場合があります詳細を表示
The item had a lot of adhesive on the…
The item had a lot of adhesive on the case, i could not even charge the device until i spent 30mins Cleaning the grubby state. This is my first disappointment with cex. Second hand means not new but also sending a item in a grubby state shows a disregard for customer satisfaction, even the employee who sent this in this condition would be annoyed if sent to them, all my other purchases i have been happy with, if not i would not continue ongoing purchases, just the reality of this one purchase

CeX/Webuy - Australia からの回答

CeX/Webuy - Australia からの回答
In box item
In box item, box was torn, product was missing the charge cable and the unit was still logged into another persons account with all their details.

CeX/Webuy - Australia からの回答
Delivery good, Service could be better.
The Delivery was amazing and the service in store when I visited in Brisbane was great, however I wished to speak to someone about what the specific reason for "B" and "C" rating was for a tablet and tried calling, its strange to have a phone service available just for it to say go online to a FAQ. I understand not wanting to speak to customers or set up a phone service, but it would be nice if people could just call the stores its from so they can speak to staff there. Because I was far too busy to physically go to the correct store, plus it was in Sydney. So I was ready to refund if I didn't like it when it arrived probably causing you guys more problems.
The product (Ally X) I recieved is in…
The product (Ally X) I recieved is in good condition and everything work as expected and it also come with cex tattoo, that was a nice add in. :)
They took the time to set my phone up…
They took the time to set my phone up to install the software
It was seamless and peompt
I liked that efficiency and great…
I liked that efficiency and great communication. I was a bit disappointed that the object showed in the image was completely different than the one I received. I have to say that the refund process was quick and easy.

CeX/Webuy - Australia からの回答
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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