Audio Book Store レビュー 

Audio Book Store からの回答

2024年4月10日

Hi Debra,

I wanted to bring to your attention that we sent emails on April 2nd and April 8th to address the concerns you've raised. Your input is essential for us to move forward effectively. Could you please take a moment to review those emails and provide your response?

Your prompt attention to this matter would be greatly appreciated, as it will enable us to proceed with the next steps accordingly.

Thank you for your cooperation.

Audio Book Store からの回答

2024年4月8日 に更新

Hi Mark,

Upon thorough review of your account, we did not find any previous interactions with our customer service team regarding any encountered issues.

We reached out to you via email in hopes of opening a dialogue regarding your issue so we can answer questions and concerns directly. We await your reply to our email. Please be sure to check your junk mail/spam folder as well.

We eagerly await your response.

Audio Book Store からの回答

2024年3月22日

Hi Zohan,

Thank you for providing us with the details.

After reviewing the email ID you shared, I regret to inform you that we couldn't find any associated account on our end. This leads me to consider two possible scenarios:

1. You may have registered with a different email ID on our platform.
2. Alternatively, it's possible you've registered with another audiobook company.

Furthermore, we have attempted to reach out to you directly using the email address provided.

Rest assured, our commitment to serving our customers remains unwavering. I eagerly await your response so we can assist you further.

Audio Book Store からの回答

2024年3月11日

Hi Jilly,

Apologies for any inconvenience experienced.
Upon thorough review of our records, we couldn’t locate any account, any purchase, or customer care contact from you, based on the details of your review. To provide you with the assistance you require, could you please send an email detailing your concern to customercare@audiobookstore.com from the email address linked to your account?

Your cooperation in this matter is greatly appreciated, as it will enable us to promptly address your concerns.

Audio Book Store からの回答

2024年3月8日

Hi Eugene,

Thank you very much. It was our pleasure to assist you. Your satisfaction means a great deal to us.

Audio Book Store からの回答

2024年3月6日 に更新

Hi Daliti,

I'm delighted to hear that we were able to assist you effectively. Your feedback is truly valued and appreciated.

Thank you very much for taking the time to share your review with us. It means a great deal to our team.

Audio Book Store からの回答

2024年3月5日

Hi Rebecca,

I sincerely apologize for any inconvenience you've experienced.

Upon conducting a thorough analysis and reviewing the correspondence between you and our customer support team, we couldn't find any evidence of the statement you mentioned, "tough luck fees are forfeit." In fact, the exact response provided by our team was: "Just so you know, per our terms and conditions, FlexPass membership fees are non-refundable."

Regarding your concern about being charged after canceling your subscription, I want to assure you that our system is designed to cease charging customers immediately upon cancellation. The response you received from our customer service team reflects this: "I have confirmed your FlexPass membership is canceled, so rest assured you won’t receive any further charges unless you purchase a new book or reactivate."

We reached out to you via email yesterday to address your concerns further. If you could kindly respond to the same email, we would appreciate the opportunity to assist you promptly.

Once again, I apologize for any inconvenience this situation may have caused and thank you for your patience and understanding.

Audio Book Store からの回答

2024年3月4日

Hi Doyle,

We regret to learn of the challenges you encountered with the audiobook you recently paid for. We sincerely apologize for any inconvenience this has caused.

The issue you were facing stemmed from technical difficulties encountered by the publisher of the audiobook in transferring the files. Upon reviewing the correspondence between you and our customer service team, it has come to our attention that our team has proactively updated you on the status. In addition to this, following each interaction, our team extended the offer of a full refund. However, we have not received confirmation from you regarding this resolution.

Please take a moment to reach out to us at customercare@audiobookstore.com to ensure we have not overlooked any pertinent details.

Note: We have already initiated the refund from our end.
Thank you for your understanding and cooperation.

Audio Book Store からの回答

2024年3月6日

Hi Thandekile,

I sincerely apologize for any inconvenience you experienced.

Upon reviewing your account, it appears that during your purchase of an audiobook in January, you opted to enroll in our Flex-pass membership program. This program offers a subscription-based model tailored for frequent audiobook consumers, allowing them to access audiobooks at discounted rates. As a result, you were able to enjoy the audiobook at a discounted rate rather than the non-member price.

As the Flexpass membership operates on a subscription basis, a subsequent charge was applied in the following month.

I'm pleased to inform you that we've taken note of your concerns and have addressed them accordingly. An email has been sent to you outlining the resolution process. If you could kindly respond to that email, we will proceed with the necessary steps to ensure your satisfaction.

Audio Book Store からの回答

2024年1月5日

Hi Julie, We truly appreciate you letting us know about the trouble you had promptly so we could resolve the issue as quickly as possible! While we do our best to make sure things stay running smoothly, technology can sometimes get a bit glitchy.

Thanks so much for your continued support and for allowing us to serve your Audiobook needs! Please don't hesitate to reach out to our customer support team if you need any assistance at all.

Audio Book Store からの回答

2024年1月5日

Hi Rachel,
We're so happy to hear you had a great experience with us, and that you're enjoying the Flexibility of our FlexPass membership program!

If we can be of any assistance at all, please don't hesitate to contact our customer support team. Always happy to help!

Audio Book Store からの回答

2023年11月22日

Thank you for taking the time to share your feedback with us. We sincerely apologize for any confusion regarding our pricing options, and we appreciate the opportunity to provide clarification.

On our website, we offer two distinct purchasing options to cater to different preferences: the FlexPass membership, which comes with exclusive benefits and a discounted rate, and the non-member price, where the audiobook can be purchased at the full price. Both options are prominently displayed on the book page, allowing our customers to choose the option that best suits their needs.

Opting for the FlexPass™ membership provides users with a range of exclusive advantages, including unlimited free access to over 3 million podcasts within the app, substantial discounts on 100% of our audiobook catalog, hassle-free exchanges for any audiobooks that may not meet expectations, and cloud access to audiobooks with downloadable files from anywhere in the world.

Upon reviewing your account, we noted that you took advantage of the promotional FlexPass Membership price of $9.95, a significant discount compared to the non-member regular price of $29.95. Additionally, with the inclusion of an extra month of FlexPass renewal, your total expenditure amounted to $19.90 for the audiobook. This translates to a savings of just over $10 on the book itself, while affording you the benefits of FlexPass membership throughout its duration.

We have also confirmed that you were indeed refunded for the accidental resuming of the FlexPass membership when you attempted to cancel.

We hope this clarification addresses any concerns you may have had, and we genuinely value your patronage. If you have any further questions or require additional assistance, please do not hesitate to reach out to our customer support team.

Audio Book Store からの回答

2024年1月5日

Thank you for taking the time to share your feedback with us. We sincerely apologize for any confusion regarding our pricing options, and we appreciate the opportunity to provide clarification.

On our website, we offer two distinct purchasing options to cater to different preferences: the FlexPass membership, which comes with exclusive benefits and a discounted rate, and the non-member price, where the audiobook can be purchased at the full price. Both options are prominently displayed on the book page, allowing our customers to choose the option that best suits their needs.

Opting for the FlexPass™ membership provides users with a range of exclusive advantages, including unlimited free access to over 3 million podcasts within the app, substantial discounts on 100% of our audiobook catalog, hassle-free exchanges for any audiobooks that may not meet expectations, and cloud access to audiobooks with downloadable files from anywhere in the world.

In addition to offering 2 very clear options on the purchase page, we offer the ability to remove the FlexPass membership at checkout should you change your mind - this option is highlighted in yellow for clarity, as it's never our intention to catch someone off guard with a membership they do not wish to have.

We requested the account information privately so we can check the account to ensure its been cancelled for you however we haven't yet received a response.

If you'd like us to confirm the account status, please reach out to our customer service team so we can assist.

Audio Book Store からの回答

2023年9月21日

Hi Bianca. We're very sorry for the frustration this process has caused you. Management reviewed the full communication with you related to this, which was entirely via email so there is a clear record of the conversation. The communication began on September 8th (a Friday) when you asked to cancel your membership. As noted in the communication with you, your membership subscription began when you chose to purchasing your audiobook at the new member discount price. The communication concluded on September 15th when our team confirmed cancellation was successful. At no time in that communication did we mention that we could not locate your account, or terminate the communication as a result of your tone. In fact, there is no "tone" from you or our team in the communication at all, it was actually very cordial and calm. We'd love for you to please provide a copy of the communication you're referring to so we may investigate further. Is it possible you may have initially reached out to one of our competitors before reaching out to us - we do see this happen from time to time? That would certainly explain an issue locating your account (if you reached out to another audiobook company and they could not locate an account for you).