Audio Book Store レビュー 

Audio Book Store からの回答

2024年1月5日

We're thrilled to hear you had such a great experience!

Thank you for allow us to serve your Audiobook needs. We truly value your support. Don't hesitate to reach out to our customer support team if we can help with anything else!

Audio Book Store からの回答

2024年1月5日

Thanks so much for sharing your experience! We're glad to hear we were able to get things resolved for you, and we hope you enjoyed your new title.

Please don't hesitate to reach out if we can be of any assistance at all.

Thank you for allowing us to serve your Audiobook needs.

Audio Book Store からの回答

2024年1月5日

Glad to hear you're satisfied with the service and our pricing! We truly appreciate you flagging your trouble with downloading to our team so we can make the proper improvements and get things resolved quickly.

Please don't hesitate to reach out if we can be of any assistance whatsoever.

Audio Book Store からの回答

2024年1月5日

Glad to hear you had a great experience! We truly appreciate you allowing us to serve your audiobook needs!

Don't hesitate to reach out to us if we can be of any help at all.

Audio Book Store からの回答

2024年1月5日

We're glad to hear that was able to be resolved quickly! We hope you enjoyed the full audiobook version.

Thanks again for sharing your feedback, and please don't hesitate to reach out if we can be of any assistance at all - we're always happy to help!

Audio Book Store からの回答

2023年8月23日

Hi Mike,So sorry to hear the download instructions we sent you via email didn’t work for you. Our phones are indeed working, but if you’re still having trouble, we’d very much love to assist you via one of the other several options we’ve already offered you.

Audio Book Store からの回答

2024年1月5日

Thanks for the feedback! We're glad to hear you were able to find titles you enjoy, and that our team was able to assist you quickly.

We value your support, and we look forward to serving your audiobook needs!

Audio Book Store からの回答

2024年1月5日

Thanks for your feedback! Our team is working on a CarPlay app. We'd be happy to follow up with you once a beta version is available.

We do pretty extensive testing on apps just to ensure it is fully functional, and there are no issues before we release it.

Please don't hesitate to reach out if we can be of any assistance in the meantime.

Audio Book Store からの回答

2023年7月26日 に更新

Hi there! Thanks for the feedback, we'll certainly consider those ideas.

Audio Book Store からの回答

2024年1月5日

Appreciate the feedback and the update of the review! While our books are typically available for instant download, upon looking at the account, it seems the account was locked initially for security purposes.

As we're sure you can understand, security and privacy of our customers is our utmost concern. As this is the case we have policies and procedures in place to protect both of those things. :)

This was the reason for the temporary delay in accessing your audiobook.

We appreciate your understanding, and we're glad to hear it was rather quickly resolved.

Please don't hesitate to reach out to our team if you have any concerns at all. We appreciate your support!

Audio Book Store からの回答

2023年8月11日

Hi Darcy,
We're so sorry to hear you had trouble downloading your audiobook.

Upon reviewing your account, we see no reason why you wouldn't be able to download your audiobook. We have reached out to you multiple times to assist you in downloading those books however we haven't received a response back.

If this is still an issue, or if you need further assistance, please don't hesitate to reach out to us so we can get it resolved as quickly as possible.

Audio Book Store からの回答

2024年1月5日

We're very sorry for the frustration this process has caused you. Download speeds for each book does depend on your internet connection. If an internet connection is slow, or overwhelmed it will take a bit of time to download the book. It's not uncommon for glitches to happen when you have a slower or unstable connection - simply re-downloading the audiobook, or even uninstalling and reinstalling the app with a stable connection typically resolves those issues. Unfortunately slow or unstable internet connections are beyond our control at this point.


Management reviewed the communication you referenced.

As noted in the initial communication with you, your membership subscription began when you chose to purchasing your audiobook at the new member discount price. On our website, we clearly offer 2 purchase options - a one time purchase option and a membership option. In addition, we offer the ability to remove the FlexPass membership at checkout - that is located in yellow for clarity.

It is never our intention to catch someone off guard with a membership they don't wish to be in. This is why we make those purchase terms very clear throughout the purchase process, and send an email welcoming you to our membership as soon as you enroll to it. We apologize if you didn't find that clear.

We also offer the ability to cancel directly on the account details page right on our website at any time. The Cancel FlexPass button is located just to the right of the FlexPass logo if you're using a computer. If you're on a mobile device it is located directly below the logo.

I do see you called us - that call was promptly returned by our customer care manager, and the account was cancelled on that phone call.

Audio Book Store からの回答

2024年1月5日

We appreciate your feedback and sharing your experience! Glad to hear you had a wonderful experience. We look forward to serving all of your Audiobook needs!

Audio Book Store からの回答

2023年8月2日

Hi,
We appreciate you taking the time to leave a review.

Upon a review of your account, it looks like you selected the "FlexPass membership" price option (the discounted option) when you added that audiobook to your cart instead of using the non-member (non-discounted) price to your cart. When you selected the FlexPass membership option, you enrolled into our FlexPass membership program as noted on the checkout page, as well as in the email correspondence you received immediately upon purchasing.

We did confirm your account was cancelled, and we also added credits to your account so you could give us another try.

If you need assistance using those credits so you can get a new book without re-enrolling into our FlexPass membership, please don't hesitate to reach out to us and we can provide you a screenshot of the correct option to select. :)


Thanks!