Auk レビュー 

I'm very happy with Auk mini! Very efficient, high quality, low maintenance, lightweight, uncomplicated and classy design amd amazing customer service. Perfect for small apartments. I've been successfully growing my herbs without issues. I bought 2 Auk mini1, and just got my Auk mini2! I used my own organic seeds with Auk's coconut fiber and vitamins with success! I also love how it doesn't need wifi and apps to function and the website and catalogue have very clear instructions.I trim regularly and they grow back quickly.All my herbs are very flavorful. I also found an easy solution to shading from taller bushier herbs: I simply bought 2 LED lights and placed them on the sides to reach the shorter plants and all worked well. I highly recommend auk!

Like other reviewers, this was late and when it did arrive the light didn’t work. I’d already set it up before checking the light so I have plants growing without the light. It’s apparently on its way but that’s taken about 10 days. 🤞 it arrives soon. UPDATE The new light did arrive on 1 August and worked.

I placed my pre-order on May 30 because Auk stated that my order would ship by June 26. This was a birthday gift for my fiancée, so I ordered almost two months in advance specifically to avoid any last-minute issues.

Since then, I have received multiple delay notifications, with the shipping window first moved to July 8 to 15, then July 20 to 27.

Each time I contacted support, I received polite but mostly generic replies. I suggested several reasonable solutions, including prioritising my early pre-order or using the €20 compensation they offered to upgrade the shipping instead of giving me a voucher for future purchases. Every request was declined without offering any meaningful alternative.

The most frustrating part has been the communication. Every "update" contained essentially the same information, without any concrete shipping date or meaningful progress. Even after the promised shipping window had passed, I was still receiving vague responses with no clear indication of when my order would actually be shipped.

At this point, it feels less like customer support and more like automated template responses. As an early supporter of the product, I expected much better communication and far more realistic shipping estimates.

At the time of writing this review, I still haven't received my order. I hope the product itself lives up to expectations, but the pre-order experience has been extremely disappointing.

Update (August 2026):

After posting this review, the co-founder & CEO personally contacted me and investigated my case. It turned out that my order had been blocked because one type of seeds was out of stock, and unfortunately nobody from customer support had identified the real issue despite several weeks of email communication.

Once the problem reached the right person, it was resolved very quickly. My order was split, shipped immediately, and it finally arrived on August 3, without any further issues.

The Auk Mini 2 itself is an excellent product. The build quality exceeded my expectations, and it is clear that a lot of thought went into both the design and user experience.

For that reason, I'm updating my rating from 1 star to 3 stars.

However, I still believe there is significant room for improvement in customer support and order management. The issue should have been identified much earlier, without requiring a Trustpilot review and direct intervention from the CEO. I hope the company improves these processes, because the product deserves a much better customer experience.

Auk Mini 2

Første erfaring med Auk
Jeg kjøpte min første Auk på finn.no, og den fungerte utmerket. De gangene resultatene ikke ble helt som forventet, skyldtes det manglende pleie eller at jeg hadde vært litt for raus med antall frø i hver beholder – ikke Auken i seg selv.

Forhåndsbestilling av Auk Mini 2
Da Auk Mini 2 kom på markedet, ble jeg raskt fristet. Både størrelsen og det lekre designet appellerte til meg. Min svigerinne overtok den første Auken med stor glede, så den er fortsatt i flittig bruk.
Siden jeg valgte å forhåndsbestille, tok det naturlig nok litt tid før jeg kunne ta den i bruk. Det oppstod en liten forsinkelse i leveringen, men dette ble kommunisert på en god måte underveis, og det var helt uproblematisk for meg.

Førsteinntrykk av Auk Mini 2
Auk Mini 2 fremstår som et svært gjennomført produkt. Mange bryr seg kanskje ikke så mye om emballasje, men jeg setter stor pris på når også den er nøye gjennomtenkt. Selvsagt kan ikke en flott emballasje redde et produkt som ikke holder mål, men den kan være prikken over i-en som løfter hele opplevelsen.

Jeg er nok såpass nerdete at jeg gjerne ville sett en «unboxing»-video av Auk Mini 2 på YouTube dersom det fantes en. Nå har jeg imidlertid hatt gleden av å pakke den ut selv, så behovet er ikke like stort lenger. 😊

Selve Auk Mini 2 er nydelig utformet, med flotte fargekombinasjoner. Jeg valgte varianten i kremhvit og eik, og er svært fornøyd med valget. Materialene virker solide og av god kvalitet, og det nye topplaget gir et særegent uttrykk som jeg liker veldig godt.

I bruk
Denne gangen starter jeg med basilikum i alle karene – det går mye pesto i heimen for tiden – og plantene spirer og vokser akkurat slik de skal. Selv om jeg foreløpig ikke har brukt Auk Mini 2 så lenge, ser alt ut til å fungere helt som det skal.

Så langt er inntrykket mitt svært positivt. Det er utrolig gøy å følge med på spirene fra dag til dag, og jeg gleder meg til den første høstingen.

Som forventet

Fast and easy shipping, great and easy product. Instructive and genuine: we love this little self production.

Ordered the Auk Mini 2 and the delivery timeline slipped by about a month. When I tried to follow up, my emails to both service emails I could find (trustpilot won’t let me list those here) kept bouncing back as “flagged as spam,” three attempts, same result each time. I suspect their mailbox may just be overwhelmed, but that’s not really my problem to solve as a customer.

The device finally arrived, but the light doesn’t work. I contacted their help centre, which claims a 1 day response time; it’s now been 5 days with nothing. I tried emailing again in the meantime and, unsurprisingly, it bounced again.

The brand comes across as very polished on Instagram, but there’s a serious gap between that image and their ability to actually deliver and support customers. If I don’t hear back soon, I’ll be filing a credit card chargeback.

I understand relying on electronic only support, but when the email channel is broken and the help centre doesn’t honour its own response time, it starts to feel like customers are being shut out rather than just unlucky. Poor experience overall. Steer clear.

Very disappointed with the customer communication with the AUK Mini 2 order.

Instead of just e-mailing the customers, I have to get to know that there seems to be some kind of "production delay" that pushes the orders back by a considerable time.

People that commented here still haven't received their AUK mini 2, with an order date of late may or early june.

Being told the delivery will be postponed to august.

Meanwhile I'm getting told by customer service that "everything is fine and the delivery will be on time", last week after raising concerns about the shipping date.

The communicated shipping date is tomorrow. There is no AUK on it's way. So that surely won't arrive here by the 22nd.

I even came back to order the Tomato Kit for an additional 69€ earlier this month.

The entire customer journey is deeply flawed and there should be consequences within the company so this won't happen in the future.

A simple e-mail with "sorry your AUK arrives later", "here is a free tomato seed", would have cleared this up.

But no, instead we have a customer service knowing there is a delay still upright lying to the customers about shipping dates, knowing that the avised date wouldn't be met when people who ordered an entire month earlier had their delivery pushed back to august already.

Pretty disappointed.

EDIT: Claiming to have "shipped" an intem by promised date means I have it in my hands on that day.

Not that you mass-create DHL shipping labels that sit idle for days, without DHL even having the package.

What an actual joke. This is even worse than not shipping, this looks like actual manipulation at this point.

I placed my order on 15 June. At the time of purchase, the order was expected to ship by 15 July. However, on 10 July, I was informed that the shipment had been delayed and would not be dispatched until 3 August.

This level of delay is completely unacceptable. I placed the order in good faith, relying on the delivery timeframe advertised by the company, and I patiently waited for nearly a month. Instead of receiving my order, I was informed at the last minute that I would have to wait several more weeks.

I subsequently contacted customer service multiple times, asking them either to prioritise my order or to cancel it and provide a full refund. Getting a response from them has been extremely difficult. When they do respond, their replies often fail to address the questions being asked and appear to ignore the requests made by the customer. I eventually made it very clear that I wanted a full refund and that I was no longer interested in having them investigate whether the order could be prioritised. I have never received any response. After this experience, I simply no longer wish to do business with this company.

I completely agree with other reviewers who point out that there are numerous competitors offering similar or better products at lower prices, with next-day delivery and vastly superior customer service. The company presents itself as a professional and reliable business, but my experience has been the exact opposite.

I have contacted both the UK International Consumer Centre and the Norwegian Consumer Council (Forbrukerrådet) to make them aware of my experience and the way this company treats its customers. This company should not operate anywhere in the world whatsoever.

This has been one of the worst online shopping experiences I have ever had. I regret placing this order and will certainly never purchase from this company again. Please also be aware that their 'limited offer' is completely misleading. The prices have remained unchanged for months, making it clear that they are using false urgency to mislead customers.

Great communication from the store. There was a slight delay in shipping of the initial product, which was really well communicated.

When it arrived the product was really easy to set up and looks great!

When I had questions about accessories for the Mini 2, I had speedy and really helpful responses from the customer services team.

Would highly recommend. Excited for my plants to grow!

I ordered the AUK Mini 2 a long time ago and never received anything. The shop link in the confirmation email has expired, there is no working way to track the order, and I have not received a refund.

In my experience, this company cannot be trusted. I also have serious doubts about the authenticity of the positive reviews.

What makes it even worse is that better-looking, better-quality alternatives are widely available elsewhere, often with immediate delivery and proper customer service.

Save your money and buy from a reputable seller. I regret ever ordering from AUK.

Based on my experience, I strongly believe this company should not be trusted. Do your research before sending them any money. I deeply regret placing this order. Even the reply is fully automated, what a scam. Finally a real reply, however still no real update on the order. Also I find it strange to get a discount coupon on the next order, strange why order more when a company cannot deliver an initial order. For a company profiling itself like a premium brand like Apple with the current price associated with it, it doesn’t add up.

Update 17-07-2026, I have gotten meaningful replies back, and also they are trying to get the orders out, few hours later I received a shipping confirmation. Hopefully everything goes well. Communication is still a point this company should address.

Har nu ventet i 2 måneder på mine varer. 2 udsættelser af leveringstid. Værre er at de har trukket beløbet fra min konto uden at varen er sendt. Det er ikke tilladt i DK. Jeg skal nok have en snak med min bank. Kan bestemt ikke anbefale denne webshop.

Veldig fornøyd, enkel å bruke og topp med en liten kjøkkenhage på kjøkkenet.

I am a huge fan. I bought my first Auk Mini 1 almost two years ago. Still very happy. Today my plant light broke. Customer service was very warm and helpful. They send a replacement immediately with no additional costs. Many thanks for these amazing products and this flawless customer service. Greetings from Switzerland

Just great
Easy to use! Wonderful result

Lovely set for the house, fits well in an end if counter spot next to the fridge I think the secret is choosing the right seeds . We have thyme in the garden but I am about to get some for the kitchen .

Underbart att alltid ha färsk basilika och persilja på köksbänken. Jag tyckte AUK var rätt dyr, men nu efter ett par månader märker jag att jag kommer att spara in den utgiften på något halvår när jag slutat köpa färska örter i affären. Det enda jag inte riktigt begriper mig på är att belysningen är lite oberäknelig att ställa in. Troligen "handhavandefel" men det hade kunnat vara tydligare. Det kan nog hända att jag köper en till AUK framåt hösten för att komplettera med örter och kryddor jag har utomhus nu på sommaren.
Eva

I love my auk indoor herb garden!
It is the perfect size and looks great in my kitchen! It is so convenient to have fresh herbs growing all year round! I have received great comments from people about my auk indoor herb garden!

Very good product and easy.
Love my lettuce romaine, parsley, basil, everything grows fast.
Also nice looking