Auk レビュー 

Easy to Use
Very pleased to be able to grow herbs all year round on the windowsill

Purchased the Auk 2 mini pre-order for shipment on August 24, 2026. There were zero updates all the way up to August 24 when I had to email about what's is going on with my order. I was given several excuses including how they over estimated orders. Which was probably because they are constantly advertising even though they haven't shipped anything out. Most of the responses are clearly an AI bot with generic responses that skips over questions. One of the issues I was having was I had an unplanned move and needed the machine delivered by August 31. I didn't see that as an issue with the 2-5 day shipping if it was actually shipped by the promised date.

Customer service first apologized then said shipping will be August 25 and you guessed it, no shipping details ever sent. I emailed asking if I could get a full refund to purchase after my move. I was again given the run around saying they were unsure if possible. I didn't understand why not since the product hasn't left the warehouse. I was then told the shipping date was moved yo September 9, with no response on the refund. I reply asking if they can just update my address so that it will arrive at the right address in a couple weeks when they ship it. Without any response from AUK, I get a notice from my bank that my money was returned (thankfully). I'm disappointed with the pre-order experience and the overall customer service experience is a -100. I had to jump through hoops for a refund and go back in forth for multiple days. Then when I settled and just asked them to update my address then I get refunded. I really wanted to try the brand but this entire experience has been off putting. Not the pre-order cost is closer to $300 (more than I paid) which is way over priced and not worth it.

i have 3 AUK minis and i love them. I cannot go one day without having fresh basil on salads and sandwiches. i use all the herbs in everything. I love my AUK and i will always use all 3 of them and will likely get another one so i can always have a complete row of basil all the time without waiting for growing. thank you for a fantastic product.

I can’t really rate the product itself yet as I haven’t received it. My review pertains to shipping and the customer service experience. Spending multiple hundred of dollars to pre-order an item and then the ship date being pushed out multiple weeks is not acceptable. Looking at their reviews now this is not an isolated thing. It’s poor inventory control on their end. Part of my order was out of stock too. Since it hadn’t shipped yet, I asked them to just cancel the order for a refund. They dragged their feet on that and now it’s shipped. And I have to take time out of my day to go through a what I’m sure will be a frustrating. Return process.

The way they try to make it right is by giving you a coupon to use on a future purchase with them as if you would want to continue to do any kind of business with them.

As other others have said the image portrayed on social media and what actually happens behind the scenes with customer service are very wide apart. I’m sorry I even tried. $500 in the hole and who knows if I’ll even get refunded when I send it back.

Vi har kjøpt Auk mini 2, og hatt den i ca 5 uker.

Brukervennlighet - veldig enkel å bruke, klare instruksjoner og intuitiv å forstå. Vi er spesielt fornøyd med hvor lenge vannet holder, og at en kan sette på feriemodus

Pluss med app, og også pluss at auken fungerer utmerket også uten app da det ikke passer for alle å bruke apper til alt.

Urtene - Vi har dyrket basilikum og persille som følger med i startpakken. Vi synes basilikumen smaker bedre enn den en kan kjøpe i butikken, det vokser også i et passe tempo for vår del.
stort pluss at vi kan plante fra som er kjøpt hvor som helst om vi ønsker

Design - Veldig fornøyd. Jeg vil egentlig ha minst mulig stående på kjøkkenbenken, men denne er både nyttig og ha det og ser veldig bra ut. Stort pluss at man kan velge i flere farger og små eller store potter. Flotte materialer som lever opp til forventningene.

Vi er også veldig fornøyd med at plantelyset ikke lyser så mye opp i rommet, så lysdesignet er et stort pluss.

Valuta for pengene- en må spise en del urter/ tomater for at det skal lønne seg fremfor å kjøpe, men for oss er det også en del at moroa å så, se det vokse og høste selv.

We received our AUK system three weeks ago and initially everything looked great. We installed it in our kitchen and planted basil. Within two weeks, the plants were growing very quickly.
Unfortunately, just a few days later, we noticed holes appearing all over the leaves. We then discovered numerous worms and eggs throughout the plants. We tried to remove them, but there were simply too many and the entire crop was ruined.
We contacted AUK to report the problem, but they refused to accept any responsibility or even offer to replace the seeds.
A great concept on paper, but ultimately a very disappointing experience — both because of the infestation itself and, even more so, because of the way our complaint was handled.

If you want shipping provided by a donkey at donkey speeds, order up.

I find Auk to be a professional composer. They deliver what you order. Not something cheap and badly made but well designed and super practical. Love it . Have herbs year round.

It claims to be ikea of growing herbs in kitchen, as if a newbie like me who has no idea of growing any kind of plants can get this expensive kit, pour water regularly, spray some of the solutions they give, adjust the light as the plants start to grow and voila, one is done.
Real experience though, it is far from that because we are dealing with live things. It is not lego. I bought a mini auk which has four pots and one light bar. First mistake I did, I bought four different type of seeds and they grow at different rates. Some herbs like coriander just dont seem to have enough strength and keep falling off onto other herb and make a mess of it. That was last winter and I would say that, pak choi, mint and basil were successful but not coriander. So, this time I slashed money on buying 4 pots of expensive cocoa soil and decided to only have corianders (that is the herb we mostly use) and one pot of chillies. I tried my best to assess using Auk AI whether those will be compatible and it said yes, but I think I assessed it wrong. Corianders had the same falling over problem and some of them caught this little green insects (which apparently can happen if leaves fall onto the soil??). Other issue, this chilli plant has different growth rate. Anyway ditched all the corianders and now want to see if I can manage one plant, the chillie!
Unfortunately, top leaves are crumply and google AI telling me move the light further up but you cant do that in mini auk after a point. What is the solution? Buy their another accessory of tall light or whatever!
I am not saying that one cannot grow plants using their auk system but it is not ikea and it is way too expensive to start learning how to grow herbs.
I will use their mini auk system going forward because I splashed money on it, and it looks nice but I will get soil and seeds separately and try in their pot and light system.
And yes, their help is terrible. The things that I learnt from google AI by scanning photos of the plants is way more useful than thei AI and their "humans" dont reply promptly and pretty much says the same thing what their AI says which is some standard set of statements. Since it is so expensive, I expected more useful case by case advice, not generic advice. Wrong expectation.
Out of 5, I will give it 2 stars. One for the nice looking kit, and another for the convenient watering system. Rest e.g. soil, seeds get it from elsewhere and make your own fertilizers at home using banana skin, egg crumbs etc. Plants are live things, there will be mistakes, and no point in splashing money on their soils, seeds and those 2 cute but expensive fertilizers. Happy herbing!

Super produkter der virker og er der det mindste, så har de en kundeservice rigtig mange firmaer kunne lære af. Ren verdensklasse. Jeg er ikke typen der normalt skamroser firmaer, men når man oplever ekstraordinær kundeservice, så skal det også deles👍👍👍

I pre ordered the Auk mini 2 (including tomato add on) last May and although it got delayed once, the product arrived about a month ago.

There is a lot to like about the Auk mini 2. It looks great, especially compared to their competition that mostly produces cheap black plastic products with little care for the esthetics. The Auk mini 2 is stylish, it's functional, and it screams quality. Everything about it feels of high quality, from the materials of the product, to the materials of the packaging. It is all very well made. It's also incredibly easy to put together and using it is easy as well. You're instructed to add the soil, the seeds and a top layer into the pots. Put water into the basin and then a set amount of pumps from each of the nutrients that came within the package. You're also instructed to add a third nutrient when the plants start flowering. This makes for an easy to follow 'do-it-yourself-but-don't-think-about-it-too-much' experience.

Unfortunately that is also where the experience stops being so positive. The device is either used by pressing buttons on the light bar, or by installing Auk's connection app. Either method allows you to set a schedule for the lights. You set it on 'herbs' or on 'fruits and vegetables.' There is a third mode that puts on a very dim light that is meant to keep the plants alive, but to slow their growth for when you're away on holidays etc. 'Herbs' sets the light for 16 hours on 'normal' intensity that is ideal for herbs. The 'fruits and vegetables' option shines at the 'maximum' intensity, for a whopping 20 hours!! It is these 2 (3) options that reduce the Auk mini 2 from 'great' to 'mediocre'. The system is set. You're stuck with one of these options. You get to set the time when the cycle starts, but you cannot decide anything else. You cannot set the light intensity for fruits and vegetables, but have it last only 16 or 12 hours. You're also not able to set the intensity meant for herbs and make it last 20 hours. Although, most people would agree that 20 hours is a ridiculously long time for a grow light to be on. I know Auk is from Scandinavia and that their summer days last 20+ hours, but this doesn't mean that this 20 hour cycle for fruits and veggies is the only way to grow a tomato plant. The restrictive nature of this system greatly reduces the value of this product for me. I want a system where I get to decide the intensity of the light and the duration of the cycle. I want to be able to mix and match the intensity to better simulate a natural cycle. For the money that is being charged for the product, one would expect this freedom would be a standard, but it's not.

I am now growing tomatoes and peppers using the 16 hour cycle for herbs because I do not want a bright beam of light in my living room for 20 hours. Ideally, I would have the plants under bright light for 12 hours and on a lesser intensity for 4 hours each day.

There are many products from Auk's competiton that offer about the same quality lights, but also offer all the freedom you want with how you set the lighting cycles. Often for less than half the price of the Auk mini 2. The only think the Auk mini 2 has over its competition is that it looks so much better.

Dank Auk team. Na goed advies, kreeg ik gratis een onderdeel opgestuurd! Echt top die service!

Most of the 3 stars here are for packaging design and aesthetics. Quality control, trust and customer support get 1.

Like many this was delayed, but that was communicated fairly clearly so I was not bothered. What did bother me was the fact that after I paid for this Auk downgraded my shipping to USPS from FedEx without asking or telling me. When I contacted support their response was too late to change it, and they didn't seem to care that they did not give me what I paid for and Expected. The response was a bland template apology and vague promise they would fix it if USPS did what they normally do with apartment delivery, and leave it at the post office so I would have to pick it up.

Shockingly for once USPS actually did bother to door deliver it, but just as our excitement was renewed it was quickly destroyed after 10 minutes feeling like we were going insane assembling the light. That's when we realized Auk had carefully wrapped and packaged a grow lamp with no USB port. They had used the same bottom plate for both sides of the lamp and neither had the USB port. This is not a complex product and something this basic should have been caught in QC. "Hole?" "Check!" This is not a $20 grow light from an online bargain store, this is a $200 product.

As a first impression this is pretty poor. If you cannot trust that you will get what you paid for you also cannot trust that what you get will be correctly assembled.

I will update this if and when I receve and new lamp and if they offer any other compensation. But right now I wouldn't buy Auk again.

UPDATE:
After I submitted my request for a new lamp with a USB port, I immediately got what was clearly another AI/template response "It sounds like you are having problems with the lamp, is that correct?" So that was not helpful. Fortunately I got another much nicer response shortly after from Katja, who is definitely a real person, telling me that she had already ordered a new lamp, the USPS shipping was a mistake and offered me a discount code for the Auk store. I increased the star rating to 4 just based on her response.

The new lamp took a week to arrive but it did thankfully have a USB port, and with the coupon code I actually ordered a second Auk mini 2 - but yet again shipped USPS and not FedEx. It did arrive with a working light so one out of two issues fixed is better than zero.

When it's up and running the Auk Mini 2 is simple and easy to work with and looks nice as well, but Auk definitely still have some basic product QC issues to address, (I saw another instance were the float indicator was completely missing), the shipping is not as advertised and the Tier 1 support needs to go. Dealing with real people when you have an issue that cannot be answered with an FAQ would probably help a lot. Having a template response from a fake person feels exactly like dealing with the corporations this product demographic is trying to avoid.

Looks nice. in 2 out of 4 boxes, the plants grew from the seeds. the other 2 were quite full of mould which was really disappointing. I am happy to receive tips on how to avoid mould.

Two weeks ago, I received my Auk mini 2 and I want to share my first impressions. Before I start, I would like to tell one thing about me: I would call myself a really critical customer who expects high quality and well-designed products if a product is more on the expensive side. So, let me start:

First, what the Auk team has created with the Auk mini 2 is truly impressive. The build quality is extraordinary and I’m truly blown away by all the details they improved compared to the Auk mini 1, such as the removable wooden part, the separator for the water indicator to prevent roots from blocking it, the mobile app to set up the schedule, the less spreading light, etc.. For me, the Auk mini 2 absolutely exceeds my wildest expectations! And I mean already the Auk mini 1 was a great product, especially compared to similar competing products on the market. The Auk team had already set the bar very high, and yet managed to surpass it.

Second, not only the product itself is brilliant. This also holds for the packaging. The Auk team made the most of every cubic centimeter in the package and, at the same time, packed everything so that absolutely nothing could get broken during the transport. Additionally, they avoided to use plastic as a cushioning material which I really appreciate from an environmental perspective.

Third, even though the delivery of my Auk mini 2 was delayed twice, I was never annoyed or frustrated because the Auk team proactively informed me well ahead of the planned delivery time. Delays can happen, that’s normal. But I don’t like if I am the one who has to ask when my order will be delivered. So, their communication style really made a huge difference for me.

To sum up: Kudos to the Auk team and thanks a lot for such a great product and a friendly and outstanding customer service. I’m really looking forward to eating the herbs and salads I grow in the Auk mini 2. ;-)

As a complete newbie to gardening or sowing/growing I decided to give AUK a try. Not only is it esthetically pleasing in my living room. It lives up to its promise of growing any herb or plant of choice. I’ve grown and harvested Coriander, basil, parsley, peppers and tomatoes so far. I’m happy that I can travel (for a few days) without refilling the resevoir and that I can enjoy growing and cooking with delicious herbs regardless of my busy schedule.

I'm very happy with Auk mini! Very efficient, high quality, low maintenance, lightweight, uncomplicated and classy design amd amazing customer service. Perfect for small apartments. I've been successfully growing my herbs without issues. I bought 2 Auk mini1, and just got my Auk mini2! I used my own organic seeds with Auk's coconut fiber and vitamins with success! I also love how it doesn't need wifi and apps to function and the website and catalogue have very clear instructions.I trim regularly and they grow back quickly.All my herbs are very flavorful. I also found an easy solution to shading from taller bushier herbs: I simply bought 2 LED lights and placed them on the sides to reach the shorter plants and all worked well. I highly recommend auk!

Like other reviewers, this was late and when it did arrive the light didn’t work. I’d already set it up before checking the light so I have plants growing without the light. It’s apparently on its way but that’s taken about 10 days. 🤞 it arrives soon. UPDATE The new light did arrive on 1 August and worked.

I placed my pre-order on May 30 because Auk stated that my order would ship by June 26. This was a birthday gift for my fiancée, so I ordered almost two months in advance specifically to avoid any last-minute issues.

Since then, I have received multiple delay notifications, with the shipping window first moved to July 8 to 15, then July 20 to 27.

Each time I contacted support, I received polite but mostly generic replies. I suggested several reasonable solutions, including prioritising my early pre-order or using the €20 compensation they offered to upgrade the shipping instead of giving me a voucher for future purchases. Every request was declined without offering any meaningful alternative.

The most frustrating part has been the communication. Every "update" contained essentially the same information, without any concrete shipping date or meaningful progress. Even after the promised shipping window had passed, I was still receiving vague responses with no clear indication of when my order would actually be shipped.

At this point, it feels less like customer support and more like automated template responses. As an early supporter of the product, I expected much better communication and far more realistic shipping estimates.

At the time of writing this review, I still haven't received my order. I hope the product itself lives up to expectations, but the pre-order experience has been extremely disappointing.

Update (August 2026):

After posting this review, the co-founder & CEO personally contacted me and investigated my case. It turned out that my order had been blocked because one type of seeds was out of stock, and unfortunately nobody from customer support had identified the real issue despite several weeks of email communication.

Once the problem reached the right person, it was resolved very quickly. My order was split, shipped immediately, and it finally arrived on August 3, without any further issues.

The Auk Mini 2 itself is an excellent product. The build quality exceeded my expectations, and it is clear that a lot of thought went into both the design and user experience.

For that reason, I'm updating my rating from 1 star to 3 stars.

However, I still believe there is significant room for improvement in customer support and order management. The issue should have been identified much earlier, without requiring a Trustpilot review and direct intervention from the CEO. I hope the company improves these processes, because the product deserves a much better customer experience.

Auk Mini 2

Første erfaring med Auk
Jeg kjøpte min første Auk på finn.no, og den fungerte utmerket. De gangene resultatene ikke ble helt som forventet, skyldtes det manglende pleie eller at jeg hadde vært litt for raus med antall frø i hver beholder – ikke Auken i seg selv.

Forhåndsbestilling av Auk Mini 2
Da Auk Mini 2 kom på markedet, ble jeg raskt fristet. Både størrelsen og det lekre designet appellerte til meg. Min svigerinne overtok den første Auken med stor glede, så den er fortsatt i flittig bruk.
Siden jeg valgte å forhåndsbestille, tok det naturlig nok litt tid før jeg kunne ta den i bruk. Det oppstod en liten forsinkelse i leveringen, men dette ble kommunisert på en god måte underveis, og det var helt uproblematisk for meg.

Førsteinntrykk av Auk Mini 2
Auk Mini 2 fremstår som et svært gjennomført produkt. Mange bryr seg kanskje ikke så mye om emballasje, men jeg setter stor pris på når også den er nøye gjennomtenkt. Selvsagt kan ikke en flott emballasje redde et produkt som ikke holder mål, men den kan være prikken over i-en som løfter hele opplevelsen.

Jeg er nok såpass nerdete at jeg gjerne ville sett en «unboxing»-video av Auk Mini 2 på YouTube dersom det fantes en. Nå har jeg imidlertid hatt gleden av å pakke den ut selv, så behovet er ikke like stort lenger. 😊

Selve Auk Mini 2 er nydelig utformet, med flotte fargekombinasjoner. Jeg valgte varianten i kremhvit og eik, og er svært fornøyd med valget. Materialene virker solide og av god kvalitet, og det nye topplaget gir et særegent uttrykk som jeg liker veldig godt.

I bruk
Denne gangen starter jeg med basilikum i alle karene – det går mye pesto i heimen for tiden – og plantene spirer og vokser akkurat slik de skal. Selv om jeg foreløpig ikke har brukt Auk Mini 2 så lenge, ser alt ut til å fungere helt som det skal.

Så langt er inntrykket mitt svært positivt. Det er utrolig gøy å følge med på spirene fra dag til dag, og jeg gleder meg til den første høstingen.