Very disappointed with the level of…
Very disappointed with the level of customer service I have received.
I was told 7 days ago that my prescription had been sent to the pharmacy, yet I have still had no meaningful update regarding when my medication will actually be released.
During this time, I have made numerous attempts to contact the admin team for an update. My calls and messages have gone unanswered, and despite asking for someone to call me back and keep me informed, nobody has done so.
What I found particularly disappointing was the attitude I received when I raised concerns about the way the service was being handled. Rather than trying to reassure me or resolve the issue, I was effectively told that if I was unhappy with the way they operate, they could cancel my application at my request.
That is not the level of communication or customer care I would expect from a healthcare provider, particularly when patients are waiting for prescribed medication.
Based on my experience so far, I would not recommend this service. The delays are frustrating enough, but the lack of communication and dismissive approach to legitimate concerns has made the experience considerably worse.