SCAM COMPANY!!! Do not purchase from them!! I purchased a pair of Taylor Swift pajamas back in December 2024 that I never received, and this company has been charging my credit card $29.99 every two... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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I bought my wife a set of Taylor Swift pajamas for Christmas 2024. I just noticed that I’ve been charged $29.99 twice per month since then. Like so many others, I had no idea that this was happening.... もっと見る
企業が回答しました
Like sooooo many others, I bought a tiny Taylor Swift piano and they charge me $30 twice a month for some "VIP" membership since December 2024 !!! This is fraud and I will have my brother in law who i... もっと見る
企業が回答しました
SCAM NOTICE! - MAJOR HIDDEN FEES!!! CHARGING $29.99 EVERY TWO WEEKS. I ordered a a pair of Taylor Swift pajamas as Christmas gift in Dec 2024 which I didn’t receive until late January of 2025. Charged... もっと見る
企業が回答しました
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I ordered two Taylor Swift piano…
I ordered two Taylor Swift piano calendars Dec 6 for Christmas. They arrived late on Dec 29. I then see an additional charge of 29.99, with no explanation of charge on my card. Attempts to contact were unsuccessful and was again charged 29.99 with no explaination. I disputed charge with American Express and found I was
enrolled in a VIP membership. This was a one time purchase and I didn't realize it involved a recurring membership. I'm now having trouble canceling as customer support is nonexistent. I never planned to purchase anything else from this company and am certain I never will.
2025年1月16日
自発的なレビュー
Aurelleandbloom からの回答
Hello Doreen,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
We deeply value our customers and always strive to provide the best possible experience. As part of our commitment to making things right, we would like to offer you a gift card to our store.
Please reach out to us at wecare@aurelleandbloom.com, and we’ll be happy to assist you in receiving your gift card.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
This is an update of my review written…
This is an update of my review written Jan 14, 2025.
As posted on this site, I did receive a nice reply from A & B with an apology for my issues. In addition, they have credited my card with the “membership fee”.
While I will not do business with this company again & I do not recommend anyone doing so either, I do commend them for resolving the erroneous charge they made to my account.
2024年12月14日
自発的なレビュー
Aurelleandbloom からの回答
Hello Nancy,
Thank you for your update and for acknowledging our efforts in resolving your concern. We sincerely regret any inconvenience you experienced and truly appreciate your patience throughout the process.
While we’re sorry to hear that you won’t be shopping with us again, we respect your decision and value the opportunity we had to make things right. Your feedback is important to us, and we remain committed to continuously improving our services.
If there’s anything further we can assist you with, please don’t hesitate to reach out.
Best regards,
Aurelle & Bloom Support
SCAM! STAY AWAY, DO NOT ORDER!
UPDATE: Aurelle & Bloom cancelled and refunded the order (which was never received) and the membership at the end of January 2025. I was charged again in March 2025 and subsequently refunded (at a loss because of the USD to CAD conversion rate). Have reached out to the company AGAIN because I have zero faith they aren't going to continue to charge me.
Canadian resident, I knew the company was listed as USA but was willing to pay the exchange as it said free shipping. Order placed December 3rd. Sent an email to follow up about the order on December 13th, company replied December 20th saying shipping was delayed due to Canada Post Strike, I figured fair enough, I can wait. Canada Post Strike ended December 17th. Still no order by December 30th, sent a second email. No reply. Third email sent January 6th. Then on January 15th I realized my card had been charged TWO ADDITIONAL CHARGES after the purchase December 17th and January 16th (originally listed as "pending" on the 15th). Sent a FOURTH email January 15th and said I would be disputing the charges with my credit card company.
Finally received a reply on January 28th to say I was automatically enrolled in a membership with a monthly subscription service. They cancelled the membership and order that was never received. Reimbursed the original order charge. Reimbursed partial amount of ONE of the TWO subscription fees ($38.19). Fighting to get back the outstanding $50.02.
This website is very obviously a SCAM, they may actually fulfill orders but I guarantee they are taking advantage of buyers hoping people will not notice the monthly charges to their credit cards. Hiding the enrollment information under "terms and conditions" at check out or in a confirmation email is NOT OK, it needs to be CLEARLY stated that you are being automatically registered for a membership with a monthly subscription.
I wish I had done more research before purchasing from this site. Shame on me for not being more diligent but even more shame on the company for taking advantage of buyers.
2024年12月2日
自発的なレビュー
Aurelleandbloom からの回答
Hello Kristin,
Thank you for taking the time to share your feedback. We deeply regret the frustration and inconvenience you have experienced.
Our support team has reached out to you via email regarding your order. We kindly ask that you respond to their email so we can work together to provide the best possible resolution for you.
Additionally, upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
We deeply value our customers and always strive to provide the best possible experience. As part of our commitment to making things right, we would like to offer you a gift card to our store.
Please reach out to us at wecare@aurelleandbloom.com, and we’ll be happy to assist you in receiving your gift card.
Warm regards,
Aurelle & Bloom Support
Jan 4th order for pajamas
Placed an order on Jan 4th for pajamas on website. Received confirmation text Jan. 4. Money was taken from my account on Jan. 6. When I login to A & B website, it says I have no orders. When I try to track my order using the order number they texted to me, it says "no tracking info". When I click on the text confirmation, Shopify tells me as of Jan 15th "on its way" and that my e-mail address, the same one I used to place the order, does not have permission to manage this order. Be warned - Do NOT order from them. I am not even sure they are a legit company. Very disappointed!!!
I did in fact receive an email with tracking info that shows my package in Roanoke on January 29th. We shall see. Hoping I receive soon. Did appreciate response from company.
2025年1月28日
自発的なレビュー
Aurelleandbloom からの回答
Hello Michelle,
Thank you for taking the time to leave a review. We apologize for any inconvenience caused.
Upon reviewing the latest tracking information, your order is currently in transit and should be delivered soon. Our support team has also reached out to you via email with the tracking details so you can monitor your order's progress.
If you have any other questions or issues, feel free to contact us.
Warm Regards,
Aurelle and Bloom
This is my second review of Aurelle &…
This is my second review of Aurelle & Bloom, and I am posting it as an update to my review of 1/17/25. After my last review, I finally received a response to my emails to A&B. In the response, I was advised that my “membership fees” would be reimbursed in full and that if there was no movement in the tracking of my order by 1/24/25, to email back for “a replacement or a refund.” There continues to be no movement on the shop’s tracking system, which indicates my order has been in Chicago since 1/6/25. Of course, USPS, UPS and FedEx do not recognize the “tracking number” provided by A&B. I believe that, had I so chosen, I could have walked to Chicago and picked up my order by now — if in fact it actually existed, which I doubt.
I have messaged A&B twice this week to request a refund of my order as well as the “membership fee” charged on 12/19/24. I will note that the “membership fee” which was pending at the time of my last review is no longer there, but I am still out $60 for an order I never received.
Unfortunately, one star is the lowest rating that is possible to leave. Do not ever order anything from this “company.” It is a scam. I wish that I had read the reviews before I ordered, but I hope someone else can learn from my mistake.
2025年1月30日
自発的なレビュー
Aurelleandbloom からの回答
Hello Grace,
Thank you for taking the time to share your feedback. We deeply regret the frustration and inconvenience you have experienced.
Please note that our support team has reached out to you via email regarding this matter. We kindly ask that you respond to their email so we can work together to provide the best possible resolution for you.
We sincerely appreciate your understanding and patience as we address your concerns.
Warm regards,
Aurelle & Bloom Support
DO NOT BUY FROM THIS WEBSITE
DO NOT BUY FROM THIS WEBSITE! I ordered from them December 12th and still haven't received anything. I have emailed several times and no response. This company is a SCAM.
Update: After reading their reply, I once again provided them with the information and still NOTHING.
Repeat-DO NOT BUY FROM THEM.
Update: They have sent emails stating that my package was delivered and I’ve responded several times that it wasn’t. I stated many times that I have cameras on the outside of my house and disputed the charge and received a refund. Do NOT buy from this scam company.
2025年1月26日
自発的なレビュー
Aurelleandbloom からの回答
Hello Laura,
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you’ve experienced.
Upon reviewing our records, we can confirm that your order was successfully delivered on January 9, 2025. However, we understand your concerns, and an investigation has been initiated with our team to address this matter. Please rest assured that a full refund has been passed for your order.
We regret that your experience did not meet expectations, as we strive to provide the best service possible. Your feedback is valuable to us, and we are taking the necessary steps to ensure this does not happen again.
If there is anything else we can assist you with, please do not hesitate to reach out.
Warm regards,
Aurelle & Bloom Support
Wrong product received, no replies, and hidden monthly fee
I also ordered Taylor Swift pajamas for holiday gifts, along with many people listed in the comments below. I ordered 3 ADULT size pajamas and I received 3 CHILD size pajamas. I have contacted them by email 4 times and also left a phone message and have had no replies. After coming to this site, I discovered that people were being charged a monthly fee for a membership they did not sign up for. The same thing has happened to me. They charged me on 12/12/24 for the product and then again on 12/25/24 for a fee of $29.99. LIke everyone else, it appears I will have to go through my credit card company to attempt to be reimbursed for all of these charges and I also plan to file a complaint with the FTC. Do not purchase anything from this company. Read these reviews.
2025年1月27日
自発的なレビュー
Aurelleandbloom からの回答
Hello Michelle,
Thank you for taking the time to share your feedback. We deeply regret the frustration and inconvenience you have experienced.
Our support team has reached out to you via email regarding your order. We kindly ask that you respond to their email so we can work together to provide the best possible resolution for you.
Additionally, upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
We deeply value our customers and always strive to provide the best possible experience. As part of our commitment to making things right, we would like to offer you a gift card to our store.
Please reach out to us at wecare@aurelleandbloom.com, and we’ll be happy to assist you in receiving your gift card.
Warm regards,
Aurelle & Bloom Support
If i could give this company zero stars…
If i could give this company zero stars i would.i purchased TS pjs on December 11,2024 .They charged my card and i have yet to receive them.I have emailed them many times with no response.Dont purchase anything from this company they are a scam
2024年12月11日
自発的なレビュー
Aurelleandbloom からの回答
Hello Lou,
Thank you for taking the time to share your feedback. We deeply regret the frustration and inconvenience you have experienced.
Our support team has reached out to you via email regarding this matter. We kindly ask that you respond to their email so we can work together to provide the best possible resolution for you.
We sincerely appreciate your understanding and patience as we address your concerns.
Warm regards,
Aurelle & Bloom Support
Did Not Receive Product
I bought pajamas off their website. After waiting for 3 weeks I contacted their customer service and was told I would get an email once it shipped. My credit card was then charged again so I contacted them to be reimbursed but did not get a response after many attempts. I ended up having to go through Visa to get reimbursed for both charges and never heard back from the company.
2024年12月6日
自発的なレビュー
Aurelleandbloom からの回答
Hello Nadine,
Thank you for sharing your feedback with us. We deeply regret any inconvenience this situation has caused and appreciate the opportunity to address your concerns.
Upon reviewing your account, we found that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to discounts and offers. These details were outlined during the checkout process and confirmed in your order confirmation email.
We completely understand your concerns and have already taken steps to resolve this matter. Your membership has been canceled, and our support team has processed the cancellation of your order. Additionally, we have issued a full refund for the associated charges. The refunded amount should reflect in your account within 7–10 business days, depending on your financial institution.
We deeply value our customers and always strive to provide the best possible experience. As part of our commitment to making things right, we would like to offer you a gift card to our store.
Please reach out to us at wecare@aurelleandbloom.com, and we’ll be happy to assist you in receiving your gift card.
We appreciate your patience and understanding as we work to provide you with the best resolution. Should you have any further questions or need assistance, please don’t hesitate to contact us—we’re here to help.
Warm regards,
Aurelle & Bloom Support Team
This company is a scam
This company is a scam. I ordered a set of pajamas and never received them. After several phone messages and emails to customer support requesting a refund, I am being told that there are no refunds on sale items. An item I never received.
2025年1月23日
自発的なレビュー
Aurelleandbloom からの回答
Hello,
Thank you for taking the time to leave a review. We deeply regret to hear that your order has still not been delivered and for the inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with this matter.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle & Bloom Support
Definitely a scam company
I had ordered pjs in December 2024that were never received. Checked my credit card charges and I was also charged $29.99 membership fee that I had no idea was signed up for (like many others) this company clearly is a scam try to make everyone think they are in the USA even have a 🇺🇸 on their website but are clearly not in the USA I have tried getting information regarding this but very difficult to even find someone to speak with. I am checking with credit card company regarding this charge and have also filed a report on them with the Federal Trade Commission regarding their practices so tired of all these online companies trying to pretend you are ordering within the United States DO NOT ORDER FROM THIS COMPANY wish I checked this site before ordering from them like my daughter suggested lesson learned 🤦♀️
2024年12月26日
自発的なレビュー
Aurelleandbloom からの回答
Hello Susan,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the delay in receiving your order and for the backlog in responding to inquiries during this busy period.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
Regarding your order, while our standard delivery timeline is typically within 2-3 weeks, unforeseen delays during peak seasons may extend this timeframe. According to the latest tracking information, your order is currently in transit and should be delivered soon. Our support team has also reached out to you via email with the tracking details so you can monitor your order's progress.
We deeply regret any frustration this situation may have caused and assure you that we are actively working with our logistics partners to ensure your order reaches you as quickly as possible.
We deeply value our customers and always strive to provide the best possible experience. As part of our commitment to making things right, we would like to offer you a gift card to our store.
Please reach out to us at wecare@aurelleandbloom.com, and we’ll be happy to assist you in receiving your gift card
We truly appreciate your patience and understanding. If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
This site is a total SCAM
This site is a total SCAM! I repeat SCAM!! Do not purchase anything from this China based so called store. I ordered TS pajamas for my Granddaughter. $32.99. It took 6 weeks to finally get a message via SHOP that it had been delivered 2 hours ago. It WAS NOT delivered. Nowhere to be found. Also I was charged $29.99 a few days later after my order and I believe it’s for a membership I DID NOT order!! Tried calling their support number but they’re not taking phone calls now as they’re swamped!! I’m sure they are!!! Please don’t be scammed!!
2025年1月24日
自発的なレビュー
Aurelleandbloom からの回答
Hello,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the delay in receiving your order and for the backlog in responding to inquiries during this busy period.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
Regarding your order, while our standard delivery timeline is typically within 2-3 weeks, unforeseen delays during peak seasons may extend this timeframe. According to the latest tracking information, your order is currently in transit and should be delivered soon. Our support team has also reached out to you via email with the tracking details so you can monitor your order's progress.
We deeply regret any frustration this situation may have caused and assure you that we are actively working with our logistics partners to ensure your order reaches you as quickly as possible.
We deeply value our customers and always strive to provide the best possible experience. As part of our commitment to making things right, we would like to offer you a gift card to our store.
Please reach out to us at wecare@aurelleandbloom.com, and we’ll be happy to assist you in receiving your gift card.
We truly appreciate your patience and understanding. If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
SCAM....
SCAM..... I made a purchase of pajamas on January 6 for $28.99. I never received them, but on January 16th I was charged an additional $29.99. Please don't buy from this company. I need a refund for both charges. I wish I had looked at the reviews before I made the mistake of purchasing. BEWARE
2025年1月6日
自発的なレビュー
Aurelleandbloom からの回答
Hello,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the status of your order aswell as the cancellation of your VIP membership and processing the refund of the charge.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom Support
It has been almost a month since I ordered. No merchandise.
It has been almost a month since I placed my order. I have emailed them three times, because I saw that they automatically sign everyone up for some vip membership, and they charged me anyway. They did remove the charge when I threatened reporting them to the state Attorney General’s office. I’m positive that I saw it was an American country before I ordered, but my order, if it comes, is coming from China. There is no one in customer service to help. This is a total scam company.
2025年1月22日
自発的なレビュー
Aurelleandbloom からの回答
Hello Linda,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
We deeply value our customers and always strive to provide the best possible experience. As part of our commitment to making things right, we would like to offer you a gift card to our store.
Please reach out to us at wecare@aurelleandbloom.com, and we’ll be happy to assist you in receiving your gift card.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
What can I say - SCAM
What can I say. Company is a scam. Take your money, no product delivered, ignore your requests for assistance, etc. Oh, did I mention that they enroll you in a membership you have no idea (or desire) for wanting/requesting.
2024年12月12日
自発的なレビュー
Aurelleandbloom からの回答
Hello Dawn,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
In regard to your order, please note that our support team has emailed you in regard to this matter, kindly revert to them so they can assist you further.
We deeply value our customers and always strive to provide the best possible experience. As part of our commitment to making things right, we would like to offer you a gift card to our store.
Please reach out to us at wecare@aurelleandbloom.com, and we’ll be happy to assist you in receiving your gift card.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
No Merchandise Delivered
I placed an order with Arielle and Bloom on December 7, 2024 hoping I would get merchandise before Christmas. I still have not received my order. I have reached out to company multiple times with no response. Please do not order from this company.
2024年12月7日
自発的なレビュー
Aurelleandbloom からの回答
Hello Cindy,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you.
Please note that our support team has reached out to you via email regarding this matter. We kindly ask that you respond to their email so we can work together to provide the best possible resolution for you.
We sincerely appreciate your understanding and patience as we address your concerns.
Warm regards,
Aurelle & Bloom Support
No customer service- bad experience
We ordered pajamas for a Christmas gift. They took over a month to come. We were charged an additional $29.99 AFTER being charged for the pajamas (a hidden membership fee that we did not consent to). We have been unable to get in contact with anyone via phone or email at this company. Terrible exeperience. Do not purchase from them.
2024年12月11日
自発的なレビュー
Aurelleandbloom からの回答
Hello Barbara,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
We deeply value our customers and always strive to provide the best possible experience. As part of our commitment to making things right, we would like to offer you a gift card to our store.
Please reach out to us at wecare@aurelleandbloom.com, and we’ll be happy to assist you in receiving your gift card.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
Complete scam
Complete scam. Never received a thing i ordered. Charged for 2 sets of TS Pajamas and then a membership charge weeks later. Tracking eventually says it was delivered but that did not happen. Multiple emails and calls later finally got refunded.
2025年1月23日
自発的なレビュー
Aurelleandbloom からの回答
Hello Jeremy,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the delay in receiving your order and for the backlog in responding to inquiries during this busy period.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
Regarding your order, while our standard delivery timeline is typically within 2-3 weeks, unforeseen delays during peak seasons may extend this timeframe. According to the latest tracking information, your order has been successfully delivered on Jan 09, 2025.
We deeply value our customers and always strive to provide the best possible experience. As part of our commitment to making things right, we would like to offer you a gift card to our store.
Please reach out to us at wecare@aurelleandbloom.com, and we’ll be happy to assist you in receiving your gift card.
We truly appreciate your patience and understanding. If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
Like everyone else
Like everyone else, I ordered on Dec 26,2024, I too noticed the extra charge and complained to my bank. I put in a fraud complaint about the charge on Jan 13 and promptly cancelled my card. At this point I still hadn’t received my item. I went to web site and all my information, including my account number had been erased! ( at this point I only disputed the vip fee) The very next day I got a usps delivery notice and tracking number from Texas, ok I thought the item was still on route. Imagine my surprise when I got another notice from usps my package didn’t have postage and notify the sender for further action! Ok sender let’s see some action!!! DONT BUY HERE!!!! Have fun dealing with my bank!
I have an update since I wrote this review. I received the following notice from usps, and with the help of a parcel tracking ap it was tracked back to my original tracking number from Aurelleandbloom.
According to the USPS, my package has been seized by the government for counterfeit postage and will not be delivered. I have since talked with my postmaster to confirm this fact. This company is wrought with fraudulent practices on all levels!
Oh and be carefull, they are selling the same items on Amazon under another store name!
Update:aurelle and bloom refunded all my money in full after I froze my credit card and placed fraud charges with my bank!
2024年12月24日
自発的なレビュー
Aurelleandbloom からの回答
Hello Brenda,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the delay in receiving your order and for the backlog in responding to inquiries during this busy period.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
Regarding your order, while our standard delivery timeline is typically within 2-3 weeks, unforeseen delays during peak seasons may extend this timeframe. According to the latest tracking information, your order is currently in transit and should be delivered soon. We have re-emailed you the order's tracking details for you to monitor.
We deeply regret any frustration this situation may have caused and assure you that we are actively working with our logistics partners to ensure your order reaches you as quickly as possible.
We truly appreciate your patience and understanding. If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
SCAMMERS
DISGUSTING, SHADY COMPANY. DO NOT PURCHASED ANYTHING FROM THEM. THEY ATTACH A "VIP" MEMBERSHIP TO YOUR PURCHASE WITHOUT YOU BEING AWARE AND THEN CONTINUE TO CHARGE YOU. IT IS AT THE VERY BOTTOM OF YOUR CONFIRMATION EMAIL, WHICH MOST PEOPLE DO NOT SCROLL DOWN TO. IT WAS NOT COMMUNICATED PRIOR TO PURCHASE. I HAVE DISPUTED THE CHARGES WITH MY BANK. ALSO, I ORDERED THE "SWIFTOPOLY" BOARD AND IT'S SO SHIT. LOOKS LIKE A SCHOOL PROJECT. NOTHING A REPUTABLE BUSINESS SHOULD CHARGE MONEY FOR.
2025年1月23日
自発的なレビュー
Aurelleandbloom からの回答
Hello Shawna,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle & Bloom Support
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