Aurelleandbloomレビュー 

Aurelleandbloom からの回答

2025年2月17日

Hello Douglas,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.

Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.

We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.

If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.

Warm regards,
Aurelle & Bloom Support

Aurelleandbloom からの回答

2025年2月17日

Hello,

Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.

To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.

We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.

Warm Regards,
Aurelle and Bloom Support

Aurelleandbloom からの回答

2025年2月14日

Hello Brittnie,

Thank you for taking the time to share your feedback with us.

Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email. We understand your concerns and have gone ahead to cancel your membership as requested.

With regards to the order, you never received we found that the shipment was stuck in transit. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.

Should you have any further questions or concerns, please don’t hesitate to reach out immediately. We sincerely apologize for the inconvenience.

Kind Regards,
Aurelle & Bloom Support

Aurelleandbloom からの回答

2025年2月14日

Hello,

Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.

To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.

We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.

Warm Regards,
Aurelle and Bloom Support

Aurelleandbloom からの回答

2025年2月14日

Hello Deji,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.

Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.

We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.

We deeply value our customers and always strive to provide the best possible experience. As part of our commitment to making things right, we would like to offer you a gift card to our store.

Please reach out to us at wecare@aurelleandbloom.com, and we’ll be happy to assist you in receiving your gift card.

If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.

Warm regards,
Aurelle & Bloom Support

Aurelleandbloom からの回答

2025年2月14日

Hello Carrie,

Thank you for taking the time to share your feedback. We deeply regret the frustration and inconvenience you have experienced.

Our support team has reached out to you via email regarding this matter. We kindly ask that you respond to their email so we can work together to provide the best possible resolution for you.

We sincerely appreciate your understanding and patience as we address your concerns.

Warm regards,
Aurelle & Bloom Support

Aurelleandbloom からの回答

2025年2月13日

Hello Nicole,

Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.

To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.

We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.

Warm Regards,
Aurelle and Bloom

Aurelleandbloom からの回答

2025年2月13日

Hello Melissa,

Thank you for taking the time to share your feedback. We are very sorry to for any inconvenience caused to you. Upon reviewing our records, we can see that the order confirmation has been emailed to you on Nov 30, 2024.

Additionally, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.

We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.

We deeply value our customers and always strive to provide the best possible experience. As part of our commitment to making things right, we would like to offer you a gift card to our store.

Please reach out to us at wecare@aurelleandbloom.com, and we’ll be happy to assist you in receiving your gift card.

If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.

Warm Regards,
Aurelle and Bloom

Aurelleandbloom からの回答

2025年2月11日

Hello Jenny,

Thank you for taking the time to leave a review. We are very sorry for any inconvenience caused to you.

Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.

We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.

We deeply value our customers and always strive to provide the best possible experience. As part of our commitment to making things right, we would like to offer you a gift card to our store.

Please reach out to us at wecare@aurelleandbloom.com, and we’ll be happy to assist you in receiving your gift card.

If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.

Warm regards,
Aurelle & Bloom Support

Aurelleandbloom からの回答

2025年2月10日

Hello Margaret,

Thank you for taking the time to share your feedback. We deeply regret the frustration and inconvenience you have experienced.

Our support team has reached out to you via email regarding this matter. We kindly ask that you respond to their email so we can work together to provide the best possible resolution for you.

We sincerely appreciate your understanding and patience as we address your concerns.

Warm regards,
Aurelle & Bloom Support

Aurelleandbloom からの回答

2025年3月19日 に更新

Hello Tracy,

Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you.

Upon reviewing our records, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.

We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.

If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.

Warm regards,
Aurelle & Bloom Support

Aurelleandbloom からの回答

2025年2月7日

Hello Mary,

Thank you for taking the time to share your feedback. We are very sorry to for any inconvenience caused to you. We can see that your order was booked with no email provided, hence the order confirmation details have been sent out by SMS on January 05, 2025, to the phone number you provided when checking out for your order. From the tracking information, we can see that your order has been successfully delivered on Feb 05, 2025.

Please also note that our support team has reached out to you in regard to this matter, please kindly revert to them if you have any other questions or issues.

Warm Regards,
Aurelle and Bloom

Aurelleandbloom からの回答

2025年2月7日 に更新

Hello Meg,

Thank you for sharing your feedback with us. We are very sorry for any inconvenience caused to you with your order.

Our support team has already reached out to assist with this issue, and we kindly encourage you to respond to their message so we can ensure a prompt resolution.

Thank you for your understanding and cooperation. We’re committed to making this right for you and appreciate your patience.

Warm regards,
Aurelle and Bloom

Aurelleandbloom からの回答

2025年3月19日 に更新

Hello Jodi,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.

Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.

We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges.

If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.

Warm regards,
Aurelle & Bloom Support

Aurelleandbloom からの回答

2025年2月7日

Hello Ellen,

Thank you for sharing your feedback with us. We are very sorry for any inconvenience caused to you with your order.

Our support team has already reached out to assist with this issue, and we kindly encourage you to respond to their message so we can ensure a prompt resolution.

Thank you for your understanding and cooperation. We’re committed to making this right for you and appreciate your patience.

Warm regards,
Aurelle and Bloom

Aurelleandbloom からの回答

2025年2月6日

Hello Ashley,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.

Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.

We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.

We deeply value our customers and always strive to provide the best possible experience. As part of our commitment to making things right, we would like to offer you a gift card to our store.

Please reach out to us at wecare@aurelleandbloom.com, and we’ll be happy to assist you in receiving your gift card.

If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.

Warm regards,
Aurelle & Bloom Support

Aurelleandbloom からの回答

2025年2月5日

Hello Ross,

Thank you for taking the time to share your feedback. We deeply regret the frustration and inconvenience you have experienced.

Our support team has reached out to you via email regarding this matter. We kindly ask that you respond to their email so we can work together to provide the best possible resolution for you.

We sincerely appreciate your understanding and patience as we address your concerns.

Warm regards,
Aurelle & Bloom Support

Aurelleandbloom からの回答

2025年2月4日

Hello Leslie,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused and sorry for the delay in response.

Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.

We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.

We deeply value our customers and always strive to provide the best possible experience. As part of our commitment to making things right, we would like to offer you a gift card to our store.

Please reach out to us at wecare@aurelleandbloom.com, and we’ll be happy to assist you in receiving your gift card.

If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.

Warm regards,
Aurelle & Bloom Support

Aurelleandbloom からの回答

2025年2月3日

Hello Jill,

Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.

To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting with this matter and providing you with the best resolution.

We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.

Warm Regards,
Aurelle and Bloom Support

Aurelleandbloom からの回答

2025年2月3日

Hello Teri,

Thank you for taking the time to share your feedback. We deeply regret the frustration and inconvenience you have experienced.

Our support team has reached out to you via email regarding this matter. We kindly ask that you respond to their email so we can work together to provide the best possible resolution for you.

We sincerely appreciate your understanding and patience as we address your concerns.

Warm regards,
Aurelle & Bloom Support