Aurelleandbloomレビュー 

Aurelleandbloom からの回答

2025年4月30日

Hello Deanna,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.

Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.

We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.

If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.

Warm Regards,
Aurelle & Bloom Support

Aurelleandbloom からの回答

2025年4月29日

Hello Mary,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.

Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.

We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.

If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.

Warm regards,
Aurelle & Bloom Support

Aurelleandbloom からの回答

2025年4月30日 に更新

Hello Amy,

Thank you for sending us your account details.

Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.

We understand your concerns and have gone ahead to cancel your membership as requested and processed a full refund. You can expect the funds to reflect in your account within 7-10 business days from the refund date. Additionally, we have removed your credit card details from our payment system, to ensure no further billing.

We sincerely apologize for the inconvenience caused.

Kind Regards,
Aurelle and Bloom Support

Aurelleandbloom からの回答

2025年4月29日

Hello Marianne,

Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.

To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.

We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.

Warm Regards,
Aurelle and Bloom Support

Aurelleandbloom からの回答

2025年4月29日

Hello,

Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.

To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.

We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.

Warm Regards,
Aurelle and Bloom Support

Aurelleandbloom からの回答

2025年4月29日

Hello,

Thank you for sharing your feedback. We are very sorry for any inconvenience caused.

We sincerely apologize for any inconvenience this situation may have caused. Upon carefully reviewing our records, we can confirm that no charges have been processed on your card.

Rest assured, your subscription has been successfully cancelled, and no further charges will be applied. Should you have any additional questions or need further assistance, please do not hesitate to reach out to our support on support@aurelleandbloom.com — we are here to help.

Warm Regards,
Aurelle and Bloom Support

Aurelleandbloom からの回答

2025年4月29日

Hello Andrea,

Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.

To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.

We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.

Warm Regards,
Aurelle and Bloom Support

Aurelleandbloom からの回答

2025年4月29日

Hello Shannon,

Thank you for taking the time to share your experience with us. We sincerely apologize for any frustration and inconvenience this has caused.

Upon reviewing your situation, we understand that the shipping delay and lack of communication were disappointing, and we truly regret not meeting your expectations during this time. Additionally, we would like to clarify that when you placed your order, it was made under a special member-only promotion, which automatically enrolled customers into our VIP membership program, as outlined during the checkout process.

However, we completely understand your concerns. Rest assured, we have gone ahead and canceled your membership to prevent any further charges. If there were any charges related to the membership that you wish to have refunded, please reach out to us directly — we are more than willing to assist you in resolving this matter swiftly.

Your feedback is invaluable to us, and we are committed to making this right. Please do not hesitate to contact us should you require any further assistance.

Best regards,
Aurelle and Bloom Support

Aurelleandbloom からの回答

2025年4月22日

Hi Nikolaj,

Thank you for taking the time to share your feedback. We're truly sorry for any inconvenience or confusion caused.

After reviewing your account, we found that your order was unfortunately canceled as we currently do not ship to your location. A full refund for your order has already been processed.

Please note that your order was placed under a special member-only promotional offer, which includes enrollment in our subscription-based membership. This program gives our customers exclusive access to curated pieces and the best deals we offer. The charge you noticed was the first installment of that membership.

That said, we've now successfully canceled your membership and processed a full refund for the related charges. You can expect the funds to be reflected on your account within 7–10 business days, depending on your card issuer.

If there's anything else we can assist you with, don’t hesitate to get in touch. We appreciate your understanding.

Warm regards,
Aurelle and Bloom Support

Aurelleandbloom からの回答

2025年4月22日

Hello Laurie,

Thank you for bringing this to our attention, and we sincerely apologize for any frustration and confusion you’ve experienced.

We completely understand how concerning it must have been to see unexpected charges, and we want to assure you that resolving this is our top priority. Upon reviewing your account, we can confirm that your subscription to our VIP Membership has now been fully canceled. A full refund for all related charges has also been processed, and you can expect the funds to be reflected in your account within 7–10 business days.

To clarify, our store operates on a subscription-based model that gives members access to exclusive pricing and curated products. The membership terms are presented during checkout and confirmed in the order confirmation email.

We genuinely regret that your experience with us did not meet your expectations, and we appreciate your feedback. If there's anything more we can do to assist you, please don’t hesitate to reach out to our support team directly.

Warm regards,
Aurelle & Bloom Support Team

Aurelleandbloom からの回答

2025年4月22日

Hello Ricky,

Thank you for taking the time to share your experience with us. We sincerely apologize for the confusion and frustration this has caused you.

Upon reviewing your account, we can confirm that your order was placed under a special member-only promotional offer, which includes enrollment in our VIP subscription. Details about the membership, including the recurring fee, are disclosed during checkout and in the order confirmation email for full transparency.

We absolutely understand your concerns and have taken immediate steps to make things right. Your VIP membership has now been fully canceled, and we have processed a full refund of the related charges. You can expect the funds to be reflected on your account within 7–10 business days.

Please rest assured that your details have been removed from our system, and no future charges will be made. Our intention is never to cause confusion or distress, and we deeply regret that your experience did not reflect the level of care we strive to provide.

Should you have any further concerns, please don’t hesitate to reach out to our support team—we're here to help.

Warm regards,
Aurelle & Bloom Support Team

Aurelleandbloom からの回答

2025年4月21日

Hello Blair,

Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and inconvenience this has caused.

After reviewing your account, we can confirm that an order was placed on December 8, 2024, and during checkout, a phone number was provided instead of an email address. As a result, the order confirmation and membership details were sent via text message to the number entered at the time of purchase. We understand that this may have caused confusion, especially if you were expecting an email confirmation.

Please rest assured that your VIP Membership has now been fully cancelled, and the charge has been refunded. Additionally, we have securely removed your information from our system to ensure that no further charges will occur.

We are actively working to improve both our communication and cancellation process to ensure clarity and ease for all of our customers. We deeply regret the frustration this situation has caused and truly appreciate your feedback—it helps us do better.

If there's anything more we can do for you, please don’t hesitate to reach out. We’re here to support you and make this right.

Warm regards,
Aurelle and Bloom Support

Aurelleandbloom からの回答

2025年4月17日

Hello Tammy,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.

Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.

We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.

If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.

Warm regards,
Aurelle & Bloom Support

Aurelleandbloom からの回答

2025年4月10日

Hello Latoya,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.

Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.

We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.

If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.

Warm regards,
Aurelle & Bloom Support

Aurelleandbloom からの回答

2025年4月7日

Hello Becky,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.

Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.

We understand your concerns and have gone ahead to cancel your membership as requested.

If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.

Warm regards,
Aurelle & Bloom Support

Aurelleandbloom からの回答

2025年4月7日 に更新

Hello James,

We are truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience caused. This is certainly not the experience we want for any of our customers.

Upon reviewing your case, we can confirm that your subscription has now been successfully cancelled and your details have been fully removed from our system to ensure no further charges occur.

We understand how disappointing this situation has been. Should you require any further assistance or clarification, please do not hesitate to reach out to our support team.

Warm regards,
Aurelle & Bloom Support Team

Aurelleandbloom からの回答

2025年4月7日

Hello,

Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.

To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.

We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.

Warm Regards,
Aurelle and Bloom Support

Aurelleandbloom からの回答

2025年4月4日

Hello Joan,

Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.

To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@patriotpreandbllom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.

We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.

Warm Regards,
Aurelle and Bloom Support

Aurelleandbloom からの回答

2025年4月4日 に更新

Hello Marina,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.

Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.

We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.

If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.

Warm regards,
Aurelle & Bloom Support

Aurelleandbloom からの回答

2025年3月30日

Hello Tracey,

Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.

To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.

We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.

Warm Regards,
Aurelle and Bloom Support