SCAM COMPANY!!! Do not purchase from them!! I purchased a pair of Taylor Swift pajamas back in December 2024 that I never received, and this company has been charging my credit card $29.99 every two... もっと見る
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I bought my wife a set of Taylor Swift pajamas for Christmas 2024. I just noticed that I’ve been charged $29.99 twice per month since then. Like so many others, I had no idea that this was happening.... もっと見る
企業が回答しました
Like sooooo many others, I bought a tiny Taylor Swift piano and they charge me $30 twice a month for some "VIP" membership since December 2024 !!! This is fraud and I will have my brother in law who i... もっと見る
企業が回答しました
SCAM NOTICE! - MAJOR HIDDEN FEES!!! CHARGING $29.99 EVERY TWO WEEKS. I ordered a a pair of Taylor Swift pajamas as Christmas gift in Dec 2024 which I didn’t receive until late January of 2025. Charged... もっと見る
企業が回答しました
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419件のレビュー
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AVOID AT ALL COST!
Like everyone else - got signed up for a membership that I didn't even know about.
2024年12月15日
自発的なレビュー
Aurelleandbloom からの回答
Hello Linda,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
Absolutely Avoid
Absolutely Avoid. was inadvertently signed up for a VIP membership - have emailed 3 times, and via their website to cancel. All have been ignored. I will start going via legal routes soon.
2024年12月17日
自発的なレビュー
Aurelleandbloom からの回答
Hello Joe,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
SCAM ALERT
Like many others leaving reviews, I purchased the pajamas as a Christmas Gift (arrived late January)--and now the $29.99 charges have started. I disputed the first one about two weeks ago and was contacted by A&B that the membership had been canceled. However, I checked my account this morning and ANOTHER charge was applied for $29.99--for a membership that was supposed to have been canceled.
2025年3月27日
自発的なレビュー
Aurelleandbloom からの回答
Hello Katie,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience this may have caused.
Please be assured that the refund for your membership charge has been successfully processed. You can expect the funds to be reflected in your account within 7-10 business days.
Additionally, we have taken the necessary steps to remove your details from our system to ensure that you will not be charged again.
We truly appreciate your patience and understanding, and we apologize again for any frustration this may have caused. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Warm Regards,
Aurelle and Bloom
I already reviewed your company and was…
I already reviewed your company and was told 2 days ago I would receive a credit How long does this take because I just check and was charged 3 times
2025年3月21日
自発的なレビュー
Aurelleandbloom からの回答
Hello Sally,
Thank you for sharing your feedback. As previously advised, a refund check for the membership charges has been mailed to the address provided at the time of your order. This was sent on March 24th, and you can expect to receive it within 1-5 business days.
Please let us know through our support email aurelleandbloom@support.com, if you require any further assistance. We appreciate your patience and understanding.
Best regards,
Aurelle and Bloom
I was duped just like everyone else…
I was duped just like everyone else leaving a review. I purchased the Taylor Swift pajamas as a Christmas gift. They arrived well after the holiday, so that was disappointing. However, it's shocking to look at my credit card statement and see that in the course of two weeks, I was charged $29.99 twice. I did not agree nor want to be enlisted in any VIP membership. Trying to get this reversed ASAP. Not good business. I would never order from them again.
2025年3月3日
自発的なレビュー
Aurelleandbloom からの回答
Hello Veronica,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, a refund of the related charge has been processed and you may expect the funds to be reflected on your account within 7-10 business days.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
BIG SCAM - DO NOT DO BUSINESS WITH THEM
I bought Taylor Swift pajamas as a Christmas gift. It auto enrolled me in a membership that I DID NOT APPROVE. Charges me $30 a month. They also didn't send me an email after ordering so I don't even know the order number to cancel. They aren't answering the phone. Its been 4 months of these ridiculous charges!!!! This place is the biggest SCAM ever.
2024年12月15日
自発的なレビュー
Aurelleandbloom からの回答
Hello Lindsay,
Thank you for taking the time to leave a review We sincerely apologize for any confusion regarding your membership.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, a refund check for the membership charge has been issued and sent to your email along with the check details.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Best regards,
Aurelle & Bloom
SCAM COMPANY!
SCAM COMPANY!! Do not order from here.
I ordered a pair of Taylor Swift pajamas for Christmas, but didn’t get them until weeks after Christmas. The pajamas were $30 ish dollars. This company has been charging my credit card $29.99 a month, including December. I DID NOT sign up for a monthly rate ( even though they told another customer that it was a special promotion price) and have not received any products. I disputed all charges except the pajama cost. If this company has me on a “special promotion” automatic renewal, remove me immediately! After reading your reviews, I have reported this company as a fraudulent company to my credit card.
2025年3月20日
自発的なレビュー
Aurelleandbloom からの回答
Hello Gail,
Thank you for sharing your feedback. We sincerely apologize for any confusion regarding your membership.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, a refund check for the membership charge has been issued and sent to your email along with the check details.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Best regards,
Aurelle & Bloom
MAJOR SCAM! FRAUD!!!!!
I would give this company a BIG FAT ZERO if I could! 1 is generous. I bought a Taylor swift pj for a Xmas gift. It came over 3mths after the initial purchase. Then I noticed I was charged a membership fee in February. I contacted the company and demanded they refund me and cancel a membership I never signed up for nor authorized. To this day I STILL HAVE NOT received my refund. STEER CLEAR OF THIS COMPANY!!! SCAM, SCAM, SCAM!!!!!!
2025年2月15日
自発的なレビュー
Aurelleandbloom からの回答
Hello Pahoua,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, a refund check for the membership charge has been issued and sent to your email with along the check details.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
Total scam
Total scam. I just emailed them about cancelling a VIP membership I never signed up for. They charge my credit card that I don’t even have on file?! This needs to be reported to the police! I hate dealing with this corrupt scamming co. Do NOT do business with them!
2025年3月22日
自発的なレビュー
Aurelleandbloom からの回答
Hello Vivian,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, a refund of the related charge has been processed and you may expect the funds to be reflected on your account within 7-10 business days.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
SCAM SCAM
SCAM SCAM
Bought Taylor Swift pjs for my daughter, they've charged me $60 (29.99 in 2 days) TOTAL SCAM RUN!!!! guess i may have to cancel that credit card... won't answer phone...
UPDATE: they did contact me within a day and cancel the membership and refund my CC.
2025年3月21日
自発的なレビュー
Aurelleandbloom からの回答
Hello Whit,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, a refund of the related charge has been processed and you may expect the funds to be reflected on your account within 7-10 business days.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
Don’t Buy!
Much like everyone else, I purchased the pajamas and they started charging 29.99 on a regular basis. I’ve received no response to my email and phone call back in December.
Update 3/24/25
They're response below is incorrect... My order for the TS PJs did not indicate agreement to join their "VIP" membership. I checked their website again over the weekend and now they have two buttons to select from when ordering items, one of which includes the VIP status. This was NOT present when I ordered this item. I suspect this was the same experience for the many people who've provided similar reviews.
2025年3月21日
自発的なレビュー
Aurelleandbloom からの回答
Hello Steven,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, a refund of the related charge has been processed and you may expect the funds to be reflected on your account within 7-10 business days.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
Same experience as all the others
Same experience as all the others. Total scam, and no response to my emails, no one answers their phone. Don't buy from them!
2025年3月21日
自発的なレビュー
Aurelleandbloom からの回答
Hello Kira,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, a refund of the related charge has been processed and you may expect the funds to be reflected on your account within 7-10 business days.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
I too unknowingly have a VIP membership.....
I too ordered the Taylor Swift pajamas for Christmas, they arrived mid January. If I hadn't found these reviews I would have no idea which item came from Aurelleandbloom, as I have no emails or charges from that company for merchandise. Therefore, I have no order number. However, I am being charged 29.99 since December, which I did not sign up for. I had a charge on 3/18 so I completed their "Cancel Membership" form, and got charged again on 3/20. They totally snuck this VIP membership in the fine print somewhere.
2025年3月18日
自発的なレビュー
Aurelleandbloom からの回答
Hello Michelle,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, a refund of the related charge has been processed and you may expect the funds to be reflected on your account within 7-10 business days.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
SCAM!
SCAM!!
They have charged me for a membership that I did not agree to, changed their name to aurelle vip and charged my card again. I have requested a refund for charges dating back to December and through march. Please refund my money. Do not buy from this company!
2025年3月20日
自発的なレビュー
Aurelleandbloom からの回答
Hello Anne,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
SCAM NOTICE
SCAM NOTICE! - MAJOR HIDDEN FEES!!! CHARGING $29.99 EVERY TWO WEEKS. I ordered a set of Taylor Swift pajamas as Christmas gifts which I didn’t receive until late January. Charged the initial fee then now every 2 weeks charging me for what? From reading other reviews it’s apparently a subscription that I never agreed too. HIGHLY RECOMMEND NOT ORDERING FROM THESE THIEFS!!!
Date of experience: March 17, 2025
2025年3月20日
自発的なレビュー
Aurelleandbloom からの回答
Hello Cindy,
Thank you for taking the time to share your feedback with us.
We noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
We sincerely apologize for any inconvenience caused.
Kind Regards,
Aurelle & Bloom Support
DO NOT PURCHASE FROM COMPANY
I bought something from them ONCE and now I'm getting charged a monthly fee of $29.99 WITHOUT my consent. I've disputed it with my credit card company and I've also cancelled that card due to the constant charges. DO NOT PURCHASE FROM THIS COMPANY!
2024年12月2日
自発的なレビュー
Aurelleandbloom からの回答
Hello Gina,
Thank you for taking the time to share your feedback with us.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm Regards,
Aurelle & Bloom Support
Same experience
Same experience, bought a pair of pjs for Christmas and now have been charged 2 subscription fees of $29.99 which I do not intentionally sign up for. Should have to read fine and tiny when buying a pair pjs! Just submitted a refund request.
2025年3月20日
自発的なレビュー
Aurelleandbloom からの回答
Hello Jacquil,
Thank you for sharing your experience with us! We are very sorry for any inconvenience caused to you.
Upon reviewing our records, we found that an error occurred during the previous cancellation of your subscription. We sincerely apologize for this oversight. We have now successfully cancelled your subscription to our Aurelle & Bloom VIP Membership, and the refund for the related charge has been processed.
We appreciate your understanding, and if you have any further questions or concerns, please don’t hesitate to reach out to us.
Warm Regards,
Aurelle & Bloom Support
Do not buy from this company! This company converts your purchase…
This company converts your purchase into a membership and takes $29.99 usd every month once you accept their terms and conditions. It’s all fine print! When you email them to remove the membership, they do not respond.
Also, they take the money for the item straight away, delay the delivery until close to the first month’s membership fee is removed so you might miss it being debited from your account.
I ordered TS pajamas for Christmas and they didn’t arrive until February. When I looked for their details to find out why they were delayed, I found multiple business names and there was no support line. Emails to the site were not returned or answered. Do not buy from them.
I have just received your copied and pasted reply offering a full refund.
I did not receive any email communication from you Aurelle Bloom, AurelleVIP or any other of your associated companies.
I did not receive any replies to my emails about cancellation of the membership that was hidden in your terms and conditions in fine print. I also did not receive a reply about my delayed order.
Upon my complaint through multiple review websites, you then removed 2 membership charges in 2 days.
I have had to cancel my credit card and my bank has been notified about your scam.
You have made no attempt to contact me to resolve this issue to my email address registered to your companies.
Without a reply, you can conveniently reply to your many hundreds of complaints by copying and pasting your answer.
Very clever! The consumer is not stupid.
Unless you email me directly, I will continue to review your company badly until the public or an authority closes you down. So far I have paid over $400 AUD for 2 poorly made pajamas. PUBLIC BEWARE....
2025年3月17日
自発的なレビュー
Aurelleandbloom からの回答
Hello Andrew,
Thank you for taking the time to share your feedback with us.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm Regards,
Aurelle & Bloom Support
Complete Scam
Complete Scam! Brought a pair of PJs before Christmas. Have been charged 29.99 repeatedly since then for a ‘Membership’ I never agreed to. Have sent multiple emails to the ‘SUPPORT’ email and had no response. Beware!!!
2024年12月12日
自発的なレビュー
Aurelleandbloom からの回答
Hello Steven,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
A complete SCAM
A complete SCAM. I ordered Taylor Swift PJ's from them the beginning of December for Christmas, they did not come until end of January. THEN I just got a VIP charge of $29.99 THAT I DID NOT CONSENT TO. This shop is a complete scam and will continue to try to charge your card as much as they can!!! AVOID!!!!
2025年3月19日
自発的なレビュー
Aurelleandbloom からの回答
Hello Taylor,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
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