SCAM COMPANY!!! Do not purchase from them!! I purchased a pair of Taylor Swift pajamas back in December 2024 that I never received, and this company has been charging my credit card $29.99 every two... もっと見る
企業が回答しました
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I bought my wife a set of Taylor Swift pajamas for Christmas 2024. I just noticed that I’ve been charged $29.99 twice per month since then. Like so many others, I had no idea that this was happening.... もっと見る
企業が回答しました
Like sooooo many others, I bought a tiny Taylor Swift piano and they charge me $30 twice a month for some "VIP" membership since December 2024 !!! This is fraud and I will have my brother in law who i... もっと見る
企業が回答しました
SCAM NOTICE! - MAJOR HIDDEN FEES!!! CHARGING $29.99 EVERY TWO WEEKS. I ordered a a pair of Taylor Swift pajamas as Christmas gift in Dec 2024 which I didn’t receive until late January of 2025. Charged... もっと見る
企業が回答しました
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419件のレビュー
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Charged again after confirmation of cancellation
I went through this with Aurelle and Bloom in January. They cancelled the VIP membership, and refunded me. They’ve changed their business name, so you’ll be getting charges from “aurellevip”.
Imagine my surprise to see that they’ve charged me again three months later, despite promises they had cancelled my “membership”.
Nothing but deceptive practices at this point. I contacted you during the initial 60 days, filled in your form and you still are charging me, despite cancellation.
Please immediately refund my March charge, and cancel the membership.
2025年3月4日
自発的なレビュー
Aurelleandbloom からの回答
Hello Julian,
Thank you for taking the time to leave a feedback. We sincerely apologize for any confusion regarding your membership cancellation. Our support team has reached out to you via email to assist with this matter and ensure a prompt resolution. Please check your inbox and let us know if you require any further assistance.
Warm Regards,
Aurelle and Bloom Support
Scammers and thieves
If I could give a zero, I would. This company is nothing but a money grabbing scam.
I purchased an item, and received said item, in December 2024. Unknowingly to me, they had signed me up for their 'VIP Membership' as part of my purchase. When I went back later to check, it was sneakily hidden in their T&Cs.
I immediately cancelled my membership, which took 4-5 emails, most of which were ignored. Finally they confirmed my cancellation.
Imagine my surprise when today, 3 months later, I find yet another charge on my credit card from these thieves!! Now I have to cancel my entire credit card so they can't take another cent from me.
Please do not make the same mistake as I did, and do not buy from this company. They are nothing but disgusting scammers and thieves.
2025年3月8日
自発的なレビュー
Aurelleandbloom からの回答
Hello Courtney,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
Unable to cancel VIP Membership
Ordered 2 sets of pjs in December and shipping took a long time, over 4 weeks. Now I see I am being charged a monthly $29 VIP Membership fee and I want to cancel, but it's not easy. An order number is required, but I have no record of an order number and it's not something I have been able to find on my account on their website. It's very frustrating.
2025年3月8日
自発的なレビュー
Aurelleandbloom からの回答
Hello Carrie,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with your full name and email address. Our team is fully committed to assisting you on this matter.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom Support
AVOID this company - SCAM
AVOID this company. I stupidly ordered the Taylor Swift pajamas in December- two pairs - and was unknowingly placed in a "VIP subscription membership." This was not clear or transparent in the order as I NEVER would have ordered this if I had known I was going to pay $29.99 a month for this "service." There has been zero communication regarding this service until the charge showed up on my credit card this month. PLEASE avoid this company and this experience.
2025年3月8日
自発的なレビュー
Aurelleandbloom からの回答
Hello Maria,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
Scam
Scam! Scam! Scam! Ordered the taylor swift pajamas in December. Got enrolled into the vip membership crap program. Immediately cancelled the membership. Yet 3 months later we’re getting charges again. This is scammy company committing fraud.
2024年12月13日
自発的なレビュー
Aurelleandbloom からの回答
Hello Bethany,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
CHECK YOUR ACCOUNTS even after you cancel your "membership"
Was automatically enrolled into their "membership" program after purchasing the Taylor Swift piano calendar in December 2024. Took me forever to get through to them or to get any response to cancel my "membership." I was assured in December 2024 my membership was cancelled and lo + behold today, 3/5/25 another $29.99 membership charge on my card. Was told my account was cancelled, have definitely NOT shopped there again and a new charge appears 3 months later. If you were told your account was "cancelled" like me, keep checking your statements... they might try to sneak back in again 3 months later. TOTAL SCAM!
2025年3月5日
自発的なレビュー
Aurelleandbloom からの回答
Hello Erin,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
SCAM Business
I too have had the same horrible experience with this company. Ordered TS pajamas for Christmas gift in November. Did not receive the order until second week of January and then charged $29.99 VIP membership fee before I even got my product. I did reach out to them and fill out the form on Dec. 31, 2024 to cancel "membership", did not get a response from them until January 28th. acknowledging the cancellation and now they have charged my card AGAIN!! Sent another email and left a message, no one ever answers the phone. This company is a SCAM, don't do it. Now after reading all these bad reviews, I am going to cancel my card.
2025年3月5日
自発的なレビュー
Aurelleandbloom からの回答
Hello Beth,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
I would give zero stars if I could-…
I would give zero stars if I could- absolutely scam, have been charging my credit card for months.
2025年3月5日
自発的なレビュー
Aurelleandbloom からの回答
Hello Miranda,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom Support
I ordered one thing on their website…
I ordered one thing on their website and was put on a VIP Membership. I emailed them weeks ago and cancelled it. They again charged my account. This is FRAUD!!! I will be contacting the Better Business Bureau.
2025年3月3日
自発的なレビュー
Aurelleandbloom からの回答
Hello Kathy,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom Support
This is a follow up to my previous…
This is a follow up to my previous review. Despite being assured by this company that my account would not be charged again 29.99 for a subscription I did not purchase, they continue to charge my card. Despite their assurances that my info was deleted from their database. I would not recommend purchasing anything from this company. If I could give them a rating of -5 I would.
2025年3月2日
自発的なレビュー
Aurelleandbloom からの回答
Hello Alexandria,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
Buyers beware
Buyers beware, they are an absolute scam company. If you purchase anything from them, they automoratically enroll you with no notice anywhere uppon checkout that they will continually charge your card $29.99/month for some bogu membership to their company for 3 months. They never answer their phone calls or emails or anything, and continually keep charging your card no matter how many times you try to stop it, it's really horrible!
UPDATE to reply, never received a refund or never reached out to me (10 days have passed), so again BEWARE!
2024年12月29日
自発的なレビュー
Aurelleandbloom からの回答
Hello Sarah,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
Buyer beware they will sign you up to…
Buyer beware they will sign you up to some VIP membership when you purchase from this company. $29.99 for what????
2025年2月24日
自発的なレビュー
Aurelleandbloom からの回答
Hello,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom Support
Aurelle&Bloom VIP membership scam
I ordered from Aurelle&Bloom on Jan. 11. Couldn't find out when the package would be delivered for weeks, but finally it was delivered. I was so relieved, and I told the company so, over the weekend. What a mistake. Today I noticed a charge for $29.99, the so-called VIP membership fee that others have complained about. Why now? I thought I had escaped. I want my money back, immediately. I was never told when I placed the order. Order number ANB#44393. I will call my bank, but it was charged to a debit card. Can you help?
Barbara Murray, Flushing, NY
2025年3月3日
自発的なレビュー
Aurelleandbloom からの回答
Hello Barbara,
I see you have recently placed an order with us at special member-only pricing. The charge you are seeing is the first installment of your membership! Our store operates on a subscription based service, allowing our members to get the very best deals we have to offer along with shipments of specially curated pieces straight to your door. Unfortunately, without a subscription, our promotional deals are not applicable.
I can go ahead and cancel your subscription to our Aurelle & Bloom Club. You should receive email confirmation of this shortly. We’re sorry to see you go!
If you happen to shop with us again, please keep in mind promotional pricing is exclusively for our subscribing members. If you choose to participate in any future promotions, your membership will be automatically re-enrolled and charged at time of order.
Warm Regards,
Aurelle & Bloom
DO NOT use these people
like every other comment on this site, my wife made a 1-time purchase in December and is now being charged $US29.99 (~$47AUD) per month membership fee. Total SCAM
Footnote - after going online and submitting a "cancell my membership" form and requesting refunds, it appears refunds are being processed
2024年12月13日
自発的なレビュー
Aurelleandbloom からの回答
Hello Bill,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom
Buyer Beware of this Company
I ordered an item 2 weeks before Christmas for my daughter, which didn’t arrive until 5 weeks after. In the meantime, I was charged a membership fee of 29.99. I called them to inquire about the item purchased and no one has ever gotten back to me. I also emailed their customer service and received no response. I have called them again about this membership fee and will wait to see if I get a refund or not. This is a shady company. Thank goodness for my bank in notifying me of this charge. Buyer beware.
2025年2月24日
自発的なレビュー
Aurelleandbloom からの回答
Hello,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom
Also was continually charged 29.99…
Also was continually charged 29.99 without my permission. The bank says it isn’t fraud unfortunately, but this is a SCAM. PLEASE DO NOT USE THIS WEBSITE TO PURCHASE ANYTHING.
2025年2月24日
自発的なレビュー
Aurelleandbloom からの回答
Hello Sue,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom
I bought the taylor swift PJ's and now…
I bought the taylor swift PJ's and now I'm being charged $29.99 which I was not informed about. I did not authorize this charge nor do I want future charges billed to my account! This is such a scam!
2025年2月20日
自発的なレビュー
Aurelleandbloom からの回答
Hello Kia,
I see you have recently placed an order with us at special member-only pricing. The charge you are seeing is the first installment of your membership! Our store operates on a subscription based service, allowing our members to get the very best deals we have to offer along with shipments of specially curated pieces straight to your door. Unfortunately, without a subscription, our promotional deals are not applicable.
I can go ahead and cancel your subscription to our Aurelle & Bloom Club. You should receive email confirmation of this shortly. We’re sorry to see you go!
If you happen to shop with us again, please keep in mind promotional pricing is exclusively for our subscribing members. If you choose to participate in any future promotions, your membership will be automatically re-enrolled and charged at time of order.
Warm Regards,
Aurelle & Bloom
This company is fraudulently charging…
This company is fraudulently charging me for a VIP membership which is total BS. This company needs to go to jail
2024年12月13日
自発的なレビュー
Aurelleandbloom からの回答
Hello Susan,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
Don’t get scammed
If I could give a zero score I would. Like many reviewers on this site, I feel scammed after buying the Taylor Swift pajamas for my grand daughter. Took forever to get them but was happy they finally came. Now I feel scammed that they charged me another $29.99 monthly subscription that I wasn’t aware of because it is in very small print saying there is a price to get “their discounted”
prices. I emailed them immediately to say I was VERY disappointed in the way they do business and that they should be upfront about this additional membership. I definitely feel scammed and hope you read the terrible reviews that this company gets before you purchase from them. Buyer beware…I am still waiting for my refund since they were so devious in charging for a membership!!!!!!’
2025年1月6日
自発的なレビュー
Aurelleandbloom からの回答
Hello Mike,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
This company is a scam
Similar to others below. I have been scammed by the unadvertised VIP membership. Please beware when you use this company that they will charge a 29.99 recurring subscription fee WITHOUT telling you that you are signing up for it. This is wrong on so many levels.
2025年2月22日
自発的なレビュー
Aurelleandbloom からの回答
Hello Brandon,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
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