SCAM COMPANY!!! Do not purchase from them!! I purchased a pair of Taylor Swift pajamas back in December 2024 that I never received, and this company has been charging my credit card $29.99 every two... もっと見る
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I bought my wife a set of Taylor Swift pajamas for Christmas 2024. I just noticed that I’ve been charged $29.99 twice per month since then. Like so many others, I had no idea that this was happening.... もっと見る
企業が回答しました
Like sooooo many others, I bought a tiny Taylor Swift piano and they charge me $30 twice a month for some "VIP" membership since December 2024 !!! This is fraud and I will have my brother in law who i... もっと見る
企業が回答しました
SCAM NOTICE! - MAJOR HIDDEN FEES!!! CHARGING $29.99 EVERY TWO WEEKS. I ordered a a pair of Taylor Swift pajamas as Christmas gift in Dec 2024 which I didn’t receive until late January of 2025. Charged... もっと見る
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This is a scam
This is a scam. I purchased a pair of Pajamas for a gift at Christmas. They stole my card information and have been charging my credit card 29.99 a month since December.
2024年12月25日
自発的なレビュー
Aurelleandbloom からの回答
Hello Lesa,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Kind Regards,
Aurelle & Bloom Support
BUYER BEWARE
BUYER BEWARE - MAJOR HIDDEN FEES!!! CHARGING $29.99 EVERY TWO WEEKS. I ordered 2 pair of Taylor Swift pajamas as Christmas gifts which I didn’t receive until mid January. Charged the initial fee then now every 2 weeks charging me for what? From reading other reviews it’s apparently a subscription that I never agreed too. HIGHLY RECOMMEND NOT ORDERING FROM THESE THIEFS!!!
2025年3月17日
自発的なレビュー
Aurelleandbloom からの回答
Hello Carol,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Kind Regards,
Aurelle & Bloom Support
Beware this is a fraudulent site
Beware this is a fraudulent site, they have charged my card four times for one item, Don’t order from them. Had to replace my card.
2025年3月17日
自発的なレビュー
Aurelleandbloom からの回答
Hello Samuel,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Kind Regards,
Aurelle & Bloom Support
Order a pair of pjs for my wife and…
Order a pair of pjs for my wife and used Apple Pay to place order. I never received a confirmation email and even after putting a block on my cc from this company, I continue to get charged for a VIP membership I never consented to. This site is a scam!
2024年12月26日
自発的なレビュー
Aurelleandbloom からの回答
Hello Chris,
Thank you for taking the time to leave a review. We apologize for any confusion and inconvenience caused. Upon reviewing our records, we can see that you have checked out the with your phone number only, hence the order confirmation has been texted by SMS on Jan 08, 2025.
Additionally, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm Regards,
Aurelle and Bloom Support
BEWARE
I am so frustrated with this company. I placed an order in early December and it arrived in January. I was also charged 3 different times for being part of a VIP membership that I never consented to. Awful product and very deceptive company.
2025年3月16日
自発的なレビュー
Aurelleandbloom からの回答
Hello Lisa,
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm Regards,
Aurelle and Bloom Support
Ordered 1 set of pajamas
Ordered 1 set of pajamas, bit I have gotten 3 charges of $29.99 for a vip membership since. Order #17358
Maybe they'll see this and do the right thing.
2025年3月16日
自発的なレビュー
Aurelleandbloom からの回答
Hello Anthony,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the unexpected VIP membership charges. We understand your frustration, and this is certainly not the experience we want for our customers.
It appears that the VIP membership was included as part of a promotional offer with your pajamas purchase, which is a subscription service that provides members with special pricing and exclusive deals. However, we understand that this was not clearly communicated and that you did not intend to sign up for this membership.
We are currently working to resolve this issue for you and will be processing a full refund for the membership charges. You should see the refund reflected in your account within 7-10 business days.
Please reach out directly to our customer support team at [contact information] if you need further assistance, and we’ll ensure your account is fully updated.
We appreciate your understanding and patience as we work to make this right.
Best regards,
Aurelle & Bloom
COMPLETE SCAM WATCH OUT
I ordered a gift for my daughter in December. That was received fine but now I’ve been charged $29.99 an additional FOUR times for what I have no idea. DO NOT ORDER from them. I am reporting them to BBB right now. I was charged for my purchase 12/3 then an additional $29.99 on each of these dates: 12/18 1/16 3/3 3/10
2025年3月3日
自発的なレビュー
Aurelleandbloom からの回答
Hello Linda,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom Support
Do not buy anything from this company
I bought Taylor Swift pajamas for my wife for Christmas on 12/4 and they told me shipping should take 2-3 weeks to arrive. They did not arrive until the middle of January AND they started charging me 29.99 monthly for a VIP membership that I never agreed to. Luckily one charge was caught by the Amex fraud department and they have been blocked. They tried to claim I agreed to this which is untrue. DO NOT BUY FROM THESE CROOKS!
2024年12月4日
自発的なレビュー
Aurelleandbloom からの回答
Hello Mike,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
Buyer Beware
Buyer Beware. I placed an order for Taylor Swift pajamas in December and now have 2 charges on my account for a VIP membership that I never signed up for. I have written to the company to request a cancellation and refund. I have also notified my bank. What a scam.
2025年3月14日
自発的なレビュー
Aurelleandbloom からの回答
Hello Anne,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
Bought Pajamas for my wife during…
Bought Pajamas for my wife during Christmas and just noticed I have been charged $29.99 5 times. Taking advantage of people is wrong and will be reported.
2024年12月1日
自発的なレビュー
Aurelleandbloom からの回答
Hello William,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
Do not order from Aurelle and Bloom!…
I ordered Taylor Swift pajamas for Christmas and they arrived too late. The quality of the material was cheap and none of the pictures had eyes, making the pajamas look creepy. I've now been charged 3 times for pajamas I don't even wear and a monthly subscription I wasn't informed of. This was the worst purchase ever!
2024年11月1日
自発的なレビュー
Aurelleandbloom からの回答
Hello Scott,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom Support
This site seems to be a scam
This site seems to be a scam. I never agreed to a VIP membership fee and I don’t want one. You can’t put in fine print in an email that you are enrolling someone into a VIP program when my receipt doesn’t show a charge for this ongoing fee. I would like a refund for all the VIP membership fees before I start a legal class action case against them. Order ANB#24636
2025年3月14日
自発的なレビュー
Aurelleandbloom からの回答
Hello Jacob,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
If you haven’t ordered from this company…. DON’T
If you haven’t ordered from this company yet - AVOID AT ALL COSTS!!! I placed an order (ANB#10675) back in December and was charged $29.99 for the monthly VIP membership without consent. I left a previous review and the fees were reversed in January and I received an email that the VIP membership was cancelled. They have now started charging me $29.99 again in March without notice under a slightly different name - AURELLEVIP.
2025年3月7日
自発的なレビュー
Aurelleandbloom からの回答
Hello Julie,
Thank you for taking the time to leave a feedback. We sincerely apologize for any confusion regarding your membership cancellation. Our support team has reached out to you via email to assist with this matter and ensure a prompt resolution. Please check your inbox and let us know if you require any further assistance.
Warm Regards,
Aurelle and Bloom Support
This is a scam site that keeps charging…
This is a scam site that keeps charging me. Got my VIP membership cost refunded a couple months ago and just got another charge a few days ago now. I thought they would stop charging but are still doing again. Order #10833.
2025年3月13日
自発的なレビュー
Aurelleandbloom からの回答
Hello Mitchell,
Thank you for taking the time to leave a feedback. We sincerely apologize for any confusion regarding your membership cancellation. Our support team has reached out to you via email to assist with this matter and ensure a prompt resolution. Please check your inbox and let us know if you require any further assistance.
Warm Regards,
Aurelle and Bloom Support
They are scam artists
They are scam artists! Do not purchase anything from this site. They will take forever to send it to you and they will charge you $30us every month after your order. They are also impossible to get a hold of.
**A week ago they responded saying they would refund me but no refund yet. Where is my money Aurelle and Bloom? You charged me 3 times.
2024年11月28日
自発的なレビュー
Aurelleandbloom からの回答
Hello Clare,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
SCAM!
This is the biggest scam of all. I too, like many others, ordered the TS pajamas. I did NOT sign up for a subscription and have been charged 4 times! Luckily my bank and credit card company notified me and are involved. I called their customer support number and reps were too busy to take a call and requested I send an email. I have sent the email and waiting for their response.
2025年3月11日
自発的なレビュー
Aurelleandbloom からの回答
Hello Kris,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
Thieves.
I purchased the same pajama set for my daughter at Christmas as everyone else. Never received the pajamas and I have been charged 3 times for a membership. When I go to their website to cancel the membership, none of my email addresses are valid and so I can’t even cancel. I’ve gotten my bank involved but it’s a slow process and I continue to have my money stolen from my bank account monthly.
This company is a scam and they are theives.
2025年3月10日
自発的なレビュー
Aurelleandbloom からの回答
Hello Krista,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
Additionally, our support team has emailed you in regard to this matter, please kindly revert to them so they can assist you further.
Warm regards,
Aurelle & Bloom Support
FRAUD ALERT
FRAUD ALERT!
I naively placed an order with your company. Item never received, multiple emails with no response and the. 2 more charges. It got so bad that my bank got involved and i had to cancel my credit card.
Now 3 months later and i see another charge on my NEW credit card! How predatory are you?
I will be reporting this to any agency i can.
Update: after i posted this review here they messaged me here to follow up about what happened (never responded to my inquiry emails prior to this post) . As you can see from ALL the other reviews here they do this to everyone and then charge again a month later.
How about you not STEALING from people to begin with so you don’t have to message each person?
Update #2: i have been receiving messages to provide further information or this post will be taken down. Interestingly the company never sent a confirmation email after my purchase so I have no number to share. I do have my bank statement tagging aurelle and bloom as a fraud alert after they cancelled my credit card.
Update #3: After posting this review, 3 months after emailing them about my purchase and cancelling my credit card, they responded back to my Email today, mentioning that they will cancel my VIP account to which I had not consented to begin with. As other reviewers have mentioned here, despite receiving this Email they still keep charging in the following months.
2025年3月7日
自発的なレビュー
Aurelleandbloom からの回答
Hello Naz,
We can assure you that we've canceled your membership that you won't be receiving any more membership charges.
Warm Regards,
Aurelle and Bloom Support
I too was scammed by their IG Ad!
I too was scammed by their Instagram promotion. I purchased Taylor Swift Pajamas that have never arrived. I have tried to contact them about the original order from December 6th, and have not received any communication. Then I was enrolled in their VIP program which was not clear when I made the purchase. Now I have been charged $29.99 three times (twice in one week) and cannot find anyway to cancel this. Why would I want access to promotions and deals when they don't fulfill the orders to begin with?
2025年3月6日
自発的なレビュー
Aurelleandbloom からの回答
Hello Nichole,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience this may have caused.
Upon reviewing our records, we can confirm that your order was successfully delivered on January 10, 2025. However, as a resolution, we have processed a full refund for your order, which should be reflected in your account within 7-10 business days.
Additionally, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers, with details outlined during checkout and confirmed in your order confirmation email.
We understand your concerns and have now successfully canceled your membership as requested. A full refund for the associated charges has also been processed.
Should you need any further assistance, please don’t hesitate to reach out. We’re here to help.
Warm regards,
Aurelle & Bloom Support
No stars for this company…
No stars for this company… same as others ordered 2 sets of Taylor Swift PJs and then was getting charged 29.00 for the month of my order and subsequent months until Amex flagged the charge and blocked the charges. I’ve reached out to the company regarding these charges and will see if they rectify. What a pain ugh 😩.
I would not order from them again EVER!
2025年3月10日
自発的なレビュー
Aurelleandbloom からの回答
Hello Eleanor,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
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